Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an extinction-level danger for businesses of all sizes vulnerable to an assault. Different versions of ransomware such as Reveton, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been circulating for a long time and still inflict harm. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with more unnamed viruses, not only encrypt on-line information but also infiltrate many configured system backup. Information synched to cloud environments can also be encrypted. In a vulnerable environment, this can render automatic restoration hopeless and effectively knocks the entire system back to zero.

Retrieving programs and information after a crypto-ransomware event becomes a race against the clock as the victim struggles to stop lateral movement and cleanup the crypto-ransomware and to restore business-critical activity. Due to the fact that ransomware requires time to move laterally, penetrations are usually sprung on weekends and holidays, when successful penetrations tend to take longer to identify. This compounds the difficulty of rapidly mobilizing and organizing a knowledgeable mitigation team.

Progent offers a range of support services for securing Southlake businesses from ransomware attacks. These include team member training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to identify and disable zero-day modern malware assaults. Progent in addition offers the assistance of veteran crypto-ransomware recovery engineers with the track record and commitment to reconstruct a compromised environment as quickly as possible.

Progent's Ransomware Recovery Support Services
After a ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will return the needed codes to decrypt all your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to setup from scratch the key elements of your IT environment. Absent access to full system backups, this requires a wide complement of skills, well-coordinated team management, and the capability to work 24x7 until the task is done.

For twenty years, Progent has offered expert Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded high-level certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP software solutions. This breadth of expertise provides Progent the skills to quickly understand important systems and integrate the surviving components of your Information Technology environment after a ransomware event and assemble them into a functioning system.

Progent's security team uses top notch project management systems to orchestrate the complicated recovery process. Progent knows the urgency of working swiftly and together with a customer's management and IT team members to assign priority to tasks and to put essential services back on line as soon as humanly possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A small business hired Progent after their network system was taken over by the Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean government sponsored criminal gangs, suspected of adopting strategies leaked from the United States NSA organization. Ryuk attacks specific organizations with limited room for operational disruption and is among the most lucrative examples of ransomware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area with about 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing capabilities. Most of the client's system backups had been online at the beginning of the attack and were encrypted. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and praying for good luck, but ultimately reached out to Progent.


"I cannot say enough in regards to the expertise Progent gave us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the cybercriminals except for the confidence the Progent group gave us. That you could get our e-mail and key applications back on-line in less than five days was incredible. Every single expert I spoke to or texted at Progent was absolutely committed on getting our company operational and was working 24 by 7 on our behalf."

Progent worked together with the customer to quickly get our arms around and prioritize the mission critical applications that had to be addressed to make it possible to restart business functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To get going, Progent adhered to AV/Malware Processes incident mitigation best practices by halting the spread and clearing infected systems. Progent then started the task of restoring Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not work without Windows AD, and the businesses' accounting and MRP applications utilized Microsoft SQL Server, which depends on Active Directory services for access to the database.

In less than two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then helped perform reinstallations and hard drive recovery on the most important applications. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to collect intact OST data files (Outlook Offline Folder Files) on staff workstations in order to recover mail messages. A recent offline backup of the client's financials/ERP systems made them able to return these required services back online. Although major work needed to be completed to recover totally from the Ryuk attack, critical systems were returned to operations rapidly:


"For the most part, the production operation did not miss a beat and we did not miss any customer shipments."

Throughout the next few weeks critical milestones in the recovery project were completed through close cooperation between Progent team members and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Server exceeding four million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 firewall was deployed.
  • Most of the user desktops were functioning as before the incident.

"So much of what was accomplished that first week is nearly entirely a blur for me, but I will not forget the commitment all of you accomplished to help get our business back. I have utilized Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A potential business disaster was avoided due to hard-working professionals, a broad range of knowledge, and close collaboration. Although in retrospect the ransomware virus penetration described here should have been identified and blocked with advanced security technology solutions and best practices, team training, and properly executed incident response procedures for information backup and proper patching controls, the fact remains that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, cleanup, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were helping), I'm grateful for making it so I could get some sleep after we got past the initial fire. Everyone did an incredible effort, and if any of your guys is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Southlake
For ransomware recovery consulting services in the Southlake area, phone Progent at 800-462-8800 or go to Contact Progent.



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  • SQL Server 2008 Technical Consultant
    Microsoft SQL Server 2008 Troubleshooting

    Progent's Microsoft-Premier SQL Server consultants can provide a range of services to assist small companies to plan, implement, manage, and repair Microsoft SQL 2008 systems in order to get the maximum strategic advantage from this state-of-the-art relational database platform. In addition, Progent offers assistance with network infrastructure, enterprise-wide security, and software programming to optimize the business value of your information investment.

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  • Automatic Failover Specialist
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    Progent's high availability interoffice connectivity and 24x7 network infrastructure consultants can help small organizations achieve fault tolerant Interoffice connectivity by means of redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks supported by non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.

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    Fedora Linux Professional

    Progent's Linux support experts offer small and mid-size businesses and software developers help with managing and maintaining Linux systems that run with Microsoft-based technology. Progent can give your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified engineers can help you design, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the important 32-bit applications which you intend to retain plus the latest 64-bit versions of applications you plan to run.

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  • Immediate Microsoft Certified Dynamics GP Modifier with VBA Application Support
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    Microsoft Dynamics GP/Great Plains software offers analysis and reporting features that let you track all business processes, revenues and expenses, and market trends with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting expertise can enable you to create reports that let you analyze your business more completely, turning uncooked data into valuable management information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to offer specialized business application development and web commerce applications that work seamlessly with Dynamics GP.

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  • Meraki Wi-Fi AP Management Support
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    Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and troubleshooting services to assist your organization to plan, install, administer, optimize, and repair wireless networks that utilize Cisco's Meraki access points. Progent's experts can also help you to plan and implement hybrid networks that integrate on-premises and cloud-hosted services and that provide easy access, enhanced protection, unified management, and dependable performance for all your mobile and desktop devices.

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    Progent's data protection experts can assist your company to design, implement and troubleshoot a backup/restore plan based on MSP360 software. MSP360 offers file or image-based backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to build a backup solution with a low Recovery Time Objective (RTO) and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to prevent data loss resulting from human miscues, system glitches, malicious users, and malware assaults such as ransomware.

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  • Consultant Services WSUS
    Windows Server Update Services Specialist

    Microsoft Windows Server Update Services enables network administrators to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can fully and easily manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring client's computers, establishing the Group Policy settings, and making sure your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.

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  • Consultancy Azure integration
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    Progent can help small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and make sure that you sidestep the common errors small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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  • Microsoft SQL Server Consultant Services
    SQL Server Consulting

    Microsoft SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to network users, lessening the complexity of creating, integrating, managing, and using enterprise information and database programs in environments ranging from mobile devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and broad knowledge in designing and building information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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  • Microsoft Exchange Technology Consulting Services
    Microsoft Exchange Network Engineer

    Progent's Microsoft-certified consultants offer computer help and network consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, integration, administration, and support expertise for Exchange Server include planning, deployment, project management, onsite and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

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    Progent's ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior machine learning technology by SentinelOne to guard endpoint devices and servers and VMs against recognized as well as zero-day ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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  • 24 Hour Independent Mac Consultants Contract Job Opportunities
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    Our Experts Team offers consulting in key technologies that include Macintosh integration and programs; Support for Linux, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical application support; CIO, management information analyst, and project logistics services; Special program development and deployment; Web site, electronic business, Electronic Data Interchange, and client information portal development and deployment; DBM management and efficiency consulting; Management information consulting; and Telecommunications systems support.

  • Windows Server 2008 DirectAccess Professional Windows Server 2008 Hyper-VI Technical Support Services
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    Progent's non-stop interoffice connectivity and fault tolerant network infrastructure engineers can help small businesses create zero-downtime Interoffice connectivity via fully redundant system architectures with automatic failover. Progent's CCIE engineers can plan and implement high-availability Inter-office connections supported by zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide economical non-stop interoffice networking.

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