Ransomware : Your Worst IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that poses an extinction-level threat for businesses of all sizes poorly prepared for an attack. Different iterations of ransomware like the CryptoLocker, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for many years and still cause harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more as yet unnamed viruses, not only encrypt on-line files but also infect most accessible system restores and backups. Information replicated to off-site disaster recovery sites can also be rendered useless. In a poorly designed data protection solution, it can make automatic recovery impossible and basically knocks the entire system back to square one.

Getting back on-line services and data after a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain the damage and remove the crypto-ransomware and to resume enterprise-critical operations. Due to the fact that ransomware takes time to move laterally, assaults are often launched during weekends and nights, when successful penetrations in many cases take longer to identify. This compounds the difficulty of rapidly mobilizing and coordinating a knowledgeable response team.

Progent provides a range of support services for securing Manhattan Beach businesses from ransomware events. Among these are staff education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and quarantine zero-day modern malware attacks. Progent in addition can provide the assistance of seasoned crypto-ransomware recovery engineers with the skills and commitment to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Recovery Help
After a ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will provide the keys to decipher all your files. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to setup from scratch the critical parts of your IT environment. Without access to essential system backups, this requires a broad complement of skill sets, well-coordinated team management, and the willingness to work 24x7 until the job is finished.

For two decades, Progent has made available professional Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of experience affords Progent the skills to knowledgably understand necessary systems and integrate the surviving parts of your network system after a ransomware event and rebuild them into a functioning network.

Progent's recovery team has best of breed project management systems to coordinate the complicated recovery process. Progent knows the importance of working rapidly and together with a client's management and IT staff to assign priority to tasks and to get essential systems back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Incident Response
A customer hired Progent after their company was crashed by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by Northern Korean state hackers, suspected of adopting techniques exposed from the U.S. National Security Agency. Ryuk attacks specific businesses with little or no ability to sustain disruption and is among the most profitable versions of ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago and has around 500 employees. The Ryuk event had brought down all essential operations and manufacturing processes. The majority of the client's backups had been online at the start of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and wishfully thinking for good luck, but ultimately engaged Progent.


"I cannot speak enough in regards to the care Progent provided us during the most critical time of (our) company's life. We would have paid the Hackers if it wasn't for the confidence the Progent experts afforded us. That you were able to get our e-mail system and critical servers back quicker than seven days was beyond my wildest dreams. Each person I talked with or e-mailed at Progent was laser focused on getting us back online and was working all day and night to bail us out."

Progent worked together with the client to rapidly assess and assign priority to the key applications that had to be restored to make it possible to restart departmental operations:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus penetration response best practices by stopping lateral movement and removing active viruses. Progent then began the steps of recovering Active Directory, the core of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without AD, and the businesses' MRP software utilized Microsoft SQL Server, which requires Active Directory services for authentication to the information.

Within 48 hours, Progent was able to re-build Active Directory services to its pre-attack state. Progent then completed reinstallations and storage recovery on critical applications. All Microsoft Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to collect non-encrypted OST data files (Microsoft Outlook Offline Data Files) on staff desktop computers and laptops in order to recover email data. A not too old offline backup of the businesses accounting/ERP systems made them able to recover these vital services back on-line. Although a large amount of work needed to be completed to recover completely from the Ryuk attack, critical systems were restored quickly:


"For the most part, the production manufacturing operation showed little impact and we produced all customer orders."

Over the following few weeks important milestones in the restoration process were completed through close cooperation between Progent team members and the client:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory Control functions were 100% operational.
  • A new Palo Alto 850 firewall was deployed.
  • 90% of the user desktops and notebooks were back into operation.

"So much of what occurred that first week is nearly entirely a haze for me, but I will not forget the countless hours each and every one of your team accomplished to give us our business back. I have been working with Progent for the past 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A potential business catastrophe was dodged by hard-working experts, a broad range of knowledge, and tight teamwork. Although in analyzing the event afterwards the ransomware virus attack detailed here should have been identified and disabled with modern security systems and best practices, staff education, and properly executed incident response procedures for backup and proper patching controls, the fact remains that state-sponsored hackers from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware incursion, remember that Progent's roster of experts has substantial experience in ransomware virus blocking, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were contributing), thanks very much for allowing me to get rested after we made it over the most critical parts. All of you did an impressive job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Manhattan Beach
For ransomware cleanup consulting services in the Manhattan Beach metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent offers nationwide online phone support and consulting services for businesses that operate Apple Mac networks or whose information systems feature a combination of Mac with Microsoft Windows products. Progent's experts offer Mac clients a range of IT services including desktop assistance, upgrading to the most recent edition of OS X from legacy versions of Apple macOS and OS X, plus help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online IT help provides maximum leverage for your information technology dollar by extending user productivity and shortening the hours charged for computer repair services. Advanced online access utilities and experienced service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and money by traveling to your site. In most of cases your network problems can be remediated over the phone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security specialists to help with the most challenging network problems.

  • ProSight Email Content Filtering Service Professionals ProSight Email Content Filtering Consulting Services
  • ProSight Small Business Private Clouds Services Private Cloud Solutions Services
  • Project Implementation Engineers Professionals IT Development Project
  • RIM BlackBerry Security Consulting Companies Manhattan Beach-El Segundo, California 24-Hour BlackBerry Exchange Computer System Consultant Manhattan Beach-Gardena
  • Remote Monitoring and Reporting Remote Troubleshooting 24/7 Microsoft System Center Operations Manager Support and Integration

  • Project 2013 Coder
    Project Web Access Development

    Progent's Microsoft-certified engineers offer advanced support in deploying, operating and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective remote support services based on proven best practices to help organizations of all sizes to receive all the advantages of this powerful project management solution. Support services offered by Progent include system planning, installation and upgrades, strategies for secure collaboration among local and remote or mobile users, network infrastructure optimization, and customized online training.

  • Remote Technical Support Microsoft SharePoint Server 2013 Manhattan Beach-Gardena, California Manhattan Beach-El Segundo Computer Consultants SharePoint Server 2013

  • DotNET Software Development Companies
    .NET Visual Studio Design Firm

    Progent's application experts have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or update .NET apps quickly and at low cost.

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  • Manhattan Beach Lockbit Crypto-Ransomware Mitigation
  • SMS Server Migration Specialists Online Support SMS Upgrade

  • Relocation Consult
    Enterprise Windows 2003 Information Technology Consulting Firm

    For large businesses, Progent can supplement in-house network support staffs by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can perform as a transparent local extension of enterprise network management. Progent's enterprise support services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and top-level service for multi-site network environments powered by Enterprise Windows 2003. Progent can offer on-site consultants and technicians to assist with a campus move or office move, or a network architect to help with setting up or using an Internet Data Center or co-location site.

  • SPA500 Series IP Phone Computer Consultant SPA500 Series IP Phone Setup and Support
  • SQL Server 2012 Monitoring Remote Consulting Online Support Services Microsoft Denali

  • Independent Microsoft MCSE Contractor Subcontractor Job
    Best Freelance CRM Consultants Part Time Jobs

    Progent's Experts Team offers support in important technologies including Apple OS networking and applications; Consulting for Linux-based, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and vertical application support; CIO, business analyst, and project management services; Custom applications development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer portal design and integration; Database management and efficiency help; Business intelligence consulting; and Telecommunications architecture consulting.

  • SQL Server 2017 and VMWare Online Technical Support SQL Server 2017 Graph Online Help

  • Solaris with Windows Services
    Support and Integration UNIX with Windows

    If you are developing UNIX-based software in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your area of high-value know-how while avoiding the continual hassle of managing your business network. By using automated network monitoring and by providing online and in-person assistance as your company needs it, Progent represents an economical way for maintaining an information network that features high availability, protection, and performance. Progent's developer support offerings include full-service network support outsourcing, virtual infrastructure, online and in-person service and repair, network monitoring, and Helpdesk outsourcing.

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  • Manhattan Beach-Gardena, California 24-Hour Manhattan Beach MongoLock Crypto-Ransomware Removal
  • Services Private Cloud Services Private Cloud Virtual Datacenter Hosting Specialists
  • Setup and Support Server Monitoring System Center MOM Specialists
  • Shared Computer Support Help Desk Consultants 24x7 Shared Service Desk IT Consultants
  • Small Business IT Outsourcing Firms Progent Management Team Progent Management Networking Companies
  • Small Business On-site Support 24/7/365 Small Business Networking Company

  • Professionals Dynamics GP Development
    Consult Dynamics GP Development

    Progent's expert solution designers and programmers can assist your business to create enhancements to Microsoft GP/Great Plains that support the special requirement of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a range of software development technologies that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

  • Specialists Cisco CCIE Cisco Small Business series NSS3000 Support Services
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  • After Hours CISSP Certified Cybersecurity Auditor Consultancy
    CISSP Certified Security Architect Consultant Services

    Progent's CISSP-certified network security consultants can assist organizations of all sizes with any aspect of IT security. Progent can help create cost-effective security systems that protect a small office against modern threats or Progent can design, configure, and manage an end-to-end security strategy for hybrid networks that support onsite, remote, and mobile clients accessing network resources distributed over a mix of physical sites and various clouds.

  • Specialists VMware NSX and Site Recovery Manager Emergency VMware vCloud Suite Professional
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  • Cisco Certified Technical Consultant Meraki Access Point Security
    Meraki WiFi 6 Access Point Remote Support Services

    Progent's Cisco-certified Wi-Fi networking experts can provide remote and onsite consulting and troubleshooting services to help your organization to design, configure, manage, optimize, and debug wireless networks that utilize Cisco's Meraki APs. Progent can also assist your organization to plan and deploy hybrid networks that integrate on-premises and cloud-based resources and that deliver seamless connectivity, enhanced security, unified management, and consistent performance for all your mobile and desktop endpoints.

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  • Support Desk Sharing Onsite Technical Support Virtual Call Desk Technical Support

  • Remote Support Network Professional Remote Support Jobs
    Subcontractor Job Home Based Network Consultant

    Progent's productive atmosphere will make you a better consulting professional by improving your information technology skills and increasing the loyalty of your clients. Progent delivers this commitment by attracting the best consulting talent for you to operate with, offering an advanced network and communications infrastructure, running custom application utilities to deliver the highest level of support, and by optimizing proven operational structures for attracting and maintaining customers.

  • Tandberg Telepresence Professionals Cisco TelePresence System 3210 Services
  • Technology Consulting Services Connectix Virtual Server Consultant Microsoft Server Consolidation
  • Technology Professional Solaris Remote Sun Solaris Remote Engineer
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  • Top Dynamics Business Central Consultants Expert Microsoft Certified Dynamics NAV ERP Development Firms
  • Top Microsoft Expert Dynamics GP Accounting Network Consulting Information Technology Consulting Dynamics GP/Great Plains

  • Support Outsourcing Windows Server 2022 with Linux
    Troubleshooting Windows Server 2022 Hybrid Solutions

    Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.

  • Top Rated Edge Routers Troubleshooting ISR 4000 Router Remote Support Services
  • VMware VirtualCenter Engineers VMware Specialist
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  • WatchGuard SSL VPN Security Audits WatchGuard Firebox M470 Firewall Security Company
  • Windows 11 RPA IT Services Microsoft Windows 11 Evaluation Network Consultants
  • Windows Server 2019 migration IT Consulting Windows Server 2019 Security and Compliance Integration Support
  • Wireless Bridge Online Technical Support Office Wireless Technical Support Services
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  • ransomware preparedness evaluation Consulting NotPetya ransomware protection and recovery Engineer
  • ransomware removal and restore Engineers ransomware virus recovery Consultants

  • Largest Engineer Microsoft Windows Server 2008 R2
    Microsoft Windows Server 2008 R2 Specialists

    Windows Server 2008 represents a major step forward in making IT systems more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide a better platform for web publishing. Progent can assist your company get the most from the enhancements built into Windows Server 2008 by delivering consulting, tech support, education, temporary staffing, monitoring, and security engineering expertise.


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