Crypto-Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses poorly prepared for an attack. Different iterations of ransomware such as Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and continue to cause destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as frequent unnamed newcomers, not only encrypt on-line data files but also infect many available system backup. Files synched to cloud environments can also be corrupted. In a poorly designed system, this can make automatic recovery impossible and basically sets the entire system back to square one.

Getting back online applications and data following a crypto-ransomware attack becomes a race against the clock as the targeted business fights to contain the damage and clear the ransomware and to resume enterprise-critical activity. Due to the fact that ransomware needs time to replicate, attacks are often sprung during nights and weekends, when attacks may take more time to uncover. This compounds the difficulty of quickly mobilizing and orchestrating a qualified mitigation team.

Progent has a range of solutions for securing Denver enterprises from ransomware penetrations. These include team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to identify and disable zero-day modern malware attacks. Progent in addition provides the services of veteran ransomware recovery professionals with the track record and commitment to re-deploy a compromised network as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware event, sending the ransom demands in cryptocurrency does not ensure that cyber hackers will respond with the keys to decrypt any or all of your files. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The alternative is to piece back together the critical components of your IT environment. Without access to full data backups, this calls for a broad complement of skill sets, well-coordinated team management, and the ability to work non-stop until the recovery project is completed.

For two decades, Progent has offered certified expert IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise affords Progent the skills to rapidly determine necessary systems and re-organize the remaining pieces of your computer network environment after a ransomware event and rebuild them into a functioning network.

Progent's recovery team of experts uses state-of-the-art project management applications to coordinate the sophisticated recovery process. Progent understands the importance of acting swiftly and in concert with a client's management and IT resources to assign priority to tasks and to get essential services back on line as soon as humanly possible.

Case Study: A Successful Ransomware Attack Recovery
A business hired Progent after their company was attacked by the Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean state hackers, suspected of using technology exposed from the United States National Security Agency. Ryuk goes after specific organizations with little room for disruption and is one of the most lucrative versions of ransomware malware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area with about 500 workers. The Ryuk event had paralyzed all business operations and manufacturing capabilities. The majority of the client's data protection had been online at the start of the attack and were encrypted. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end made the decision to use Progent.


"I can't speak enough in regards to the help Progent provided us during the most critical time of (our) company's existence. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent experts provided us. The fact that you could get our messaging and important servers back on-line sooner than one week was earth shattering. Each expert I spoke to or e-mailed at Progent was urgently focused on getting us back on-line and was working 24/7 on our behalf."

Progent worked together with the customer to rapidly identify and prioritize the most important services that needed to be restored in order to continue departmental functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • Financials/MRP
To get going, Progent followed Anti-virus event response industry best practices by stopping the spread and disinfecting systems. Progent then began the task of restoring Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without Active Directory, and the customer's MRP software leveraged Microsoft SQL, which depends on Active Directory for security authorization to the databases.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then assisted with reinstallations and hard drive recovery of critical servers. All Exchange Server ties and configuration information were usable, which facilitated the restore of Exchange. Progent was able to collect intact OST files (Outlook Offline Folder Files) on staff workstations to recover email messages. A not too old offline backup of the customer's accounting/ERP software made them able to restore these vital applications back on-line. Although significant work still had to be done to recover completely from the Ryuk attack, core services were returned to operations quickly:


"For the most part, the production operation showed little impact and we produced all customer sales."

Throughout the next few weeks key milestones in the restoration process were achieved in close collaboration between Progent team members and the client:

  • In-house web applications were restored without losing any data.
  • The MailStore Exchange Server with over 4 million historical emails was brought online and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory functions were fully recovered.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Most of the user PCs were back into operation.

"A huge amount of what happened during the initial response is mostly a blur for me, but my team will not forget the urgency all of you put in to give us our company back. I've been working with Progent for the past ten years, maybe more, and each time I needed help Progent has come through and delivered as promised. This situation was a life saver."

Conclusion
A potential business extinction catastrophe was dodged by dedicated experts, a wide range of knowledge, and tight teamwork. Although in post mortem the ransomware virus penetration described here should have been disabled with up-to-date cyber security systems and best practices, team education, and well thought out security procedures for data protection and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware attack, feel confident that Progent's roster of professionals has a proven track record in crypto-ransomware virus defense, removal, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were involved), thank you for allowing me to get rested after we got over the first week. Everyone did an incredible effort, and if anyone that helped is in the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Denver
For ransomware cleanup services in the Denver metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Offsite Workers On-site Support Telecommuting Specialists
  • Offsite Workforce Denver Consultants - Cloud Solutions Consulting Denver Mile High City Denver Golden Triangle Denver Work at Home Employees Cloud Integration Technology Consulting Services
  • Offsite Workforce Denver Consultants - Video Conferencing Technology Consultants At Home Workers Denver Assistance - Conferencing Solutions Guidance Denver Mile High City
  • On-site Support Offsite Workers Collaboration Offsite Employees Collaboration Software Online Troubleshooting
  • On-site Support Tracking Service Costs Tracking Service Costs Technology Consulting
  • Open Now Microsoft 365 Word and SharePoint Consultant Office Word troubleshooting Specialists
  • Outsourcing Extended Call Center Award Winning Virtual Service Desk Remote Support
  • PC Desktop Network Assessment Expert Microsoft Certified Desktop Technology Support Team
  • Part-Time CIO Integration Support Chief Information Officer Remote Technical Support
  • ProSight Email Guard Spam Filtering Engineers Email Block Lists Consultant

  • Private Cloud Solutions Consultant Services
    Consultant Services Private Clouds for Small Businesses

    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's servers in an environment that gives the maximum level of availability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that allow small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

  • ProSight Reporting Remote Network Infrastructure Management Technology Consulting Immediate ProSight Reporting SentinelOne Remote Network Monitoring On-site Technical Support
  • ProSight network infrastructure documentation management Consultant network infrastructure documentation management Professional
  • Professional Email Bayesian Analysis After Hours Email Polymorphic Virus Protection Services
  • Professionals Dharma ransomware recovery Award Winning Specialists Ryuk ransomware protection
  • Progent Management Team IT Outsourcing Firms Progent Management Team Small Office IT Consultants
  • Questions about Microsoft Certified Job Opportunities Career Opportunities Q&A about Cisco CCDP

  • Professional Hornetsecurity Altaro VM Backup and Hyper-V
    Technical Consultant Altaro VM Backup Verification

    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to assist you to plan, install, manage and troubleshoot a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

  • Remote SQL Server 2016 Security Remote Troubleshooting Support and Integration SQL Server 2016 Stretch Database
  • Remote Support Firm Denver Denver Install
  • Remote Unified CM PSTN gateway Setup and Support Open Now CCIE Certified Unified Mobility Manager Computer Consultant

  • Microsoft Office Network Designers
    Microsoft Office 2003 Networking Group

    Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be forced to permit simple problems to fester. .

  • Remote Workforce Cloud Integration Integration Support IT Consultant Work at Home Cloud Integration
  • Denver Sodinokibi Ransomware Recovery Denver Golden Triangle
  • SBS Computer Engineer Consultant Services Microsoft SBS Server
  • SCOM Resource Pools Professional System Center 2012 Operations Manager Consultant
  • SCVMM 2016 and PowerShell Technology Consulting Remote Support Services VMM 2016 Console
  • SMS Server Upgrade Remote Support Systems Management Server Consultant Services
  • SQL Server 2014 Computer Consultants SQL Server Analysis Services Professional
  • SQL Server 2016 Data Warehousing Setup and Support SQL Server 2016 PolyBase Online Help
  • Denver DopplePaymer Crypto-Ransomware System-Restore Denver Golden Triangle
  • SQL Server Configuration Manager Support and Integration SQL Server 2012 Migration Support and Setup
  • SSAS Development Company 24-Hour Microsoft Experts Power Pivot Contract Programming Firm

  • Macintosh OSX Online Consulting
    OS X Remote Support Services

    Progent's consultants offer Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud. For business environments built exclusively on macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, integrating and supporting a network environment that is reliable, safe, fast and able to achieve your organization's business goals.

  • Denver Maze Ransomware Remediation Denver, CO
  • Security Audits CISM Certified Cybersecurity Security Management Consultants
  • Security Consultancies Juniper SSG320M Router Juniper SSG350M Router Computer Security
  • Denver NotPetya Crypto-Ransomware File-Recovery Denver International Airport
  • Server patch management Consulting Services Consultants Software patch management
  • Denver, United States Denver Maze Crypto-Ransomware System-Rebuild
  • Service Reporting Specialist Top Service Reporting Technical Consultant
  • Services Exchange 2016 DAG MCSE Expert Certified Exchange 2016 DLP IT Services
  • SharePoint Online Computer Consulting SharePoint 2016 Management Support Services
  • SharePoint Server 2013 Support Outsourcing Denver Microsoft SharePoint 2010 Online Consulting Denver Colorado
  • Short Term IT Staffing for IT Support Groups Denver Aurora , U.S.A. Denver Supplemetary IT Staffing Support Services Denver, CO
  • Small Business 100 AP Integration Services Small Business WAP581 Network Consultants
  • Solaris Technology Consulting Company Solaris Support Organizations
  • Stealth Penetration Testing Technical Support Emergency Cybersecurity Firms Security Penetration Testing
  • Support Services Windows Server 2022 and SCVMM Windows Server 2022 Storage bus cache Information Technology Consulting
  • System Center 2016 and Hyper-V Integration Remote Troubleshooting Expert Microsoft Certified Support and Help System Center 2016 Service Manager
  • System Consulting Linux Phone-based Open Now Linux Online Consulting Services Firm
  • Technology Professional Private Cloud Hosting for Virtual Data Centers Private Cloud Services Services
  • Telecommuter Infrastructure Engineer At Home Workforce Infrastructure Computer Consulting
  • Teleworkers Denver Consulting Experts - Call Desk Outsourcing Consulting Services Denver, CO Denver Work from Home Employees Help Desk Call Center Outsourcing Guidance Denver Golden Triangle
  • Top Quality Microsoft Exchange 2016 Implementation Support Denver Colorado Top Support Specialist Exchange 2019
  • Denver Nephilim Crypto-Ransomware Restoration Denver
  • Top Ranked Exchange 2016 Upgrade Network Engineer Exchange 2016 Outlook on the web Support and Setup
  • Top Rated Microsoft Azure Active Directory Contract Programming Firm Microsoft Azure integration Outsourced Programming
  • Top Specialists Windows 2003 Server Computer Consultant Windows 2003

  • NetDocuments SetBuilder Engineers
    NetDocuments CollabSpaces Consult

    NetDocuments (NetDocs) is a cloud-based document management system built for law practices. Progent offers remote guidance from NetDocuments consultants who can help your law firm to plan, configure, manage, optimize, or troubleshoot a document management system environment based on NetDocs.

  • Award Winning Denver Ryuk Ransomware Infection Mitigation Case Study Denver Aurora
  • Top System Center Operations Manager On-site Technical Support Microsoft System Center Operations Manager Engineer
  • Troubleshooting System Center Operations Manager Operations Manager Engineer

  • Video IP Phones Online Help
    Cisco VoIP Phones and Unified Messaging Technical Consultant

    Progent's Cisco certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

  • Two-factor Authentication Online Troubleshooting Specialists Two-factor Authentication
  • Ubiquiti UniFi WiFi Consultants Ubiquiti WiFi management Consultant
  • Unified Mobility Connect Help and Support Business Edition 6000 Computer Consultants
  • Unified Single Number Reach Technology Consulting Services Cisco Certified Expert Jabber Migration Specialist

  • Specialists ransomware removal and restore
    Ryuk ransomware protection Specialists

    Progent's ransomware experts can help you to evaluate your ransomware vulnerability, monitor and protect your network, help with negotiating a settlement with a threat actor, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

  • Urgent .NET Raspberry Pi Integration 24-7 DotNET Programmer
  • VMware Site Recovery Manager and NSX Engineers Consulting VMware vCloud Director vCD
  • VPN Security Security Tech Services Firewall Security Technical Support Services

  • SharePoint Consultant Services
    SharePoint Consultants

    Progent's Microsoft-certified consultants can show you how to rationalize the economic justification for deploying SharePoint Server 2007, advise you on the appropriate edition of SharePoint Server for your application, provide setup and integration expertise, help you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint Server 2007, design a company-wide security plan that incorporates portal technology, and provide maintenance and Help Desk services.

  • Virtual Server Technology Engineers Top Ranked Onsite Technical Support Mission Critical IT Applications
  • Windows 2008 Cluster Server Technical Consultant Failover Clustering Windows 2008 Computer Engineer
  • Windows 7 Integration Support Windows 7 Upgrade Onsite Technical Support
  • Windows 7 On-site Technical Support Network Engineer Microsoft Windows 7
  • Windows 7 Troubleshooting IT Consulting Windows 7 Evaluation

  • WatchGuard Firebox M690 Firewall Cybersecurity Group
    Security Certification WatchGuard Firebox M670 Firewall

    Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.

  • Windows SBS Remote Technical Support Top Microsoft Small Business Server 2008 Consultancy
  • Denver Ryuk Crypto-Ransomware Infection System-Restore Case Study Denver Colorado
  • Windows Server 2012R2 Server Manager Remote Technical Support Windows Server 2012R2 Consulting Services
  • Work at Home Employees Expertise near me in Denver - Infrastructure Consulting Denver Aurora Denver Remote Workforce Setup Consulting Denver Mile High City
  • Work from Home Solutions IT Consulting Call Desk for Telecommuters Setup and Support
  • ransomware cleanup and file restore Professionals MongoLock ransomware recovery Consultant Services

  • Professionals Windows Server 2022 Container Image
    Windows Server 2022 Secured-core server Computer Consulting

    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.

  • ransomware rebuild Technology Professional Locky ransomware hot line Consulting Services
  • ransomware removal and data recovery Specialists Professional Dharma ransomware hot line
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