Crypto-Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an enterprise-level danger for organizations unprepared for an attack. Multiple generations of ransomware like the Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for years and continue to inflict damage. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus frequent unnamed malware, not only encrypt online data files but also infect many configured system backups. Files replicated to the cloud can also be encrypted. In a vulnerable environment, it can make automated restoration impossible and effectively knocks the datacenter back to zero.

Getting back online programs and information after a ransomware outage becomes a race against time as the targeted business fights to stop the spread and eradicate the virus and to restore mission-critical operations. Because ransomware needs time to move laterally, assaults are often launched on weekends and holidays, when successful attacks may take longer to discover. This multiplies the difficulty of quickly marshalling and organizing a qualified mitigation team.

Progent makes available a range of support services for securing Carlsbad organizations from ransomware attacks. Among these are user training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat defense to detect and extinguish zero-day malware assaults. Progent also provides the assistance of veteran crypto-ransomware recovery professionals with the track record and commitment to reconstruct a compromised system as soon as possible.

Progent's Crypto-Ransomware Recovery Help
Subsequent to a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will respond with the needed codes to decipher any of your data. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The alternative is to re-install the critical parts of your IT environment. Without the availability of essential information backups, this calls for a broad complement of skill sets, professional team management, and the ability to work non-stop until the job is completed.

For decades, Progent has provided professional Information Technology services for companies across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of expertise affords Progent the capability to efficiently understand important systems and integrate the surviving pieces of your network environment following a ransomware event and configure them into a functioning network.

Progent's security team deploys powerful project management tools to orchestrate the sophisticated recovery process. Progent appreciates the importance of working rapidly and together with a customer's management and IT resources to assign priority to tasks and to get key services back online as soon as possible.

Case Study: A Successful Crypto-Ransomware Virus Recovery
A small business sought out Progent after their organization was attacked by Ryuk ransomware virus. Ryuk is believed to have been deployed by North Korean state sponsored hackers, suspected of using technology leaked from the United States National Security Agency. Ryuk attacks specific companies with limited room for disruption and is one of the most profitable incarnations of crypto-ransomware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago with around 500 employees. The Ryuk penetration had brought down all business operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the time of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and wishfully thinking for good luck, but ultimately utilized Progent.

"I can't tell you enough about the expertise Progent provided us throughout the most fearful time of (our) businesses life. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent experts afforded us. That you could get our messaging and essential servers back sooner than a week was something I thought impossible. Each staff member I spoke to or messaged at Progent was absolutely committed on getting us restored and was working non-stop to bail us out."

Progent worked hand in hand the client to quickly identify and prioritize the key elements that had to be recovered in order to restart business operations:

  • Windows Active Directory
  • Exchange Server
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes incident response industry best practices by halting the spread and performing virus removal steps. Progent then began the task of recovering Microsoft Active Directory, the foundation of enterprise systems built on Microsoft technology. Microsoft Exchange messaging will not work without Active Directory, and the client's accounting and MRP software leveraged Microsoft SQL, which needs Windows AD for access to the data.

Within two days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then completed reinstallations and storage recovery on the most important servers. All Microsoft Exchange Server data and attributes were intact, which facilitated the restore of Exchange. Progent was also able to find non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on team PCs and laptops in order to recover mail data. A recent off-line backup of the client's financials/ERP software made them able to return these vital applications back online. Although a lot of work remained to recover fully from the Ryuk attack, essential systems were restored quickly:

"For the most part, the assembly line operation was never shut down and we produced all customer orders."

Over the next couple of weeks key milestones in the restoration project were accomplished in tight cooperation between Progent engineers and the customer:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Server containing more than four million archived messages was spun up and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent functional.
  • A new Palo Alto 850 firewall was set up.
  • Most of the desktop computers were functioning as before the incident.

"A huge amount of what happened that first week is mostly a fog for me, but I will not forget the dedication each and every one of your team accomplished to give us our company back. I have been working together with Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered. This event was a testament to your capabilities."

A likely business-killing disaster was evaded due to hard-working experts, a wide array of subject matter expertise, and tight teamwork. Although in retrospect the crypto-ransomware incident described here could have been shut down with advanced cyber security technology solutions and security best practices, team education, and appropriate security procedures for information backup and applying software patches, the fact remains that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, remember that Progent's roster of experts has a proven track record in ransomware virus defense, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for making it so I could get some sleep after we made it past the most critical parts. Everyone did an fabulous effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Carlsbad
For ransomware recovery expertise in the Carlsbad area, phone Progent at 800-462-8800 or visit Contact Progent.

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