Crypto-Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that presents an extinction-level threat for organizations vulnerable to an assault. Different versions of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been out in the wild for years and still cause destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with additional as yet unnamed malware, not only do encryption of online data files but also infiltrate many configured system backups. Information synchronized to cloud environments can also be encrypted. In a poorly designed environment, this can render automatic recovery hopeless and effectively sets the datacenter back to zero.

Getting back programs and information after a crypto-ransomware outage becomes a sprint against time as the targeted organization tries its best to stop the spread and eradicate the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, assaults are frequently launched on weekends, when successful attacks are likely to take longer to detect. This multiplies the difficulty of rapidly marshalling and orchestrating a knowledgeable mitigation team.

Progent provides a variety of support services for protecting Centennial businesses from crypto-ransomware penetrations. These include team member training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to discover and quarantine day-zero modern malware attacks. Progent in addition can provide the assistance of expert crypto-ransomware recovery professionals with the talent and perseverance to rebuild a compromised system as urgently as possible.

Progent's Ransomware Restoration Services
Following a crypto-ransomware event, sending the ransom demands in cryptocurrency does not guarantee that criminal gangs will provide the needed codes to decipher any of your information. Kaspersky ascertained that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The other path is to setup from scratch the key parts of your IT environment. Without the availability of full information backups, this requires a wide complement of skills, professional team management, and the ability to work 24x7 until the job is completed.

For decades, Progent has offered certified expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience affords Progent the ability to efficiently identify critical systems and consolidate the remaining components of your IT system following a crypto-ransomware event and assemble them into a functioning system.

Progent's security team of experts utilizes top notch project management tools to coordinate the sophisticated restoration process. Progent appreciates the importance of acting swiftly and together with a client's management and Information Technology staff to prioritize tasks and to put essential applications back online as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Virus Response
A customer contacted Progent after their network was attacked by Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean state cybercriminals, suspected of using approaches exposed from the United States NSA organization. Ryuk goes after specific companies with little or no room for disruption and is one of the most lucrative examples of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business based in Chicago and has around 500 staff members. The Ryuk intrusion had disabled all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the attack and were eventually encrypted. The client considered paying the ransom demand (exceeding $200,000) and praying for the best, but ultimately called Progent.


"I can't say enough about the care Progent gave us during the most stressful period of (our) company's life. We would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent experts gave us. The fact that you could get our messaging and production applications back online sooner than a week was something I thought impossible. Every single staff member I worked with or messaged at Progent was laser focused on getting us operational and was working breakneck pace to bail us out."

Progent worked together with the client to quickly identify and assign priority to the mission critical areas that needed to be recovered in order to resume business functions:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent followed ransomware event response industry best practices by halting lateral movement and clearing up compromised systems. Progent then initiated the steps of recovering Windows Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Microsoft Exchange email will not function without Windows AD, and the client's financials and MRP applications utilized SQL Server, which depends on Windows AD for security authorization to the database.

In less than two days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then assisted with reinstallations and storage recovery on needed servers. All Exchange Server ties and attributes were intact, which facilitated the restore of Exchange. Progent was able to find local OST files (Outlook Off-Line Folder Files) on staff PCs to recover email data. A recent off-line backup of the businesses financials/MRP software made them able to recover these essential services back servicing users. Although major work was left to recover totally from the Ryuk event, essential systems were recovered quickly:


"For the most part, the production operation showed little impact and we did not miss any customer deliverables."

Over the next month key milestones in the recovery process were accomplished in tight collaboration between Progent consultants and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server exceeding 4 million archived emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory functions were 100 percent operational.
  • A new Palo Alto 850 firewall was deployed.
  • Most of the desktops and laptops were operational.

"A huge amount of what was accomplished those first few days is nearly entirely a haze for me, but we will not forget the commitment each of the team accomplished to give us our business back. I have utilized Progent for at least 10 years, possibly more, and each time Progent has come through and delivered as promised. This event was a stunning achievement."

Conclusion
A likely business-ending disaster was evaded with hard-working experts, a wide array of subject matter expertise, and tight collaboration. Although in hindsight the ransomware virus attack detailed here could have been identified and prevented with up-to-date security systems and NIST Cybersecurity Framework best practices, team training, and appropriate incident response procedures for backup and applying software patches, the fact is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's roster of experts has substantial experience in crypto-ransomware virus blocking, cleanup, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), thank you for allowing me to get rested after we got past the initial push. Everyone did an fabulous job, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Centennial
For ransomware recovery consulting in the Centennial area, phone Progent at 800-462-8800 or go to Contact Progent.



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    SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid development of cutting-edge enterprise-class applications that can give your company a critical competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Progent's application experts offer in-depth consulting, custom programming, deployment help, and online training for leading applications that address key areas including ERP, general accounting, management reporting, web commerce application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting support remotely, Progent can help small businesses throughout the United States to save the lost productivity and fees related to travel and on-site visits without sacrificing the high quality of technical support.

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    Progent can provide affordable online access to a certified Oracle database administration expert or an Oracle software programmer. Progent can provide comprehensive database administration services for all versions of Oracle including 10g and 11g and can also help plan, create, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard replication technologies and ASM file/volume manager.

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    Windows 8.1 is designed to run on computers ranging from smart phones and tablets to power-user desktops. An abundance of innovative capabilities, including its touchscreen interface and iconic live tiles user interface, offer a broad selection of advantages for companies who understand how to put them to work. Progent's Windows consultants can help get your business up to speed with Microsoft Windows 8.1 and make sure you gain significant competitive advantage from the product's many technical enhancements.

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    Nagios and MRTG are useful, Open Source monitoring tools that operate with Linux and can be used to monitor UNIX/Linux networks, Microsoft Windows networks, or mixed-OS environments in which the Linux OS and MS Windows coexist. Nagios allows system support engineers to monitor network services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you graph the traffic through SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring engineers can help you utilize both these utilities to streamline and repair your computer network.

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