Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when support personnel may take longer to become aware of a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware can make within a target's system, the more time it takes to restore core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can help businesses in the Providence metro area to identify and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Providence
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and effectively throws the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware assault, demand a ransom payment for the decryptors required to recover encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs require an extra settlement in exchange for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major problem according to the nature of the stolen information.

The recovery process subsequent to ransomware attack has several distinct stages, the majority of which can proceed concurrently if the response team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent first step involves arresting the sideways progress of the attack across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes consist of isolating infected endpoints from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a basic acceptable level of functionality with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and secure remote access. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to get critical services on line again as quickly as feasible.
  • Data restoration: The work necessary to recover files impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can destroy critical databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including root users. Immutable storage provides an extra level of protection and recoverability in the event of a ransomware breach.
  • Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical AV technology used by many of the world's largest enterprises including Walmart, Visa, and Salesforce. By delivering in-line malware filtering, classification, containment, recovery and forensics in a single integrated platform, Progent's ASM lowers TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Services consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting drives to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline throughout the network from beginning to end. This history of how a ransomware assault travelled within the network helps your IT staff to evaluate the impact and brings to light vulnerabilities in security policies or processes that need to be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually assigned a high priority by the insurance provider. Because forensics can take time, it is vital that other key activities like business continuity are performed in parallel. Progent maintains an extensive roster of information technology and data security professionals with the skills needed to carry out activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and ERP application software. This broad array of skills allows Progent to salvage and consolidate the surviving parts of your network following a ransomware assault and reconstruct them quickly into an operational system. Progent has worked with top insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Providence
For ransomware cleanup expertise in the Providence metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Double-Take Software Availability Professionals

    DoubleTake/Carbonite Software publishes a selection of tools designed to provide small companies a range of cost-effective solutions for replicating and restoring vital applications such as Microsoft Exchange, SQL, Blackberry, and SharePoint. Progent's disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite products into small business IT systems to achieve a high level of fault tolerance and disaster recovery capability at a budget-friendly price.


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