Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support personnel may take longer to recognize a penetration and are least able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help businesses in the Reston metro area to locate and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Reston
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment for the decryptors needed to unlock scrambled files. Ransomware assaults also attempt to exfiltrate information and TAs require an additional settlement for not posting this data or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can pose a big problem according to the nature of the stolen information.

The recovery process after a ransomware attack has several distinct stages, most of which can proceed in parallel if the recovery team has enough people with the required skill sets.

  • Containment: This time-critical first step requires blocking the lateral progress of ransomware within your network. The longer a ransomware attack is allowed to go unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable level of capability with the shortest possible delay. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the complicated recovery process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize activity and to put critical services back online as quickly as feasible.
  • Data restoration: The work necessary to recover data impacted by a ransomware assault depends on the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. This adds another level of protection and recoverability in case of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools deployed by many of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, identification, mitigation, repair and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if any. Services consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning physical and virtual devices and services.
  • Forensics: This process is aimed at uncovering the ransomware attack's progress across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the damage and highlights vulnerabilities in policies or work habits that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Because forensics can take time, it is essential that other important activities like business continuity are executed concurrently. Progent maintains a large roster of IT and data security experts with the skills required to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has worked with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Reston
For ransomware recovery services in the Reston area, phone Progent at 800-462-8800 or visit Contact Progent.



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