Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a breach and are less able to organize a rapid and forceful defense. The more lateral movement ransomware can make within a victim's system, the longer it takes to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Reston metro area to locate and isolate breached devices and protect undamaged resources from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Reston
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively knocks the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to exfiltrate files and TAs require an additional ransom for not publishing this data or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a big problem according to the nature of the downloaded information.
The recovery process after a ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.
- Containment: This time-critical first response requires blocking the lateral progress of ransomware within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the IT system to a basic useful level of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's management and network support staff to prioritize activity and to put essential resources back online as quickly as possible.
- Data restoration: The work necessary to restore files damaged by a ransomware attack varies according to the state of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Often some detective work may be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users.
- Deploying modern antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the same anti-virus tools used by many of the world's largest corporations including Walmart, Citi, and Salesforce. By providing real-time malware filtering, classification, containment, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if any. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryption utility; debugging decryption problems; building a clean environment; remapping and connecting drives to match exactly their pre-attack state; and restoring physical and virtual devices and services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps you to evaluate the impact and uncovers weaknesses in security policies or processes that should be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other important activities like business continuity are pursued concurrently. Progent maintains a large roster of information technology and cybersecurity experts with the knowledge and experience needed to perform the work of containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers like Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware Recovery Consulting in Reston
For ransomware recovery expertise in the Reston metro area, phone Progent at 800-462-8800 or visit Contact Progent.