Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT staff may be slower to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware experts can help businesses in the Montreal area to identify and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Montreal
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and TAs demand an extra ransom for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The restoration process after a ransomware attack involves several crucial phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary experience.

  • Containment: This urgent first response involves arresting the sideways progress of ransomware across your IT system. The more time a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating infected endpoints from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a minimal useful degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business applications, network topology, and safe endpoint access. Progent's recovery experts use advanced workgroup tools to organize the complicated restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and IT group to prioritize activity and to put critical services on line again as fast as feasible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can destroy critical databases which, if not carefully closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line during the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. This adds an extra level of security and restoration ability in the event of a ransomware breach.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same anti-virus tools deployed by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By providing in-line malware blocking, classification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the impact and brings to light vulnerabilities in rules or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is usually given a top priority by the insurance carrier. Since forensics can take time, it is critical that other important recovery processes like operational continuity are performed concurrently. Progent has a large team of information technology and cybersecurity experts with the knowledge and experience required to carry out the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your IT environment after a ransomware attack and rebuild them quickly into a functioning network. Progent has collaborated with top insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Montreal
For ransomware cleanup services in the Montreal metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and onsite consulting expertise, software development, and technical support services for businesses of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management solution.

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    Progent's managed services for patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints scanners, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices like sensors and health monitors.

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    Progent's Cisco-Certified network management consultants can show you how to run Cisco's network management utilities alongside a selection of powerful third-party products to create a complete network management strategy in order to keep your environment running reliably, conserve limited resources, protect your data, recover quickly from hardware breakdown or deliberate assaults, and enable you to add or repurpose network resources intelligently and economically as your business evolves.

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    Progent's Microsoft-certified engineers can deliver affordable online and onsite support to implement your upgrade to Exchange Server 2010, produce thorough documentation of your new messaging system, train your IT staff and end users to get them up to speed rapidly on Exchange 2010, and provide continuing management consulting and engineering support. Progent can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum level of availability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting options are based upon proven virtualization technologies that enable small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

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    Progent's Cisco-certified Wi-Fi technology experts can help you to deploy, administer, and troubleshoot Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing and service companies to manage supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite services that can range from as-needed advice to comprehensive solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, technical support, data conversion, Microsoft 365 integration, training, and database administration.

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