Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to mount a rapid and forceful defense. The more lateral movement ransomware can manage inside a target's system, the longer it will require to recover basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the San Jose metro area to identify and isolate breached servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in San Jose
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a ransom fee for the decryptors needed to unlock encrypted data. Ransomware attacks also try to exfiltrate files and TAs demand an extra settlement for not posting this data on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack has a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first response involves blocking the lateral progress of ransomware across your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic useful level of capability with the least downtime. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical applications, network topology, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to get essential resources on line again as fast as feasible.
  • Data recovery: The effort necessary to recover data impacted by a ransomware attack depends on the condition of the network, how many files are affected, and which restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were off line at the time of the assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. This adds an extra level of security and recoverability in case of a successful ransomware attack.
  • Setting up modern AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical anti-virus technology implemented by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, detection, mitigation, recovery and analysis in one integrated platform, Progent's ASM reduces TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption utility; debugging decryption problems; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack state; and recovering computers and services.
  • Forensic analysis: This activity involves discovering the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network helps your IT staff to assess the damage and uncovers shortcomings in rules or processes that need to be corrected to prevent later breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is usually assigned a top priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities like business resumption are pursued in parallel. Progent maintains a large team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in San Jose
For ransomware system recovery consulting in the San Jose metro area, call Progent at 800-462-8800 or see Contact Progent.



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