Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make inside a victim's system, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Fort Wayne area to locate and quarantine infected devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Fort Wayne
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an extra payment in exchange for not posting this information or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.

The recovery work after a ransomware attack involves several distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent initial step involves blocking the lateral spread of ransomware across your IT system. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating affected endpoints from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful level of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and safe remote access. Progent's recovery team uses state-of-the-art workgroup platforms to organize the complicated recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and IT staff to prioritize tasks and to put essential services back online as fast as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work could be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were off line at the time of the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including root users. Immutable storage adds an extra level of protection and restoration ability in case of a ransomware breach.
  • Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical anti-virus tools deployed by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By delivering in-line malware blocking, detection, containment, repair and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption tool; debugging failed files; creating a pristine environment; remapping and connecting datastores to reflect exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights weaknesses in security policies or processes that should be corrected to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is usually assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other important activities such as operational continuity are pursued concurrently. Progent maintains an extensive roster of IT and data security experts with the skills required to perform activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP applications. This scope of skills allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware attack and reconstruct them quickly into a viable network. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Fort Wayne
For ransomware cleanup consulting in the Fort Wayne metro area, call Progent at 800-462-8800 or see Contact Progent.

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