Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to manage inside a target's network, the longer it will require to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can help businesses in the Norfolk metro area to locate and isolate breached devices and protect clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Norfolk
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively sets the datacenter back to square one. Threat Actors, the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an extra ransom in exchange for not posting this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major issue depending on the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves several distinct phases, most of which can proceed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of ransomware across your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of capability with the least downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and safe endpoint access management. Progent's recovery team uses advanced workgroup platforms to coordinate the multi-faceted restoration effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to put critical services back online as fast as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and what recovery methods are required. Ransomware attacks can destroy key databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were not connected during the attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage adds another level of protection and recoverability in case of a ransomware breach.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical AV tools implemented by many of the world's biggest enterprises including Walmart, Visa, and NASDAQ. By providing real-time malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging failed files; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This activity is aimed at discovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and uncovers weaknesses in policies or work habits that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically assigned a high priority by the insurance carrier. Because forensics can take time, it is essential that other important recovery processes like business resumption are executed in parallel. Progent has a large team of IT and cybersecurity professionals with the skills needed to carry out the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This broad array of skills allows Progent to identify and integrate the surviving pieces of your IT environment following a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Norfolk
For ransomware system recovery services in the Norfolk metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent provide businesses of all sizes enterprise-class IT remote or onsite consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security consulting for businesses varying in size from the small office to the global enterprise.

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    Progent offers nationwide online technical support and consulting services for companies that operate Sun Solaris environments or whose information systems include a combination of Solaris and Microsoft Windows technology. Online technical support offers maximum return for your information technology dollar by protecting client efficiency and limiting the time billed for network repair services. Sophisticated online support tools and skilled technicians and consultants combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can make available Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help with the most difficult system issues.

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    Progent's Symantec consultants can assist you to support discontinued Symantec firewall and Symantec VPN products including the Symantec Raptor and Symantec VelociRaptor line or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to design and implement a comprehensive security plan that can include firewall and VPN appliances and utilities, managed security and network defense services, system monitoring software, and documented policies and processes. Progent has the skill to be your single source for continuing network support, administration, education, and security expertise.

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    For replies to frequent enquiries about becoming a consultant at Progent, refer to Working with Progent FAQs.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of the time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical appliance built by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup protects vital company data generated locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to assist you to plan, integrate, operate and troubleshoot a BDR system based on Barracuda Backup.

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    Progent's Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy development of advanced business applications that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to SQL Server 2005.


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