Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel may be slower to recognize a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to make within a victim's system, the more time it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can help businesses in the Chicago area to identify and quarantine infected devices and protect undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Chicago
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryption tools needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an additional ransom in exchange for not posting this information on the dark web. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem according to the nature of the stolen information.

The restoration work subsequent to ransomware penetration involves several distinct stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical initial response requires blocking the lateral spread of ransomware across your IT system. The longer a ransomware assault is permitted to run unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include cutting off affected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complex recovery process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and IT staff to prioritize activity and to put vital resources back online as fast as possible.
  • Data restoration: The work required to restore data damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and what recovery methods are required. Ransomware attacks can destroy key databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were not connected at the time of the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. This adds another level of security and restoration ability in case of a ransomware breach.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the same AV tools deployed by some of the world's largest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, restoration and forensics in one integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process involves uncovering the ransomware assault's progress across the targeted network from beginning to end. This audit trail of how a ransomware attack travelled through the network assists you to evaluate the impact and uncovers vulnerabilities in rules or work habits that need to be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities like business continuity are performed concurrently. Progent has a large team of information technology and cybersecurity experts with the skills needed to perform the work of containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and integrate the surviving parts of your network following a ransomware assault and reconstruct them rapidly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Chicago
For ransomware recovery services in the Chicago metro area, call Progent at 800-462-8800 or visit Contact Progent.



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