Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an existential threat for organizations unprepared for an assault. Versions of ransomware such as CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and still cause havoc. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with daily unnamed newcomers, not only encrypt on-line data files but also infiltrate any accessible system protection mechanisms. Files synchronized to cloud environments can also be corrupted. In a poorly architected data protection solution, this can make any restoration hopeless and basically knocks the entire system back to zero.

Retrieving programs and information after a ransomware intrusion becomes a sprint against time as the targeted organization struggles to contain and eradicate the virus and to resume enterprise-critical operations. Because crypto-ransomware takes time to replicate, penetrations are usually launched during nights and weekends, when successful attacks tend to take more time to discover. This compounds the difficulty of promptly mobilizing and orchestrating an experienced mitigation team.

Progent makes available an assortment of help services for securing Reno organizations from ransomware attacks. Among these are team education to help identify and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to detect and quarantine zero-day malware assaults. Progent also offers the services of experienced crypto-ransomware recovery professionals with the track record and perseverance to restore a compromised network as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware attack, sending the ransom in cryptocurrency does not provide any assurance that criminal gangs will respond with the codes to decipher any of your data. Kaspersky determined that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to re-install the essential elements of your IT environment. Absent access to essential data backups, this requires a wide range of skills, professional project management, and the capability to work non-stop until the job is complete.

For decades, Progent has provided professional IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of experience provides Progent the ability to rapidly determine important systems and re-organize the remaining components of your IT environment after a ransomware penetration and assemble them into an operational network.

Progent's security team of experts utilizes state-of-the-art project management tools to coordinate the complex recovery process. Progent understands the urgency of working swiftly and together with a customer's management and Information Technology team members to assign priority to tasks and to get key systems back on line as fast as possible.

Client Story: A Successful Ransomware Incident Recovery
A small business engaged Progent after their network was brought down by Ryuk ransomware. Ryuk is thought to have been deployed by North Korean government sponsored criminal gangs, possibly using approaches leaked from America's National Security Agency. Ryuk targets specific businesses with limited tolerance for operational disruption and is one of the most lucrative versions of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area with about 500 staff members. The Ryuk intrusion had brought down all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the attack and were encrypted. The client considered paying the ransom demand (more than $200K) and hoping for good luck, but ultimately utilized Progent.


"I can't tell you enough about the help Progent gave us throughout the most fearful period of (our) company's existence. We had little choice but to pay the criminal gangs if not for the confidence the Progent group provided us. That you were able to get our e-mail system and key servers back online in less than seven days was beyond my wildest dreams. Every single person I spoke to or texted at Progent was absolutely committed on getting us back online and was working day and night to bail us out."

Progent worked together with the customer to rapidly identify and assign priority to the most important systems that needed to be addressed in order to resume departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware event mitigation best practices by halting the spread and performing virus removal steps. Progent then initiated the work of rebuilding Active Directory, the core of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the businesses' accounting and MRP software utilized Microsoft SQL, which needs Active Directory for access to the database.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then helped perform reinstallations and hard drive recovery of critical systems. All Exchange Server ties and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Email Off-Line Data Files) on staff desktop computers and laptops in order to recover email data. A recent offline backup of the customer's accounting software made them able to recover these required applications back online for users. Although a large amount of work needed to be completed to recover fully from the Ryuk event, essential services were recovered rapidly:


"For the most part, the assembly line operation did not miss a beat and we delivered all customer deliverables."

Throughout the following couple of weeks critical milestones in the restoration process were completed in tight collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Exchange Server containing more than four million archived emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control capabilities were fully operational.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the desktop computers were functioning as before the incident.

"Much of what happened that first week is mostly a blur for me, but my team will not forget the care all of your team put in to help get our business back. I have utilized Progent for the past ten years, possibly more, and each time Progent has shined and delivered. This time was the most impressive ever."

Conclusion
A potential business extinction catastrophe was dodged by results-oriented experts, a wide array of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware attack detailed here should have been identified and prevented with up-to-date cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and properly executed incident response procedures for data protection and applying software patches, the fact remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has substantial experience in ransomware virus blocking, mitigation, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were helping), I'm grateful for letting me get some sleep after we made it through the first week. All of you did an impressive job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Reno
For ransomware recovery consulting services in the Reno area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Cisco-certified CCIE network infrastructure consultants can help you to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

  • Telecommuting Remote Support Services Top Rated Work at Home Outsourcing
  • Teleworkers Consulting and Support Services nearby Reno - Cybersecurity Systems Guidance Reno, Washoe County, USA 24-7 At Home Workforce Reno Consulting and Support Services - Security Systems Consulting and Support Services
  • Top Outsourcing Windows Server 2012R2 Live Migration Windows 2012 R2 Configuration

  • NodeZero Certified Penetration Testing Auditing
    NoderZero Threat Assessment Security Auditor

    Progent's certified security experts can run NodeZero-based PEN tests to make sure your security defense tools and policies are correctly set up and effective.

  • Reno NotPetya Ransomware Removal Reno, Washoe County
  • Top Quality Work at Home Integration Support Outsourcing Services Ransomware Hotline Server Install
  • Top Ranked 64-bit Upgrade Outsourcing Microsoft Certified Partner 64-bit Server Help and Support

  • Security Consulting Symantec Security
    Symantec Raptor Cybersecurity Tech Services

    Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN products such as the Raptor and VelociRaptor family or show you how to migrate to newer firewall/VPN solutions. Progent can also help you create and execute a comprehensive security plan that can incorporate firewall/VPN appliances and utilities, managed security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network support, maintenance, training, and security consulting.

  • Top Rated Crypto-Ransomware Removal Services Reno Nevada Reno CryptoLocker Cleanup Reno
  • Top Rated Wireless LAN Help and Support Proxim Technology Consulting Services
  • Ubiquiti UniFi Controller software Engineers Ubiquiti UniFi Controller software Consultants
  • Urgent Specialist Exchange 2013 Backup and Restore Exchange 2013 Backup and Restore Computer Consultants
  • VMware Workspace ONE Endpoint Management Server Help Intune Mobile Device Management Small Office Network Consultant
  • Veritas Secure Security Team Network Security
  • Washoe County Nevada MS Dynamics GP-Great Plains Reno Partner - Business Intelligence Expert Microsoft Dynamics GP (Great Plains) Gold Partner nearby Reno - Database Outsourcing Reno
  • Windows Applications on macOS Integration Services Windows PC Simulation on Apple macOS Consultants
  • Windows Server 2008 DirectAccess Remote Support Windows Server 2008 Active Directory Consulting
  • Windows Server 2019 IT Outsourcing Group Reno Computer Consulting Group Windows Server 2012
  • iPhone and Office 365 integration Specialists 24x7 iPhone integration Configuration
  • scom 2016 SharePoint integration Consulting 24 Hour scom 2016 NetApp SAN storage integration Online Technical Support

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