Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an existential threat for organizations unprepared for an assault. Versions of ransomware such as CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and still cause havoc. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with daily unnamed newcomers, not only encrypt on-line data files but also infiltrate any accessible system protection mechanisms. Files synchronized to cloud environments can also be corrupted. In a poorly architected data protection solution, this can make any restoration hopeless and basically knocks the entire system back to zero.

Retrieving programs and information after a ransomware intrusion becomes a sprint against time as the targeted organization struggles to contain and eradicate the virus and to resume enterprise-critical operations. Because crypto-ransomware takes time to replicate, penetrations are usually launched during nights and weekends, when successful attacks tend to take more time to discover. This compounds the difficulty of promptly mobilizing and orchestrating an experienced mitigation team.

Progent makes available an assortment of help services for securing Reno organizations from ransomware attacks. Among these are team education to help identify and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to detect and quarantine zero-day malware assaults. Progent also offers the services of experienced crypto-ransomware recovery professionals with the track record and perseverance to restore a compromised network as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware attack, sending the ransom in cryptocurrency does not provide any assurance that criminal gangs will respond with the codes to decipher any of your data. Kaspersky determined that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to re-install the essential elements of your IT environment. Absent access to essential data backups, this requires a wide range of skills, professional project management, and the capability to work non-stop until the job is complete.

For decades, Progent has provided professional IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of experience provides Progent the ability to rapidly determine important systems and re-organize the remaining components of your IT environment after a ransomware penetration and assemble them into an operational network.

Progent's security team of experts utilizes state-of-the-art project management tools to coordinate the complex recovery process. Progent understands the urgency of working swiftly and together with a customer's management and Information Technology team members to assign priority to tasks and to get key systems back on line as fast as possible.

Client Story: A Successful Ransomware Incident Recovery
A small business engaged Progent after their network was brought down by Ryuk ransomware. Ryuk is thought to have been deployed by North Korean government sponsored criminal gangs, possibly using approaches leaked from America's National Security Agency. Ryuk targets specific businesses with limited tolerance for operational disruption and is one of the most lucrative versions of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area with about 500 staff members. The Ryuk intrusion had brought down all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the attack and were encrypted. The client considered paying the ransom demand (more than $200K) and hoping for good luck, but ultimately utilized Progent.

"I can't tell you enough about the help Progent gave us throughout the most fearful period of (our) company's existence. We had little choice but to pay the criminal gangs if not for the confidence the Progent group provided us. That you were able to get our e-mail system and key servers back online in less than seven days was beyond my wildest dreams. Every single person I spoke to or texted at Progent was absolutely committed on getting us back online and was working day and night to bail us out."

Progent worked together with the customer to rapidly identify and assign priority to the most important systems that needed to be addressed in order to resume departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware event mitigation best practices by halting the spread and performing virus removal steps. Progent then initiated the work of rebuilding Active Directory, the core of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the businesses' accounting and MRP software utilized Microsoft SQL, which needs Active Directory for access to the database.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then helped perform reinstallations and hard drive recovery of critical systems. All Exchange Server ties and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Email Off-Line Data Files) on staff desktop computers and laptops in order to recover email data. A recent offline backup of the customer's accounting software made them able to recover these required applications back online for users. Although a large amount of work needed to be completed to recover fully from the Ryuk event, essential services were recovered rapidly:

"For the most part, the assembly line operation did not miss a beat and we delivered all customer deliverables."

Throughout the following couple of weeks critical milestones in the restoration process were completed in tight collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Exchange Server containing more than four million archived emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control capabilities were fully operational.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the desktop computers were functioning as before the incident.

"Much of what happened that first week is mostly a blur for me, but my team will not forget the care all of your team put in to help get our business back. I have utilized Progent for the past ten years, possibly more, and each time Progent has shined and delivered. This time was the most impressive ever."

A potential business extinction catastrophe was dodged by results-oriented experts, a wide array of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware attack detailed here should have been identified and prevented with up-to-date cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and properly executed incident response procedures for data protection and applying software patches, the fact remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has substantial experience in ransomware virus blocking, mitigation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were helping), I'm grateful for letting me get some sleep after we made it through the first week. All of you did an impressive job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Reno
For ransomware recovery consulting services in the Reno area, call Progent at 800-462-8800 or go to Contact Progent.

An index of content::

  • 24-7 DotNET Web Application Contract Programming Firm .NET Linux Design Firm
  • 24-7 Information Technology Outsourcing Group Enterprise Sarbanes Oxley Compliance Consult
  • 24/7 Reno Phobos Crypto-Ransomware Settlement Negotiation Guidance Reno Reno Locky Crypto-Ransomware Negotiation Help Reno, NV

  • Consultants Ubiquiti WiFi access point
    24 Hour Ubiquiti's U6 Long-Range WiFi AP Technology Professional

    Progent offers quick access to the expertise of seasoned Wi-Fi specialists who can help you to determine the value of Ubiquiti UniFi Wi-Fi access points for your company and help you to plan, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and position UniFi Wi-Fi APs for your required signal coverage and throughput.

  • 24x7x365 Microsoft SBS 2008 Specialists Microsoft Essential Business Server Online Support
  • 24x7x365 Onsite Technical Support Exchange 2013 DLP Exchange 2013 Availability Consultant Services

  • Microsoft Certified Dynamics AX Consulting Services
    Design and Installation Microsoft Dynamics 365 Retail

    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group online training tailored to meet your specific requirements. Progent's experts also can show you how to build and support a protected, robust server and communications infrastructure to support your ERP, MRP and accounting applications.

  • 500 Router Online Support Services ISR 4000 Router Computer Consultants

  • Small Office IT Consultants OS X
    macOS Online Engineers

    Progent offers nationwide remote phone support and consulting services for businesses that run Apple Mac networks or whose IT systems feature a mix of Mac with Microsoft Windows products. Progent's engineers can provide Mac users a range of IT services including desktop assistance, migration to the latest version of Mac OS X from legacy versions of Mac, plus help with Apple macOS and OS X applications. Progent can also help you with Apple iPhone and Apple iPad support, or moving to iCloud. Online network consulting offers maximum leverage for your information technology budget by preserving client productivity and shortening the hours charged for computer repair services. Advanced online support utilities and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated by telephone or via a mix of telephone help and remote access. Progent can make available Cisco certified CCIE network experts and CISM certified security professionals to help you with the most difficult system issues.

  • 64-bit Processing Engineer Microsoft Expert 64-bit Processing Consultant
  • 64-bit Upgrade Support Services Technology Professional 64-bit Processing

  • Cisco Certified Expert Microsoft Azure hybrid cloud integration Professional
    Hybrid cloud Consultant

    Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets along with one or more public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

  • 64-bit Upgrade Technical Support Microsoft 64-bit Migration Consultants
  • Aironet 802.11ac AP Online Support Services On-site Support Aironet Access Point Security

  • 24-Hour Engineer Tandberg Video Conferencing
    Radvision Video Conferencing Consult

    Progent can provide the expertise of a veteran consultant with years of hands-on experience configuring, managing, and upgrading video conferencing systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT support team, your ISP, and your video conferencing platform vendor to assist your organization increase the business value of your telepresence solution.

  • At Home Employees Endpoint Management On-site Technical Support Offsite Workforce Endpoint Management Remote Consulting
  • At Home Workers Consulting Experts in Reno - Conferencing Systems Assistance Reno, Washoe County Reno Teleworkers Conferencing Systems Expertise Reno, NV
  • At Home Workforce Computer Consultant Helpdesk for Telecommuters Support Services

  • Microsoft Teams AAD Connect Services
    Microsoft Teams and Android Specialists

    Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

  • At Home Workforce Reno Consulting Experts - Data Protection Technology Consulting Experts Reno, NV Work from Home Employees Guidance - Reno - Backup/Restore Systems Assistance Reno, NV, USA
  • Award Winning Network Security Auditor Palo Alto Networks PA-7000 Series Firewalls Security Auditor Palo Alto Networks Panorama
  • Award Winning Technical Support Services Presence Awareness Microsoft IM Infrastructure Configuration

  • Dynamics GP SmartList Engineer
    Dynamics GP Refreshable Excel Reports Development Firm

    Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you monitor all business processes, sales and expenses, and sales patterns with built-in drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting services can enable you to create reports that allow you to analyze your business more completely, turning uncooked data into valuable management information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer custom business software development and eCommerce applications that work transparently with Dynamics GP/Great Plains.

  • BlackBerry Enterprise Server Small Business Computer Consulting Companies Reno, Washoe County BlackBerry Desktop Manager Contractor Reno Sparks, America
  • Catalyst 9163E Access Point Support Services Catalyst 9162 Access Point Computer Engineer
  • Catalyst Wi-Fi 6 AP Security Support Services Immediate Catalyst Wireless Access Point Online Consulting

  • Citrix XenDesktop desktop virtualization Consultant
    Services desktop and application virtualization

    Citrix has developed a comprehensive family of products that provide enterprise-class manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the strategic advantages of Citrix virtualization products and show you how to plan, validate, deploy, troubleshoot, and support Citrix solutions.

  • Cisco NSS2000 Network Storage Systems Technology Consulting Specialists Cisco VoIP

  • Email Polymorphic Virus Protection Professional
    Email Intent Analysis Consultants

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

  • Cisco NSS3000 Network Storage Systems Professionals Cisco 520 Secure Router Consulting
  • Cisco Technical Consultant Reno Cisco Consulting Organization Reno, Washoe County, United States
  • Reno MongoLock Crypto-Ransomware Mitigation Reno, Washoe County
  • Cluster Server Windows 2012 R2 Technical Consultant Failover Clustering Windows 2012 Support and Integration

  • SCCM 2012 Planning On-site Technical Support
    SCCM 2012 Upgrade Integration Support

    Progent can assist your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from a legacy change management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.

  • Coder Microsoft T-SQL 24x7 Programming Company SQL 2008 Reporting Services
  • Configuration ProSight Reporting Infrastructure Management ProSight Reporting Remote Infrastructure Management Consulting
  • Configuration Windows 7 Backup and Restore Windows 7 Wireless Integration Services
  • Consulting Services Solaris with Windows Windows and UNIX Technology Professional
  • Consulting Support for IT Support Firms in Reno - Seamless Temporary Support Staff Assistance Reno Sparks Washoe County Nevada Reno Consulting Support for Network Service Companies
  • Developer Firms SQL SQL Server Applications Consultants
  • Emergency Altaro 365 Total Backup Setup and Support Hornetsecurity Altaro M365 Mailbox Backup IT Consulting
  • Engineer Microsoft Exchange Exchange 2000 Server Upgrade Engineer
  • Exchange 2007 Server Technology Professional 24x7 Exchange Server 2007 Remote Troubleshooting
  • Exchange 2013 Configuration Consulting Exchange 2013 OWA Technical Support Services
  • Exchange Server 2003 Integration 24-7 Specialist Exchange 2003

  • Exchange 2013 Compliance Integration
    24x7 Exchange 2013 DAG Engineer

    Exchange 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements favorably impact vital IT areas including manageability, availability, compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential business benefits of migrating to Exchange Server 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable online support and management services for Exchange Server 2013.

  • Forefront Network Inspection System Technical Support Forefront TMG Firewall Online Support Services
  • Freelancing Jobs Microsoft MCA Support Contract Job Opportunities Microsoft MCP Consulting Silicon Valley
  • Hornetsecurity Altaro VM Backup Offsite Network Consulting Hornetsecurity Altaro VM Backup Local Integration Services
  • IT Consultant Microsoft DPM Offsite Data Backup Service Emergency Computer Consultant Offsite Managed Data Backup Service
  • IT Services for Network Service Providers Computer Engineer IT Services for Network Service Firms Remote Troubleshooting
  • Immediate Exchange Server 2013 Network Consultation Reno Sparks Reno Sparks Exchange Server 2019 Information Technology Consulting
  • Immediate Forefront Threat Management Gateway 2010 Remote Support Services Engineer Forefront Threat Management Gateway 2010
  • Independent MCSE Contractor Contractor Job Contract Mac Consultants Positions
  • Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Technology Professional Infor SyteLine CloudSuite Disaster Recovery Technology Professional
  • Reno NotPetya Crypto-Ransomware Recovery Reno Sparks
  • Information Technology Consulting Microsoft Firewall ISA 2004 Enterprise Edition Server Online Support
  • Integration Support Spotlight and Outlook for Mac Macintosh and Exchange Support Services
  • Juniper NetScreen IPsec VPN Testing 24x7 Security Audit Services Juniper Firewalls
  • Juniper SA Series SSL VPN Cybersecurity Contractor Juniper SSL VPN Router Security Auditor
  • Linux with Windows Specialist Linux, Windows Consultancy
  • Lync Server 2013 Persistent Chat Professionals Microsoft Expert Lync Server 2013 Front End Pool Pairing Consultancy
  • Lync Server 2013 and Cisco UC Consultant Lync Server 2013 Back End Server Technology Professional
  • MS SQL Security Certification Microsoft SQL Server Applications Consultants
  • Mandrake Linux Technology Professional Debian Linux Integration Support
  • Meraki MS 300 Series Switch Engineer Configuration Meraki Switch Stacking
  • Largest Reno Nephilim Crypto-Ransomware Data-Recovery Reno Sparks, United States
  • Microsoft Certified Exchange 2010 Migration Network Consultants Exchange Server 2010 Upgrade On-site Technical Support
  • Microsoft Certified Georgia Systems Consultant Nationwide Remote Technicians
  • Microsoft Certified Partner Helpdesk Services Technology Consulting Services Call Desk Outsourcing Services Specialist
  • Microsoft Consulting Best Practices Maintenance Microsoft Expert Best Practices Security Consulting Group
  • Microsoft Exchange 2016 Upgrade Online Help Exchange Server 2016 Migration Technical Consultant
  • Microsoft Expert SCOM Management Packs Consultants SCOM 2012 Management Packs Integration Support
  • Microsoft Experts ISA 2006 Consulting Internet Security and Acceleration Server 2006 On-site Technical Support
  • Microsoft Office SharePoint Server 2003 Online Troubleshooting SharePoint Portal Server 2003 Network Consulting
  • Microsoft Partner Tech Microsoft Certified Technology Consultant
  • Microsoft Partner Tech Support Outsource Certified Microsoft Partner Security Consulting Services
  • Microsoft SQL 2008 Computer Tech Microsoft SQL Server 2016 Computer Support Consultants
  • Emergency Reno Maze Crypto-Ransomware Operational-Recovery Reno Nevada
  • Microsoft SQL Server 2008 Setup and Support Microsoft SQL 2008 Server Online Help
  • Microsoft Skype for Business Presence Engineers Skype for Business Front End Pool Engineers

  • Juniper NetScreen IPsec VPN Consulting
    Consultants Juniper Firewall/VPN

    Progent's Juniper Networks-authorized NetScreen engineer can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-vendor systems.

  • Microsoft Windows 10 Configuration Manager Professionals Professionals Windows 10 Trusted Boot
  • Microsoft Windows 7 Consulting Technical Support Microsoft Windows 7 Migration
  • Migration Help Penetration Testing Biggest Integration Services Ransomware Hotline
  • NetBSD Information Technology Outsourcing Companies Technology Professional Sun Solaris
  • NetDocuments Configuration Services NetDocs DMS Consultant Services
  • Network Health Reports Specialist ProSight Network Health Audit Engineer

  • Windows 7 64-bit Upgrade Remote Consulting
    Software Consultant Windows 7 Migration

    Progent's Microsoft certified engineers can help you to pilot Windows 7 to confirm application compatibility and to determine its speed and reliability working with your applications. Progent's consultants can also help you to evaluate the likely strategic value of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist your IT organization to plan and carry out a non-disruptive upgrade to Microsoft Windows 7 from a previous version of Windows.

  • Reno, NV Reno WannaCry Crypto-Ransomware Data-Recovery
  • Network infrastructure patch management Consultant Endpoint patch management Consultants
  • NodeZero Certified PEN Testing Computer Security Specialist Firewall Audit NodeZero Cybersecurity Pen Testing

  • Citrix Virtual Windows Applications Professional
    24-Hour XenApp Virtual Applications Professional

    Progent's Citrix experts can help you to design, install, administer, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and support a remote datacenter that offers high uptime, advanced security, and rapid disaster recovery.

  • Offsite Workers Cloud Integration IT Consultants Offsite Employees Cloud Integration Support and Setup
  • Reno Phobos Ransomware System-Restore Reno
  • Offsite Workforce Consulting and Support Services nearby Reno - Infrastructure Expertise Reno Sparks 24/7 Work from Home Employees Consulting - Reno - Setup Consulting
  • Online Consulting Internet Security and Acceleration Server ISA Server Consultants
  • Reno Hermes Ransomware Cleanup
  • Online Help Windows Server 2012 R2 Server Manager Immediate IT Consultants Windows Server 2012R2 Server Manager
  • Online Technical Support Information Transfer IT Training Remote Support

  • Professional ransomware removal and restore
    Ryuk ransomware protection Engineers

    Progent's proven ransomware recovery consultants can assist your business to restore a network victimized by a ransomware virus like Ryuk, WannaCry, Hermes, or Locky.

  • Open Now Compliance Auditor Firewall Reno, NV 24/7 Security Evaluation Reno Nevada

  • Support Desk Services Network Consultant
    Call Center Services Computer Consulting

    Progent's Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  • Open Now Microsoft Dynamics NAV MRP Development Firms Technical Support Services Microsoft Dynamics Business Central
  • Reno Ryuk Ransomware Infection System-Rebuild Case Study Reno Sparks
  • ProSight Server and Desktop Management Setup and Support Support and Help ProSight Server and Desktop RMM
  • Problem Escalation Through Teamwork IT Solution Providers Company-wide Standards for Best Practices Troubleshooting

  • CCIE Certified VPN Professional
    Remote Access On-site Technical Support

    Cisco's security and remote access products for small businesses provide a comprehensive line of easy-to-administer security solutions to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that fit most closely with your business objectives.

  • Professional Windows Server 2012 R2 Server Manager Windows Server 2012R2 Server Manager Network Engineer
  • Professionals NetApp MetroCluster Disaster Recovery Consultant NetApp MetroCluster

  • Top ransomware removal and restore Consulting Services
    Largest Engineers ransomware cleanup and restore

    Progent's proven ransomware recovery consultants can assist you to reconstruct a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

  • Ransomware Hot Line Reno, Washoe County, America MongoLock Ransomware Hot Line Reno Nevada
  • Red Hat Linux Network Consulting Debian Linux IT Services
  • Red Hat Linux, Sun Solaris, UNIX Onsite Technical Support Reno, Washoe County Consulting Ubuntu Linux, Sun Solaris, UNIX Reno, NV, United States
  • Redundant Connectivity Technology Consulting Services Remote Microsoft Certified High Availability Interoffice Connectivity Professionals
  • Remote Employees Cloud Integration Technical Support At Home Employees Cloud Integration Remote Consulting
  • Remote Workforce Consultants - Reno - Management Tools Consulting Reno Nevada Work from Home Employees Consulting Services near Reno - Endpoint Management Systems Consulting Services
  • Reno At Home Workers Cloud Technology Consulting Washoe County Nevada Reno, Washoe County Offsite Workforce Consulting nearby Reno - Cloud Integration Systems Expertise
  • Reno Egregor Crypto-Ransomware Forensics Analysis Reno Sparks, America Reno Maze Crypto-Ransomware Forensics Reno, Washoe County
  • Reno Hermes Ransomware Operational Recovery Reno, Washoe County Reno Crypto-Ransomware Data-Recovery Experts Reno Sparks
  • Reno Microsoft SharePoint Server 2010 Specialist Reno, NV, United States SharePoint Server 2013 Outsourcing
  • Reno Nevada Remote Help Desk Small Business Server Support Microsoft and Apple Support Group
  • Reno NotPetya Crypto-Ransomware System-Rebuild Reno, Washoe County Reno Ryuk Ransomware Recovery Reno
  • Reno Ransomware Maze Readiness Evaluation Reno Crypto-Ransomware WannaCry Readiness Report Reno Nevada

  • WatchGuard Fireware Security Audit Services
    24x7 WatchGuard Firebox T55 Firewall Intrusion Detection

    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

  • Reno Ransomware Protection Reno Sparks Reno Ransomware Counter-Measures Washoe County Nevada
  • Reno Remote Workforce Help Desk Call Center Solutions Expertise Reno, Washoe County Remote Telecommuters Reno Consulting Experts - Help Desk Call Center Augmentation Consulting Services Reno, Washoe County
  • Reno Remote Workforce IP Voice Technology Consulting Services Reno, Washoe County 24 Hour Work from Home Employees Guidance near me in Reno - VoIP Technology Consulting and Support Services Reno, NV, United States

  • CIO Online Support Services
    Chief Information Officer Support

    Progent offers the temporary assistance of a veteran Chief Information Officer to provide a broad perspective to assist you pick and maintain network solutions to match your current situation and that can be a firm basis for your growth. Progent's temporary CIO services provide financial advantages to companies who want to optimize the impact of their IT expenditures but who are without the budget or unwilling to take on another executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in a unique situation to provide objective recommendations along with advanced technical help for developing IT systems that match the particular requirements of your business.

  • Reno Work from Home Employees Collaboration Systems Expertise Reno Remote Workers Reno Assistance - Collaboration Technology Consulting Services Reno Nevada
  • Reno, Nevada Manage Reno Computer Consultancy Firm
  • Reno-Washoe Consulting Service Reno, Nevada Support services
  • SQL Server Analysis Services Computer Consulting SQL Server 2016 Enterprise Computer Consultants
  • SUS Specialists Microsoft SUS Consulting
  • Service Desk Support Consulting Call Desk Services Engineer
  • Services Microsoft SBS 2008 Microsoft SBS 2008 Professional
  • Services Patch management services Specialist Communications device patch management

  • 24x7 Online Consulting Dynamics GP Power BI
    Professional Microsoft GP/Great Plains

    Microsoft Dynamics GP 2010 accounting is a full-featured business management and analytics platform that integrates data and operations throughout your business, interfaces easily with other applications, and brings together employees, customers and vendors unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, protected computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full potential of Dynamics GP/Great Plains 2010.

  • Short-Term Network Support Staffing Help Consulting Services Washoe County Nevada Temporary IT Staffing for IT Service Organizations
  • Small Business 100 Access Point Outsourcing Small Business Access Points Configuration
  • Small Business Access Points Computer Consulting Small Business Access Points Remote Consulting
  • Small Office Network Design Consultant CISSP Certified Security Technical Support Outsource Small Business
  • Sodinokibi ransomware hot line Consulting Services Consultants Phobos ransomware hot line
  • Solaris Remote Specialist Solaris Remote Specialists

  • Computer Consultant At Home Employees Cloud Integration
    Remote Employees Cloud Integration Online Technical Support

    Progent can assist small and mid-size businesses to set up their at-home employees with reliable integration with cloud services.

  • Specialist Hybrid cloud Consultant Services Google Cloud hybrid solutions
  • Specialists Cisco 520 Secure Router Technology Professional Cisco SBCS
  • Specialists NotPetya ransomware recovery Ryuk ransomware protection Specialists
  • Reno, NV, United States Reno DopplePaymer Ransomware Rollback
  • Support Microsoft CRM MSCRM Online Help

  • Microsoft 365 Management Help and Support
    Microsoft 365 SharePoint Online Integration On-site Support

    Progent can help your business to evaluate the many subscription plans available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently combine local and cloud-based products and services.

  • Support and Integration Remote Workers Offsite Workforce Remote Technical Support

  • MS SQL Server 2008 Support and Setup
    IT Consultant MS SQL Server 2008

    Progent's Microsoft-Premier SQL Server engineers offer a range of services to help small and midsize businesses to plan, deploy, manage, and repair MS SQL 2008 solutions in order to get the maximum competitive advantage from this state-of-the-art information management technology. In addition, Progent offers expertise for system architecture, company-wide security, and application programming to increase the strategic benefit of your IT investment.

  • Support and Setup Microsoft Dynamics 365 Finance and Operations QuickBooks Pro Application Support
  • Support and Setup Microsoft SMS Outsourcing Microsoft SMS Server
  • System Center MOM Consultants Monitoring and Reporting IT Consultants
  • Telecommuter Specialist Immediate Teleworker Consultant Services
  • Telecommuters Consultants - Reno - Connectivity Consulting Experts Reno, NV Offsite Workforce Reno Assistance - Connectivity Solutions Consulting and Support Services Reno, NV

  • Cisco Firewall Computer Consultant
    Cisco VoIP Service Provider

    Progent's Cisco-certified CCIE network infrastructure consultants can help you to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.

  • Telecommuting Remote Support Services Top Rated Work at Home Outsourcing
  • Teleworkers Consulting and Support Services nearby Reno - Cybersecurity Systems Guidance Reno, Washoe County, USA 24-7 At Home Workforce Reno Consulting and Support Services - Security Systems Consulting and Support Services
  • Top Outsourcing Windows Server 2012R2 Live Migration Windows 2012 R2 Configuration

  • NodeZero Certified Penetration Testing Auditing
    NoderZero Threat Assessment Security Auditor

    Progent's certified security experts can run NodeZero-based PEN tests to make sure your security defense tools and policies are correctly set up and effective.

  • Reno NotPetya Ransomware Removal Reno, Washoe County
  • Top Quality Work at Home Integration Support Outsourcing Services Ransomware Hotline Server Install
  • Top Ranked 64-bit Upgrade Outsourcing Microsoft Certified Partner 64-bit Server Help and Support

  • Security Consulting Symantec Security
    Symantec Raptor Cybersecurity Tech Services

    Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN products such as the Raptor and VelociRaptor family or show you how to migrate to newer firewall/VPN solutions. Progent can also help you create and execute a comprehensive security plan that can incorporate firewall/VPN appliances and utilities, managed security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network support, maintenance, training, and security consulting.

  • Top Rated Crypto-Ransomware Removal Services Reno Nevada Reno CryptoLocker Cleanup Reno
  • Top Rated Wireless LAN Help and Support Proxim Technology Consulting Services
  • Ubiquiti UniFi Controller software Engineers Ubiquiti UniFi Controller software Consultants
  • Urgent Specialist Exchange 2013 Backup and Restore Exchange 2013 Backup and Restore Computer Consultants
  • VMware Workspace ONE Endpoint Management Server Help Intune Mobile Device Management Small Office Network Consultant
  • Veritas Secure Security Team Network Security
  • Washoe County Nevada MS Dynamics GP-Great Plains Reno Partner - Business Intelligence Expert Microsoft Dynamics GP (Great Plains) Gold Partner nearby Reno - Database Outsourcing Reno
  • Windows Applications on macOS Integration Services Windows PC Simulation on Apple macOS Consultants
  • Windows Server 2008 DirectAccess Remote Support Windows Server 2008 Active Directory Consulting
  • Windows Server 2019 IT Outsourcing Group Reno Computer Consulting Group Windows Server 2012
  • iPhone and Office 365 integration Specialists 24x7 iPhone integration Configuration
  • scom 2016 SharePoint integration Consulting 24 Hour scom 2016 NetApp SAN storage integration Online Technical Support

  • © 2002-2024 Progent Corporation. All rights reserved.