Ransomware : Your Crippling Information Technology Nightmare
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyberplague that poses an existential threat for organizations unprepared for an attack. Different versions of ransomware such as CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been running rampant for many years and still inflict harm. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with additional unnamed newcomers, not only do encryption of online files but also infect all available system backup. Files replicated to cloud environments can also be rendered useless. In a vulnerable environment, it can render any recovery useless and effectively sets the datacenter back to zero.

Retrieving applications and data following a crypto-ransomware intrusion becomes a sprint against the clock as the victim struggles to contain the damage and remove the ransomware and to resume mission-critical operations. Because crypto-ransomware requires time to replicate, assaults are frequently sprung during weekends and nights, when successful penetrations are likely to take more time to discover. This multiplies the difficulty of promptly mobilizing and coordinating a qualified mitigation team.

Progent makes available a variety of solutions for protecting London organizations from crypto-ransomware penetrations. These include team member education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat protection to discover and extinguish day-zero modern malware attacks. Progent in addition provides the services of expert ransomware recovery engineers with the skills and perseverance to rebuild a breached network as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
Following a crypto-ransomware event, sending the ransom in cryptocurrency does not guarantee that distant criminals will respond with the keys to decipher all your information. Kaspersky determined that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The alternative is to re-install the essential components of your Information Technology environment. Without the availability of complete data backups, this calls for a wide range of skill sets, professional team management, and the willingness to work non-stop until the job is completed.

For two decades, Progent has made available certified expert Information Technology services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded top industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of expertise gives Progent the capability to rapidly ascertain critical systems and consolidate the surviving parts of your network environment after a ransomware event and assemble them into a functioning system.

Progent's recovery team deploys top notch project management systems to coordinate the sophisticated recovery process. Progent understands the urgency of acting rapidly and in concert with a client's management and IT resources to assign priority to tasks and to put essential applications back on line as soon as possible.

Case Study: A Successful Ransomware Intrusion Restoration
A customer engaged Progent after their network system was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by North Korean government sponsored criminal gangs, suspected of using approaches exposed from the U.S. NSA organization. Ryuk seeks specific businesses with little tolerance for operational disruption and is among the most profitable examples of crypto-ransomware. Major victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk penetration had frozen all company operations and manufacturing processes. Most of the client's information backups had been on-line at the start of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of $200K) and wishfully thinking for the best, but ultimately brought in Progent.

"I can't tell you enough about the support Progent gave us during the most fearful period of (our) company's existence. We most likely would have paid the cybercriminals if not for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and essential applications back online in less than five days was something I thought impossible. Each expert I interacted with or communicated with at Progent was absolutely committed on getting us back on-line and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly identify and prioritize the most important elements that had to be addressed in order to continue departmental operations:

  • Active Directory (AD)
  • E-Mail
  • Accounting and Manufacturing Software
To begin, Progent adhered to Anti-virus incident response industry best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the work of bringing back online Windows Active Directory, the foundation of enterprise networks built on Microsoft technology. Exchange messaging will not function without Windows AD, and the customer's accounting and MRP applications used Microsoft SQL, which needs Windows AD for access to the data.

In less than 2 days, Progent was able to recover Active Directory services to its pre-attack state. Progent then completed rebuilding and storage recovery on needed servers. All Exchange Server ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on various PCs to recover email messages. A not too old offline backup of the businesses accounting/MRP software made it possible to return these vital programs back on-line. Although major work needed to be completed to recover totally from the Ryuk attack, core systems were returned to operations rapidly:

"For the most part, the production operation did not miss a beat and we did not miss any customer sales."

Over the next few weeks key milestones in the restoration process were made through close collaboration between Progent consultants and the customer:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • Nearly all of the user PCs were functioning as before the incident.

"So much of what was accomplished those first few days is mostly a haze for me, but my management will not soon forget the countless hours each and every one of the team put in to help get our business back. I've utilized Progent for the past ten years, maybe more, and each time Progent has shined and delivered. This event was the most impressive ever."

A potential enterprise-killing catastrophe was evaded through the efforts of dedicated professionals, a wide array of IT skills, and tight collaboration. Although in post mortem the crypto-ransomware virus attack described here should have been identified and prevented with current security solutions and best practices, user and IT administrator education, and well thought out security procedures for data backup and applying software patches, the fact remains that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incursion, remember that Progent's team of professionals has proven experience in ransomware virus defense, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), thanks very much for making it so I could get some sleep after we got over the initial fire. Everyone did an impressive job, and if anyone that helped is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in London
For ransomware system restoration expertise in the London metro area, call Progent at 800-462-8800 or visit Contact Progent.

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