Crypto-Ransomware : Your Crippling IT Catastrophe
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that presents an extinction-level threat for organizations poorly prepared for an attack. Versions of ransomware such as CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been running rampant for a long time and still cause damage. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as daily unnamed viruses, not only do encryption of online data files but also infiltrate all configured system backups. Data synched to off-site disaster recovery sites can also be encrypted. In a poorly architected system, this can make automated recovery hopeless and basically knocks the network back to zero.

Recovering programs and data after a ransomware event becomes a sprint against the clock as the victim tries its best to contain the damage and remove the ransomware and to resume enterprise-critical activity. Since ransomware requires time to spread, penetrations are frequently launched on weekends, when penetrations in many cases take longer to recognize. This compounds the difficulty of rapidly assembling and orchestrating a knowledgeable response team.

Progent has a range of help services for securing Long Beach organizations from ransomware penetrations. Among these are staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat defense to detect and disable zero-day malware attacks. Progent in addition provides the assistance of seasoned ransomware recovery professionals with the talent and commitment to reconstruct a compromised network as quickly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a ransomware penetration, paying the ransom in cryptocurrency does not ensure that merciless criminals will respond with the codes to unencrypt any of your information. Kaspersky estimated that 17% of ransomware victims never restored their information even after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to piece back together the mission-critical elements of your IT environment. Absent access to essential data backups, this requires a broad range of skills, well-coordinated project management, and the willingness to work 24x7 until the job is complete.

For decades, Progent has provided certified expert IT services for companies throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise with accounting and ERP application software. This breadth of expertise affords Progent the skills to efficiently identify critical systems and consolidate the surviving parts of your computer network environment after a ransomware event and rebuild them into a functioning system.

Progent's recovery team deploys top notch project management tools to coordinate the sophisticated restoration process. Progent knows the importance of working swiftly and in concert with a customer's management and Information Technology team members to prioritize tasks and to get critical services back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Incident Response
A client sought out Progent after their company was penetrated by Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state criminal gangs, suspected of using strategies exposed from the U.S. NSA organization. Ryuk seeks specific organizations with little ability to sustain disruption and is one of the most profitable iterations of crypto-ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area with about 500 workers. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. Most of the client's data protection had been on-line at the start of the attack and were damaged. The client was pursuing financing for paying the ransom demand (in excess of $200K) and praying for good luck, but in the end engaged Progent.

"I can't speak enough about the care Progent gave us throughout the most stressful time of (our) company's survival. We would have paid the cyber criminals except for the confidence the Progent group afforded us. That you could get our messaging and critical servers back on-line faster than a week was earth shattering. Every single person I talked with or communicated with at Progent was amazingly focused on getting us working again and was working 24/7 on our behalf."

Progent worked with the customer to rapidly assess and assign priority to the most important applications that needed to be recovered to make it possible to continue business functions:

  • Active Directory (AD)
  • Email
  • MRP System
To begin, Progent adhered to AV/Malware Processes penetration mitigation industry best practices by isolating and clearing up compromised systems. Progent then began the work of restoring Windows Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange Server messaging will not operate without AD, and the customer's MRP system utilized Microsoft SQL, which requires Active Directory services for security authorization to the databases.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then assisted with setup and storage recovery on key servers. All Microsoft Exchange Server data and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to find intact OST files (Outlook Off-Line Data Files) on user desktop computers in order to recover mail information. A recent off-line backup of the businesses financials/ERP systems made it possible to restore these essential programs back servicing users. Although major work remained to recover completely from the Ryuk attack, the most important systems were recovered rapidly:

"For the most part, the manufacturing operation showed little impact and we delivered all customer deliverables."

During the following couple of weeks key milestones in the recovery project were completed through tight cooperation between Progent consultants and the customer:

  • Self-hosted web sites were returned to operation with no loss of data.
  • The MailStore Server exceeding four million historical emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory capabilities were completely functional.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the desktops and laptops were back into operation.

"A huge amount of what went on those first few days is mostly a haze for me, but my team will not forget the dedication all of your team put in to help get our company back. I have been working together with Progent for the past ten years, possibly more, and every time Progent has shined and delivered as promised. This event was a life saver."

A probable enterprise-killing catastrophe was avoided with top-tier experts, a broad range of IT skills, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus incident detailed here should have been shut down with current cyber security technology and NIST Cybersecurity Framework best practices, team training, and well thought out incident response procedures for data backup and applying software patches, the fact remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware penetration, remember that Progent's roster of experts has a proven track record in crypto-ransomware virus blocking, removal, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for letting me get rested after we made it past the first week. Everyone did an amazing effort, and if any of your team is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Long Beach
For ransomware recovery consulting services in the Long Beach metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    By using virtual server technology, companies can operate multiple virtual machines on a single actual server. Virtual server technology enables companies to enjoy all the benefits of server isolation, while avoiding the costs that goes with buying additional server hardware. Virtualization is the enabling technology for building private clouds, which provide major benefits such as lowering the costs of capital equipment, facilities, and administration while improving information protection, network availability, and disaster recovery. Other useful server management options are server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management experts can help you with all areas of server virtualization and management to enable your business to cut costs and conserve time.

  • Ransomware Hotline Integration Consulting IT Outsourcing Outsourcing Services
  • Ransomware Repair Support Services Long Beach, CA Long Beach Hermes Crypto-Ransomware Remediation Long Beach, CA
  • Remote Consulting SCOM Resource Pools Microsoft System Center OpsMgr 2012 R2 Support and Help
  • Remote Network Monitoring Consultant Services Professional ProSight Managed IT Services
  • Remote Support Hornetsecurity Altaro 365 Total Teams Chat Backup Altaro Microsoft 365 Total Mailbox Backup Computer Consultants
  • Remote Technical Support Exchange 2007 Edge Server Exchange Server 2007 Technology Consulting

  • Microsoft 365 Mac Integration IT Consultant
    Office 365 Word Integration Support and Help

    Progent can help you to understand the wealth of subscription plans offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and maintain hybrid networks that seamlessly integrate on-premises and cloud-based products and services.

  • Remote Workers Long Beach Expertise - Voice/Video Conferencing Technology Consulting Long Beach California Long Beach Teleworkers Video Conferencing Systems Consultants Long Beach California

  • Windows PC Simulation on Apple macOS Online Consulting
    Windows Desktop Simulation on Apple Mac Integration Support

    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there are two basic solutions for using Windows-dependent applications on macOS or OS X: remote access to an actual Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a networked Microsoft Windows-powered computer to run Windows software and share system resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so that you are able to use Microsoft Windows software locally. Progent's macOS and Mac OS X technology consultants can help your business to maintain these products for running Microsoft Windows programs on your Apple Macs and can in addition assist your business to assess and configure third-party solutions for Windows PC emulation.

  • Ryuk ransomware protection and recovery Consult Ryuk ransomware protection and recovery Specialist

  • 24-7 Offsite Workers Helpdesk Online Consulting
    Work at Home Helpdesk Services Online Support Services

    Progent offers small and mid-size organizations supplemental or comprehensive Help Desk support for offsite employees.

  • Long Beach NotPetya Ransomware Business-Recovery Long Beach
  • SCCM 2012 Asset Management Professional Configuration Manager 2012 Configuration

  • Configuration Microsoft Exchange Server 2016 Migration
    Microsoft Exchange 2016 Upgrade Planning Consultants

    Progent can help you in all phases of your migration to Exchange Server 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

  • SCOPIA Video Conferencing Professional Information Technology Consulting Telepresence
  • SQL Server 2016 Always Encrypted Online Support 24 Hour SQL Server 2016 and Windows Server 2012 R2 Engineer
  • SQL Server 2016 Disaster Recovery Online Consulting Online Troubleshooting SQL Server 2016 and Power BI
  • School Wireless Case Studies Case Study School Wireless
  • Security Consulting Long Beach Southern California Firewall Cybersecurity Team
  • SentinelOne Phishing Protection Consult SentinelOne Phishing Protection Technology Professional
  • Shared Computer Support Help Desk Costs Online Consulting Shared Computer Support Help Desk Costs Technology Consulting Services

  • Microsoft Exchange Remote Support
    Exchange Server 2003 Upgrade On-site Support

    Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.

  • Skype for Business and Exchange UM Server Professionals Immediate Skype for Business and Quality Dashboard Consulting Services
  • Small Business Contractor Small Business Network Integration
  • Small Business WAP100 AP Integration Services Small Business WAP150 Onsite Technical Support

  • Windows Server 2022 Secured-core server On-site Technical Support
    Windows 2022 Network Consulting

    Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that integrates cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.

  • Small Office Networking Help Small Business Computer Support Consultant

  • Online Help Colbolt Linux
    Consultants Ubuntu Linux

    Progent's Linux support services provide small businesses and software developers support for managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent can give your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop source to help you create and manage a protected and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Windows with major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

  • Solaris Engineer Sun Solaris Consultant
  • Long Beach Phobos Crypto-Ransomware Rollback Long Beach California
  • SonicWall TZ400 Firewall Consulting SonicWall NSA 3650 Firewall Compliance Audit
  • Special Offer for Small Businesses Professionals Special Offer for Small Businesses Services
  • Specialist ProSight ECHO Managed Cloud Backup Services Professional Offsite Managed Backup and Recovery Services
  • Specialists MS Windows SBS 2008 MS Windows SBS 2008 Consult
  • Specialists ProSight password management Engineers ProSight network infrastructure documentation management
  • Specialists for Network Service Providers in Long Beach - Transparent Temporary Staff Expansion Long Beach, Los Angeles County Consulting for Long Beach Network Support Firms
  • Support Outsourcing Windows 10 Installation Windows 10 Migration Technology Consulting
  • Support Services Small Business WAP121 Small Business Wireless Access Point Remote Technical Support
  • Support and Setup Windows Essential Business Server MS Windows SBS 2008 Consulting
  • Symantec Security Team Cybersecurity Tech Services Trend Micro
  • System Center Operations Manager Support and Setup System Center MOM Consulting

  • Catalyst Switch IOS-XR Computer Engineer
    Catalyst Switch IPv6 Integration Services

    Progent's Cisco-certified CCIE experts can help your business to configure, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate efficiently from legacy switches to current models.

  • Telecommuters Long Beach Assistance - Backup/Recovery Systems Consulting Services Los Angeles County, U.S.A. Top Ranked Work at Home Employees Long Beach Assistance - Backup/Recovery Solutions Consulting and Support Services Long Beach, Los Angeles County, United States
  • Telecommuters Long Beach Consulting Services - Collaboration Solutions Expertise Long Beach, CA Remote Workforce Expertise near Long Beach - Collaboration Solutions Consulting and Support Services
  • Teleworker Collaboration Integration Services Remote Workers Collaboration Integration
  • Top Duo MFA and Single Sign-on (SSO) Technical Support 24/7 Duo Zero Trust Security Setup and Support
  • Top Network Consultant Telecommuter Jobs Martinez CA Microsoft MCA Support Subcontractor Danville, CA

  • IP address management Consultant Services
    ProSight client credential management Consultancy

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it.

  • Top Ranked Online Troubleshooting Microsoft SBS 2011 MCSE Expert Certified SBS Remote Technical Support
  • Top Rated Altaro VM Backup Cloud Management Consulting Services Online Help Hornetsecurity Altaro VM Backup and vCenter
  • Top WatchGuard Firebox Network Security Test WatchGuard Firebox T-Series Firewall Network Security Test
  • UNIX Online Network Specialists Linux Remote Engineers

  • Configuration VMM Management Server
    Microsoft Experts SCVMM 2012 and Hyper-V Consultant Services

    Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to migrate from an earlier release of System Center Virtual Machine Manager or from another management system, and Progent can assist you to optimize and repair your current SCVMM ecosystem so you realize maximum return on investment.

  • Ubuntu Linux, Sun Solaris, UNIX Online Technical Support Long Beach, CA After Hours Gentoo Linux, Solaris, UNIX Support and Setup Long Beach, Los Angeles County
  • Urgent Contract Development Dynamics Developer Firms IIS
  • Urgent Locky ransomware recovery Services NotPetya ransomware recovery Specialists
  • Virtual Office Microsoft Consultants Career Opportunities High Availability Virtual Office Contractor Job
  • Virtualization Services Top Ranked Services Virtual Server
  • Visual Basic Developer Cisco Experts Contract Programmer SharePoint
  • Windows 10 Security Consulting Windows 10 Cortana Consultant Services
  • Windows 7 Technical Support Services Network Engineer Microsoft Windows 7 Upgrade

  • On-site IT Support Ransomware Hotline
    Networking Companies WiFi Site Surveys

    Progent's IT outsourcing services provide budget-friendly computer consulting for small organizations. Whether it involves planning system architecture, creating an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or developing an on-line business solution, outsourcing your network engineering services can contain expenses and minimize risks, permitting network support expenses to increase in a more linear and manageable manner than is feasible by building up a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust system architecture for your vital business software powered by Microsoft Windows.

  • Windows 8.1 Training IT Consultants Windows 8.1 Client Hyper-V Small Business Networking
  • Windows Hyper-V 2016 PowerShell Support Outsourcing Windows Server Hyper-V 2016 Management Technology Consulting Services
  • Long Beach Avaddon Ransomware Removal Long Beach, CA
  • Windows Server 2012R2 Server Manager Online Consulting Windows Server 2012R2 Server Manager Consultants
  • Windows Server 2016 Consultancy Services Long Beach Southern California Long Beach, Los Angeles County Windows Server 2016 Information Technology Consulting Companies

  • MySQL RDBMS Integration Firm
    MySQL and Windows Consultants

    Progent can provide affordable online access to an Oracle MySQL RDBMS DBA or software programmer and can assist businesses of any size to integrate and manage MySQL within a reliable IT environment that provides advanced performance, expandability, and security. Progent also has experience helping companies port databases from Oracle to MySQL.

  • Windows Server 2016 Hybrid Solutions Professional Windows Server 2016 Workgroup clusters Online Consulting
  • Windows Server 2019 Encrypted Networks Professionals Windows Server 2019 and SCOM Online Troubleshooting
  • Windows Server 2019 PowerShell Consultants Expert Microsoft Certified Windows Server 2019 Business Continuity On-site Technical Support
  • Windows Server Essentials Launchpad Consulting Services Top Windows Server Essentials Client Computer Backup Professional
  • Windows Server Essentials Server Backup Professionals Microsoft Experts Consultant Services Windows Server Essentials
  • Word Markup Specialists Office Word compatibility Services
  • Los Angeles County Long Beach Snatch Crypto-Ransomware Mitigation
  • ransomware data restore Consultant Services Ryuk ransomware hot line Services
  • ransomware removal and data recovery Engineers Nephilim ransomware hot line Consultant
  • ransomware removal and restore Specialists ransomware removal and file restore Engineer
  • wireless IP phone integration Technical Support wireless VoIP phones and Meraki APs Remote Support

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