In addition to offering fast access to guidance from high-level network professionals and subject matter experts to assist San Diego, California organizations with discrete technical issues or strategic projects, Progent can provide short-term staff augmentation to deal with more generalized services such as desktop help, network administration, and Help Desk services. On-demand staffing makes it possible for organizations to respond to planned or surprise increases in the need for network personnel, which may be caused by situations like company mergers, site relocation, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover gaps left by the absence of in-house IT personnel due to vacations, illness, resignation, etc.
Benefits of Progent's Temporary Staffing Program
Progent's short-term staffing services give organizations the ability to respond to increases in requirements for network services without being saddled with the expense and delays that come with identifying and hiring reliable IT help and without the burden of increasing your in-house staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Center Service
- Fast access to seasoned network professionals
- Simple engagement, cessation, and resumption of services
- Transparent extension of your in-house IT staff
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion option that enables IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's nationwide pool of technical support experts. Working as a seamless supplement of your in-house Call Center, Progent's shared Call Center program is a collaborative service alternative powered by the industry's leading shared professional services platform for managing, service requests, ticketing, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT expertise for businesses across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for San Diego, California Businesses
Progent's veteran roster of certified consultants can provide San Diego, California businesses a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for San Diego, California Companies
To find out more details about Progent's temporary supplemental staffing services for San Diego, California companies, call 800-993-9400 or visit Contact Progent.