In addition to offering rapid contact with high-level IT consultants and subject matter experts (SMEs) to assist San Diego, California businesses with discrete IT problems or longer-term initiatives, Progent offers temporary staff augmentation to deliver more generalized assistance like PC help, IT administration, and Help Desk call center response. On-demand staffing can help businesses to respond to planned or surprise peaks in the need for network services, which may result from scenarios like mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also fill gaps caused by the absence of full-time IT personnel due to vacations, illness, termination, etc.

Advantages of Progent's Temporary Staffing Program
Progent's short-term staff augmentation services give businesses the ability to react to increases in demand for IT personnel without being saddled with the expense and hassle that come with reviewing and hiring reliable technical help and without the risk of adding to your permanent staff size.

Important aspects of Progent's short-term staffing services include:

  • Rapid access to proven IT pros
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your in-house IT team
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Strong relationship with a top-level, full-spectrum resource for network support
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation option that enables IT organizations to divide the work of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide team of technical support specialists. Acting as a seamless supplement of your in-house Call Center, Progent's shared Call Center service is a collaborative service alternative based on by the industry's leading group PSA tool for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for businesses throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for San Diego, California Companies
Progent's veteran team of certified consultants can provide San Diego, California companies a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term IT Staffing for San Diego, California Companies
To find out more about Progent's temporary staffing services for San Diego, California companies, call 800-993-9400 or visit Contact Progent.