Besides providing rapid access to guidance from high-level IT consultants and subject matter experts (SMEs) to assist Cleveland, Ohio businesses to resolve discrete technical issues or longer-term projects, Progent can provide short-term staffing to deal with more broadly defined services such as PC help, IT administration, and Help Desk call center services. Temporary staffing can help businesses to deal with planned or unexpected surges in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also fill voids left by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, etc.

Benefits of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to react to surges in demand for IT services without dealing with the costs and delays that come with vetting and recruiting reliable IT personnel and without the burden of increasing your permanent head count.

Key features of Progent's temporary supplemental staffing services include:

  • Rapid availability of reliable network professionals
  • Simple engagement, termination, and resumption of services
  • Seamless extension of your in-house IT staff
  • Comprehensive documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
  • Close relationship with a top-level, full-spectrum resource for network support
Progent's Shared Help Desk Program
Progent's shared Help Desk Call Center program is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's extensive team of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk service is a joint support solution based on by the leading group PSA tool for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network services for businesses throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's seasoned team of certified engineers offers Cleveland, Ohio businesses a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staff Augmentation for Cleveland, Ohio Businesses
To find out more about Progent's temporary staffing services for Cleveland, Ohio organizations, call 800-993-9400 or visit Contact Progent.