In addition to providing fast access to high-level network consultants and subject matter experts (SBEs) to assist Cleveland, Ohio businesses with discrete IT problems or strategic projects, Progent offers temporary supplemental staffing to deal with more broadly defined services such as PC help, network management, and Call Center services. On-demand staffing makes it possible for organizations to deal with anticipated or surprise surges in the need for network personnel, which may result from scenarios like company mergers, data center relocation, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new regulations. Temporary supplemental staffing can also fill gaps resulting from the absence of in-house staff members due to vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to respond to increases in demand for network personnel without being saddled with the costs and hassle associated with vetting and recruiting professional technical personnel and without the risk of adding to your permanent staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong relationship with a world-class, full-spectrum resource for IT support
Progent's shared Call Center program is a specialized flexible staff augmentation option that enables IT organizations to divide the work of Call Center support transparently between their in-house network personnel and Progent's nationwide team of technical support experts. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a joint support solution based on by the leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network services for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Cleveland, Ohio Companies
Progent's nationwide team of certified consultants offers Cleveland, Ohio businesses a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Cleveland, Ohio Organizations
To learn more details about Progent's temporary supplemental staffing services for Cleveland, Ohio businesses, call 800-993-9400 or visit Contact Progent.