In addition to offering fast access to high-level IT consultants and subject matter experts to help Walnut Creek, California companies to resolve specific technical issues or strategic projects, Progent offers short-term staff augmentation to deal with more broadly defined services such as desktop support, IT administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to anticipated or unplanned peaks in the need for network services, which may result from situations such as company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term staffing can also fill gaps caused by the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the ability to react to surges in demand for IT services without being saddled with the expense and hassle that come with reviewing and recruiting reliable technical help and without the burden of increasing your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Center Service
- Rapid access to seasoned network pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support staff
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their internal network personnel and Progent's extensive team of technical support specialists. Acting as a transparent extension of your full-time Help Desk, Progent's shared Call Center service is a collaborative support alternative based on by the industry's leading group professional services platform for managing, service requests, ticketing, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for businesses of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Walnut Creek, California Companies
Progent's veteran roster of certified engineers can deliver Walnut Creek, California companies a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Walnut Creek, California Organizations
To learn more details about Progent's temporary staff augmentation services for Walnut Creek, California organizations, call 800-993-9400 or visit Contact Progent.