Besides providing rapid access to high-level IT consultants and subject matter experts (SBEs) to assist Walnut Creek, California companies to resolve specific technical problems or longer-term initiatives, Progent offers temporary staffing to deliver more generalized services like PC support, network management, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with expected or unexpected peaks in the need for network personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term IT staff augmentation can also fill gaps caused by the absence of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services give organizations the ability to react to surges in requirements for network services without being saddled with the costs and hassle that come with reviewing and hiring professional IT personnel and without the burden of adding to your full-time staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Center Program
- Rapid access to proven network professionals
- Easy initiation, cessation, and re-engagement of services
- Seamless extension of your in-house network support team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close working relationship with a top-level, full-spectrum source for network support
Progent's shared Help Desk service is a specialized flexible staff expansion option that enables IT groups to divide the work of Call Center support transparently between their internal network staff and Progent's nationwide team of IT support experts. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative service solution powered by the industry's leading group professional services tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT services for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Walnut Creek, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide Walnut Creek, California businesses a broad array of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for Walnut Creek, California Companies
To learn more about Progent's short-term supplemental staffing services for Walnut Creek, California organizations, call 800-993-9400 or visit Contact Progent.