Professional Remote Support for Independence, Missouri Computer Networks from World-class Consultants
Small companies have traditionally been ignored by large IT service firms. Many small companies allow themselves to become excessively reliant on freelance consultants or small consulting organizations who lack the bandwidth or comprehensive skill sets to react promptly or efficiently to network emergencies. Still other small businesses resort to giant service firms staffed with technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the variety of environments and lack of standardization that characterizes small business IT networks.

Progent's time-tested approach to providing low-cost and successful network service to small businesses has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Independence, Missouri
Progent provides the support of certified experts for all facets of business network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Independence, Missouri Companies
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing computer support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service records, dependable follow-up, and strict expense monitoring across an array of network service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support experts to deliver small businesses the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who need prompt and dependable support from a professional Contact Center with efficient phone support, online repair capability, and enough technical depth for full escalation. Because small and midsize businesses typically have tight IT budgets and can spare scant executive bandwidth for dealing with network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business information systems are always productive. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop it system consulting, virtualization strategies, plus configuration, programming and training for small business applications such as accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended initiatives such as management analytics software programming and support, relational database software programming and administration support, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange and MS SQL to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small companies. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for customers to transfer to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a unique array of benefits to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast fixes. Another advantage of granular invoicing is that your company will be less tempted to allow incipient problems to fester until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by every staff member to every customer. The discipline of detailing and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Independence, Missouri company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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