Independence, MO Remote Support from World-class Computer Service Professionals
Progent's computer help services can provide your Independence, MO business cost-effective and consistent access to Microsoft and Cisco certified IT engineers. By providing IT support service when you need it, offering specialized expertise for key applications, offering value-added support such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Independence, Missouri business an affordable solution for maximizing the business value of small-scale business information systems. If you maintain an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to create and support a reliable and secure information system and to have quick availability of the skilled help usually restricted to enterprises who are able to maintain a large internal IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to plan and execute a sensible cloud computing strategy.
Primary Technologies Supported by Progent for Business Networks in Independence, Missouri
Progent's team of world-class consultants offers help for all aspects of information systems used by businesses of all sizes. Technologies supported by Progent in and around Independence include:
Support Delivery Alternatives Available for Independence, Missouri Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism promotes fast response, thorough service records, consistent follow-up, and strict cost control across an array of network service delivery options that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and repair network problems without the expense or time loss of in-person service calls. The background of Progent's network consultants allows them to handle most IT issues rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to give small businesses the best of both worlds: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, high availability it system design, virtualization strategies, plus configuration, programming and support for small business applications including financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and major software migrations, extended initiatives such as management information application programming and support, database software development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange and MS SQL to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to transfer to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network data protection and incident reporting.
The breadth and size of Progent's consulting team bring a unique set of advantages to customers trying to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of IT service, executing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with proven methods for repairing actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for fast fixes. Another benefit of granular invoicing is that customers will be less tempted to allow minor issues to fester until they become big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by every staff member to each client. The discipline of detailing and archiving service activity results in more efficient support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Independence, Missouri business needs to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).