Professional Online Help for Independence, Missouri Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by large network service organizations. Many small businesses permit themselves to grow dangerously reliant on freelance engineers or small support organizations who don't have the size or broad knowledge to respond promptly or efficiently to network emergencies. Other small businesses turn to giant support firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small company IT networks.
Progent's time-tested approach to delivering affordable and successful technical service to small businesses has made Progent one of the premier Microsoft-certified IT service organizations in the industry. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to add to the technical skills of your in-house IT service team. This can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to assist your company to plan and execute a sensible cloud strategy.
Primary Technical Areas Supported by Progent for Independence, Missouri Office Networks
As a Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE networking consultants and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Independence, MO companies for a wide array of computer technologies including:
Support Delivery Alternatives Available for Independence, Missouri Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, and IT administration. Progent's model for delivering IT support is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and strict cost monitoring across an array of IT service delivery modes that include remote repairs, onsite help, and top-tier consulting.
- Online Service
Progent's Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: hands-on service professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more about why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.
- Consulting Services
Progent provides small companies affordable access to world-class consultants who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects including site relocations and massive system upgrades, longer term initiatives like upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database software development and administration services, and web development, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as disaster recovery and malware removal.
- Network Infrastructure Support Services for Telecommuters
Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure to support teleworkers. Aspects of infrastructure for which Progent's experts can provide guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure software, router setup, wireless LAN design and deployment, and reliable Internet access. To learn about Progent's network infrastructure consulting services for a remote workforce, go to infrastructure expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition convenient for customers to transfer to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can handle the multi- OS and loosely standardized environments typical of small companies, and retains control of the software in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Independence, Missouri Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network consulting enable small and midsize companies to sidestep the problems related to over dependence on small support firms or independent consultants.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT services, smaller companies sometimes rely excessively on independent engineers. Although individual support engineers carry lower overhead than larger support firms and can afford to bill nominally lower rates, freelancers are sometimes too busy to react quickly to urgent network problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the absence of replacement personnel may require your business to go without help during a crisis. As your company grows, system downtime or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can evaporate fast due to lower output. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a big consulting group to count on for advice forces them to train with the meter running while your business winds up footing the costs for their continuing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
Many smaller service organizations or freelance consultants who concentrate on small company IT support may excel at providing routine fixes but lack the seasoning to work efficiently with complex network configurations that have a variety of operating systems, numerous sites, VoIP systems, remote workforces, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complicated, integration issues require in-depth knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection requires industry-tested leading practices.
- Build a Firm Foundation for Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of improvised fixes commonly get tossed onto of a weak foundation. As a company evolves, reliability and scalability issues can obstruct the productivity of the organization. Such networks need proper assessment, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that can provide the reliable foundation to handle critical business needs and support downstream expansion.
- Partner with Solution Consultants, Not Resellers
Small businesses need direction and insight to navigate through an increasingly complicated maze of technology alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This permits Progent to align technical services with the genuine interests of customers. Mixing network support and product selling can result in a conflict where the recommended solution is built around a predetermined technology instead of being based on the actual needs of a client.
Get in Touch with Progent
In case your Independence, Missouri company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).