Independence, MO Remote Support from Certified Network Troubleshooting Experts
Progent's network help services can provide your Independence, MO business affordable and dependable support from Microsoft and Cisco certified consulting experts. By providing IT support help when you require it, offering advanced knowledge for critical technologies, offering unique support such as 24x7 network monitoring, and charging only for services you use, Progent offers your Independence, Missouri company an economical option for maximizing the productivity of small-scale business information systems. Whether you have a local system, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and maintain a robust and secure information network and to have quick availability of the experienced support ordinarily restricted to businesses who are able to afford a sizeable internal IT group.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to assist your business to plan and implement a sensible cloud computing strategy.
Popular Areas of Expertise Serviced by Progent for Businesses in Independence, Missouri
Progent's national group of certified support professionals offers support for all aspects of information technology found in organizations of all sizes. Practice areas served by Progent in Independence include:
Service Delivery Alternatives Available for Independence, Missouri Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, reliable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from a professional Helpdesk with effective telephone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses usually have limited information technology funds and can spare little management attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that small business computer networks are always up and running. Read more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term projects such as business reporting software development and customization, database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange and MS SQL in order to provide small and midsize companies with greater degrees of reliability, security, and performance than is possible with the type of internal data center that is practical for most small companies. Since Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of availability and scalability but that is in addition easy for customers to migrate to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the licenses in the client's hands so that moving to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced remote consulting support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government mandates for network data security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique set of benefits to companies trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a support engineer with proven methods for resolving actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for fast repairs. An additional advantage of granular pricing is that clients will not be inclined to permit simple problems to fester until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by each staff member to every customer. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who work with freelance consultants or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Independence, Missouri business wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).