Professional Online Troubleshooting for Independence, Missouri Computer Networks from Certified Consultants
Small companies have typically been underserved by large network service firms. Many small companies allow themselves to become excessively reliant on freelance consultants or small support firms who lack the bandwidth or broad knowledge to react promptly or efficiently to network crises. Other small companies resort to giant service providers staffed with technicians able to offer standardized solutions to common problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small company IT networks.
Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the country. Progent has delivered online support to small businesses in every state in the country (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing support to supplement the skills of your in-house network support staff. This can cut costs and minimize technical risks for major IT initiatives like application programming, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified experts to help your company to plan and implement a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for Businesses in Independence, Missouri
Progent's team of industry certified engineers offers support for all facets of network technology used by businesses of any size. Practice areas supported by Progent in and around Independence include:
Service Delivery Options for Independence, Missouri Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast support, thorough service documentation, consistent follow-through, and strict expense control across an array of IT service delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network issues without the expense or delay of in-person support calls. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online network support expertise.
- On-site Support
Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: onsite service technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and support for business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and major software migrations, extended projects like management information application development and support, relational database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange and MS SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for customers to migrate to a different service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network administration while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of network products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help companies meet industry standards and government mandates for network data security and reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to clients wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the forefront of network service, executing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for fixing real-world network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big invoices for fast fixes. Another benefit of granular pricing is that your company are not tempted to allow simple problems to stay unaddressed until they become major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Independence, Missouri company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).