Independence, MO Remote Support from Certified Network Troubleshooting Experts
Progent's network help services can provide your Independence, MO business affordable and dependable support from Microsoft and Cisco certified consulting experts. By providing IT support help when you require it, offering advanced knowledge for critical technologies, offering unique support such as 24x7 network monitoring, and charging only for services you use, Progent offers your Independence, Missouri company an economical option for maximizing the productivity of small-scale business information systems. Whether you have a local system, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and maintain a robust and secure information network and to have quick availability of the experienced support ordinarily restricted to businesses who are able to afford a sizeable internal IT group.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Popular Areas of Expertise Serviced by Progent for Businesses in Independence, Missouri
Progent's national group of certified support professionals offers support for all aspects of information technology found in organizations of all sizes. Practice areas served by Progent in Independence include:

Service Delivery Alternatives for Independence, Missouri Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict expense monitoring for an array of IT support delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small businesses the optimal solution: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses who require prompt and reliable support from an online Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually have tight information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business information systems are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, virtual server solutions, plus integration, customization and training for small business software including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, extended initiatives such as management information application programming and customization, relational database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also simple for clients to transfer to a different support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the multi- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government requirements for network information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of advantages to companies wishing to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big invoices for quick solutions. Another benefit of by-the-minute billing is that you will not be inclined to allow minor problems to fester until they become big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Independence, Missouri business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

  • Microsoft Windows Computer Engineer
  • Microsoft Computer Technical Support Services
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  • Online Help in Independence Missouri
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  • Support Outsourcing
  • Microsoft Exchange Computer Consultants
  • Information Technology Consulting Independence
  • Designers
  • Specialists in Independence Blue Springs Lee's Summit
  • Solaris IT Services in Los Angeles California

An index of content::

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Progent's Jabber consultants offer remote or onsite support to help businesses of any size to design, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for all the products, technologies and services that go into creating an end-to-end Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration ecosystem.

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Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable client relationships. Integrated Sales and Customer Service components enable employees to share information to help promote selling success and deliver steady, effective customer service. Progent can set up the optimal network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service databases.

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Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management, staff, create a corporate-wide security plan, automate network administration, help with application development, and generate and test a DR/BC plan.

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Progent's Microsoft certified consultants can provide remote and onsite support services to help your company to manage, maintain, and troubleshoot computers based on Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, data and identity protection, disaster recovery, remote access, smartphone and tablet management, Wi-Fi configuration, and 24x7 network monitoring.

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Progentís Microsoft-certified consultants can assist you to enhance your application servers or workstations from 32 to 64 bits. Progent can assist your company to understand the risks and advantages of migrating to 64-bit computing, plan an efficient migration process that minimizes operational interruptions, and offer economical, expert remote help to aid you to install 64-bit operating systems and applications on your current computers.

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UNIX, Windows Professionals
Windows, UNIX, Solaris Network Engineer

Progent can help your company to plan and implement a smooth migration from a UNIX-based information environment to a network powered by Microsoft Windows and capable of running Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your data and minimize productivity disruption by developing an effective transition strategy that protects your current assets in UNIX application and technology. UNIX-to-Windows migration support services available from Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration services, information and application migration, and server and storage migration and consolidation.

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Technical Support for Microsoft Dynamics GP ERP
Consultant Services for Great Plains

Dynamics GP can help you expand and manage your company more efficiently by offering deep availability of strategic information and a rapid ROI. Dynamics GP/Great Plains offers major business benefits including its ability to extend the reach of your company, handle your accounting, computerize financial processes, unify procedures throughout your company, improve inventory control, increase order accuracy, grow revenue and shorten turnaround time, and increase cash flow. Progent can show you how to configure and maintain a robust, secure server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to make sure you derive the full advantages of your Microsoft Dynamics GP/Great Plains business management system.

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UNIX Consultants
Solaris Support

If your office network combines Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified environment that allows all your OS platforms to run side by side for easy administration, seamless information exchange, high dependability, superior throughput, and strong security. Progent's Sun Solaris and Windows coexistence support offerings include IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk Call Center services.

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Progent offers the support of certified engineers and seasoned database application programmers, DBAs, project managers, network infrastructure engineers, disaster recovery specialists, and certified security consultants to help you to evaluate the potential advantages of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and define an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.

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Progent has created several network security packages designed to deliver larger corporations an independent and comprehensive network security audit from a team of premier security engineers. All Progent's network security evaluation bundles incorporate a suite of services like automated scans from within and from outside your corporate security perimeter, professional analysis of captured data by certified security consultants, production of a report explaining the findings, plus a live concise executive outbrief and a detailed live outbrief for in-house IT engineers.

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Progentís wireless engineers can help small businesses design, select, pilot, configure and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while providing a level of security that matches or excels wireline interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to select and deploy the wireless link technology that align best your company requirements.

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Progent's Microsoft-certified consultants can provide remote or onsite expertise to help organizations of any size to plan, deploy, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier versions of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing especially challenging issues, or comprehensive project management support. Progent can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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Microsoft, Cisco and Security Certified Experts Database Consulting Services
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Progent's Microsoft-certified relational database consultants offer businesses of any size online support for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include software installation and integration, database design and coding, management services, replication and synchronization solutions, capacity planning, performance tuning, migration, information security, backup and recovery systems, troubleshooting, and webinar training.

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Progent offers Microsoft Windows Cluster Server assistance to help your business utilize fault-tolerant server clusters designed to provide 24x7 operation. Clustered Windows servers for fault-tolerant systems include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you create non-stop server clustering environments based on Microsoft Windows Server Cluster 2003, Progentís Premier Windows professionals make sure that your non-stop server clusters are set up to optimize the business advantage of your IT network.

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Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of cutting-edge high-end programs that can provide your business a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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Progent's Microsoft-certified consultants can help businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to upgrade from a legacy version of SCVMM or from another management platform, and Progent can help you to optimize and repair your current SCVMM environment so you realize maximum return on investment.

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Microsoft Dynamics GP allows you to expand and control your business better by offering easy access to decision-driving data and a fast ROI. Dynamics GP/Great Plains confers important business benefits including its ability to extend the reach of your company, handle your financials, computerize financial processes, unify procedures across your business, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize cash flow. Progent can help you configure and manage a reliable, secure server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to help you reap the full advantages of your Dynamics GP/Great Plains business management system.

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To deliver cost-effective IT services for small businesses, Progent has developed full-service IT outsourcing plans that give small organizations quick access to network expertise without requiring you to hire, train, and maintain a large full-time computer support staff. Progentís IT outsourcing services offer you an economical alternative for building a protected and reliable environment for your important Microsoft Windows office productivity applications including Office XP and Office 2003.

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Windows 2012 Clustering Consulting
MCSE Expert Certified Windows Server 2012 R2 Failover Cluster Remote Support Services

Progent's certified failover clustering experts can assist businesses to assess the advantages of utilizing Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery solution, assist you to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and help you to automate the administration of failover clusters.

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Microsoft Dynamics GP Excel Cubes Professionals
Dynamics GP Modifier Specialist

Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you design reports that allow you to analyze your business more thoroughly, turning raw information into useful insights into your company and customers.

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Lync Server 2010 Professionals Microsoft Lync Server 2010 Specialists
SCDPM 2012 Planning On-site Technical Support
Microsoft Certified Support Outsourcing for SCDPM 2012 Planning

Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to plan, deploy, administer, and repair a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent offers occasional support for fixing particularly challenging issues, or full project management support. Progent can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

Lync Server 2013 IM Specialists Services
Exchange 2010 Voice Mail Consultant Services
Exchange 2010 OWA Support and Help

Progent's Microsoft-certified engineers can deliver low-cost online and on-premises support to carry out your upgrade to Exchange Server 2010, generate comprehensive documentation of your upgraded email system, train your IT staff and users to get them up to speed quickly on Microsoft Exchange 2010, and offer continuing administrative consulting and technical support. Progent can also help you migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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Management Spokane, WA National Network Solutions
Tracking Service Costs Technology Consulting
Remote Support Services for Tracking Service Costs

Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each client. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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Citrix Xen Hypervisor Engineers
Xen Hypervisor Technical Support Services

Progent's Citrix-authorized consultants can assist your company to understand the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can in addition assess your existing XenServer deployment and help you to optimize consolidation, responsiveness, security and compliance, uptime, and disaster recovery.

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Support Outsourcing for Exchange 2007 Edge Server
Microsoft Exchange 2007 Consultancy

Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the configuration of third-party enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Exchange Server 2007.

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SMS Server 2003 Upgrade Technical Support Services
Troubleshooting for SMS 2003 Upgrade

Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the net operational costs of managing and configuring software by making it simpler to copy system images, control mobile computers, and run management utilities. In addition to advising you about techniques to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks that cover processes that Feature Packs are designed to streamline. Progent's migration and update services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to define sensible processes and policies to manage PDAs and smart portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates policies, processes and IT products to keep your IT network protected.

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SQL Server 2012 Consulting Services

Progent can provide the expertise of Microsoft-certified engineers and experienced database application developers, DBAs, project management experts, network infrastructure architects, disaster recovery planning specialists, and data security consultants to help your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

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Microsoft Small Business Server Network Design and Consulting

Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting professionals can show you how to design, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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System Center 2012 Operations Manager Technical Support
SCOM Resource Pools Consultants

Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and fixing System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to help you to fix serious issues uncovered by SCOM 2012.

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Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow simple problems to fester.

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Small Medium Business Technicians
Mid-size Office Networking Company

Progent provides network services for mid-size businesses with 100 to 250 network clients. The mid-size company or work group has typically been an overlooked segment of the market for IT support expertise. The overhead and service delivery models of large outside support organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an IT network whose advanced technology and capability are often comparable to the networks of far bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and proactive network monitoring, significantly lowers the IT maintenance costs of a small-medium business while offering the small organization with enterprise-level support from professional, IT experts knowledgeable in a wide array of midsized business technologies. If your medium size organization or small business is looking for levels of IT support needed by a mid-size organization without paying big-company prices, call Progent.

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Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are mobile within campus, warehouse, health-care or other environments where IT management wants portable phones that offer more control, security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless VoIP phones usually demands that you set up and optimize many components of your Wi-Fi environment such as APs, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's certified experts can provide remote and on-premises support to help your organization create and manage a Cisco wireless IP phone solution by providing integration services that can range from debugging the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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Microsoft and Cisco Certified Consulting Hourly Cost Networking Specialist

Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

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Cisco has developed a full product line of routers including routers built to provide the protection, bandwidth, and availability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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Microsoft Windows 2008 Integration Support
Windows Server 2003 Troubleshooting

The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with practical experience and in-depth familiarity with designing and building seamless, comprehensive business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progentís IT services can assist you with designing, installing, managing, and troubleshooting Windows Server systems that increase the business value of your IT system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.

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Remote Technical Support for Small Office Network
Small Office Outsourcing

If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services free your company from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to enterprise-class technical expertise. By delivering IT support service when you require it, providing specialized knowledge for key technologies, offering value-added services such as automated network monitoring, and billing only for services you use, Progent offers you an affordable solution for maximizing the productivity and profitability of your small office information system. Progent is the smart way for small businesses to create and support a robust and safe IT system and to have fast access to the skilled support typically restricted to businesses who can afford a sizeable internal IT organization.

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UNIX with Windows Integration
Consultant Services for Solaris with Windows

Progent can help your company to plan and implement an efficient migration from a UNIX-powered information system to a network based on MS Windows and suited for running Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can help you preserve your data and reduce business disruption by designing an effective transition strategy that protects your current investments in UNIX application and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of current environment, transition planning and validation, Exchange migration expertise, data and application software transition, and processor and storage system migration and consolidation.

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Microsoft Proxy Server Engineer
ISA Server Configuration

Progentís Microsoft certified consultants offer small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can protect your business system from attack by external and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist your company to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.

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Setup for Buffalo Award Winning Information Technology Outsourcing Company for Buffalo
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Information Technology Consulting for Helpdesk
Setup and Support for Microsoft Help Desk

Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who need fast access to a Help Desk Call Center with expert telephone support and full escalation options but who have to operate within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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Juniper Junos Network and Security Manager Network Security Testing
Juniper Junos CLI IT Services

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Network Monitoring Online Technical Support

Remote continuous monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management technology has advanced so far that companies of all sizes can afford a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as economical services created to help you to detect and fix a an array of network problems before they can hurt productivity.

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Small Business Computer Consultants for Progent Management

Progent's management team consists of industry veterans with years of experience providing network consulting services, troubleshooting, and strategic information system planning to organizations ranging from small offices to Fortune 500 companies. Great support calls for great people, and Progent has put together a management staff that can provide businesses with the best service value in the industry.

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Internet Carrier Selection Consult
Internet Connection Consultant

Progent can provide the affordable support of online Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet access solution aligns with your business requirements. Support services provided by Progent's engineers include evaluation of your existing bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Provisioning can include optimizing current routers and deploying additional ones, setting up firewalls, and designing dependable BGP configurations.

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Progentís Technical Response Center provides nationwide extended hours remote troubleshooting for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone help and online secure computer connection to troubleshoot and resolve technical problems rapidly and affordably. The breadth of technical experience available from Progent's staff of country-wide support engineers makes it possible to escalate even the toughest problems to competent specialists as required. For critical problems, the Technical Response Center tries to answer your request for support in less than one hour.

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ProSight infrastructure documentation management Consultant Services

ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it.

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wireless LAN controller Technical Support Services
wi-fi controller Integration Support

Progent can assist you to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth migration to Cisco's modern wireless controller technology.

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SharePoint Business Connectivity Services On-site Support
Consultant Services for Microsoft SharePoint Server 2010

Progent's Microsoft-certified consultants offer cost-effective remote support and programming services to assist you to design, implement, manage, and maintain Microsoft SharePoint 2010 environments that can feature web sites able to function as intranets, extranets, document management tools, wikis, data warehouses, business information systems, enterprise search, workflows, and other utilities to promote and improve collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs like Excel, Word, Outlook, and Visio. Progent can assist your business to migrate from previous versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.

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SCVMM 2016 and vSphere Remote Support Services
MCSE Expert Certified SCVMM 2016 and Nano Server IT Consulting

System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade smoothly from legacy releases of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and hosts, design high-availability compute and storage clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the potential advantages of the latest technologies like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts offer advanced Hyper-V consulting and VMware vSphere support.

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Services for Microsoft Azure hybrid cloud integration
Azure Resource Manager Specialists

Progent can help small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline network management and reduce hardware investments. Azure includes a wealth of public cloud services and Progent can assist you to understand the benefits and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and ensure that you sidestep the typical errors small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android handhelds.

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SQL Server 2012 xVelocity Integration Services

Progent offers the expertise of Microsoft-certified engineers as well as seasoned software developers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and certified data security consultants to assist you to evaluate the potential benefits of SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012.

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UNIX with Windows Computer Consulting
UNIX with Windows Online Consulting

If your company is developing UNIX or Linux software in an environment that has MS Windows-based servers, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to concentrate on your area of strategic expertise without the constant hassle of managing your company information system. By using automated server monitoring and by delivering remote and in-person support when your business needs it, Progent offers an economical alternative for maintaining an IT system that provides excellent reliability, security, and performance. Progent's developer assistance offerings feature full-service information technology outsourcing, virtual infrastructure, remote and in-person service and repair, proactive network monitoring, and Helpdesk support.

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System Center MOM Services
Operations Manager Engineer

Medium-size businesses can enjoy all the benefits of Microsoft System Center Operations Manager and have fast availability of Progentís Microsoft and Cisco Certified network support professionals. Thanks to Progent's economically priced IT support programs, medium-size businesses can select a basic co-sourcing service program based on System Center Operations Manager with server monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and online service. For companies with line-of-business environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager to offer mid-size business information systems world-class reliability, protection and performance.

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Network Security Assessment Consultant
Information Risk Evaluation Consultant

Progent has created several network security service bundles intended to provide larger enterprises an objective and thorough network security assessment from a team of certified security consultants. All Progent's network security evaluation bundles feature a suite of procedures including network scans from within and from beyond your network firewall, expert interpretation of results by certified security engineers, creation of a paper documenting the findings, plus a live concise executive summary and an extensive live review for in-house network managers.

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Solaris with Windows Engineer

If you are developing UNIX or Linux applications in an environment that includes MS Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic expertise while avoiding the constant distraction of managing your company information system. By using automated network monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an economical solution for supporting an information network that features high reliability, protection, and efficiency. Progent's developer assistance offerings feature full-service it outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring, and Help Desk support.

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Specialists for Microsoft Firewall
Microsoft Experts Network Consulting for Microsoft ISA Server

Progentís Microsoft certified professionals provide small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

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Information Technology Consulting for Computer Support Help Desk

Progent's Virtual Helpdesk support services are an integrated expansion of your in-house IT service organization. This can include high-end call center features such as a special telephone number with custom greeting. Progent will also rout calls automatically to staff members who are specially provisioned and trained to support your needs. In addition, Progent's Help Desk Call Center professionals can manage trouble tickets from any customer trouble ticket system for smooth integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your in-house support staff, comprehensive help for urgent client issues, and per-minute billing.

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Skype for Business Video Interop Server Consult
Specialists for Skype for Business Instant Messaging

Progent's Microsoft-certified consultants offer remote and on-premises consulting services for organizations of any size to assess the benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate other communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you create and validate a security strategy for your Skype for Business solution that meets regulatory requirements.

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Microsoft Operations Manager Setup and Support

Small to middle size businesses can now get all the benefits of System Center Operations Manager and also have fast access to Progentís Microsoft certified IT support experts. With Progent's economically priced network support programs, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small and midsize business networks enterprise-class availability, protection and productivity.

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NetApp Clustered Data ONTAP Consulting
Consult for NetApp SnapVault

Progent can provide enterprise clients the help of a certified NetApp consultant to deliver remote or onsite support for NetApp's complete portfolio of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently following leading practices.

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