Independence, MO Remote Support from Certified Network Troubleshooting Experts
Progent's network help services can provide your Independence, MO business affordable and dependable support from Microsoft and Cisco certified consulting experts. By providing IT support help when you require it, offering advanced knowledge for critical technologies, offering unique support such as 24x7 network monitoring, and charging only for services you use, Progent offers your Independence, Missouri company an economical option for maximizing the productivity of small-scale business information systems. Whether you have a local system, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and maintain a robust and secure information network and to have quick availability of the experienced support ordinarily restricted to businesses who are able to afford a sizeable internal IT group.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to assist your business to plan and implement a sensible cloud computing strategy.
Popular Areas of Expertise Serviced by Progent for Businesses in Independence, Missouri
Progent's national group of certified support professionals offers support for all aspects of information technology found in organizations of all sizes. Practice areas served by Progent in Independence include:
Service Delivery Alternatives for Independence, Missouri Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict expense monitoring for an array of IT support delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.
- Onsite Support
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small businesses the optimal solution: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person network support.
- Phone Support
Progent's Contact Center Services are designed for all businesses who require prompt and reliable support from an online Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually have tight information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business information systems are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.
- IT Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, virtual server solutions, plus integration, customization and training for small business software including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, extended initiatives such as management information application programming and customization, relational database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and performance is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also simple for clients to transfer to a different support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the multi- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government requirements for network information security and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of advantages to companies wishing to increase the productivity of their IT network within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big invoices for quick solutions. Another benefit of by-the-minute billing is that you will not be inclined to allow minor problems to fester until they become big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Independence, Missouri business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).