Expert Online Service for Independence, Missouri Computer Networks from World-class Consultants
Small companies have typically been overlooked by major network support organizations. Many small companies permit themselves to become dangerously reliant on freelance engineers or small consulting organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to network emergencies. Other small companies resort to mass-market service firms that employ personnel taught to provide by-the-numbers fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and lack of standards typical of small business information systems.
Progent's proven methodology for providing low-cost and successful technical service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the country. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network service staff. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your business to plan and execute your cloud computing strategy.
Core Products and Technologies Serviced by Progent for Businesses in Independence, Missouri
Progent's group of certified support professionals offers help for all facets of network technology deployed by companies of any size. Areas served by Progent in and around Independence include:
Service Delivery Options Available for Independence, Missouri Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery options that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or time loss of in-person service calls. The experience of Progent's network consultants allows them to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, customization and support for business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as office moves and massive software upgrades, extended projects like management analytics software programming and customization, database application programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of dependability, protection, and performance than is possible using the type of internal data center that is practical for most small and midsize businesses. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly backed up and ready for complete and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to migrate to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains control of the software in the client's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Independence, Missouri Small Businesses
Progent's size, depth of technical expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed service organizations or individual consultants.
Teaming with Progent allows your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, small companies sometimes depend heavily on freelance engineers. Though individual support providers have lower expenses than more substantial support firms and can typically charge nominally lower fees, individuals are occasionally unable to respond rapidly to critical problems. If an independent consultant is busy with different client, ill, on travelling, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. As your company expands, network unavailability or problems with critical applications become more expensive. The money you believed you were saving on a freelancer can evaporate fast due to lower productivity. In addition, when freelance engineers confront new problems, the lack of a large engineering group to count on for advice requires them to train on the job while your business winds up with the bill for their continuing training.
- Gain Access to Expertise in Complex Network Issues
Many smaller service firms or independent engineers focused on small company network consulting are capable of providing routine fixes but don't have the experience to work efficiently with complex IT configurations that have a variety of operating systems, multiple offices, VoIP systems, mobile workers, integrated financial and operational software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of specialists can benefit your company because enterprise environments are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and protection requires industry-tested leading practices.
- Create a Firm Foundation for Growth
Small companies often begin with a network implemented on a shoestring budget. Without a solid basis, a series of ad hoc fixes commonly get thrown onto of a marginal foundation. As a business evolves, reliability and expandability issues can obstruct the productivity of the organization. These networks need proper evaluation, smart business analysis, and in-depth experience to upgrade to a network infrastructure that can provide the reliable foundation to meet critical business needs and ease downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller businesses require guidance and education to work through an increasingly complex array of IT options available for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support with the real interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a small business.
If your Independence, Missouri company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).