Expert Online Technical Support for Independence, Missouri Networks from Microsoft Certified Engineers
Small companies have typically been underserved by large network support organizations. Some small businesses allow themselves to grow dangerously dependent on freelance engineers or small support firms who don't have the bandwidth or extensive skill sets to react quickly or effectively to network emergencies. Other small companies turn to mass-market support firms staffed with personnel taught to offer standardized solutions to common problems but who do not have the background and versatility to handle the diversity of environments and lack of standards typical of small company IT networks.
Progent's time-tested approach to delivering affordable and successful network support to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the United States. Progent has delivered online support to companies in every state in the United States (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to plan and execute your cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Independence, Missouri
Progent provides the services of certified consultants for all aspects of network technology deployed in small organizations. Technologies supported by Progent's consultants include:
Service Delivery Options for Independence, Missouri Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service documentation, consistent follow-through, and tight expense monitoring for a range of network support delivery modes that include remote repairs, onsite help, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small and midsize businesses the optimal solution: on-premises support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent offers small businesses affordable access to world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, customization and training for small business software including financials, operations, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and major system migrations, longer term initiatives such as business information application development and customization, database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different service firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced remote consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security programs like SIEM solutions to help companies comply with industry standards and statutory requirements for IT information security and incident reporting.
The scope and depth of Progent's consulting team bring a powerful array of advantages to customers wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of network service, performing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven methods for fixing actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for fast fixes. Another advantage of by-the-minute pricing is that your company are less tempted to allow simple problems to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Independence, Missouri company wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).