Expert Online Support for Independence, Missouri Computer Networks from World-class Engineers
Small companies have typically been underserved by major network service organizations. Some small companies permit themselves to become excessively dependent on individual engineers or small support firms who lack the size or broad skill sets to react quickly or effectively to network crises. Other small businesses resort to giant support firms staffed with technicians trained to offer by-the-numbers fixes for common issues but who are missing the experience and technical scope to deal with the variety of configurations and lack of standardization that characterizes small company IT networks.
Progent's time-tested approach to providing affordable and effective network service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the United States. Progent has provided online help to companies in every state in the U.S. (See Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your internal network service group. This can reduce expenses and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your business to plan and execute a sensible cloud strategy.
Primary Practice Areas Supported by Progent for Independence, Missouri Businesses
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent troubleshooting and affordable online consulting to Independence, MO businesses for a wide range of computer technologies including:
Service Delivery Options Available for Independence, Missouri Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity records, dependable follow-through, and strict cost monitoring across a range of network support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability network design, virtualization solutions, plus configuration, customization and training for small business programs such as accounting, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and major software upgrades, extended initiatives such as business analytics application programming and support, database software development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the class of internal data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and extensibility but that is also simple for clients to transfer to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can help with complex security projects such as SIEM solutions to help companies meet industry guidelines and government requirements for IT data security and incident reporting.
The scope and size of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a consultant with field-tested methods for solving real-world IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major invoices for fast repairs. An additional advantage of by-the-minute billing is that your company will be less inclined to allow simple issues to stay unaddressed until they grow into major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports given by each consultant to every customer. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Independence, Missouri business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).