Low-cost Computer Help from Microsoft premier Consultants for Companies in Independence, MO
By delivering world-class support whenever you require it, making available specialized knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent enables you to maximize the business value of your information network and minimize support expenses. Progent recognizes that information system protection, dependability, and efficiency are as important to small companies as to major enterprises but that small companies don't have the economy of scale to invest heavily in computer technology and in-house support groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the IT support expertise your business requires when you need it and at a cost you can justify.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of certified consultants to assist your business to design and execute a sensible cloud strategy.
Primary IT Areas Supported by Progent for Businesses in Independence, Missouri
Progent offers the support of certified consultants for all aspects of business network technology found in small organizations. Technologies supported by Progent include:
Support Delivery Alternatives for Independence, Missouri Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, dependable follow-through, and strict expense control across a range of network support delivery options that include remote repairs, in-person support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's online network support expertise.
- Onsite Service
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: hands-on service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network design, server virtualization solutions, plus configuration, customization and support for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and major system migrations, extended projects such as customizing an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the multi- platform and non- standardized networks common with smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help companies comply with business standards and government mandates for IT information protection and incident reporting.
The breadth and size of Progent's engineering staff offer a powerful set of advantages to organizations wishing to maximize the business value of their information system within a realistic budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the forefront of network support, performing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for repairing actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for quick solutions. An additional benefit of granular pricing is that your company will be less inclined to allow less critical issues to fester until they become big problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Independence, Missouri company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).