Microsoft and Cisco Certified Experts

Network Consulting, Technical Support
and IT Outsourcing Services

Progent is a Microsoft partner and has a large roster of Cisco-certified CCIE network infrastructure experts. Progent offers affordable online technical support for small and mid-size business networks and specializes in remote troubleshooting and consulting services for Microsoft and Cisco-based networks. Progent also offers branch-office support for global enterprises.

Important Security Notice:
A critical flaw has been identified in Log4j, a Java library for logging error messages in applications. This exploit is currently the most high-profile security vulnerability on the internet and has been assessed a severity score of 10 out of 10 by the cybersecurity industry's rating system, known as Common Vulnerability Scoring System (CVSS).

If you need assistance determining whether your network is impacted by this vulnerability or require help patching affected applications and devices, refer to Apache Log4j2 Vulnerability Mitigation.

Progent's cost-efficient IT support services for small and midsize business networks include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 deployment, Windows Server Essentials cloud integration, Windows Server 2008 R2 upgrades, Exchange support, Windows 11 migration consulting, Windows 10 integration, Windows 8.1 support, Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can help you to identify and isolate infected devices and protect undamaged resources from being compromised. If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent's hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and deployment, Amazon AWS hybrid cloud solutions, Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server 2014 deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, or SQL Server 2016 upgrade consulting and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer Microsoft Windows 2022 Hyper-V hybrid cloud solutions, Windows Server 2019 Hyper-V expertise, Windows Server 2016 Hyper-V support as well as VMware vSphere and vCloud consulting, VMware NSX virtual network design and deployment and Citrix XenServer help. For Windows desktop and application virtualization, Progent offers RemoteApp and Desktop Connection (RAD) support, Citrix XenApp expertise, and Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants, CISM certified security management specialists, CISA certified cybersecurity architecture consultants, and GIAC certified information assurance professionals offer security and compliance assessments, stealth penetration testing and remediation services, plus ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator), ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and ProSight IT Asset Management with advanced password management. Progent's ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include smartphone integration, WiFi 6 and WiFi 6E infrastructure design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.

An index of content::

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  • SharePoint Portal Server 2007 Online Technical Support
    Windows SharePoint 2007 Services Setup and Support

    Progent's Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for intelligently connecting people, groups and information. Microsoft SharePoint Server offers a central location for your employees or clients to connect to, organize, distribute and interact with useful data, documents, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, customers, teams and major tasks with the data they've developed in a way that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can help your organization to manage your current SharePoint ecosystem or upgrade to the current release of SharePoint Server or to SharePoint Online.

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  • Wi-Fi VoIP phone integration Integration Support
    Support and Integration wireless IP phone integration

    Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are on the move within campus, hospitality, health-care or other venues where management wants user endpoints that provide more administrative control, data security and durability than is possible with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless IP phones typically requires that you set up and optimize many components of your Wi-Fi environment such as APs, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization create and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

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  • Microsoft T-SQL Engineer
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    Progent's Microsoft-certified SQL Server application programmers and database administrators offer online consulting to assist businesses of all sizes to create, manage, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server consultants can provide help with any element of the application life cycle in solutions that can include small office databases to N-tier VLDB applications and data warehousing.

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  • Windows Server Hyper-V 2016 PowerShell Computer Engineer
    Windows Server Hyper-V 2016 Hybrid Cloud Consultant

    Windows Hyper-V 2016 utilizes core technologies initially designed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to run your critical applications, design a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a non-disruptive migration strategy, educate your IT administration and support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business value.

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  • ProSight Infrastructure Management Technical Consultant
    IP Address Management Specialists

    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems.

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  • ISSAP Certified Cybersecurity Engineer
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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous examination and significant experience with network security architecture. ISSAP consultants have in-depth understanding of access control mechanisms and methodologies, phone system and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security specialists can assist your company with all aspects of secure network architecture.

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  • Hyper-V 2016 Private Cloud Computer Consultant
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    Windows Hyper-V 2016 incorporates core technologies first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-based or hybrid installation, create and execute a smooth migration plan, educate your IT administration and technical support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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  • Microsoft ISA Server Network Engineer
    Microsoft Firewall Engineer

    Progent's Microsoft certified professionals offer small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can secure your business network from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many threats that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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  • 24/7 SSL management Technology Professional
    ProSight domain expiration management Consultant Services

    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of the time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.

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  • Part-Time Jobs Questions about Microsoft Consultants
    Q and A about Microsoft MCP Work From Home Job

    To see replies to common enquiries about becoming a consultant at Progent, refer to Consulting at Progent Questions and Answers.

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  • Information Technology Consulting System Center 2016 Operations Manager
    System Center 2016 Amazon AWS Integration IT Consultant

    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network support programs, small organizations can select a basic Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small business information systems world-class reliability, protection, and performance.

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