Microsoft and Cisco Certified Experts
Network Consulting, Technical Support
and IT Outsourcing Services
For more than two decades, Progent's IT experts have been the premier source of affordable integration, cybersecurity, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, VMware, and other leading vendors. Progent stands out by offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S. Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across North America including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, San Francisco and Toronto.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your network has been breached by any version of ransomware, do not panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Progent's cost-efficient IT support services for small and midsize business networks include
Windows Server 2022 integration expertise,
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud solutions,
Windows Server 2012 R2 deployment,
Windows Server Essentials cloud integration,
Windows Server 2008 R2 upgrades,
Exchange support,
Windows 11 migration consulting,
Windows 10 integration,
Windows 8.1 upgrade support,
Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent is the industry leader in offering fast and affordable online access to world-class
help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with
Cisco ASA 5500-X firewalls with Firepower integration,
Cisco router upgrades and troubleshooting,
Cisco Catalyst switch configuration,
Cisco Nexus switch deployment support,
Cisco Meraki switch integration,
Cisco VoIP phone integration,
SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks,
Cisco Unified Communications Manager/CallManager configuration and troubleshooting,
Cisco Meraki WiFi 6 and WiFi 6E AP consulting,
Aironet 802.11ac Wi-Fi access point configuration,
Cisco wireless VoIP Phone integration, and
Cisco DNS Center and Meraki cloud-based network management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can help you to identify and isolate infected devices and protect undamaged resources from being compromised. If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent can help you build secure and manageable email solutions by offering
Exchange Server 2019 migration consulting,
Microsoft Exchange 2016 planning and deployment expertise,
Exchange 2013 integration,
Exchange 2010 support,
Microsoft Exchange maintenance and migration,
spam/virus protection and email encryption,
mobile connectivity including
iPhone and iPad integration,
Android phone and divt consulting, and
RIM BlackBerry expertise,
Linux consulting, and
Apple Mac Entourage support.
Progent's
hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include
Microsoft 365 integration with on-premises Exchange,
Microsoft Azure planning and deployment,
Amazon AWS hybrid cloud solutions,
Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server 2014 deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include
SQL Server 2019 migration consulting,
SQL Server 2017 integration expertise, or
SQL Server 2016 upgrade consulting
and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer
Microsoft Windows 2022 Hyper-V hybrid cloud solutions,
Windows Server 2019 Hyper-V expertise,
Windows Server 2016 Hyper-V support as well as
VMware vSphere and vCloud consulting,
VMware NSX virtual network design and deployment and
Citrix XenServer help. For Windows desktop and application virtualization, Progent offers
RemoteApp and Desktop Connection (RAD) support,
Citrix XenApp expertise, and
Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers
System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants,
CISM certified security management specialists,
CISA certified cybersecurity architecture consultants, and
GIAC certified information assurance professionals offer
security and compliance assessments, stealth penetration testing and remediation services, plus
ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator),
ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and
ProSight IT Asset Management with advanced password management. Progent's
ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced
ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's
wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include
smartphone integration,
WiFi 6 and WiFi 6E infrastructure design and deployment,
wireless site surveys,
Cisco wireless VoIP phone configuration, and
building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.
An index of content::
High Availability Interoffice Connectivity Engineers
Redundant Network Specialists
Progent's high availability inter-site connectivity and fault tolerant network infrastructure professionals can help small businesses achieve zero-downtime Interoffice connectivity through fully redundant networks with automatic failover. Progent's CCIE engineers can design and deploy high-availability Inter-office networks supported by zero-downtime EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable non-stop interoffice connectivity.
Cisco Firepower NGIPS Consultant
Cisco Firepower Management Remote Troubleshooting
Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and execute a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally control IT ecosystems that span branch offices, data centers, private clouds and public clouds.
Microsoft and Cisco Certified Amazon MWS integration training Development Firm
Amazon MWS integration Integration Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.
Desktop Technology Technical Consultants
Microsoft and Apple Mac Desktop Outsourcing Technical Support
Progent can provide a variety of low-cost remote and on-premises support services to assist your business to install, manage, and troubleshoot desktops and mobile devices powered by Windows, macOS/OS X, iOS, Google Android, or Linux.
Teleworker Collaboration Onsite Technical Support
Top Offsite Employees Collaboration Software Integration
Progent can assist small and medium-size businesses to implement collaboration applications to permit their teleworkers to engage in positive interaction with colleagues and other stakeholders.
Microsoft Windows Failover Cluster Integration Services
Windows Cluster Server 2008 Support Services
The server cluster technology incorporated into the high-end versions of Windows Server 2008 is radically redesigned to streamline the installation, configuration, and management of server clusters that provide greater levels of system dependability, security, performance, and versatility. New or improved features include cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster infrastructure for increased availability, better security and quorum models, fewer failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's consultants can assist your company evaluate the advantages of failover clusters, design and implement a deployment, educate your network support personnel to manage your failover clusters, deliver continuing consulting and technical help services, and create and validate a disaster recovery plan.
Help and Support Altaro VM Backup Planning
Altaro VM Backup with Exchange Technology Consulting Services
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to plan, deploy, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Microsoft Azure Active Directory Programming Companies
Azure Hybrid integration Consultant Services
Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and restrictions of various cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you avoid the typical mistakes small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.
Dynamics GP Great Plains Accounting Troubleshooting
Remote Microsoft GP/Great Plains Support and Integration
Progent can help you plan and execute an efficient move to Microsoft Dynamics GP/Great Plains so that you preserve your information, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize business disruption by designing and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
MRTG for Linux Professionals
Nagios Consulting
Nagios and MRTG are powerful, free monitoring utilities that operate on Linux and can be deployed to analyze UNIX networks, MS Windows systems, or mixed-platform situations in which Linux and Microsoft Windows coexist. Nagios lets network support engineers to monitor network services such as SMTP, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's system monitoring engineers can show you how to use both these utilities to streamline and troubleshoot your computer network.
Technical Support Services Cisco Firepower 2100 Series Firewalls
Cisco Firepower AVC Technical Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer unified control of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's security services to create and centrally manage IT ecosystems that span local offices, data centers, and cloud resources.
Forefront TMG Support and Setup
Forefront TMG Onsite Technical Support
Forefront TMG 2010 builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that delivers a single-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows customized reports powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to cut costs and enhance availability. Progent's Microsoft engineers can help you to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also help your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Windows Server 2008 Active Directory Consultant
After Hours Specialists Windows Server 2008 Hyper-VI
Progent's Microsoft-certified professionals can help you to calculate the advantages of Windows Server 2008 for your company, create test programs and migration strategies, integrate Windows Server 2008 with your network environment and applications, educate your IT staff how to use enhanced management utilities, and deliver continuing consulting and tech support via low-cost options including Contact Center support and remote technical assistance.
Microsoft 365 Outlook Server Troubleshoot Expert
Immediate Microsoft Expert Word 2016 Server Recovery
Progent's certified Office and Microsoft 365 experts can assist businesses to incorporate Microsoft Office desktop and Microsoft 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a cohesive solution that provides quick ROI and promotes better business outcomes. Progent can help your company to interface Office or Microsoft 365 apps with one another and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also help you to fix compatibility problems between various versions of Microsoft Office desktop and offers customized online instruction to individuals and groups.
IT Services for Service Providers Technical Support
IT Services for Service Firms Online Technical Support
Progent's Support for IT Service Providers lets you use Progent's consulting experts under your own service brand as a transparent extension of your IT services team.
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