For small office network systems located within the state of Indiana, Progent's Microsoft qualified technicians can deliver phone help and remote troubleshooting to fix your computer network troubles fast and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support databases to diagnose and resolve computer network problems without the cost and delays normally associated with on-site technical service dispatches.
If your Indiana small business is located beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network systems support options may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís team of network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a varied range of customers. This means you get not only the technical skills needed for the task, but a consultant with proven methods for applying those skills to assist with efficient network solutions.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight family of managed services for small businesses.
Progent's Online Consulting, Development and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide range of online services to help you to plan, program, test, install, manage, and debug business applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to migrate your existing Excel solutions to the newest versions of Excel, support Excel on iOS and Android mobile devices, and fix compatibility issues between various releases of Excel. Progent can provide on-demand support to clients who need a quick solution to a stubborn issue associated with Excel and Progent also offers comprehensive project management support for migrating or creating mission-critical applications based on Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to meet the special requirements of individuals or groups.
In-depth Experience with Microsoft's Popular Server Software
Progent's staff of computer network consulting experts can assist large organizations to plan, set up, and support major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Skype for Business Server migration support and Microsoft Lync Server 2013 management, plus Microsoft SQL Server 2016 upgrades and SQL Server 2014 database administration. Progent has worked with some of the world's biggest companies to integrate solutions powered by Microsoft servers and can provide branch office technical assistance for enterprises with branch offices in or larger cities throughout the United States.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP specialists can provide Cisco UC520 consulting support to help you to maintain your legacy UC500 VoIP system or design and carry out a smooth upgrade to a current VoIP system.
ProSight Data Protection Services Managed Backup and Recovery
ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about the complete ProSight line of affordable managed services for small businesses.
Integration Help for Office 365 Apps and Cloud Services
Office 365 is Microsoft's expanding family of productivity applications and cloud-hosted services available on a subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans intended for customers ranging from students and households to global enterprises. Progent offers quick and easy online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to evaluate the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that transparently combine local and cloud-based products and services.
Common Examples of Online Support Services Offered by Progent for Cisco Routers
Among the common remote Cisco router consulting services available from Progent include configuring domain name, DHCP, routing tables, clock, and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; validating router failover; resolving VPN problems; producing a network diagram and documenting router setup; plus policy and redundancy strategy.
CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Premier cybersecurity management consultants. The Certified Information Security Manager (CISM) committee defines the core capabilities and worldwide standards of skill that information security professionals are required to learn. CISM gives executive management the assurance that consultants who have earned their CISM credential possess the experience and capability to deliver effective cybersecurity management and support consulting.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud hosting and management options are based upon proven virtualization technologies that allow small businesses with multi- platform IT systems to save significantly on the expense of capital investments, system maintenance, and network administration while achieving enterprise-class reliability and an unmatched level of vendor independence. Find out about Progent's ProSight family of managed services for small and mid-size businesses.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup offers small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is an Altaro partner and can provide a broad range of services to help you to plan, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup. For more information, see Altaro VM Backup Certified Consultants.
Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid ecosystems that combine Office 365 and on-premises installations of Exchange. This allows you to have certain Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide occasional support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on time and within budget. For more information about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.
Cisco IOS Update Support
If you includes Cisco appliances, you could be using an old release of IOS, the network OS used in most Cisco router and the latest switches from Cisco. Cisco frequently publishes upgrades to IOS to fix problems, plug security weaknesses, or improve functionality. However, upgrading IOS and other Cisco OS platforms can be tricky, depending upon your Cisco device and your system infrastructure. As an example, there could be limited internal Flash storage that might cause a new OS release to execute improperly. Progent's Cisco CCIE consultants can provide a wide variety of support services associated with updating Cisco IOS or any other Cisco OS like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run audits of your Cisco software, recommend appropriate upgrades, provision Cisco appliances, transfer images/, configure and verify your new software, tune throughput, troubleshoot problems, and teach your IT managers how to utilize any important new features.
Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about the entire ProSight portfolio of value-priced network monitoring and management services for small and mid-size businesses.
Cost-effective Network Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the identical task than an experienced IT professional. As an example, billing a third less per hour, but taking three times as long for the same task is hardly a deal. Even worse, a badly architected or implemented network infrastructure that is unstable and hard to manage or expand can cost a business many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the expertise of Progent's staff of IT professionals.
Help Desk Co-management Services
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, refer to Progentís shared Help Desk services.
Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.