If your business information network is in the state of Indiana you can now get fast phone-based technical support from a UNIX or Cisco CCIE support specialist to fix critical issues that threaten your IT network. Progent retains among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals accessible by phone of any independent service organization in the country. The cost is reasonable, billing is per minute, engagement is immediate, and support is world class.
If your Indiana organization is away from larger urban neighborhoods including Fort Wayne, Gary, Evansville, or South Bend, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts could be problematic when there's an emergency. This can cause a loss of productivity for your business, angry clients, unproductive employees, and distracted management. By contacting Progent's remote support, you have access to a Premier professional who can offer assistance whenever you need it to keep your information system on line.
Since Progent charges for telephone-based help by the minute, your business is invoiced only for technical help received. Progent imposes no initialization fee. Some remote service companies have significant minimum fees or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy do away with big invoices for quick solutions.
If your Indiana company needs online assistance for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, call
What Makes Progent's Remote Technical Support Services Unique?
Progent's experienced staff of remote support engineers offers a wide range of in-depth computer skills. This enables Progent's remote technical support specialists to resolve the most challenging technical problems more quickly than is possible with typical third-party service organizations or with the internal IT staff usually available to smaller companies. Progent has refined the technology and experience to repair problems efficiently in a wide variety of computer configurations that incorporate combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE consultants have earned professional credentials including Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service team members also have a variety of key Cisco certifications including Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
In order to assist businesses who operate environments featuring a combination of UNIX/Linux, macOS and OS X, and Microsoft technology, Progent's remote support team makes available the services of engineers with prestigious Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering high-level security consulting, Progent offers online support from engineers who have earned important security credentials such as CISM Engineers, CISSP specialists, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to fixing network problems streamlines trouble ticket escalation, when called for, to experts with sufficient competence to resolve particularly intractable problems. This accelerates remediation of urgent network problems, avoids network downtime, and reduces technical support bills.
For organizations throughout Indiana, Progent enables fast online access to a UNIX/Linux, Sun Solaris, macOS or OS X engineer for urgent expertise to repair network problems that are threatening your business and are not within the scope of your on-hand computer service group. Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE-Certified engineers can analyze your system by means of the latest remote troubleshooting tools in order to provide fast and efficient analysis and repair of serious network problems.
Services Progent's Remote Support Specialists Can Offer Your Indiana Business
Progent's network engineers can offer advanced help for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft Windows products and technologies such as:
Remote Support Services for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote technical support staff can assist Indiana companies to maintain a broad set of computer products and technologies including network infrastructure, messaging solutions, security expertise for networks and business operations, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, virtual server options for server economization and streamlined administration, and moving from dated systems to contemporary solutions powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support professionals offer remote troubleshooting for systems based on popular variants of the UNIX OS including: Apple macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages such as RedHat, SUSE Linux, Debian GNU/Linux and Slackware.
Cisco Network Architecture and Security Technology
Progent is unmatched in the network support arena for providing immediate and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network engineers who qualify for this prestigious credential only after thorough testing supervised by Cisco. Most Cisco CCIEs are hired by large corporations or national Internet service providers (ISPs), and so their services are not conveniently accessible to smaller companies.
Progent is among the rare IT technology consulting providers that ensures that Cisco CCIEs stay accessible to support small and mid-size companies. Also, Progent facilitates quick communication with a CCIE by telephone so you can benefit from timely support for complex network issues that are disrupting your productivity but are beyond the comfort zone of your ordinary IT support resources. Progent's CCIE consultants can connect to your environment via the latest on-line troubleshooting technology to execute rapid and affordable diagnosis and resolution of serious network anomalies.
Cisco Authorized consultants from Progent can assist your company to plan, configure, and support an integrated network infrastructure that can streamline operations, lower expenses, and speed time to profitability. By combining Cisco broadband routers expertise with Catalyst switches support and Cisco wireless technology configuration help, Progent can greatly improve the strategic value of your information network in Indiana. To find out more about Progent's expertise in Cisco infrastructure, see Cisco Technology Professional Support.
Microsoft Certified Partner for Online Expertise for Windows
Progent's Microsoft-expert online service engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of technology expertise such as
Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
SharePoint 2019 planning and configuration,
SharePoint 2016 migration consulting,
Microsoft Teams migration expertise,
Microsoft Skype for Business Server configuration support and Lync 2010 maintenance, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Security Professionals
Progent offers you access to certified CISM and ISSAP security professionals who can deliver a range of security services to strengthen the protection of your UNIX, Linux, Solaris, or macOS and OS X network against assaults or assist your business to recuperate fast from an assault. Security services provided Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile access; securing your email system against spam and directory harvest attacks; and setting up continual network monitoring. To read more information about Progent's security services for small and medium-size businesses, refer to Progent's Professional Services for Network Security.
Business Applications Support: Training, Customization, Integration
Progent's Mac technology experts can support the creative aspect of Mac computing by offering help services and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Team can supply in-depth engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and Office Excel. For more information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Help Desk Support and Outsourcing Alternatives
Progent offers several support programs for Help Desk assistance : UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended primarily for companies who require the immediate accessibility of a professional Help Desk but who have relatively small funds and internal support resources. Progent's Virtual Help Desk is a transparent supplement to your existing Helpdesk resources. Progent can operate as a primary Help Desk for your business, represent an escalation alternative for tough technical issues, or be available in overflow instances when your ordinary service providers are too busy. Progent's Call Center Consulting Services can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or programming Help Desk Call Center application software to address the particular requirements of your business, or adding temporary personnel to operate online in conjunction with your in-house Help Desk Call Center group to handle high-demand events such as software migrations. To learn more information on Progent's Help Desk support, go to Progent's Call Center Support.
Progent's Online Support Tools
Progent's sophisticated customer support reporting application stores comprehensive records of all support delivered to Progent's customers. Each active Progent team consultant has the benefit of the specifics of support rendered to each customer by any staff member. This history of issues and solutions is structured as a conveniently retrievable internal database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's certifications with key vendors including Cisco and Microsoft make available additional extensive support databases as well as to manufacturers' internal technical staff that enable Progent's online consulting specialists to come up with the optimal solutions quickly.