For business networks located throughout the state of Indiana, Progent's Microsoft and Cisco authorized technical team members can deliver remote phone help and troubleshooting to repair your computer system problems fast and affordably. Progent has acquired enterprise-grade expertise, advanced software tools, and support knowledge bases to diagnose and resolve computer network problems without the expense and time delays normally associated with on-site technical service calls.

If your Indiana organization is situated beyond the larger metropolitan areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support options may be limited in skills, or unavailable during an emergency. This results in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a extensive range of clients. This means you get not only the technical competency needed for the task, but a professional with field proven methods for applying that expertise to deliver cost effective network solutions.

Consulting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to upgrade from an older release of SCVMM or from a third-party virtualization management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you get maximum return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to help your organization to plan and execute a smooth upgrade from Virtual Machine Manager 2012 to SCVMM 2016 so you can take advantage of new assurance features, more affordable VMM storage options, and other enhancements.

Consulting and Troubleshooting Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a centralized solution for deploying and managing virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of Virtual Machine Manager, design processes for creating and deploying VMs and hosts, design high-availability scale-out clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you evaluate the strategic business benefits of the latest technologies such as Storage Replica and Shielded VMs. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere expertise.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following best practices.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network. Read about Progent's complete ProSight line of low-cost managed services for small businesses.

Temporary CIO Services
Progent can supply companies with an IT management professional who can act as a temporary or part-time Chief Information Officer. This veteran technology executive can provide long-term direction to assist your company to integrate appropriate technology to enhance business processes so they align better with your business goals. Your business can develop and install a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer. Important services Progent's part-time CIO can carry out include strategic planning, planning IT budgets, creating and tracking models for Total Cost of Ownership, analyzing workflows, reviewing contracts with vendors, establishing security and compliance standards, cash flow management, streamlining network administration, software revision tracking, IT asset documentation control, and disaster recovery/business continuity planning.

Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services offered by Progent include setting up hostname, IP addressing, routing maps, NTP, security logon banner and user accounts; configuring iBGP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing maps, and BGP peering; upgrading router's IOS image; configuring and testing router failover; resolving VPN issues; creating a network diagram and documenting router setup; plus policy and disaster recovery strategy.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help your business to design, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and scalable network infrastructure that is best suited to your computing model. Progent also offers online and onsite training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your IT system.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the skill of computer security professionals. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services covered within GIAC accreditation including evaluating network security mechanisms, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
SQL Server 2014 includes major enhancements in key areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite consulting services such as system design, configuration, administration, remediation, and software development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment. In case you are already running Microsoft SQL Server 2014, Progent can assist your company to perform a smooth transition to Microsoft SQL Server 2016.

Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about the entire ProSight line of value-priced managed services for small and medium-size businesses.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small organizations and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's continually improving switch solutions to achieve the speed, scale, availability, virtualization support, security and manageability required for your organization. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support. For information about Progent's consulting services for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting and support services. To learn about Progent's support services for Cisco Meraki switches, visit Meraki switches integration.

Microsoft Azure Integration Consulting Services
Progent's Microsoft Azure cloud planning and integration experts can help you with every phase of Microsoft Azure migration including requirements analysis, prerequisites assessment, system design, pre-production testing, deployment, automated management, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to set up and debug firewall appliances and VPN connections so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid ecosystem that transparently combines physical datacenters with Azure-based services.

Collaborative Approach to Service and Problem Escalation
Computer technologies have grown ever more sophisticated. At the same time, typical small office networks incorporate software and hardware from dozens of different suppliers. All this makes computer integration and maintenance increasingly challenging. It is impossible for even the most capable engineer to have deep familiarity in all aspects of computer technology, or broad practical experience in the thousands of brands, versions, and revisions that small companies include in their IT systems. Progent utilizes a collaborative approach to network consulting and depends on application experts to bring in-depth skills when necessary to solve complex technical issues effectively, at the least expense to your company.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to certify the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the network security capabilities addressed under GIAC accreditation including evaluating infrastructure security mechanisms, event handling, traffic analysis, web-based services security and SIEM solutions for compliance with regulatory mandates for reporting events.

Contact a Progent Computer Support Expert
To find out how you can access a Progent network support expert for remote or on-premises assistance in #(state), call 1-800-993-9400 or visit Remote Computer Help.