For small business networks located within the state of Indiana, Progent's Microsoft qualified professionals can deliver remote phone assistance and troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to identify and fix network problems without the expense and time delays associated with on-site technical service dispatches.

If your Indiana organization is located outside of the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your local computer support choices may be limited in skills, or not available during an emergency. This results in a network environment that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a extensive range of clients. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to assist with efficient network solutions.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that IT security managers are required to learn. CISM provides executive management the confidence that those who have earned their CISM credential possess the background and capability to provide efficient cybersecurity management and consulting consulting.

Progent's Integration and Development Services for SQL Server 2016
SQL Server 2016 offers major enhancements in performance, capacity, data security, uptime, BOYD support, and built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to assist organizations of any size to plan, implement, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.

Desktop Consulting and Support Services
Progent offers a wide array of affordable consulting and support services to assist you company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning assistance, Windows 8.1 consulting expertise, Windows 7 support, MS Office and Office 365 integration and training, and 64-bit operating system upgrades.

ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner and more secure Active Directory implementation. Both options also offer the ongoing benefits of advanced remote network monitoring and management technology. These benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. To learn more about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps like Unified CM IM and Presence Jabber, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Network Support for Small Governments
Progent has a long background delivering a broad range of remote IT consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is among the industry’s pioneers in delivering advanced remote network support and has provided IT support to clients in every state. Progent's remote information technology support for local governments eliminates travel costs and solves problems faster than onsite service calls.

Progent's Consulting, Development and Training Support for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants can provide a wide range of remote support services to help your organization to design, develop, test, deploy, administer, and debug applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your current Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS and Android mobile devices, and identify and fix compatibility issues between various versions of Excel. Progent offers on-demand help to organizations looking for a quick fix to a specific issue related to Office Excel and Progent can also provide full project management support for migrating or developing mission-critical application software based on Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to address the special requirements of individual users or groups.

SQL Server 2012 Support Services
Progent offers the support of certified SQL Server 2012 consultants as well as seasoned software programmers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and certified security professionals to assist you to manage your Microsoft SQL Server 2012 environment and define an efficient and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.

Microsoft Access Software Development
Progent's Office Access consulting experts offer cost-effective remote consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and offers advanced help for application development, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored online classes for Access development and database administration.

ProSight Managed Services for Network Management
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, update management, cloud-based backup/recovery, network infrastructure health monitoring, private cloud hosting, and network documentation management. To download Progent's white paper on the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Responsiveness of Progent's TRC for Remote IT Support
Progent's Technical Response Center is dedicated to providing the highest level of online computer support available for both urgent as well as standard problems. For emergency problems that impact many workers, vital personnel, or a mission-critical application, the Technical Response Center can respond in one hour or less. For standard problems, the TRC will in less than two hours. Regardless of criticality, your trouble ticket will be generated quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved problem to confirm you are satisfied with the outcome and ready to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by companies and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with all of the network security disciplines addressed within the GIAC certification such as evaluating network vulnerability, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting events.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or go to Remote Computer Support.