For small company computer networks located in the state of Indiana, Progent's Microsoft authorized engineers can deliver online assistance and troubleshooting to resolve your computer system issues quickly and cost effectively. Progent has developed world-class expertise, software tools, and support knowledge bases to troubleshoot and resolve computer network problems without the high cost and time delays associated with onsite technical service calls. If your Indiana organization is situated beyond the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your local computer network support options may be limited in technical capability, or not available during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent's team of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a extensive range of clients. This means you obtain not only the technical skills needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Certified cybersecurity management consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that IT security professionals are expected to master. It gives business management the assurance that those who have qualified for their CISM certification possess the experience and knowledge to deliver effective cybersecurity administration and consulting consulting.

Microsoft Teams Solution Design Consultants
Teams replaces Skype for Business Online as Microsoft's flagship cloud service for group conversation and collaboration. Progent's Microsoft Teams consultants can help you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a prestigious qualification that indicates expertise in information system security auditing. Certified by the American National Standards Institute, the CISA accreditation has candidates pass a comprehensive examination administered by the ISACA international professional association. Progent offers the expertise of a CISA-Certified network security audit professional trained to assist businesses in the areas of information systems audit process, information technology enforcement, network assets and infrastructure lifecycle, IT support, protection of data resources, and disaster recovery planning.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable remote assistance to help you to plan, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that aligns with your mode of computing. Progent also offers online and on-premises training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information system.

Part-time CIO Support Services
Progent can provide companies with an information management professional who can act as a temporary or part-time CIO. This experienced technology officer can provide strategic direction to assist you to integrate sensible IT products to improve business operations so they match better with your business goals. Your business can create and install a well thought out IT plan without incurring the cost of a full-time senior IT executive. Key services Progent's part-time CIO can carry out include growth strategies, planning IT budgets, developing models for ROI, optimizing business processes, reviewing contracts with vendors, establishing security and compliance policies, cash flow management, streamlining data center management, patch tracking, IT asset documentation management, and disaster recovery planning.

SonicWall Firewall Consulting Services
Progent's certified SonicWall firewall experts can show you how to configure, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design security into your corporate processes. To learn more, refer to SonicWall-certified firewall consulting services.

Detailed Documentation of Services Delivered
Progent produces full and meaningful documentation of all support activity to ensure customers do not feel like a hostage to their support provider. Progent sends email documentation of support activity shortly after finishing each service task, and also sends a printed copy along with monthly billings. Complete network support reporting makes it easier for clients to transfer to a new service provider or assume more service responsibilities in house. Complete support reporting also give IT managers the information required to evaluate support services and develop more realistic IT budgets.

Extended Hours Remote Technical Support
Progent's affordable extended hours remote technical support program offers companies round-the-clock availability of online technical support from Progent's Technical Response Center (TRC). Services available beyond standard work hours include resolving problems with Microsoft server products, MS Windows desktop troubleshooting, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised. If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Microsoft Dynamics GP Consulting Services
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features an updated design that enhances cloud readiness, works with the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad technical skills and hands-on experience to address the critical technical and business challenges involved with managing Microsoft Dynamics GP 2015 R2 and can assist your organization to design and perform a smooth migration to the latest version of Microsoft Dynamics GP that will optimize the return on your investment in this powerful platform.

Planning, Deployment and Support Expertise for Microsoft System Center 2012
Progent's System Center consultants have over a decade of background deploying, supporting and fixing the key platforms that make up System Center and can help your organization to design, deploy, maintain, and fix your System Center solution to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 upgrade consulting to assist your organization to move to a newer edition of Microsoft System Center. In addition, Progent can assist you to upgrade to more modern releases of System Center including System Center 2019 and System Center 2022.

Cisco Catalyst 9100 Series Wi-Fi 6 and 6E 802.11ax APs Expertise
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and 6E Access Point consultants offer economical remote and on-premises support for Catalyst Wi-Fi 6 and 6E wireless access points. To find out more about Progent's support for Catalyst 9100 Family of Wi-Fi 6 and 6E 802.11ax APs, see Cisco Catalyst 9100 Wireless access points solution design, configuration, and debugging services.

365 Total Backup (formerly Altaro O365 Backup) for Microsoft 365 Data Protection
Microsoft 365 offers simple archiving but does not have integrated support for vital data protection capabilities like Exchange backups or long-term point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly branded Altaro Office 365 Backup), delivers a feature-rich platform for automatic backup and rapid recovery of all your company's Microsoft 365 mail, Teams Chats, SharePoint sites, OneDrive files, and the contents of Windows-powered desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup product. ProSight Data Protection Services 365 Total Backup delivers a budget-friendly backup-as-a-service solution that defends Microsoft 365 subscribers against data loss resulting from human or software error, malicious sabotage, and malware assaults such as ransomware. For more information, visit ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network consultant for remote or onsite assistance, phone 1-800-993-9400 or visit Online Computer Help.



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