Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most popular products for maintaining mobile connectivity to messaging, scheduling, web programs, and other critical business information. Progent can provide Indianapolis, Indiana companies support from BlackBerry-qualified professionals who can assist businesses to manage their BlackBerry environments or transition smoothly to a current smartphone platform.
As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support model, provides small companies an affordable alternative for incorporating BlackBerry technology productively into their business information network.
Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and support BlackBerry smartphones across your business, define security policies that make sense for your company, customize mobile applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.
Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry wireless handsets, offering a single platform for controlling key jobs like smartphone installation, upgrades, and deactivation and offering a strong foundation for security and high availability. BlackBerry BES Server supports seamless integration between Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.
BlackBerry BES Server offers a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows great flexibility in selecting degrees of protection to match the special needs of your company's environment. Progent's BlackBerry certified engineers can help you to choose advanced security functions and activate them remotely. Samples of these wirelessly selectable security settings are:
- Disable a device
- Wipe information from a missing BlackBerry device
- Lock out Bluetooth
- Enable built-in defenses against malware
BlackBerry BES Server also provides flexibility in determining ways to keep users from loading or executing unsafe or unauthorized programs. Progent can assist you to select blocking processes like:
- List exactly what programs are allowed on the device
- Block third-party applications from using persistent memory on the device
- Select what resources third-party applications can access on the BlackBerry smartphone
- Limit the kinds of connections external software running on the device can initialize
- Block all third-party applications from being loaded or executed on the device
Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can in addition assist you to resolve a wide array of issues concerning synchronization, handset detection, email consistency, web access, mobile connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.
As a leader in providing countrywide online support for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs at a minimum and, by resolving problems quickly, maximizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps, and generate management reports based on SNMP data.
Progent's BlackBerry expert can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, troubleshoot, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements analysis, solution design, roll-out planning and implementation, performance optimization, design of a high-availability environment, data backup and business recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and physical components match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning options for software editions, server hardware and storage, network design, and application set up.
To optimize network protection, Progent's BlackBerry-certified expert can assist you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.
Contact Progent to Get Support from a BlackBerry-Qualified Expert
In order to get in touch with Progent about technical support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.