Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful solutions for achieving location-independent access to email, scheduling, web-based applications, and other vital business data. Progent offers Indianapolis, Indiana companies the expertise of BlackBerry-certified consultants who can assist businesses to manage their BlackBerry environments or transition efficiently to a modern smartphone platform.

As the complexity of small business networks has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for companies of all sizes, effective integration and maintenance of BlackBerry technology has grown increasingly challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often turn to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery model, provides small businesses an affordable alternative for incorporating RIM BlackBerry products seamlessly into their information network.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined management utilities to help you track and control BlackBerry devices across your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a wide selection of vital management jobs ranging from BlackBerry deployment and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can show you how to use BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified engineers can also help your company to use BES Server to perform key tasks not supported by the entry-level BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant infrastructure based on virtualization
  • Deploy BlackBerry devices remotely
  • Set custom management roles
  • Monitor and analyze the integrity of your BlackBerry solution

Expert BlackBerry Consulting Support Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Indianapolis region or throughout the state of Indiana. Progent's seasoned remote technical support experts have helped businesses resolve computer issues and cut support costs in each state in the United States and built a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online help for a broad selection of issues related to BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and document a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs analysis, system design, deployment planning and implementation, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which administration model and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning options for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to run network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and remove BlackBerry device clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, implement push and pull access control lists, manage Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
If you wish to ask Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.