Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Indianapolis
ProgentProgentís consulting services for IT service firms in Indianapolis Indiana allows you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent supplement to your in-house network services team. These services can help you add to your client base, close gaps in your service offerings, create happy customers, and increase your profits.

Progentís nationwide team of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's biggest IT support firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT support business, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just costly to license and staff, but difficult to set up and manage. Small or niche IT service companies do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service firms an affordable way to keep their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is offered across the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter incident reports using your branded Internet portal, a toll-free number, or by sending a message to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, under your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an advanced reporting system to make sure all IT services performed are fully described. This allows support group to transfer account responsibilities to internal consultants when you have enough people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and safely accept additional jobs beyond your core fields of excellence and serve new geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Fast Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has provided remote network support ranging from Call Center services to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Indianapolis, Indiana Businesses
Progent's seasoned roster of certified consultants and technical experts offers Indianapolis, Indiana businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for Network Service Firms in Indianapolis, Indiana
To learn more details about Progent's reseller support for network service firms in Indianapolis, Indiana, call 1-800-993-9400 or refer to Contact Progent.