Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Indianapolis
ProgentProgent's consulting support for network service organizations in Indianapolis Indiana allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house network support team. This can ease the way for you to add to your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure engineers, PC support specialists, IT administrators, and data security consultants have acted as seamless extensions to the support staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT support company with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an economical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers submit service requests by means of your custom branded Internet portal, a toll-free phone number, or by directing an email to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your management, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent uses an advanced documentation system to ensure that all services delivered are thoroughly described. This enables you to shift service responsibilities to internal personnel once you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably accept additional opportunities outside your main fields of excellence and open new geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more services to more customers using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can act as a dependable resource for growing your IT support business.
  • Fast Escalation: With a sizable team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Effective remote service saves money and produces quick solutions.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Indianapolis, Indiana Organizations
Progent's nationwide team of certified consultants offers Indianapolis, Indiana companies a broad array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Firms in Indianapolis, Indiana
To learn additional details about Progent's consulting support for IT service firms in Indianapolis, Indiana, call 1-800-993-9400 or visit Contact Progent.