Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Indianapolis
ProgentProgentís consulting support for network service organizations in Indianapolis Indiana enables your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless supplement to your regular network services team. These services can ease the way for you to add to your client base, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's roster of network experts, desktop support technicians, IT admins, and data security professionals have acted as transparent adjuncts to the support staffs of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network consulting company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metros is available throughout the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients submit service requests using your custom branded Internet portal, an 800 phone number, or by sending a message to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies at your own pace without having to turn down new business due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are thoroughly described. This enables your IT support organization to shift account assignments to internal consultants when you have enough staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and affordably accept more opportunities beyond your main fields of expertise and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support from Help Desk services to high-level consulting. Effective online service saves money and produces quick results.
  • Major Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Indianapolis, Indiana Organizations
Progent's seasoned roster of certified engineers offers Indianapolis, Indiana organizations a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Firms in Indianapolis, Indiana
For additional details about Progent's consulting program for network service firms in Indianapolis, Indiana, call 1-800-993-9400 or see Contact Progent.