Immediate Remote Support for Indianapolis Computer Systems
Urgent Remote Consulting for Indianapolis NetworksFor companies located in Indianapolis or anywhere in the state of Indiana, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most network issues quickly. This reduces immediate costs since service calls use up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.

Progent's advanced customer support database system includes thorough documentation for the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help delivered to every client by every Progent consultant. This history of problems and repairs is stored as a readily searchable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions promptly.

Online technical support services offered by Progent to companies in Indianapolis and throughout the state of Indiana include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast access to a reliable Help Desk with professional telephone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent’s Virtual Help Desk is designed for bigger companies and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex computer system issues, or be available in those instances when your ordinary resources are overwhelmed.

    Progent's Call Center team of veteran network consultants provides your workers in Indianapolis or anywhere in the state of Indiana rapid assistance from an efficient network service resource with years of background offering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a key enabler of company success, and Progent's intent is to resolve instead of simply annotate technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Indianapolis Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to provide expert and economical system help the moment your company has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Indianapolis organization deals with a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address sudden system crises or especially complex integration projects.

Features of Progent's Online Computer Support for Indianapolis
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer offices in Indianapolis or throughout the state of Indiana the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every client. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.