Fast and Affordable Online Support for Indianapolis Computer Systems
Urgent Phone Help for Indianapolis NetworksFor businesses located in Indianapolis or anywhere in the state of Indiana, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven methodologies that promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to communicate with your company's environment remotely without breaching network security.

Progent's proven customer support database system includes thorough histories of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This database of trouble tickets and fixes is structured as an easily accessible proprietary database that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional massive support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can find the best solutions promptly.

Online technical support services available from Progent to clients in Indianapolis and anywhere in the state of Indiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Call Center but who need fast access to an effective Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource for the most difficult network problems, or be ready in those situations when your other service providers are too busy.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Indianapolis or anywhere in the state of Indiana instant communication with a large network service group with substantial background delivering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a significant contributor to business success, and Progent's intent is to fix instead of merely document technical issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides online professional consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your IT support is proactive and automated. By detecting emerging issues before they result in crashes, automated monitoring can minimize disruptive and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a mix of OS platforms.
How Your Indianapolis Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Indianapolis or anywhere in the state of Indiana, Progent's online computer support engineers can provide expert and cost-effective system support whenever your company needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Indianapolis business deals with a local freelance consultant or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address sudden network crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Indianapolis
Progent's online technical help services enable your Indianapolis business to experience the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most companies in Indianapolis or anywhere in Indiana, nearby computer service resources, whether made up of outside consultants or an internal IT staff, can solve the majority of technical issues. However, serious problems may strike when local support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local support personnel. In these situations, Progent's online service experts provide a convenient, fast, and budget-friendly way to augment your regular help and to convey useful information to improve your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger service firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your company expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Without a robust framework, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving productivity. These companies hardly need a computer engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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