Fast Remote Help for Indianapolis Indiana Computer Networks
Urgent Phone Technical Support for Indianapolis NetworksFor companies located in Indianapolis Indiana, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve most network issues quickly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick fixes manage to turn into major invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes that allow the highest degree of effectiveness for online engineering help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to interface to your company's computer system without breaching network security.

Progent's advanced technical support database system stores extensive histories of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as an easily searchable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine the best resolutions in the least time.

Remote technical services available from Progent to clients in Indianapolis Indiana include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network experts gives your customers in Indianapolis Indiana fast assistance from a large support group with years of experience offering phone support and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a key driver of company success, and Progent's target is to fix instead of just annotate technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Indianapolis Indiana online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in network outages, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple operating systems.
How Your Indianapolis Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Indianapolis Indiana, Progent's phone-based computer support specialists can deliver effective and economical system help whenever your business requires it. More than two decades of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Indianapolis company has a regular independent support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve sudden system crises or especially complicated integration problems.

Features of Progent's Online Network Support for Indianapolis Indiana
Progent's phone support, remote repair, network security consulting, and network administration services give businesses in Indianapolis Indiana unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk support and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate serious issues detected by SCOM 2012.

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    Cisco Nexus series switches are intended to provide the throughput, expandability, availability, virtualization support, density, security and manageability required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises support expertise to assist your business to plan an efficient switch topology, build test systems to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security vulnerability assessments, set up advanced monitoring, consolidate resources through virtualization, analyze and repair switching and routing issues, maximize system performance, perform capacity planning, and take advantage of the powerful zero-downtime capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist your business to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus platforms.

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    Progent's Computer Help Desk Outsourcing Support Services for desktop support are designed especially for small organizations who require immediate availability of a Help Desk Service Center with expert telephone support and full escalation capability but who have to operate within a modest IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control IT environments that include branch offices, data centers, and cloud resources.

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