Immediate Remote Support for Indianapolis Indiana Computer Systems
Immediate Remote Support for Indianapolis SystemsFor organizations in Indianapolis Indiana, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast solutions manage to turn into big tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to link to your environment remotely without breaching corporate security.

Progent's sophisticated technical support database system maintains comprehensive histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help rendered to every client by any Progent consultant. This history of issues and solutions is organized as a quickly retrievable support knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the best resolutions in the least time.

Online services provided by Progent to companies in Indianapolis Indiana include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and fast recovery of vital files, applications, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are asked to confirm who you are via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting services can support you in establishing an efficient new Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software to address the particular demands of your corporation, or providing occasional online staff to supplement your internal Help Desk resources to handle high-demand situations like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your customers in Indianapolis Indiana quick contact with a dependable support resource with substantial experience offering phone support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a key driver of business performance, and Progent's aim is to resolve rather than just report IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Indianapolis Indiana remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering looming problems before they grow into crashes, automated monitoring can head off stressful and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by multiple OS platforms.
How Your Indianapolis Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Indianapolis Indiana, Progent's phone-based network support specialists are ready to deliver expert and affordable IT help the moment your business needs it. Over 20 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Indianapolis company has a local independent support technician or employs an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in Indianapolis Indiana
Progent's remote support services allow your Indianapolis business to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Indianapolis Indiana, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, IT crises might occur when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these instances, Progent's online support experts provide a convenient, quick, and economical way to supplement your local resources and to transfer useful knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies often depend on independent freelance consultants. Although independent service people have smaller internal costs than big support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system stays available.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments need careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture that can deliver the stable foundation to handle current business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and improving efficiency. These companies hardly need a computer consultant who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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