Fast Remote Troubleshooting for Indianapolis Indiana IT Networks
For companies located in Indianapolis Indiana, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools required to resolve most network problems rapidly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested processes that promote the highest level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's proven technical support database application keeps detailed records of the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance delivered to every client by any Progent consultant. This archive of anomalies and responses is stored as a readily searchable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.
Remote support services provided by Progent to customers in Indianapolis Indiana include:
Certified MS Windows Support
Progent's Microsoft-premier remote service engineers offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most complex issues surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs represent an excellent value because their deep expertise allows them to resolve problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your environment via sophisticated on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and repair.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of system protection services that can bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security support services available from Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Indianapolis Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your current organization, selecting or enhancing Help Desk Call Center software products to address the special requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk resources to handle demanding situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology consultants offers your clients in Indianapolis Indiana rapid assistance from a reliable network service group with extensive background delivering telephone-based help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to resolve rather than just record IT problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group can supply online professional consulting support and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Indianapolis Indiana remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your computer support is proactive and automated. By anticipating possible problems before they expand into full-scale emergencies, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Indianapolis Indiana, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help whenever your business needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Indianapolis company works with a regular freelance support technician or employs a full time organization that can handle common network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to solve unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Indianapolis Indiana
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Indianapolis Indiana the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Indianapolis Indiana and is also ideal for networks in more remote areas that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly subscription fee for support services provided during regular working hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Application Design
Amazon MWS Application Development
By offering a full service centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that fit the unique requirements of your business.
- Sophisticated Online Access Software
Secure online access permits Progent's service professionals to see exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive personal visit. Effective online access tools and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of network support, performing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and organizing support activity allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.