Fast and Affordable Remote Help for Indianapolis Indiana Networks
Immediate Remote Help for Indianapolis NetworksFor organizations in Indianapolis Indiana, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast fixes somehow end up as major bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and proven processes that permit the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's network without breaching system security.

Progent's advanced technical support database system stores extensive records for the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services provided to each Progent client by every Progent consultant. This archive of issues and resolutions is organized as a readily accessible proprietary database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions quickly.

Remote support provided by Progent to clients in Indianapolis Indiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network consultants offers your customers in Indianapolis Indiana rapid communication with a reliable technical support group with substantial experience delivering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a significant driver of business efficiency, and Progent's goal is to resolve instead of simply annotate technical problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online advanced engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Indianapolis Indiana remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so your computer maintenance is proactive rather than reactive. By spotting possible problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by a mix of platforms.
How Your Indianapolis Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Indianapolis Indiana, Progent's online network support specialists are ready to deliver expert and economical system help the moment your organization requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Indianapolis company deals with a local independent support technician or maintains a full time organization that know how to handle common computer issues, Progent’s Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to fix sudden network crises or especially tough integration problems.

Features of Progent's Online Network Services for Indianapolis Indiana
Progent's online help, Internet-based repair, system security expertise, and system administration services offer companies in Indianapolis Indiana unparalleled leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of detailing and archiving support activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



An index of content::

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