Immediate Online Help for Indianapolis Networks
For organizations located in Indianapolis or anywhere in the state of Indiana, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies that promote the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your environment remotely without violating network security.
Progent's advanced technical support database system includes extensive records describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services provided to each Progent customer by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly exploitable support database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with the most efficient resolutions quickly.
Remote services available from Progent to businesses in Indianapolis and throughout the state of Indiana include:
Certified Windows Support
Progent's Microsoft-premier online service engineers can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration support, Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges associated with network design, integration, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to solve problems quickly. In common cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your network via state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and affordable analysis and repair.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Indianapolis Metro Area.
Progent location in the Indianapolis Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recover rapidly following a damaging penetration. Security support services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile access; securing your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Indianapolis Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or improving your established organization, evaluating or customizing Help Desk application software to handle the particular demands of your corporation, or adding occasional online personnel to reinforce your in-house Call Center group to deal with demanding events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of veteran information technology professionals provides your workers in Indianapolis or anywhere in the state of Indiana rapid access to a dependable technical support group with extensive background providing telephone-based support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a solid driver of business success, and Progent's policy is to resolve instead of merely report technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online professional consulting expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they expand into network outages, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a mix of OS platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's online network support specialists are ready to provide effective and economical IT support whenever your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Indianapolis company relies on a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Companies in Indianapolis
Progent's online support services enable your Indianapolis business to experience the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming more available, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most businesses in Indianapolis or anywhere in Indiana, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can solve typical network issues. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to augment your local resources and to convey valuable knowledge to improve your capability to deal with future issues locally.
- Reduced Reliance on Individual Service Providers
For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance consultants carry less overhead than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with critical applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network remains up and running.
- Build a Scalable Foundation for Seamless Growth
Companies typically start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments need careful analysis, smart long-term planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business requirements and ease future growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.