Immediate Remote Support for Indianapolis Information Networks
For businesses located in Indianapolis or anywhere in Indiana, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This reduces direct costs because solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike many remote service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow turn into large bills. Progent's penchant for solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies which allow the maximum level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to interface to your company's computer system remotely without violating network security.
Progent's sophisticated technical support reporting application includes comprehensive documentation for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each customer by every Progent engineer. This database of anomalies and solutions is organized as a readily accessible internal database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient solutions promptly.
Remote technical services offered by Progent to businesses in Indianapolis and throughout the state of Indiana include:
Certified MS Windows Experts
Progent's Microsoft-premier online service professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a consultant's technical skills at the master level. CCIEs can deal with the most stubborn issues occurring in network planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated on-line troubleshooting tools to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of networking appliances by offering services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your business to clean up quickly following a serious penetration. Security services offered by Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to cover a wide range of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Indianapolis Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with professional phone assistance plus the expertise to escalate complex problems to high-level consultants.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center software to handle the unique needs of your company, or providing occasional online staff to reinforce your existing Help Desk group to handle unusually busy situations such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of veteran information technology consultants provides your customers in Indianapolis or anywhere in the state of Indiana immediate assistance from a large network service group with years of experience delivering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to resolve instead of simply annotate IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply remote advanced consulting expertise and education in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into downtime, remote monitoring can avoid stressful and expensive network failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of operating systems.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support engineers are ready to provide expert and cost-effective system support the moment your organization needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Indianapolis organization has a local independent consultant or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to solve unexpected network crises or particularly complex integration projects.
Advantages of Progent's Network Help for Offices in Indianapolis
Progent's remote support services enable your Indianapolis business to experience the benefits of immediate, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
With most offices in Indianapolis and throughout Indiana, nearby network support resources, whether represented by independent consultants or an internal IT staff, can resolve the majority of network problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call support experts offer a convenient, quick, and economical way to augment your local help and to convey valuable information to improve your ability to resolve downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance service people carry less overhead than big consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may require your business to go without help during an emergency. As your network expands, system unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically start with an information architecture created on a modest budget. Lacking a strong framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly designed environments require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The practice of detailing and organizing service records allows more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.