Fast Remote Support for Indianapolis Computer Systems
Urgent Online Help for Indianapolis SystemsFor businesses in Indianapolis or anywhere in Indiana, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where fast fixes somehow end up as major bills. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest level of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.

Progent's powerful customer support database application includes comprehensive documentation of all service that Progent's customers have received. Progent's staff engineers have access to the details of support rendered to each Progent customer by any Progent consultant. This archive of issues and fixes is structured as a conveniently retrievable proprietary database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote service experts are able to find the most efficient solutions in the least time.

Remote support services offered by Progent to businesses in Indianapolis and throughout the state of Indiana include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to assemble and manage an in-house Call Center but who require fast communication with an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent reinforcement of your existing Call Center team. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve complex network issues, or be ready in overflow situations when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Indianapolis or anywhere in the state of Indiana quick communication with a reliable network service group with substantial background offering telephone-based help and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's policy is to resolve and not merely record network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they evolve into network outages, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Indianapolis Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support engineers can provide professional and economical system help the instant your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Indianapolis company relies on a regular freelance consultant or maintains an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to handle sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Indianapolis
Progent's online network troubleshooting services allow your Indianapolis business to experience the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most offices in Indianapolis and throughout Indiana, nearby network support resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of the majority of network issues. On the other hand, major troubles might occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support experts offer a convenient, quick, and economical solution to augment your local resources and to transfer useful knowledge to improve your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to go without help during an IT crisis. As your company grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to insure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically start with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. Such poorly built systems require careful analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies require advice and technical training to negotiate an ever more complex array of technology options available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a broad range of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The practice of detailing and organizing support activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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