Fast Remote Help for Indianapolis Indiana Information Networks
For companies in Indianapolis Indiana, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated technology needed to solve most network issues rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick solutions somehow turn into large bills. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's system without breaching system security.
Progent's proven technical support database application stores thorough records of the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of assistance provided to each client by every Progent consultant. This database of problems and fixes is stored as a readily retrievable internal database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to determine the most efficient solutions quickly.
Online support offered by Progent to clients in Indianapolis Indiana include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most difficult problems surrounding network design, integration, maintenance, compliance, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art on-line support technology in order to provide efficient, secure, and affordable analysis and remediation.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to clean up rapidly following a serious breach. Security solutions available from Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Indianapolis Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your current one, identifying or customizing Call Center application software to handle the special requirements of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk resources to handle high-demand situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network consultants gives your customers in Indianapolis Indiana fast contact with a reliable technical support resource with extensive background offering telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to company success, and Progent's goal is to fix and not merely document technical problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Indianapolis Indiana online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into crashes, proactive monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Indianapolis Indiana, Progent's online network support engineers can provide expert and cost-effective IT support the instant your business requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Indianapolis business deals with a regular freelance consultant or employs an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix unexpected system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Indianapolis Indiana
Progent's online support, remote troubleshooting, system security consulting, and network administration services give offices in Indianapolis Indiana the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Indianapolis Indiana and is also ideal for customers in geographic regions that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online support and asks for no monthly subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support services consist of system integration, MS Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the unique needs of your company.
- Advanced Remote Access Tools
Protected remote access permits Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive personal service call. Sophisticated online access tools and expert engineers together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network support, executing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of documenting and archiving service records results in more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.