Fast and Affordable Online Technical Support for Indianapolis Indiana Information Networks
Fast Remote Consulting for Indianapolis NetworksFor companies in Indianapolis Indiana, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. Efficient support lowers direct costs since solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike many remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where fast solutions somehow turn into substantial invoices. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes which permit the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent's Technical Response Center can interface to your company's system without violating corporate security.

Progent's powerful technical support reporting application maintains comprehensive records describing the service that Progent's clients have received. Progent's staff consultants have access to the records of support provided to every Progent client by any Progent consultant. This archive of trouble tickets and solutions is structured as a quickly searchable support database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to find the most efficient solutions quickly.

Remote support provided by Progent to companies in Indianapolis Indiana include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT staff and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your internal IT support team. End user interaction with the Help Desk, delivery of support services, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your in-house support resources, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or shrink your part of support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services PSA software as well as documentation, testing and education. To find out more about ProSight Shared Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the unique demands of your business, or adding temporary online personnel to reinforce your internal Help Desk team to handle demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals offers your computer users in Indianapolis Indiana immediate communication with a reliable technical support resource with substantial background providing phone support and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid driver of business productivity, and Progent's goal is to solve and not just report IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Indianapolis Indiana remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by multiple platforms.
How Your Indianapolis Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Indianapolis Indiana, Progent's online network support specialists can provide effective and economical system help the instant your company requires it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Indianapolis organization has a regular independent support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Indianapolis Indiana
Progent's remote technical help services enable your Indianapolis business to have the advantages of immediate, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Indianapolis Indiana, nearby computer service providers, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical problems. However, serious problems sometimes occur when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts give you a convenient, fast, and economical way to supplement your regular help and to convey useful information to increase your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although independent consultants have smaller overhead than big service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your company expands, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your IT system stays available.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get piled onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built systems require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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