Immediate Remote Support for Indianapolis Computer Systems
For companies located in Indianapolis or anywhere in the state of Indiana, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most network issues quickly. This reduces immediate costs since service calls use up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your company's environment remotely without violating corporate security.
Progent's advanced customer support database system includes thorough documentation for the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help delivered to every client by every Progent consultant. This history of problems and repairs is stored as a readily searchable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions promptly.
Online technical support services offered by Progent to companies in Indianapolis and throughout the state of Indiana include:
Authorized MS Windows Support
Progent's Microsoft-expert online service professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your business to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges encountered in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value because their broad experience enables them to fix problems rapidly. In many cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your environment using the latest on-line support technology in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer help for the complete line of Cisco's top-selling family of networking devices by delivering services such as:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover rapidly after a damaging breach. Security support services available from Progent include: comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad spectrum of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Indianapolis Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast access to a reliable Help Desk with professional telephone support as well as the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex computer system issues, or be available in those instances when your ordinary resources are overwhelmed.
Progent's Call Center team of veteran network consultants provides your workers in Indianapolis or anywhere in the state of Indiana rapid assistance from an efficient network service resource with years of background offering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a key enabler of company success, and Progent's intent is to resolve instead of simply annotate technical problems.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Indianapolis or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to provide expert and economical system help the moment your company has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Indianapolis organization deals with a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address sudden system crises or especially complex integration projects.
Features of Progent's Online Computer Support for Indianapolis
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer offices in Indianapolis or throughout the state of Indiana the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Indianapolis and is also ideal for customers in geographic regions of Indiana that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for online service and imposes no monthly subscription fee for services provided during normal business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that align with the unique requirements of your company.
- State of the Art Online Connectivity Software
Secure online connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly personal service call. Effective remote access tools and experienced engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every client. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.