Expanding your at-home workforce can have a major impact on IT architecture, security, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Indianapolis company to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Indianapolis, Indiana organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Expanding the business phone environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other combined media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and provide as-needed integration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Indianapolis, Indiana company, call 1-800-993-9400 or visit Contact Progent.