Expanding your remote workforce can have a major impact on IT architecture, security, and company processes. Progent has 20 years of background assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Indianapolis organization to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Indianapolis, Indiana companies to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Extending the company phone environment to include telecommuters is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are popular with SMBs to support teleworkers. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that provides the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help businesses optimize their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages additional combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these VoIP solutions and provide as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Indianapolis, Indiana organization, call 1-800-993-9400 or visit Contact Progent.