Indianapolis Offsite Workforce Solutions Consulting Company
VoIP Technology Consulting
Expanding your at-home workforce can have a major impact on IT architecture, security, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Indianapolis company to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Indianapolis, Indiana organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and centralized management.
VoIP Integration for Teleworkers
Expanding the business phone environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other combined media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, refer to Cisco Unified CM expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and provide as-needed integration and troubleshooting services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Indianapolis, Indiana company, call
An index of content::
VBA for Mac Technical Support Services
Office for Mac Information Technology Consulting
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can support networks that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which intentionally limit sharing between Apple Mac and Windows systems.
ProSight Private Cloud Services Consult
Private Clouds for Small Businesses Consulting Services
Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages including reduced capital costs, reductions in operational expense, improved executive focus, enterprise-class protection, greater availability, and business continuity.
Immediate Systems Management Server 2003 Consultants
SMS Server Upgrade Technology Consulting
Progent's certified experts offer small and mid-size businesses enterprise-grade consulting services for Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and configuration automation. Configuration Manager 2007 is Microsoft's new title for the update management platform formerly called SMS Server. Configuration Manager 2007 offers a range of new features to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Vista Windows Server 2008 support, NAP security support, and device driver management. Progent's certified consulting professionals can show you how to use SMS 2003 or Configuration Manager 2007 effectively for streamlined operating system and application installation, security patch administration, application metering, and licensing reconciliation. Progent's consultants can also help you to migrate smoothly from SMS Server 2003 to System Center Configuration Manager 2007.
24x7x365 Microsoft Expert Windows, Linux, UNIX, Solaris Setup and Support
Windows and Linux On-site Technical Support
If your business computer system combines Linux technology technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified environment that permits all your OS platforms to run side by side for easy administration, seamless information exchange, high reliability, superior performance, and tight protection. Progent's UNIX/Linux and Windows coexistence support offerings feature IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk support.
SharePoint Server and Mac Computer Consulting
Excel for Mac Technology Consulting
Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular business programs. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered computers so that Mac users can access the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
Microsoft Operations Manager Case Studies
Example Application MOM
Before Progent's MOM-based solution, network issues were handled reactively, after users were impacted by them. With the benefit of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to ward off network problems before they grow to be critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before clients are aware that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class availability, security and productivity.
Cisco Certified Expert Reporting Microsoft Access Web App
Microsoft Access performance tuning Development Firm
Progent offers economical online support for all releases of Microsoft Office Access including desktop and browser-based versions and offers advanced assistance for application programming, database conversion, performance optimization, report design, and maintenance. Progent also can provide tailored webinar classes for Access application development and DBA services.
Consultants Private Cloud Hosting
Private Cloud Hosting Services Consultant Services
Progent's Private Cloud Hosting and Management service provides complete hosting of a small organization's production servers in a solution that gives the highest degree of dependability and expandability and is also easy to move to any data center. Progent's Private Cloud Hosting options are based upon mature virtualization architectures that enable small businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence.
Teleworker Video Conferencing Integration Support
Work from Home Video Conferencing IT Services
Progent can help small and medium-size companies to set up and debug conferencing applications to allow their teleworkers to collaborate effectively with colleagues and customers.
Remote Support Services Helpdesk Sharing
Helpdesk Sharing Computer Consulting
Progent's Co-managed Call Center service allows your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
SCCM 2016 Migration Network Consulting
SCCM 2016 Upgrade Support
System Center Configuration Manager 2016 automates software provisioning at scale, simplifies compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health monitoring, enables safe self service, and delivers a single control mechanism for administering multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud experts can assist businesses of any size with any facet of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
SharePoint Business Connectivity Services Consultant
Technology Consulting Services SharePoint Online
Progent has been delivering SharePoint consulting services since the first product was released over two decades ago, and Progent has the breadth and depth of technical know-how to help organizations of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide whether an on-premises, online or hybrid configuration is best suited for your company; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in individual tasks related to your SharePoint 2013 migration.
Dynamics GP/Great Plains Features Online Support Services
Microsoft GP/Great Plains Consulting
Progent's Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and business management solution built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Dynamics GP/Great Plains family, provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently need, with the option to add clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support experts can show you how to install, customize and administer Dynamics GP 2010 and also older versions of Dynamics GP/Great Plains.
MSP360 Server Backup Help and Support
MSP360 Desktop Backup Technical Consultant
Progent can assist you to design, deploy and manage a backup solution based on MSP360 Backup software to protect your IT assets hosted on any major public cloud. Progent offers monitoring and management to protect against data loss caused by user miscues, computer glitches, ill-intentioned insiders, and malware assaults like ransomware.
Virtual Service Desk Support and Help
Extended Support Desk Help and Support
Progent's Shared Call Center service allows your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Hermes ransomware recovery Consultants
Top ransomware cryptoworm recovery Specialists
Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Microsoft Office Computer Support Consultants
Microsoft Integration Company
Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Progent's small granularity does away with large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed. .
ProSight Email Guard Spam and Virus Filtering Service Engineers
Technology Professional Email Black Lists
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Professionals On Demand IT Staff Augmentation Services
Short Term Staffing Technical Support Services
Progent's temporary staff augmentation services allow organizations to meet the need for network support personnel without dealing with the expense and delays associated with identifying and hiring experienced technical workers and without increasing your permanent head count.
Microsoft Windows Server 2012 R2 Support and Integration
Engineer Windows Server 2012 R2 Virtual Fibre Channel
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security strategy, automate network management, help with application development, and build and validate a DR/BC plan.
Emergency Windows 10 Pilot Testing Technical Consultant
Microsoft Windows 10 Upgrade Software Support
Progent's Windows consulting experts can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and onsite evaluation and upgrade services for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined deployment and administration, network design, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and end users, and ongoing consulting support.
Ubiquiti UniFi AP Engineer
Ubiquiti UniFi AP Specialist
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices running across multiple sites with any number of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi professionals who can assist you to determine the value of Ubiquiti's UniFi products for your environment and assist you to design, install, manage, and troubleshoot your UniFi solution.
Cisco Security Technical Support Outsource
Cisco Access Point Design Company
Progent can assist you to utilize Cisco's networking technology to build a solid basis for your local, cloud-centric, or hybrid-cloud data center and streamline operations in key areas such as compute and storage consolidation, security and compliance, versatility, reliability, and disaster recovery.
Immersive Telepresence IT Consultants
Radvision XT5000 Consultant
Progent offers the support of a certified consultant with an extensive background integrating products from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or maintain a video conferencing solution that preserves your investment and optimizes the strategic value of your IT system. Progent also offers the expertise of infrastructure consultants able to help businesses of any size to create and maintain a network that provides the speed, dependability, protection, and scalability you need to support your telepresence solution.
Microsoft Office XP Small Business Computer Consulting Firm
Microsoft Office Integration Group
Progent imposes no initialization charge and asks no retainer for support services provided during regular working hours. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to fester.
After Hours Microsoft Exchange Network Consultants
Exchange 2007 Edge Server Technology Consulting
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.
Support and Integration Dynamics GP Accounting
Dynamics GP Online Help
Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and business analysis tool built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and integrate, and with its modular approach you are able to license only the capability you currently need, with the option to expand clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP support experts can show you how to deploy, customize and manage the current version of Dynamics GP or migrate efficiently from an earlier version.
SQL Server 2016 Disaster Recovery IT Services
Emergency Microsoft Certified SQL Server 2016 PolyBase Configuration
Microsoft SQL Server 2016 introduces significant improvements in speed, scale, security and compliance, uptime, mobile computing integration, and integrated business intelligence. New features include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and on-premises support to help businesses of any size to implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Unified Mobility Manager Computer Consultant
Remote Technical Support Unity Express
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the center of Cisco's collaboration platform. Unified CM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating closely with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified consultants can deliver effective and budget-friendly online and onsite support to help businesses of any size to create and maintain CUCM deployments by providing Unified Communications Manager configuration and technical support consulting services that add maximum productivity. Progent can help with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Microsoft Expert SQL Server SSAS Configuration
SQL Server Analysis Services Support and Help
Microsoft SQL Server 2016 offers major enhancements in speed, scale, data security, uptime, mobile computing integration, and integrated analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop support, Row-level Security, Mobile Reports, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to help businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
DotNET Framework Programming Companies
24-7 .NET MAUI Integration
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET applications quickly and at low cost.
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