Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and company workflows. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Indianapolis company to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Indianapolis, Indiana organizations to with any facet of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, data protection solutions, and streamlined management.

IP Voice Integration for an At-Home Workforce
Extending the company phone environment to include telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's modern or legacy products for VoIP management. Progent can help businesses of all sizes to plan or tune a remote IP voice environment that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps deployed across the network. CUCM supports additional combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early VoIP products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Indianapolis, Indiana business, phone 1-800-993-9400 or go to Contact Progent.



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