In addition to providing fast access to guidance from top-tier network professionals and subject matter experts (SBEs) to assist Indianapolis, Indiana organizations with specific IT problems or longer-term projects, Progent offers short-term staffing to deal with more broadly defined assistance like desktop support, IT management, and Help Desk call center response. Short-term staffing can help organizations to respond to anticipated or unexpected peaks in demand for IT personnel, which may result from situations such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary IT staff augmentation can also fill voids resulting from the absence of in-house IT personnel because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary supplemental staffing services give organizations the flexibility to respond to surges in demand for IT personnel without dealing with the expense and delays that come with identifying and hiring appropriate IT help and without the burden of increasing your permanent staff size.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Center Program
- Rapid access to reliable network professionals
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your in-house network support staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center program is a proven flexible staff expansion option that allows IT groups to divide the responsibilities of Help Desk support transparently between their in-house network personnel and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a joint service alternative powered by the leading shared PSA tool for streamlining, service calls, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite network expertise for organizations across the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Indianapolis, Indiana Organizations
Progent's veteran team of certified consultants and technical experts can provide Indianapolis, Indiana companies a broad range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Indianapolis, Indiana Companies
To learn more details about Progent's temporary staff augmentation services for Indianapolis, Indiana organizations, call 800-993-9400 or visit Contact Progent.