Besides providing rapid access to guidance from high-level network professionals and subject matter experts (SBEs) to help Indianapolis, Indiana companies with discrete technical issues or longer-term initiatives, Progent can provide temporary supplemental staffing to deal with more generalized services like desktop help, IT management, and Call Center response. Short-term staffing can help businesses to respond to expected or surprise increases in the need for network personnel, which may result from situations such as mergers and acquisitions, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary supplemental staffing can also fill voids left by the absence of in-house IT personnel due to scheduled vacations, illness, termination, etc.
Benefits of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services offer businesses the versatility to react to surges in demand for IT services without being saddled with the costs and hassle that come with reviewing and recruiting appropriate IT help and without the risk of adding to your permanent staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Program
- Rapid availability of proven IT pros
- Easy initiation, cessation, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close relationship with a top-level, full-service source for network expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation option that allows IT organizations to divide the responsibilities of Call Center support transparently between their full-time IT personnel and Progent's extensive team of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's shared Call Center service is a joint service alternative powered by the industry's leading group PSA platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network services for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Indianapolis, Indiana Companies
Progent's nationwide team of certified consultants and technical experts can provide Indianapolis, Indiana businesses a wide range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staffing Services for Indianapolis, Indiana Organizations
To find out more about Progent's temporary staff augmentation services for Indianapolis, Indiana businesses, call 800-993-9400 or visit Contact Progent.