For small businesses in Indianapolis Indiana, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of optimized tools and proven methodologies that promote the maximum level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the staff of Progent's online support team to communicate with your company's computer system remotely without compromising corporate security.
Progent's powerful service database system maintains extensive histories describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by any Progent consultant. This database of anomalies and responses is organized as an easily retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to vendors' internal product engineers so Progent's online service experts are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Indianapolis Indiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online technical service professionals offer certified skills in an extensive array of technologies. This breadth of capability allows Progent's consultants to manage almost any emergency likely to take place in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To help businesses with multi-operating system environments, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to companies in Indianapolis include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and certifies a person's networking skills at the expert level. CCIEs can deal with the most stubborn issues encountered in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs are an excellent value since their depth of expertise enables them to resolve the most difficult problems quickly. In typical instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive immediate help for severe network issues that are hurting business productivity but are beyond the comfort zone of your ordinary computer service providers. Progent's Cisco-qualified CCIE engineers can tie into your network using the latest remote troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Certified Windows Expertise
Progent's Microsoft-expert online support experts can provide network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a range of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to recover rapidly following a damaging breach. Security support services available from Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Indianapolis Indiana Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who want quick response from a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk software products to meet the unique needs of your business, or adding temporary phone support personnel to work with your existing Call Center resources to handle high-demand scenarios like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Indianapolis Indiana instant contact with an efficient network service group with years of experience delivering telephone-based support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's intent is to resolve instead of just document technical issues.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative elements of Mac environments by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Indianapolis Indiana online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into crashes, remote monitoring can avoid stressful and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a variety of OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region