For small and midsize businesses in Indianapolis Indiana, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they have the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where fast repairs somehow turn into substantial tabs. Progent's skill at disposing of problems quickly results in your business spending less cash.
Progent's Online Support Tools
Over time, Progent has developed an arsenal of optimized technologies and proven methodologies that allow the highest level of efficiency for remote consulting and troubleshooting for small company IT systems. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to link to your company's system remotely without breaching corporate security.
Progent's sophisticated service reporting application stores extensive records for the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance rendered to each Progent customer by every Progent engineer. This database of problems and repairs is stored as a readily exploitable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's online service experts are able to find optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Indianapolis Indiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote support experts have credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's consultants to handle virtually any problem likely to occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-OS networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services Offered by Progent to small businesses in Indianapolis include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and validates a consultant's technical knowledge at the master level. CCIEs can resolve even the most stubborn issues occurring in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value since their depth of expertise enables them to resolve the most difficult problems rapidly. In many instances, less qualified service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive immediate help for severe network infrastructure problems that are impacting business productivity but are outside the comfort zone of your regular network service providers. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated on-line support tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified online service professionals offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and integration,
Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate quickly after a serious penetration. Security services available from Progent include: thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Indianapolis Indiana Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who require fast response from a dependable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software products to address the unique requirements of your company, or providing temporary phone support staff to work with your existing Help Desk group to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Indianapolis Indiana quick access to a reliable technical support resource with extensive background offering phone help and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a major driver of business performance, and Progent's intent is to fix instead of merely track technical issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Excel. For additional information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative components of Mac computing by providing remote help support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Indianapolis Indiana online computer system monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your environment so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into full-scale emergencies, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a mix of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region