For small and midsize businesses located in Indianapolis or anywhere in the state of Indiana, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that allow the maximum degree of efficiency for remote technical support and repair for small company computer networks. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to access your computer system without compromising system security.
Progent's proprietary technical support database system maintains extensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support provided to every customer by any consultant. This archive of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' internal product engineers so Progent's remote service experts can arrive at optimal solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Indianapolis or anywhere in Indiana or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's engineers to handle virtually any emergency that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to clients in Indianapolis and throughout the state of Indiana include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. CCIEs can deal with the most intractable problems surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional value because their deep experience enables them to solve even the most complex problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for complex network infrastructure problems that are impacting worker productivity but are beyond the scope of your ordinary computer support personnel. Progent's CCIE support experts can tie into your network by means of advanced remote support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP security consultants offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly after a serious breach. Security support services available from Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Indianapolis Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for smaller businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the most difficult computer system challenges, or be available in overflow situations when your regular resources are swamped.
Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your established one, identifying or enhancing Call Center software to meet the unique demands of your business, or adding temporary online personnel to reinforce your existing Help Desk resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of experienced network consultants offers your computer users in Indianapolis or anywhere in the state of Indiana instant communication with a reliable technical support group with substantial experience delivering telephone-based support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's aim is to resolve and not merely document IT issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth consulting support and education in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can support the imaginative components of Macintosh systems by offering phone-based help services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause crashes, remote monitoring can head off inconvenient and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of operating systems.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.