For small and midsize businesses located in Indianapolis Indiana, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and the sophisticated tools to resolve the majority of network issues quickly. This lowers direct expenses because solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for disposing of problems efficiently translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which allow the maximum level of effectiveness for remote help and troubleshooting for small business computer systems. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising system security.
Progent's advanced technical support database application maintains comprehensive records for all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance delivered to every Progent client by every consultant. This database of trouble tickets and responses is stored as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to find optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Indianapolis Indiana or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's online consulting professionals have certified skills in a comprehensive set of disciplines. This wide range of capability permits Progent's consultants to address virtually any crisis that may occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-operating system environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to customers in Indianapolis include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of information technology including system architecture, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most complex issues surrounding network design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs provide excellent value because their depth of expertise enables them to solve even the most complex problems quickly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive urgent help for severe network infrastructure issues that are impacting business efficiency but are outside the scope of your regular network maintenance providers. Progent's Cisco CCIE engineers can connect to your computer system using advanced remote support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-certified online support engineers offer network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help you to recuperate quickly following a damaging breach. Security solutions offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Indianapolis Indiana Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for smaller businesses who don't have the budget to assemble and manage an internal Call Center but who need fast access to an effective Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or improving your established one, identifying or customizing Call Center application software to address the particular requirements of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources during demanding situations such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of seasoned network consultants offers your computer users in Indianapolis Indiana rapid access to a dependable network service resource with years of background providing telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to resolve and not just report IT issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply online professional engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Office Project, MS Word, and Microsoft Excel. To find out more concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic aspect of Mac environments by delivering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Indianapolis Indiana remote computer system monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By spotting looming issues before they expand into crashes, system monitoring can ward off stressful and costly information system failures. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of OS platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region