For small companies in Indianapolis Indiana, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system problems quickly. This lowers immediate costs since service calls take up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's advanced technical support database application maintains thorough records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each Progent client by any Progent engineer. This history of anomalies and solutions is structured as an easily exploitable support database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts are able to come up with the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Indianapolis Indiana or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in an extensive set of products and technologies. This breadth of technical skills allows Progent's consultants to tackle almost any problem likely to take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online services available from Progent to small businesses in Indianapolis include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and certifies a person's network technology skills at the master level. CCIEs can handle the most stubborn issues encountered in network design, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value because their deep experience enables them to solve the most intractable problems quickly. In many instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get immediate support for complex network problems that are impacting business productivity but are outside the experience of your local IT service providers. Progent's Cisco CCIE consultants can tie into your computer system by means of advanced on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-expert online service engineers can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a variety of security services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist you to clean up rapidly following a serious breach. Security services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; defending your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies often request. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Indianapolis Indiana Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are well suited for smaller companies who don't have the resources to support an in-house Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your current one, evaluating or enhancing Call Center software to meet the unique demands of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to deal with demanding events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of experienced network consultants gives your workers in Indianapolis Indiana immediate communication with a reliable support group with substantial background providing phone consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a key driver of company success, and Progent's goal is to resolve rather than merely document technical issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative components of Apple Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Indianapolis Indiana remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive and automated. By anticipating looming trouble spots before they grow into downtime, system monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a combination of platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region