For small and midsize businesses located in Indianapolis or anywhere in the state of Indiana, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that allow the maximum degree of efficiency for remote technical support and repair for small company computer networks. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to access your computer system without compromising system security.
Progent's proprietary technical support database system maintains extensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support provided to every customer by any consultant. This archive of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' internal product engineers so Progent's remote service experts can arrive at optimal solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Indianapolis or anywhere in Indiana or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's engineers to handle virtually any emergency that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to clients in Indianapolis and throughout the state of Indiana include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. CCIEs can deal with the most intractable problems surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional value because their deep experience enables them to solve even the most complex problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for complex network infrastructure problems that are impacting worker productivity but are beyond the scope of your ordinary computer support personnel. Progent's CCIE support experts can tie into your network by means of advanced remote support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote PC desktop support such as Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM and CISSP security engineers can provide a variety of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly following a serious breach. Security solutions offered by Progent include: thorough security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Indianapolis Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for smaller companies who lack the resources to assemble and manage an in-house Help Desk but who require quick response from a reliable Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can serve as an escalation alternative to resolve complex technical problems, or be available in overflow instances when your regular support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to handle the special demands of your corporation, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced network professionals gives your customers in Indianapolis or anywhere in the state of Indiana immediate access to a dependable support group with extensive background providing phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to solve and not simply document IT issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Excel. For more information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can promote the creative components of Mac systems by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.