317-800-7667
3960 Southeastern Avenue
Indianapolis, IN 46204
Consulting Expertise
UNIX and Linux Remote Technical Support for
Indianapolis Small Company Network Systems
For small and midsize businesses in Indianapolis or anywhere in Indiana, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for online technical support and troubleshooting for small business IT networks. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your network remotely without breaching system security.
Progent's proprietary service reporting application keeps detailed records of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance delivered to each customer by any engineer. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts can find the best resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Indianapolis or anywhere in Indiana or to learn additional information about Progent's online support programs, call Progent at
Remote Network Support Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in an extensive array of disciplines. This broad scope of IT skills allows Progent's consultants to address practically any crisis likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to small businesses in Indianapolis and anywhere in the state of Indiana include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to current Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE
- Debian-GNU
- Slackware
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and indicates an individual's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues encountered in network design, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get urgent assistance for serious network issues that are crippling worker productivity but are not within the comfort zone of your local IT maintenance resources. Progent's CCIE engineers can interface to your environment using sophisticated remote support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
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Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
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CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need quick communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or improving your current one, selecting or customizing Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk team to handle unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology experts provides your workers in Indianapolis or anywhere in the state of Indiana quick assistance from a dependable network service group with years of experience providing telephone-based help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's target is to resolve and not merely document IT problems.
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Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides remote professional consulting expertise and training in specific business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.Progent's Mac consultants can nurture the imaginative components of Apple Mac environments by delivering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your IT support is proactive and automated. By detecting looming issues before they result in crashes, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Indianapolis Metro Area.
| City | Address | Phone | Link |
| Indianapolis | 3960 Southeastern Avenue Indianapolis, Indiana 46203 |
317-800-7667 | Indianapolis Network Support Services |
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Progent offers the assistance of a certified VMware VCDX expert to help you plan, configure, manage and repair VMware vSphere-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid systems. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and application mobility.
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Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive remote or onsite technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.
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Progent's Cisco certified wireless networking consultants can provide economical remote and on-premises help for both end-of-life and modern Wave 2 Aironet wireless access points and Progent can help your business to design and maintain Wi-Fi environments that include indoor and outdoor/industrial Aironet access points.
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Specialists Lync Server 2013 and SQL Server
Microsoft Professional Lync Server 2013 topology
Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and protected communications environment that supports the modern BYOD computing style with instant messaging (IM), real-time presence, web conferencing with app sharing, as well as IP-based and PSTN telephony across a broad range of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and network integrators can help you to assess the business benefits of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management staff and end users. Progent has expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.
24x7x365 Migration Help Windows 7 Migration Top Ranked Computer Consulting Windows 7 Security
64-bit Upgrade Engineer Emergency 64-bit Migration Specialists
Microsoft Project Server Reporting Technology Professional
Project Server 2013 Applications Consultants
Progent's Microsoft consultants can provide advanced support in implementing, using and debugging any edition of Microsoft Project, Project Server, and Project Online and can provide a wide variety of cost-effective remote support services based on proven best practices to help organizations of any size to receive all the benefits of this leading project management solution. Services offered by Progent include solution design, installation and upgrades, strategies for secure collaboration among local and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
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Microsoft GP/Great Plains Technology Consulting
24x7 Microsoft Dynamics GP ERP Setup and Support
Microsoft Dynamics GP allows you to expand and manage your business better by delivering deep access to strategic data and a fast ROI. Dynamics GP offers major business benefits including its ability to expand the presence of your organization, manage your financials, computerize financial processes, standardize processes throughout your company, refine inventory control, enhance order accuracy, expand revenue and shorten turnaround time, and increase free cash flow. Progent can help you configure and maintain a robust, safe server and network foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to make sure you reap all the benefits of your Microsoft Dynamics GP/Great Plains software.
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Consult Virtual Server Private Cloud Hosting
Specialists Hosting for Virtual Servers
Progent's Private Cloud Hosting and Management service provides complete hosting of a small or mid-size company's servers in a solution that gives the maximum level of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management services are based upon mature virtualization platforms that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility.
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Small Business WAP131 Online Support
Small Business WAP300 AP Support and Integration
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based units engineered as entry-level wireless APs for small offices. Progent's Cisco CCIE wireless network infrastructure experts can provide remote or on-premises configuration and debugging support to assist your organization to plan, implement, update, tune, administer and troubleshoot Cisco Small Business Wi-Fi access point environments of any size or architecture.
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SMS Server 2003 Upgrade Integration
SMS 2003 Upgrade Consultant
Progent’s Microsoft experts provide small and medium size companies world-class consulting services for Microsoft Systems Management Server and Configuration Manager, Microsoft's solutions for update and deployment automation. Configuration Manager 2007 is the new title for the update management solution formerly known as SMS Server. Configuration Manager offers a variety of new features to SMS Server 2003 such as full automation, integrated Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified engineers can show you how to use SMS or System Center Configuration Manager effectively for streamlined OS and application deployment, security patch administration, application metering, and licensing reconciliation. Progent's consultants can also assist you to move efficiently from Microsoft Systems Management Server 2003 to Configuration Manager 2007.
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WatchGuard Firebox T55 Firewall Intrusion Detection
Progent provides support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.
Cisco and Microsoft Wireless Security Professionals Consult Wireless Security
SIP Trunk Migration Online Support
Remote Cisco SIP and CUBE Remote Technical Support
Progent's Cisco CCIE-certified SIP infrastructure consultants can help your business to plan, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and offer cost-effective online or on-premises support to help businesses to move efficiently to an advanced unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.
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Consultant Microsoft Exchange Upgrade
Exchange Server 2000 Upgrade Computer Engineer
Years of experience with Microsoft's Exchange products makes Progent one of the most knowledgeable computer consulting companies in California for configuring messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Microsoft Exchange Server under common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-provided or POP3 Email environment, and outsourcing your Exchange Server administration.
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Microsoft CRM Technology Consulting Services
MS CRM Professional
Microsoft Dynamics Customer Relationship Management helps small businesses build profitable customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share information to help promote selling success and offer consistent, effective customer service. Progent can configure the optimal network environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can show you how to integrate Microsoft CRM with your sales or customer support databases.
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Windows, UNIX, Solaris Support and Help
Consult Windows and UNIX
Progent's UNIX platform consulting services provide small and mid-size companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent offers your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and maintain a protected and robust cross-platform connectivity and communications solution that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
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Mac Remote Consult
Progent offers nationwide online phone support and troubleshooting services for companies that operate Apple Mac networks or whose IT systems include a combination of Apple macOS and OS X with Microsoft Windows products. Progent's engineers can provide Apple macOS and OS X users a range of services such as desktop assistance, migration to the latest version of OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent can also assist your business with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote IT help offers optimum return for your IT budget by extending user efficiency and limiting the time charged for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and consultants allow Progent to handle most IT problems without squandering time and money by going to your location. In most of situations your network issues can be dealt with over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to help you with the most challenging system problems.
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MySQL Standard Edition Engineer
Progent can provide affordable online access to an Oracle-certified MySQL administrator or software programmer and can help organizations of all sizes to configure and manage MySQL in a dependable network environment that offers high levels of performance, scalability, and protection. Progent also has proven skill helping businesses port databases from Oracle to MySQL.
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Remote Profile Les Kent
Les Kent Progent
Les Kent has a 35-year history of effective technology integration, business administration, marketing, and operations. He has shown a knack for developing elegant IT solutions during his time as as a system architect, software developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global corporations.
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Progent's CISSP-premier network security experts can assist organizations of all sizes with any aspect of information system security. Progent can implement cost-effective security solutions that protect a small office from advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources distributed over a mix of physical datacenters and public and private clouds.
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Progent's engineers can provide a range of technical services to assist organizations of all sizes to deploy, administer, and troubleshoot environments that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprises, Progent's senior project management consultants can assist to set up test environments to assess Microsoft Windows 8.1 and develop and execute Windows 8.1 migration projects based on leading practices.
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Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced so far that companies of all sizes can afford a degree of protection that was once limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options delivered as economical services created to assist you to identify and resolve a an array of network issues before they can disrupt productivity.
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Progent provides small businesses a pair of ultra-affordable network security evaluation scanning packages that include, for a set fee, remotely administered inventory scans of your network security profile which are analyzed by expert security engineers who interpret the results of the remote scan, present objective summaries of your current security vulnerability, and make recommendations for enhancements. Progent offers two complementary security inventory packages for external and internal security testing that are priced to meet the restricted budgets of small businesses while delivering enterprise-quality assessments of your IT network's vulnerability to assault.
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Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN products such as the Symantec Raptor and VelociRaptor line or help you upgrade to newer firewall technology. Progent can also enable you to design and implement a comprehensive security plan that can incorporate firewall and VPN appliances and utilities, managed security and virus defense services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your single source for continuing technical help, maintenance, education, and security expertise.
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Altaro VM Backup provides small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost backup to Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective, advanced encryption, granular restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of services to help you to plan, install, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup.
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GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines addressed under GIAC certification such as auditing network security mechanisms, security incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
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Progent's CISSP-premier network security experts can help businesses of all sizes with any aspect of information system security. Progent can implement cost-effective security solutions that protect a small business against modern malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile users accessing network resources distributed over a mix of physical datacenters and various clouds.
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SQL Server 2012 Monitoring Consultant Services
SQL Server Configuration Manager Professionals
Progent can provide the expertise of certified engineers as well as seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and data security professionals to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and configure an efficient and secure IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
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Progent can provide the support of certified consultants as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network engineers, business continuity planning specialists, and security consultants to help your business to evaluate the likely benefits of SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and define an efficient and safe network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
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Progent's Microsoft-certified consultants offer in-depth support in deploying, using and debugging all versions of Microsoft Project Server and can deliver a broad variety of affordable online support services following proven best practices to help organizations of any size to receive all the advantages of this powerful platform. Consulting support offered by Progent include solution planning, installation and upgrades, setting up secure file and status sharing among local and offsite users, network optimization, and customized online training classes.
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Windows 2003 Server Setup and Support
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The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the version and set up of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, installing, administering and supporting sophisticated IT applications powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
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ProSight DPS Hybrid Cloud Backup Services Technical Consultant
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ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data.
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PC Desktop Small Business IT Outsourcing Services
Microsoft Desktop Consulting Firms
Progent can deliver a wide array of affordable consulting and support services to assist your company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer onsite or remote assistance for single machines or notebooks or help you to design and carry out a large-scale migration to new or revised operating system platforms and business applications. Progent can also supply engineers and technicians to help you to plan for and complete a site relocation or consolidation designed to produce minimal disruption of your productivity.
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If you are a network engineer with system support experience, teaming with Progent and working for our clients will expand your skills via collaboration with our team of mutually supportive, high-output consultants. Progent's commitment to providing IT consulting and computer support to small and midsize businesses will offer you the opportunity to consult in depth with business leaders and add significantly to the success of dynamic organizations. In addition, Progent's virtual office environment offers state-of-the-art technology for remote service and wireless access to allow you to deliver fast fixes when you take on business-critical issues.
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Specialists Jabber and Webex Meeting Server
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Progent's Jabber consultants can provide remote or onsite expertise to help businesses of any size to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for all the technologies that make up building a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office applications, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a modern collaboration solution.
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Colocation Facility Online Troubleshooting
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Colocation sites allow companies to share enterprise-class facilities for housing network equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can help your small business with all facets of your colocation program such as selecting and moving to a colocation facility, designing system architecture, specifying required equipment, on-site and on-line troubleshooting, establishing online system administration, and training your support personnel.
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Firepower Services Technology Consulting
Firesight Technology Consulting Services
Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and execute an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally control IT environments that include local offices, data centers, private clouds and public clouds.
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Stealth Penetration Testing Technology Consulting Services
Stealth Penetration Testing Firewall Audit
Stealth intrusion checking is a key component of any comprehensive IT system security plan. Progent’s security experts can run thorough penetration checks without the awareness of your company's internal network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event history monitoring are correctly configured and consistently observed.
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Citrix XenDesktop VDI IT Consultant
Citrix FlexCast IT Consultant
Citrix has developed a comprehensive family of platforms that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the business benefits of Citrix virtualization products and help you plan, test, deploy, troubleshoot, and maintain Citrix solutions.
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VoIP Remote Troubleshooting
Network Consultants Cisco VoIP Phones and CUCM
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
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Progent's SonicWall firewall experts can show you how to integrate, maintain, and update SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your corporate operations.
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Microsoft Windows 2003 On-site Support
Microsoft Windows 2003 Computer Engineer
The experience of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft technology, assures you success in selecting the version and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with planning, installing, administering and troubleshooting powerful information technology solutions powered by Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
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NetApp Disaster Recovery Consult
Consultant Services NetApp MetroCluster and FlexPod
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering along with continual replication to provide fast, zero RPO disaster recovery (DR) between datacenters located up to 300km away from one another. Progent's roster of veteran network experts can assist your business to design, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a configuration replication network, and verifying your DR system to show adherence with industry standards and government requirements.
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Shared Help Desk Ticketing Online Support Services
Virtual Service Desk Consulting Services
Progent offers three essential types of Contact Center services including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your customers instant access to a reliable support resource with years of experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on giving the support Call Center a positive reputation as a solid contributor to business performance. Progent's target is to resolve rather than merely report problems.
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Network Infrastructure Health Review Consultancy
ProSight Network Health Audit Consultants
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner and safer AD implementation. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime.
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Cisco has developed an extensive product line of routers that includes routers designed to deliver the security, bandwidth, and availability required by organizations ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to build a solid infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.
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Consult QTS Sacramento Natomas Data Center
The QTS (formerly Herakles) Colocation Center is located in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS data center as a colocation site or if your company is considering moving your primary or disaster recovery system to Herakles/QTS, Progent offers a variety of affordable services including colocation migration, system installation and upgrades, network optimization, project management services, virtualization expertise, offsite network monitoring, automated network management, application programming, business continuity planning and testing, security evaluation, and the support of the Progent Test Lab.
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UNIX, Windows Engineers
If your company is producing UNIX-based software on a network that has MS Windows-based servers, PCs, and office applications, Progent offers comprehensive network support outsourcing that allows you to focus on your area of strategic know-how without the continual distraction of managing your company information system. Through the use of smart server monitoring and by delivering online and on-site support as your business needs it, Progent represents an affordable solution for maintaining an information system that provides high dependability, protection, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual infrastructure, remote and on-premises support and repair, 24x7 monitoring services, and Helpdesk services.
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Consulting VMware VCDX
VMware Services
Progent can provide the support of a certified VMware VCDX expert to help you plan, configure, manage and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery.
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Aironet 2800 Access Point Network Consultants
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Progent's Cisco certified Wi-Fi experts can provide economical remote and onsite support for both end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist your business to design and maintain wireless solutions that include indoor and outside/ruggedized Aironet access points.
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Network Management Outsourcing Consultant Services
Progent's ProSight portfolio of managed IT services are geared to offer businesses who have small internal network administration and support teams with low-cost access to world-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed IT services include fixed IT management costs, smart automation of routine management processes, ongoing absorption of new information technology, graceful transition from older technology to current solutions, improved alignment of computer technology with strategic goals, access to seasoned IT experts, and freeing up management to focus on business issues rather than ever-changing information technology.
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SharePoint Server Configuration
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Progent’s Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a central location for your workers or customers to connect to, organize, share and interact with useful information, files, and applications and to communicate with other people. It enables quicker and more intelligent decisions, more effective access across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and outside a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, download and re-use.
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SCVMM On-site Technical Support
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to move from a legacy edition of SCVMM or from another management platform, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you realize the highest possible return on investment.
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Network Support Microsoft SQL Server
Microsoft SQL Professional
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can give your business a significant competitive edge. SQL Server features core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.
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system center 2016 operations manager Remote Consulting
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable uptime for critical applications by offering unified, mixed-platform monitoring of IT infrastructure installed throughout local systems and cloud environments. Progent's SCOM consulting group offers advanced remote and onsite support to assist organizations of all sizes to plan, implement, tune, update and repair SCOM 2016 solutions. Progent can assist you to migrate to SCOM 2016 from earlier versions of Operations Manager or from different monitoring platforms, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to extend your SCOM 2016 environment to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.
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WLAN Site Survey Technical Support
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Progent’s Wireless Site Survey helps you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network customized for your environment, offering your business a WLAN that has the reception, performance, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service.
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Progent's Cisco-certified wireless technology consultants can assist you to configure, manage, and debug Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
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Cybersecurity Group CISSP Certified
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Progent's CISSP-premier network security experts can assist organizations of all sizes with any aspect of IT security. Progent can help create efficient security solutions that guard a small business against advanced threats or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing network resources distributed over multiple physical datacenters and public and private clouds.
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Desktop Change and Update Migration Consulting
Microsoft Patch Management Network Administration
Progent's Microsoft-certified consultants can assist your company to streamline desktop update and patch deployment by providing support for administration tools such as Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
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Zero Downtime Branch office Connections Consulting Services Automatic Fail-over Support Services
Live Online Windows 8.1 Instruction
Live Online Office Publisher Education
Progent's virtual classroom webinars offer small companies the affordability, ease, and flexibility of web-based seminars plus the effective pedagogic techniques of seasoned teachers who employ sophisticated technology to simulate real-time, participatory classrooms. Progent offers remote training for key desktop applications including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Project: MS Dynamics business accounting and analytics software such as MS Dynamics GP; plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
