For small and midsize businesses in Indianapolis or anywhere in Indiana, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for online technical support and troubleshooting for small business IT networks. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your network remotely without breaching system security.
Progent's proprietary service reporting application keeps detailed records of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance delivered to each customer by any engineer. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts can find the best resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Indianapolis or anywhere in Indiana or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in an extensive array of disciplines. This broad scope of IT skills allows Progent's consultants to address practically any crisis likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help customers with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to small businesses in Indianapolis and anywhere in the state of Indiana include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to current Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and indicates an individual's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues encountered in network design, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get urgent assistance for serious network issues that are crippling worker productivity but are not within the comfort zone of your local IT maintenance resources. Progent's CCIE engineers can interface to your environment using sophisticated remote support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Indianapolis Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need quick communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or improving your current one, selecting or customizing Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk team to handle unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology experts provides your workers in Indianapolis or anywhere in the state of Indiana quick assistance from a dependable network service group with years of experience providing telephone-based help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's target is to resolve and not merely document IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides remote professional consulting expertise and training in specific business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative components of Apple Mac environments by delivering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your IT support is proactive and automated. By detecting looming issues before they result in crashes, system monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Indianapolis Metro Area.
Progent location in the Indianapolis Metro Area