For small companies in Indianapolis Indiana, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system problems quickly. This lowers immediate costs since service calls take up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's advanced technical support database application maintains thorough records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each Progent client by any Progent engineer. This history of anomalies and solutions is structured as an easily exploitable support database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts are able to come up with the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Indianapolis Indiana or to find out more about Progent's online support options, contact Progent at
Online Support Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in an extensive set of products and technologies. This breadth of technical skills allows Progent's consultants to tackle almost any problem likely to take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online services available from Progent to small businesses in Indianapolis include:
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Progent also offers a broad range of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your current one, evaluating or enhancing Call Center software to meet the unique demands of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to deal with demanding events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of experienced network consultants gives your workers in Indianapolis Indiana immediate communication with a reliable support group with substantial background providing phone consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a key driver of company success, and Progent's goal is to resolve rather than merely document technical issues.
Progent's Mac experts can nurture the imaginative components of Apple Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Indianapolis Indiana remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive and automated. By anticipating looming trouble spots before they grow into downtime, system monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a combination of platforms.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
City | Address | Phone | Link |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |