For small businesses located in Indianapolis or anywhere in the state of Indiana, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate expenses since solutions take up fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling problems quickly results in your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum level of effectiveness for online help and troubleshooting for small and midsize business computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your company's computer system without compromising system security.
Progent's powerful service reporting application maintains detailed records describing all service that Progent's clients have received. Progent's team consultants have access to the records of assistance rendered to every Progent customer by every Progent engineer. This history of issues and solutions is stored as an easily accessible proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the best solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Indianapolis or anywhere in Indiana or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote support engineers offer credentials in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's consultants to resolve virtually any crisis that may take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support services provided by Progent to customers in Indianapolis and anywhere in the state of Indiana include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs can resolve the most stubborn issues encountered in network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to fix even the most difficult problems quickly. In many cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure problems that are impacting worker efficiency but are beyond the experience of your ordinary IT service resources. Progent's Cisco CCIE engineers can interface to your environment by means of the latest on-line support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop services including Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly following a damaging penetration. Security services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile access; securing your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Indianapolis Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are ideal for smaller organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick response from an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk or improving your existing one, selecting or modifying Help Desk software products to handle the special needs of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center resources to handle high-demand events like software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of seasoned information technology experts gives your workers in Indianapolis or anywhere in the state of Indiana rapid assistance from a reliable support resource with extensive background delivering phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a crucial driver of business success, and Progent's policy is to fix and not just annotate network issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides remote professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read more information on Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the creative facets of Apple Mac computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Indianapolis, or anywhere in the state of Indiana, online network monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent for your business so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in full-scale emergencies, proactive monitoring can avoid disruptive and costly network crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Indianapolis Metro Area.
Progent location in the Indianapolis Metro Area