For small businesses in Indianapolis or anywhere in Indiana, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. This reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into big invoices. Progent's penchant for handling technical issues efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized tools and proven methodologies which promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to link to your network remotely without violating network security.
Progent's highly evolved service reporting system stores comprehensive records for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of services rendered to every customer by any engineer. This database of anomalies and resolutions is organized as a quickly retrievable proprietary database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts are able to find optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Indianapolis or anywhere in Indiana or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support experts have credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to address almost any crisis likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-operating system networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based services available from Progent to clients in Indianapolis and throughout the state of Indiana include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most intractable challenges occurring in network infrastructure planning, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise enables them to resolve even the most complex problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can receive immediate assistance for severe network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your local IT service providers. Progent's Cisco-qualified CCIE consultants can connect to your environment via advanced remote support technology in order to provide efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-certified online service experts offer network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Indianapolis Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the resources to support an in-house Help Desk but who want quick access to a reliable Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk Call Center software to meet the unique demands of your corporation, or providing temporary online staff to supplement your internal Help Desk Call Center team to deal with demanding situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology experts gives your workers in Indianapolis or anywhere in the state of Indiana immediate assistance from a large technical support resource with substantial experience delivering phone support and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's intent is to solve and not merely track technical issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh systems by delivering phone-based consulting support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive and automated. By spotting potential problems before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.