For small companies located in Indianapolis or anywhere in the state of Indiana, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value because they have the practical experience and the advanced tools to solve most information system problems rapidly. This lowers direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at solving problems quickly translates into your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and proven processes which permit the maximum degree of efficiency for remote consulting and repair for small business information networks. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your environment without violating network security.
Progent's proprietary service database system maintains thorough documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent customer by any Progent consultant. This history of problems and resolutions is organized as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Indianapolis or anywhere in Indiana or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based technical support experts offer advanced credentials in an extensive array of disciplines. This broad range of technical skills allows Progent's consultants to tackle practically any emergency likely to take place in a small company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to customers with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to companies in Indianapolis and anywhere in the state of Indiana include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn issues encountered in network design, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to resolve the most complex problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely support for serious network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your ordinary computer service personnel. Progent's CCIE engineers can communicate with your environment via state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a range of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Indianapolis Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for small companies who don't have the resources to support an in-house Help Desk Call Center but who need fast communication with an efficient Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless addition to your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the most difficult computer system challenges, or be ready in those instances when your other resources are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk Call Center application software to meet the special demands of your corporation, or providing occasional online staff to reinforce your existing Call Center group to deal with demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology consultants provides your customers in Indianapolis or anywhere in the state of Indiana immediate communication with a dependable network service group with substantial background offering phone help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a key driver of company success, and Progent's aim is to fix instead of just record network issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team provides remote advanced consulting support and training in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic aspect of Mac environments by offering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Indianapolis, or anywhere in the state of Indiana, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your IT support is proactive rather than reactive. By uncovering possible issues before they expand into crashes, remote monitoring can avoid inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.