For small companies in Indianapolis or anywhere in Indiana, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent value because they have the practical experience and the advanced tools to resolve most network issues rapidly. This lowers direct expenses since solutions accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently translates into your company spending less money.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for small company IT networks. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without violating network security.
Progent's highly evolved customer support database system keeps comprehensive histories for all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help rendered to each Progent customer by any Progent engineer. This history of anomalies and solutions is organized as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Indianapolis or anywhere in Indiana or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's phone-based support experts possess certified skills in an extensive array of disciplines. This broad scope of IT skills enables Progent's engineers to tackle practically any emergency that may crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to customers in Indianapolis and throughout the state of Indiana include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most complex challenges occurring in network design, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience allows them to solve the most difficult problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate support for severe network infrastructure issues that are hurting worker efficiency but are outside the experience of your regular IT maintenance providers. Progent's CCIE support experts can communicate with your network using sophisticated remote troubleshooting technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support experts offer network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server design,
Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Qualified Network Security Professionals
Progent's accredited CISM and CISSP security engineers offer a range of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to recuperate quickly after a serious penetration. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; building safe architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online consulting solutions include:
How Your Indianapolis Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who lack the resources to assemble and manage an internal Call Center but who need quick response from an efficient Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Call Center can act as an escalation resource to handle the most difficult network challenges, or be available in those situations when your other resources are swamped.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk Call Center software products to meet the unique requirements of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center resources to handle high-demand scenarios like software transitions, major updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology experts offers your computer users in Indianapolis or anywhere in the state of Indiana immediate contact with a reliable support resource with substantial background offering phone support and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's target is to solve and not simply report technical issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply remote professional consulting support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For more on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative components of Macintosh environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Indianapolis, or anywhere in the state of Indiana, online computer system monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network support is proactive rather than reactive. By exposing emerging problems before they expand into crashes, system monitoring can ward off stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a combination of OS platforms.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.