Immediate Remote Support for Indianapolis Computer Systems
Immediate Phone Consulting for Indianapolis NetworksFor businesses located in Indianapolis or anywhere in Indiana, Progent provides remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. This lowers direct costs since solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick fixes manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-tested processes that allow the highest level of efficiency for remote consulting and repair for information networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to communicate with your environment without violating system security.

Progent's advanced technical support database application maintains comprehensive documentation describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by any Progent consultant. This history of issues and fixes is organized as a quickly exploitable support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists are able to determine the best resolutions promptly.

Remote technical services provided by Progent to companies in Indianapolis and throughout the state of Indiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the resources to assemble and manage an in-house Help Desk but who need fast access to an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing one, selecting or customizing Call Center software to meet the special demands of your business, or providing occasional phone support personnel to reinforce your existing Call Center team to handle demanding situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Indianapolis or anywhere in the state of Indiana fast access to an effective network service resource with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a key enabler of business efficiency, and Progent's policy is to solve and not just document network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your computer support is proactive rather than reactive. By exposing possible trouble spots before they expand into network outages, remote monitoring can head off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a mix of operating systems.
How Your Indianapolis Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based computer support engineers can deliver effective and affordable system help the moment your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Indianapolis company relies on a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Indianapolis
Progent's remote IT consulting services allow your Indianapolis business to realize the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Indianapolis and throughout Indiana, local computer support resources, whether represented by outside consultants or an in-house maintenance staff, can take care of the majority of network problems. However, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's online service specialists provide a convenient, fast, and economical solution to supplement your regular resources and to pass on useful knowledge to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants carry smaller internal costs than larger support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly built environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure able to offer the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical training to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to resell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.