Fast and Affordable Remote Troubleshooting for Indianapolis Indiana Information Networks
Immediate Remote Technical Support for Indianapolis SystemsFor companies in Indianapolis Indiana, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent value because they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. This reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as substantial invoices. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online help and repair for computer networks of all sizes. Progent's online support team can link to your network without violating system security.

Progent's advanced customer support reporting system includes comprehensive histories for the support that Progent's clients have received. Progent's team consultants have access to the history of assistance rendered to each customer by every engineer. This archive of problems and responses is stored as a readily accessible internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online service experts can find the best solutions in the least time.

Remote technical services offered by Progent to customers in Indianapolis Indiana include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V response, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so that potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow transparent backup and fast restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. For more information about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your core support group. Client interaction with the Help Desk, provision of technical assistance, problem escalation, ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether incidents are taken care of by your in-house support resources, by Progent, or a mix of the two. Your business has unrestricted versatility to expand or reduce your share of technical support activity as required. Progent takes care of initial installation and provisioning of the professional services automation software as well as documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Indianapolis Indiana immediate assistance from an effective technical support group with years of experience offering telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a major enabler of business success, and Progent's aim is to fix rather than merely record technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced consulting expertise and education in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Indianapolis Indiana remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By anticipating emerging issues before they result in crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a variety of platforms.
How Your Indianapolis Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Indianapolis Indiana, Progent's online network support specialists can provide expert and cost-effective IT support the moment your organization needs it. Over two decades of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Indianapolis office works with a regular freelance consultant or employs a full time IT staff that can handle the majority of network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Indianapolis Indiana
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Indianapolis Indiana the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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