Immediate Online Troubleshooting for Indianapolis Indiana Computer Systems
For organizations in Indianapolis Indiana, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value because they possess the real-world experience and have access to the advanced tools necessary to resolve most network issues rapidly. This lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast fixes manage to turn into large invoices. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the maximum degree of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to access your system without compromising corporate security.
Progent's powerful customer support reporting system stores extensive histories for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to every customer by every Progent engineer. This archive of anomalies and solutions is organized as an easily retrievable proprietary database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' internal engineering staff so Progent's remote service specialists are able to find optimal solutions in the least time.
Online services offered by Progent to customers in Indianapolis Indiana include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts can deliver network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most stubborn problems surrounding network infrastructure design, integration, maintenance, compliance, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness because their deep experience permits them to find solutions for problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of the latest on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points planning and integration services, Cisco wireless controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions to enhance the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly following a serious penetration. Security support services offered by Progent include: in depth data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide array of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Indianapolis Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of seasoned network experts provides your workers in Indianapolis Indiana immediate access to an effective network service resource with extensive experience delivering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a major enabler of business productivity, and Progent's policy is to resolve rather than merely report IT problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides remote advanced consulting expertise and training in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Indianapolis Indiana remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into downtime, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Indianapolis Indiana, Progent's phone-based computer support specialists are ready to provide effective and affordable IT help the instant your organization needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Indianapolis organization works with a local independent consultant or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to address unexpected network crises or particularly complex integration problems.
Features of Progent's Online Network Support for Indianapolis Indiana
Progent's phone support, remote repair, system security consulting, and network administration services give offices in Indianapolis Indiana the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Indianapolis Indiana and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for online service and asks for no monthly subscription fee for support services delivered during regular working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL DBA Services and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that align with the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand an expensive onsite visit. State-of-the-art online connectivity tools and experienced engineers together enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for High Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.