Fast Online Support for Indianapolis Indiana Computer Systems
Immediate Online Consulting for Indianapolis NetworksFor companies located in Indianapolis Indiana, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve most information system problems quickly. This reduces direct costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your network without breaching system security.

Progent's powerful service reporting application stores thorough histories of the service that Progent's clients have received. Progent's staff engineers have access to the history of all help delivered to every customer by any Progent engineer. This database of issues and resolutions is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Remote technical services offered by Progent to companies in Indianapolis Indiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran information technology consultants gives your computer users in Indianapolis Indiana fast communication with a large network service resource with extensive background providing phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a significant contributor to company efficiency, and Progent's target is to fix instead of just document network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Indianapolis Indiana remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive and automated. By exposing possible issues before they grow into crashes, system monitoring can ward off disruptive and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of operating systems.
How Your Indianapolis Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Indianapolis Indiana, Progent's online computer support engineers can provide effective and economical system support the instant your company requires it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Indianapolis organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to address unexpected network emergencies or especially tough integration problems.

Details of Progent's Online Network Support for Indianapolis Indiana
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Indianapolis Indiana unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the forefront of network service, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent’s Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your business system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many threats that can elude ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through experienced planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

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    Emergency Microsoft Teams online training Consult

    Progent can help your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.

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    Progent’s Microsoft certified consultants provide a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management tool based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP/Great Plains family, offers a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is easy to install and integrate, and with its modular design you are able to license only the functions you currently need, with the ability to expand users and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP Software consulting engineers can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Dynamics GP 2010 accounting is a full-featured business management platform that integrates information and operations throughout your business, communicates seamlessly with other applications, and brings together employees, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, secure computer and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP 2010.

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    Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of performance that IT security managers are expected to learn. CISM gives executive management the assurance that consultants who have earned their CISM credential have the background and capability to deliver effective security administration and consulting consulting.

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    Microsoft WSUS enables information technology managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and easily manage the installation of updates that are published through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful new features plus a revamped structure. These improvements favorably impact vital facets of IT such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Exchange 2013, create an efficient test and rollout strategy, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management services for Exchange Server 2013.

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    Progent's certified information technology experts can provide Windows Server 2016 integration consulting services to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

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    Progent can help your company to design and implement a smooth transition from a UNIX-based information environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to preserve your data and minimize productivity disruption by developing an effective migration plan that preserves your current assets in UNIX software and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of current environment, migration planning and testing, Exchange migration support, data and application porting, and processor and media transition and consolidation.

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