Fast Online Support for Indianapolis Indiana Computer Systems
For companies located in Indianapolis Indiana, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve most information system problems quickly. This reduces direct costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your network without breaching system security.
Progent's powerful service reporting application stores thorough histories of the service that Progent's clients have received. Progent's staff engineers have access to the history of all help delivered to every customer by any Progent engineer. This database of issues and resolutions is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.
Remote technical services offered by Progent to companies in Indianapolis Indiana include:
Certified Windows Support
Progent's Microsoft-certified remote service professionals offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve the most difficult issues surrounding network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve problems rapidly. In many cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using advanced remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure devices by providing consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services to strengthen the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up quickly after a damaging penetration. Security solutions available from Progent cover thorough information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent can provide advanced online support services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a broad array of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Indianapolis Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of veteran information technology consultants gives your computer users in Indianapolis Indiana fast communication with a large network service resource with extensive background providing phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a significant contributor to company efficiency, and Progent's target is to fix instead of just document network issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team can supply remote and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Indianapolis Indiana remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive and automated. By exposing possible issues before they grow into crashes, system monitoring can ward off disruptive and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Indianapolis Indiana, Progent's online computer support engineers can provide effective and economical system support the instant your company requires it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Indianapolis organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to address unexpected network emergencies or especially tough integration problems.
Details of Progent's Online Network Support for Indianapolis Indiana
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Indianapolis Indiana unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Indianapolis Indiana and is also ideal for networks in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for phone service and asks for no periodic subscription fee for support services provided during normal business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Software Programming
Amazon MWS Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that meet the specific needs of your business.
- Sophisticated Online Connectivity Software
Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require an expensive onsite service call. Cutting-edge remote connectivity software and experienced engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the forefront of network service, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.