Fast and Affordable Online Technical Support for Indianapolis Computer Networks
For organizations in Indianapolis or anywhere in the state of Indiana, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes which promote the highest degree of efficiency for remote help and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to access your company's environment without compromising network security.
Progent's proven service reporting system maintains detailed records of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent client by any Progent consultant. This archive of problems and solutions is stored as an easily retrievable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' internal support staff so Progent's online consulting experts are able to find optimal resolutions promptly.
Online support provided by Progent to businesses in Indianapolis and throughout the state of Indiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and validates a person's networking skills at the master level. Cisco-qualified CCIEs know how to resolve the most challenging challenges surrounding network design, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs provide excellent value because their depth of expertise allows them to resolve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your environment using sophisticated on-line support technology in order to perform quick, secure, and affordable analysis and remediation.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of connectivity devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless APs consulting support, Cisco WiFi controllers support Services, Cisco VPN Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants offer a variety of security solutions to enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recover quickly following a damaging penetration. Security solutions available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent offers advanced online support services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Indianapolis Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your established organization, identifying or customizing Call Center application software to handle the particular requirements of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to deal with demanding events like software migrations, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network professionals provides your clients in Indianapolis or anywhere in the state of Indiana immediate communication with a reliable technical support group with extensive experience delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a major enabler of company efficiency, and Progent's policy is to solve instead of merely document IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group can supply online professional engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Indianapolis or throughout the state of Indiana, Progent's online network support specialists can deliver professional and economical IT support whenever your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Indianapolis business has a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system crises or particularly challenging integration problems.
Details of Progent's Online Computer Services for Indianapolis
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Indianapolis or throughout the state of Indiana unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Indianapolis and is also ideal for customers in geographic areas of Indiana that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone support and requires no ongoing subscription fee for support services provided during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists with experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of system integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise for specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Programming
Apple Macintosh Support
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the unique requirements of your business.
- Advanced Remote Connectivity Software
Protected online access allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal service call. Effective online connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of IT service, performing a broad range of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.