Immediate Remote Support for Indianapolis Information Networks
For organizations in Indianapolis or anywhere in the state of Indiana, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast repairs somehow turn into big bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that allow the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising network security.
Progent's advanced service reporting system maintains thorough documentation for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services provided to each Progent client by any engineer. This history of issues and resolutions is structured as a readily retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can arrive at the best resolutions quickly.
Remote technical support services provided by Progent to customers in Indianapolis and throughout the state of Indiana include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges associated with network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise allows them to fix problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of the latest on-line support tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of networking devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers expert online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Indianapolis Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your business, or providing occasional online staff to supplement your existing Call Center group to handle high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of experienced network consultants gives your computer users in Indianapolis or anywhere in the state of Indiana rapid contact with a dependable technical support group with extensive experience offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a major contributor to business performance, and Progent's aim is to resolve instead of simply track technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your computer support is proactive and automated. By uncovering emerging problems before they grow into crashes, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Indianapolis or throughout the state of Indiana, Progent's online computer support engineers can deliver expert and economical system help the instant your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Indianapolis business works with a regular freelance support technician or employs an in-house organization that can handle common computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to fix sudden network crises or particularly tough integration projects.
Advantages of Progent's IT Support for Offices in Indianapolis
Progent's online technical help services enable your Indianapolis company to enjoy the benefits of timely, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will derive added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
For most companies in Indianapolis and throughout Indiana, nearby computer support providers, whether made up of independent consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's online support professionals give you a convenient, quick, and budget-friendly way to augment your regular help and to pass on valuable information to improve your ability to deal with downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices often depend on individual freelance consultants. While independent service people carry less overhead than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system remains available.
- Create a Scalable Basis for Smooth Growth
Companies typically begin with an information system created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet current business demands and ease future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations need advice and technical training to negotiate an increasingly complicated array of product options available for promoting business success and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.