Fast Online Technical Support for Indianapolis IT Networks
Urgent Phone Technical Support for Indianapolis NetworksFor companies located in Indianapolis or anywhere in the state of Indiana, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor solutions manage to end up as big invoices. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven methodologies that allow the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your system remotely without compromising system security.

Progent's powerful technical support reporting system maintains detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to each customer by every consultant. This database of problems and fixes is organized as a readily searchable internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive support databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find optimal solutions promptly.

Remote support services provided by Progent to businesses in Indianapolis and throughout the state of Indiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals offers your workers in Indianapolis or anywhere in the state of Indiana immediate contact with a dependable support resource with years of experience providing telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to fix instead of just document IT issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they grow into network outages, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
How Your Indianapolis Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Indianapolis business has a regular independent consultant or maintains a full time IT staff that can deal with common computer problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix sudden system crises or particularly tough integration projects.

Details of Progent's Remote Network Support for Indianapolis
Progent's phone help, Internet-based repair, system security consulting, and system administration services give businesses in Indianapolis or anywhere in the state of Indiana unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.