Fast and Affordable Remote Support for Indianapolis Computer Systems
Urgent Online Support for Indianapolis SystemsFor businesses in Indianapolis or anywhere in Indiana, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and are equipped with the advanced tools required to solve the majority of information system issues quickly. This lowers direct expenses because solutions accumulate minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your network remotely without violating corporate security.

Progent's proven customer support reporting system maintains comprehensive records of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and repairs is organized as an easily accessible support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service experts can come up with the best resolutions promptly.

Remote technical support services available from Progent to businesses in Indianapolis and anywhere in the state of Indiana include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. The ProSight series of outsourced network management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for companies who lack the budget to assemble and manage an internal Help Desk but who need fast access to a dependable Call Center with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your current one, evaluating or modifying Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary online staff to work with your in-house Help Desk resources to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts provides your clients in Indianapolis or anywhere in the state of Indiana immediate access to a reliable network service resource with years of background delivering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to solve and not merely annotate network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they result in downtime, system monitoring can ward off inconvenient and expensive network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate multiple OS platforms.
How Your Indianapolis Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's online computer support specialists are ready to provide effective and cost-effective IT help whenever your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Indianapolis business works with a regular independent consultant or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected system crises or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Indianapolis
Progent's remote support services enable your Indianapolis company to have the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most organizations in Indianapolis and throughout Indiana, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can take care of typical network problems. On the other hand, major troubles can strike when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's online service experts offer a convenient, fast, and economical way to supplement your local resources and to convey valuable knowledge to improve your capability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people carry smaller overhead than larger service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to go without help during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system stays available.

  • Create a Solid Foundation for Seamless Growth
    Organizations often begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require proper assessment, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the front lines of network service, performing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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