Fast Online Support for Indianapolis Indiana Information Networks
Immediate Phone Help for Indianapolis NetworksFor organizations located in Indianapolis Indiana, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces direct expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that allow the maximum level of efficiency for remote help and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's environment remotely without compromising system security.

Progent's powerful customer support reporting system maintains detailed documentation for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to each client by every consultant. This history of problems and solutions is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find optimal solutions quickly.

Remote technical support services available from Progent to customers in Indianapolis Indiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are requested to verify who you are on a unit that only you possess and that uses a different network channel. A wide selection of devices can be used as this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your current organization, evaluating or enhancing Call Center software products to handle the special needs of your business, or providing occasional phone support staff to supplement your existing Call Center resources during unusually busy events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Indianapolis Indiana quick assistance from an efficient technical support resource with extensive background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a major contributor to company efficiency, and Progent's policy is to solve instead of merely record IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Project, Office Word, and Office Excel. To read additional information about Progent's expertise, customization, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Indianapolis Indiana remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they grow into network outages, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a mix of operating systems.
How Your Indianapolis Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Indianapolis Indiana, Progent's phone-based computer support specialists can provide expert and economical system help whenever your organization needs it. Over 20 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Indianapolis company has a regular independent consultant or employs an in-house organization that know how to deal with common computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve sudden system emergencies or particularly complex integration projects.

Features of Progent's Online Computer Support for Indianapolis Indiana
Progent's phone support, remote repair, system security expertise, and system management services give businesses in Indianapolis Indiana unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    System Center 2016 provides major enhancements for managing hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.


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