Fast Remote Troubleshooting for Indianapolis Indiana Computer Networks
Immediate Online Support for Indianapolis SystemsFor companies located in Indianapolis Indiana, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions manage to end up as major bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to link to your computer system without violating network security.

Progent's proven technical support reporting application keeps thorough histories of the support that Progent's clients have received. Progent's team consultants have the benefit of the details of services provided to every client by any Progent engineer. This history of trouble tickets and fixes is structured as a readily exploitable support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote service experts can find optimal solutions promptly.

Online technical support services available from Progent to companies in Indianapolis Indiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology consultants offers your workers in Indianapolis Indiana instant communication with a reliable support resource with substantial experience delivering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant contributor to company success, and Progent's goal is to resolve instead of merely document technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Indianapolis Indiana online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of platforms.
How Your Indianapolis Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Indianapolis Indiana, Progent's online computer support specialists can provide professional and affordable system support the instant your organization requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Indianapolis office has a regular independent consultant or maintains an in-house IT staff that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden system crises or particularly complex integration problems.

Details of Progent's Online Computer Services for Indianapolis Indiana
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give offices in Indianapolis Indiana the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Office 365 is Microsoft's expanding suite of client productivity apps and cloud services available on a subscription basis. Office 365 apps and cloud services are offered in a variety of product bundles intended for markets from individuals and home offices to enterprises. Progent offers fast and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid ecosystems that transparently integrate on-premises and cloud-based resources.

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    VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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    Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management, staff, develop a corporate-wide security plan, automate IT administration, help with application development, and generate and test a DR/BC plan.

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    Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of all sizes to design, implement, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional help for resolving especially challenging issues, or comprehensive project management support. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's Check Point Software experts can help you choose and deploy Check Point Firewall utilities and appliances powered by Check Point Software's security platform to offer an affordable and effective security solution for your corporate network. Progent can also help you integrate other Check Point technologies such as ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and offer a single source for continuing network support, administration, education, and consulting expertise.

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    Progent's Microsoft-certified consultants can assist you to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security, and increase productivity by making sure that operating systems and applications are always current, managing product licenses, and monitoring resource usage profiles to help you make smart buying choices. Once your organization is ready to upgrade your SCCM 2007 change management solution, Progent can assist you to prepare for and carry out a smooth move to SCCM 2012.

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    SQL Server 2008 offers powerful, familiar tools to IT professionals as well as to information workers, lessening the complexity of creating, integrating, administering, and using enterprise information and analytical applications in environments ranging from mobile devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics GP so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced IT support programs, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager to offer small and midsize business networks enterprise-class reliability, security and performance.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats.

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    Progent's Citrix experts can assist you to design, deploy, manage, and troubleshoot a virtualized application delivery solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to manage and maintain a remote datacenter that features high availability, advanced security, and fast recovery.

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    Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2007 that are in keeping with your business goals.

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    Progent’s experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to modular gigabit appliances, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security gaps.

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    If you have a small business network with 10 to 50 desktop clients, Progent's IT outsourcing services free your company from over-reliance on single independent service provider while giving you cost-effective and dependable access to high-quality technical expertise. By delivering IT consulting help when you need it, offering specialized expertise for key technologies, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent offers you an economical solution for optimizing the productivity and profitability of your small business network. Progent is the intelligent way for small organizations to build and maintain a robust and secure information network and to benefit from fast access to the skilled support ordinarily available only to enterprises who can support a sizeable internal IT group.

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    Progent's UNIX family support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient single source to show you how to build and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Slackware.
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