Fast and Affordable Online Technical Support for Indianapolis Computer Networks
Fast Remote Technical Support for Indianapolis NetworksFor organizations in Indianapolis or anywhere in the state of Indiana, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes which promote the highest degree of efficiency for remote help and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to access your company's environment without compromising network security.

Progent's proven service reporting system maintains detailed records of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent client by any Progent consultant. This archive of problems and solutions is stored as an easily retrievable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' internal support staff so Progent's online consulting experts are able to find optimal resolutions promptly.

Online support provided by Progent to businesses in Indianapolis and throughout the state of Indiana include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your established organization, identifying or customizing Call Center application software to handle the particular requirements of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to deal with demanding events like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals provides your clients in Indianapolis or anywhere in the state of Indiana immediate communication with a reliable technical support group with extensive experience delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a major enabler of company efficiency, and Progent's policy is to solve instead of merely document IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group can supply online professional engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, remote monitoring can head off disruptive and costly service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a mix of OS platforms.
How Your Indianapolis Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Indianapolis or throughout the state of Indiana, Progent's online network support specialists can deliver professional and economical IT support whenever your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Indianapolis business has a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system crises or particularly challenging integration problems.

Details of Progent's Online Computer Services for Indianapolis
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Indianapolis or throughout the state of Indiana unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of IT service, performing a broad range of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit simple problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.