Fast Remote Technical Support for Indianapolis Networks
For companies located in Indianapolis or anywhere in Indiana, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems rapidly. This reduces direct expenses since solutions require minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies which allow the highest level of effectiveness for remote consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your system remotely without violating corporate security.
Progent's advanced service reporting system includes comprehensive histories describing all support that Progent's clients have received. Progent's team engineers have access to the details of assistance provided to every customer by every engineer. This database of anomalies and repairs is stored as a quickly retrievable proprietary database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts can determine the best resolutions in the least time.
Remote services offered by Progent to companies in Indianapolis and anywhere in the state of Indiana include:
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging issues associated with network design, deployment, maintenance, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your network via the latest remote support technology to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's industry-leading family of infrastructure products by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up quickly after a damaging breach. Security consulting services available from Progent cover in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Indianapolis Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to support an in-house Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex problems to high-level engineers.
Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Call Center software products to meet the particular needs of your corporation, or adding temporary online personnel to supplement your existing Call Center team to deal with high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology consultants provides your customers in Indianapolis or anywhere in the state of Indiana instant communication with a reliable support resource with extensive experience providing phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a significant enabler of company success, and Progent's goal is to fix and not just document IT problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote professional engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Indianapolis, or anywhere in the state of Indiana, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer support is proactive and automated. By detecting looming trouble spots before they expand into full-scale emergencies, system monitoring can avoid stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Indianapolis or anywhere in the state of Indiana, Progent's online computer support specialists can deliver expert and economical IT support the moment your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your Indianapolis organization has a local freelance consultant or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Support for Indianapolis
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Indianapolis or anywhere in the state of Indiana unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Indianapolis and is also ideal for networks in geographic regions of Indiana that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services provided during regular business hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that match the special needs of your business.
- State of the Art Remote Access Tools
Secure online access permits Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and experienced technicians together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to every customer. The discipline of documenting and archiving support records results in more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.