Fast Remote Troubleshooting for Indianapolis Indiana Computer Networks
For companies located in Indianapolis Indiana, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions manage to end up as major bills. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to link to your computer system without violating network security.
Progent's proven technical support reporting application keeps thorough histories of the support that Progent's clients have received. Progent's team consultants have the benefit of the details of services provided to every client by any Progent engineer. This history of trouble tickets and fixes is structured as a readily exploitable support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote service experts can find optimal solutions promptly.
Online technical support services available from Progent to companies in Indianapolis Indiana include:
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs can handle even the most stubborn challenges encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In many cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of advanced on-line support tools in order to perform fast, secure, and economical diagnosis and remediation.
Indianapolis region Contact Information:
Progent offers consulting services and onsite technical support throughout Indianapolis and the surrounding metro areas.
Progent locations in Indianapolis region
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products by delivering consulting services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly after a serious breach. Security services offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of computer technologies including system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Indianapolis Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of seasoned information technology consultants offers your workers in Indianapolis Indiana instant communication with a reliable support resource with substantial experience delivering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant contributor to company success, and Progent's goal is to resolve instead of merely document technical problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote professional consulting expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Indianapolis Indiana online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Indianapolis Indiana, Progent's online computer support specialists can provide professional and affordable system support the instant your organization requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Indianapolis office has a regular independent consultant or maintains an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden system crises or particularly complex integration problems.
Details of Progent's Online Computer Services for Indianapolis Indiana
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give offices in Indianapolis Indiana the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Indianapolis Indiana and is also ideal for networks in more remote regions that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing retainer for services delivered during regular working hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that meet the unique needs of your business.
- State of the Art Online Access Tools
Protected remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite service call. Effective remote access software and expert engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.