Fast Online Technical Support for Indianapolis IT Networks
For companies located in Indianapolis or anywhere in the state of Indiana, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor solutions manage to end up as big invoices. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven methodologies that allow the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to communicate with your system remotely without compromising system security.
Progent's powerful technical support reporting system maintains detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services provided to each customer by every consultant. This database of problems and fixes is organized as a readily searchable internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive support databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find optimal solutions promptly.
Remote support services provided by Progent to businesses in Indianapolis and throughout the state of Indiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges occurring in network design, integration, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to solve problems quickly. In common cases, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via sophisticated on-line support technology in order to provide quick, safe, and economical diagnosis and remediation.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Indianapolis Metro Area.
Progent location in the Indianapolis Metro Area
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances by providing services that include:
CISM and CISSP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security support services available from Progent cover comprehensive information security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Indianapolis Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned information technology professionals offers your workers in Indianapolis or anywhere in the state of Indiana immediate contact with a dependable support resource with years of experience providing telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to fix instead of just document IT issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Indianapolis, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they grow into network outages, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Indianapolis or anywhere in the state of Indiana, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Indianapolis business has a regular independent consultant or maintains a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix sudden system crises or particularly tough integration projects.
Details of Progent's Remote Network Support for Indianapolis
Progent's phone help, Internet-based repair, system security consulting, and system administration services give businesses in Indianapolis or anywhere in the state of Indiana unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Indianapolis and is also ideal for networks in more remote areas of Indiana that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for online support and requires no ongoing subscription fee for services provided during regular working hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that meet the specific needs of your company.
- Sophisticated Remote Access Software
Protected online access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly personal service call. State-of-the-art online access tools and experienced technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every client. The practice of documenting and archiving support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.