Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
By using virtual server technology, businesses can run multiple virtual servers on a single physical server. Virtualization technology enables companies to enjoy all the advantages of server segmentation, while avoiding the costs that goes with purchasing additional server hardware. Virtualization is the critical technology behind private clouds, which offer important benefits including reducing the costs of hardware, datacenter facilities, and management while enhancing information security, system availability, and disaster recovery. Other important server management options include server monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management specialists can help you in all areas of server consolidation and management to allow your business to cut expenses and save time.
If your company is developing UNIX or Linux software on a network that has Microsoft Windows-based servers, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to focus on your area of high-value know-how while avoiding the continual hassle of maintaining your business network. By using automated server monitoring and by providing online and in-person support as your company needs it, Progent offers an economical alternative for maintaining an information network that features excellent availability, security, and efficiency. Progent's developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and on-premises service and repair, proactive network monitoring, and Helpdesk services.
Progent's consultants can provide remote and on-premises expertise for organizations of any size to assess the costs/benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC. Progent's certified network security consultants can help you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory requirements.
Progent's Cisco certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, implement, administer, tune, and debug fault-tolerant, extensible network environments appropriate for public networks.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of detailing and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won't release the keys to the kingdom.
Progent's Ekahau-certified Wi-Fi experts can assist your business to plan, install, enhance, manage and debug a Wi-Fi network adapted to your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF analysis.
Progent's data protection experts can assist you to create, implement and administer a backup solution built around MSP360 Backup software to protect your IT assets residing on any major public cloud. Progent can provide monitoring and management to prevent data loss resulting from user miscues, computer error, malicious insiders, and malware attacks like ransomware.
Progent's ProSight Virtual Hosting offers advanced virtual server architecture, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive information technology outsourcing solution that enhances network availability and security, eliminates management distraction, and cuts costs. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and critical business application servers hosted in a safe and fault tolerant data center on a fast, non-stop virtual machine set up and maintained by Progent's network support professionals.
Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier consultants can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to get and transmit messages, examine the GAL, import addresses, sync up calendars, and invite people to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that WebDAV and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage education.
Progent offers cost-effective remote support for all editions of Office Access including desktop and browser-based versions and can provide expert support for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom online classes for Access development and database management.
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified network consulting experts. With Progent's affordably priced network support packages, mid-size organizations can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small and midsize business networks world-class availability, security and performance.
Stealth penetration testing is an important part of any overall IT system security plan. Progent's security experts can run thorough penetration tests without the knowledge of your company's internal IT staff. Stealth penetration testing shows whether existing security defense tools such as intrusion incident warnings and event log analysis are properly set up and consistently monitored.
Progent's Linux support experts offer small and mid-size businesses and software developers support for administering and supporting Linux computers that run with Microsoft-based technology. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you an easy one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and send email, examine the GAL, import addresses, synchronize calendars, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.
Windows Hyper-V 2016 utilizes core technologies initially designed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-based or hybrid installation, create and carry out a smooth upgrade strategy, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business value.
Progent's Microsoft-certified engineers can deliver low-cost remote and onsite support to implement your migration to Microsoft Exchange 2010, produce comprehensive documentation of your new email system, educate your IT team and end users to get them ramped up rapidly on Microsoft Exchange 2010, and offer continuing administrative services and technical support. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information.
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to plan, integrate, operate and repair a BDR system built on Barracuda Backup.
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your business.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and on-premises expertise, application development, and debugging services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a cohesive intranet solution.
In performing consulting projects for corporate customers, Progent follows a structured methodology based on defined milestones in order to achieve financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to help in downstream network support.
Progent's pricing model is to bill for online support and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
Progent's Windows 11 experts offer an array of services to support Windows 11 such as cloud integration, mobile device management, telecommuter connectivity, security and compliance, automated deployment, and Help Desk support.
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth backgrounds helping small businesses to reduce network downtime by providing affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore systems, and non-disruptive system maintenance. Progent's business continuity consultants can help your company to develop and test an efficient business continuity strategy that matches your business needs and budget. Progent's disaster recovery specialists can assist you to architect, deploy, and maintain fault-tolerant technologies including redundant Internet access, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
Progent is organized provide in-depth remote consulting for all technical areas common to small company IT systems and offers a variety of strategic, on-demand support services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for major initiatives such as site moves orOS migrations, Cisco-certified experts for designing high-performance and robust infrastructure, security engineers to ensure data protection and compliance, disaster recovery specialists to help design business continuity plans, and software programmers to create, enhance, or repair mission-critical applications.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that improves cloud readiness, works with popular handheld devices, allows one-time login with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and experience to resolve the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical product.
If your business has a UNIX, Linux, or Solaris environment or a mixed-platform IT environment, Progent's CISA and CISSP-premier security specialists can assist your whole enterprise in a broad array of security topics such as security management practices, security design and strategies, access management systems and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the core competencies and international standards of knowledge that network security managers are required to possess. These accreditations provide IT management the confidence that those who have earned their CISA or CISM certification have the experience and theory to offer world-class security support and engineering help.
DoubleTake/Carbonite Software publishes a selection of products intended to deliver small and midsize companies a range of cost-effective alternatives for replicating and recovering vital workloads such as Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent's disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small business IT systems to create an advanced state of fault tolerance and business continuity readiness at an affordable price.
Progent is a leading innovator in economically delivering enterprise-class network support to small companies. Progent's achievement in addressing the network service requirements of the chronically underserved small business sector is the cumulative outcome of key technical and process breakthroughs that have removed a great deal of the traditional costs out of administering network service, injected unprecedented professional expertise into the IT service mechanism, and significantly streamlined the solution process.
Cisco's PIX firewalls have been discontinued and Cisco might not support these devices. Progent still provides technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to adopt the latest firewall products from Cisco. Progent's Cisco technology specialists can help your company plan and implement a smooth migration to Cisco ASA 5500-X firewalls based on industry best practices.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2000 Servers and can simplify system management, offer tech support and troubleshooting, and strengthen security. Progent can also show you how to design, rationalize, and execute a plan to migrate from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in setting up test programs to reduce the technical risk associated with migrating to Windows 2003 Server by identifying potential hardware and application compatibility issues.
Progent's Power BI consultants can assist you to design, install, manage, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to organize your source data for Power BI visualizations. Progent can show you how to build and administer a local, cloud, or hybrid environment for Power BI.
E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the security and management of corporate email by offering constantly updated spam and virus filtering, policy administration, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outgoing email filtering to let you troubleshoot your e-mail system and define and regulate corporate email policy.
Progent's wireless site survey services make it easy to design, install and debug a Wi-Fi LAN customized for your facilities, providing your business a WLAN that has the reception, speed, density, QoS, data protection, and hand-off ability your business requires. Wireless site survey services from Progent include online predictive analysis for designing a Wi-Fi network and on-premises site survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.
Progent can show you how to prepare and execute an efficient move to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized business software and eCommerce programs that integrate transparently with Dynamics GP.
Progent provides national online technical support and consulting services for businesses that operate Apple Mac networks or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X clients a range of services including desktop support, migration to the latest edition of Mac OS X from earlier versions of Mac, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote network consulting provides optimum leverage for your IT budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Advanced online access utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and money by traveling to your location. In most of cases your IT problems can be remediated by telephone or via a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to assist you with the toughest system issues.