Inglewood, CA Online Support from Certified Network Service Experts
Progent's computer network technical support services can deliver your Inglewood, CA company budget-friendly and reliable access to Microsoft and Cisco certified IT professionals. By delivering IT consulting help when you require it, offering advanced knowledge for key technologies, offering unique support such as 24x7 network monitoring, and billing only for services you use, Progent gives your Inglewood, California company an affordable option for optimizing the business value of small-scale business networks. If you have a local datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to create and support a reliable and secure IT network and to benefit from fast access to the experienced help usually restricted to businesses who are able to set up a large internal information technology organization.
For larger businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited experts to assist your business to design and implement a sensible cloud computing strategy.
Key Technical Areas Supported by Progent for Business Networks in Inglewood, California
Progent's team of certified engineers offers help for all aspects of network technology found in businesses of all sizes. Technologies served by Progent in and around Inglewood include:
Support Delivery Options for Inglewood, California Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who need prompt and reliable access to a professional Contact Center with effective phone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because smaller companies usually are constrained by limited IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer networks are always productive. Read more about Progent's Contact Center outsourcing services.
- Consulting Services
Progent provides small companies affordable availability of world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and support for small business programs including accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office relocations and major system migrations, extended projects such as management reporting application programming and support, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange and Microsoft SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible using the type of internal data center that is practical for most small companies. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting support to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of IT service, executing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for solving real-world network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates major invoices for fast repairs. An additional benefit of granular invoicing is that customers won't be inclined to permit simple problems to fester until they grow into big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to every client. The practice of documenting and archiving service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Inglewood, California business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).