Expert Online Service for Inglewood, California Computer Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large network service firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or broad skill sets to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market service firms staffed with technicians trained to offer by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standards typical of small company IT systems.
Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft-certified IT service firms in the industry. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal network service staff. This can save money and help meet schedules for big projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Business Networks in Inglewood, California
Progent provides the support of accredited consultants for all facets of information technology found in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Inglewood, California Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and tight cost control for a range of IT support delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.
- On-site Service
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how and why to register for Progent's in-person network support.
- Help Desk
Progent's Helpdesk Outsourcing Services are intended for all businesses who need fast and reliable support from a professional Contact Center with effective phone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses typically are constrained by limited IT budgets and can provide scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay up and running. Read more concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as office moves and major software migrations, longer term initiatives like management information application programming and support, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of availability, protection, and performance than is possible with the type of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help enterprises meet business guidelines and government requirements for network data security and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful array of advantages to companies wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for repairing actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for quick repairs. An additional benefit of granular billing is that clients are not inclined to permit minor problems to fester until they become major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by every staff member to each client. The discipline of documenting and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Inglewood, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).