Expert Online Service for Inglewood, California Computer Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large network service firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or broad skill sets to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market service firms staffed with technicians trained to offer by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standards typical of small company IT systems.

Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent among the premiere Microsoft-certified IT service firms in the industry. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal network service staff. This can save money and help meet schedules for big projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Business Networks in Inglewood, California
Progent provides the support of accredited consultants for all facets of information technology found in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Inglewood, California Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and tight cost control for a range of IT support delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • On-site Service
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need fast and reliable support from a professional Contact Center with effective phone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller businesses typically are constrained by limited IT budgets and can provide scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay up and running. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business programs including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as office moves and major software migrations, longer term initiatives like management information application programming and support, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of availability, protection, and performance than is possible with the type of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are consistently backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help enterprises meet business guidelines and government requirements for network data security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of advantages to companies wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for repairing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for quick repairs. An additional benefit of granular billing is that clients are not inclined to permit minor problems to fester until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by every staff member to each client. The discipline of documenting and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Inglewood, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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If you are a network engineer with technical support experience, joining Progent and working for Progent's clients will enhance your skills through collaboration with our staff of motivated, high-output consulting experts. Progent's concentration on providing IT expertise and computer support to small and midsize businesses will give you the chance to consult closely with decision makers and contribute tangibly to the success of exciting organizations. Also, Our virtual office network provides state-of-the-art technology for remote service and wireless connectivity to allow you to come up with speedy fixes when you take on business-critical issues.

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Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy to prepare for an IT system disaster. Progent can show you how to develop a complete disaster recovery strategy that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability system solution that addresses availability issues involving a wide array of infrastructure technologies and procedures.

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Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) calling. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and streamlines management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer online and on-premises support services to help you to maintain and repair your existing Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist you to design and carry out a smooth Skype for Business upgrade.

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GIAC Certified Security Companies

Global Information Assurance Certification was established in 1999 to certify the knowledge of computer security experts. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the security services addressed under GIAC certification such as evaluating infrastructure vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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For businesses with a mix of Mac and Windows desktops, there exist two popular solutions for using Microsoft Windows-only applications on macOS or OS X: an external connection to an actual Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach a Mac to a remote Microsoft Windows-powered PC to use Windows software and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac computer so you can run Microsoft Windows programs directly. Progent's Mac technology support experts can assist your organization to manage these products for running Windows applications on your Macs and can also assist you to assess and install third-party solutions for Microsoft Windows platform simulation.

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Microsoft Desktop Apps Instruction Migrations

Progent offers live remote training for a range of desktop applications and environments including Microsoft Office Excel, Word, Access and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the advantages of conventional physical classroom instruction, such as instant communication between clients and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the availability of many trainees. Available to single students or groups of all sizes, Progent's live online instruction permits the trainer to run the class from an online facility while the students can be spread across a campus or across the country. Virtual instruction deploys powerful teaching tools such as broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be short and personalized to specialized subjects or longer in time and broader in scope.

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Microsoft Dynamics GP ERP Computer Engineer
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Progentís Microsoft certified consultants provide a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and business analysis platform built, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently need, with the ability to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP consulting experts can show you how to install, customize and administer the latest version of Microsoft Dynamics GP or upgrade efficiently from an older version.

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Infor SyteLine ERP Services
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Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and distribution organizations to simplify complicated supply chains and streamline critical processes in order to bring products to market fast and meet customer commitments dependably. Progent offers the expertise of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, CPQ, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and database administration.

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Progent can deliver a wide range of affordable support services to assist your company to install, integrate, repair, and administer workstations and notebooks powered by Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote technical support for individual machines or laptops or work with you to plan and carry out a large-scale migration to new or revised OS software and business applications. Progent can also provide engineers and technical workers to assist your company to prepare for and implement a site relocation or merger organized to produce the least possible interruption to your business.

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Upgrade for Exchange 2003 Server

Progent's Microsoft-certified engineers provide technical support and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include system design, installation, documentation, onsite and remote technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.

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SQL Server 2016 Performance Tuning Consultant Services
SQL Server 2016 and Power BI IT Consultant

Microsoft SQL Server 2016 offers major improvements in speed, scale, security, uptime, BOYD support, plus built-in business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, R language integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite support to help organizations of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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Cisco Jabber Support

Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the heart of Cisco's communications and collaboration solution. Unified CM and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified network consultants can deliver effective and affordable remote and on-premises support to assist organizations of any size to create and administer Unified CM environments by providing Unified Communications Manager integration and technical support consulting services that add maximum business value. Progent can assist with any aspect of CUCM setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

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Progent Management Team Consultancy Firm

Progent's management team consists of industry veterans with years of background providing network consulting, technical support, and strategic IT planning to organizations ranging from startups to Fortune 500 companies. Great support requires great people, and Progent has assembled a management staff able to provide customers with the best service value in the industry.

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Progent's certified Excel and Office 365 Excel application consultants offer a broad range of online services to help you to plan, develop, pilot test, install, administer, and troubleshoot business applications powered by any version of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your legacy Excel solutions to the newest releases of Excel, support Excel on iOS-based iPhones and iPads and Google Android phones and tablets, and fix compatibility issues between different versions of Excel. Progent can provide on-demand help to clients who need a quick solution to a stubborn problem related to Office Excel and Progent can also provide full project management services for upgrading or developing line-of-business applications built on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to address the special requirements of individual users or teams.

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Cisco's Meraki family of switches are designed for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote consulting to assist you to design and deploy an efficient network solution that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management tools, configure policies to ensure security, create and test a disaster preparedness strategy, and resolve technical issues related to any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking solution.

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Progent's Cisco Jabber consultants can provide online or onsite support to assist businesses of any size to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for the technologies that make up creating an end-to-end Jabber solution including Cisco network devices and management software, Microsoft Office apps, Windows and Mac computers, iOS and Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery plan in case of an IT network disaster. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network solution that addresses reliability issues involving a wide range of infrastructure technologies and processes.

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Progent can provide affordable online support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create cloud-centric or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed expertise to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS platform on schedule and on budget.

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Progent's experienced ransomware recovery consultants can help your business to rebuild a network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or MongoLock.

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Network Asset Report Engineers
IT Infrastructure Asset Report Professionals

Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable and safer Active Directory environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime.

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Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while enabling enhanced efficiency by making these resources available to authorized remote users. Internet Security and Acceleration Server can protect corporate applications, services, and information throughout all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier ISA Server 2006 experts can show you how to plan, install, set up, and maintain ISA Server on your network so your company benefits from a highly functional and affordable balance of protection, convenience, and performance.

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If your business runs a Solaris environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a broad range of security areas including security administration practices, security design and strategies, connection control systems and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP stipulate the basic competencies and international standards of performance that network security professionals are expected to possess. These accreditations offer IT management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and theory to offer world-class security support and consulting help.

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Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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Progentís non-stop interoffice connectivity and 24x7 system infrastructure professionals can help small businesses create fault tolerant Interoffice connectivity by means of fully redundant system architectures featuring transparent failover. Progentís CCIE engineers can design and implement ultra-reliable Inter-office networks based on non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers economical non-stop interoffice connectivity.

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Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide companies of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.

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SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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If you have a company IT system with 10 to 50 desktop clients, Progent's computer outsourcing services save your organization from over-reliance on single freelance consultant while giving you affordable and dependable access to enterprise-class technical expertise. By providing IT consulting service when you need it, offering specialized expertise for key applications, delivering value-added support such as 24x7 server monitoring, and charging only for services you receive, Progent gives you an economical way for optimizing the productivity of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information network and to benefit from quick access to the experienced consulting ordinarily available only to businesses who can afford a sizeable in-house IT organization.

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Progentís wireless consultants can help small businesses plan, select, pilot, configure and support protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of security that matches or excels wired connections. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to identify and install the wireless link technology that match your business needs.

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If your business computer system mixes UNIX, Linux or Solaris platforms with MS Windows, Progent can show you how to incorporate your IT resources into a cohesive network that allows all your operating systems to coexist for easy management, seamless information exchange, high reliability, enhanced performance, and strong protection. Progent's UNIX and Windows coexistence assistance offerings feature network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and repair, on-site technical support, and Contact Center support.

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Progentís Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common spot for your workers or clients to connect to, organize, distribute and manipulate relevant data, files, and applications and to interact with one another. It enables faster and better decisions, more effective access across groups and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge accessible inside and without an organization. Windows SharePoint Services connect workers, customers, workgroups and projects with the knowledge theyíve created in a manner that makes data convenient to find, retrieve and apply.