Expert Remote Technical Support for Inglewood, California Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been underserved by major IT service organizations. Many small companies permit themselves to grow excessively reliant on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to respond quickly or efficiently to network crises. Other small businesses turn to giant support firms staffed with personnel able to offer by-the-numbers solutions to common issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standards typical of small company IT networks.
Progent's time-tested approach to delivering affordable and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified network consulting organizations in the country. Progent has provided online support to small businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to certified experts to assist your business to design and execute a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Inglewood, California
Progent provides the support of certified consultants for all facets of business network technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:
Service Delivery Options for Inglewood, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing computer support is built on the Call Center operational structure common to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and strict expense control across a range of network support delivery modes that include online repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the expense or time loss of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online network support services.
- Onsite Support
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small companies the optimal solution: hands-on service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about how and why to register for Progent's in-person computer service.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who require prompt and reliable access to an online Help Desk with effective phone support, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize businesses typically have limited information technology budgets and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that business information systems are always productive. Read more about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network engineering, virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including office relocations and massive software migrations, longer term projects such as business analytics software programming and customization, database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher levels of reliability, security, and performance than is feasible using the class of on-site data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and efficiency is continually tracked, and systems are consistently archived and available for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small company's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-qualified security experts,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system protection and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and government regulations for network data security and incident reporting.
The scope and depth of Progent's consulting staff offer a powerful set of advantages to companies trying to maximize the business value of their information network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert IT capability, but also a consultant with proven methods for repairing actual network problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for quick solutions. An additional benefit of by-the-minute invoicing is that customers won't be inclined to permit simple issues to stay unaddressed until they become big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to every client. The discipline of detailing and organizing service records allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain internal IT personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Inglewood, California business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).