Affordable Computer Support from Microsoft and Cisco certified Consultants for Companies in Inglewood, CA
By offering world-class know-how whenever you require it, making available in-depth expertise for critical applications, offering innovative services such as virtual data center hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the business value of your It system and cut service expenses. Progent understands that information system protection, dependability, and efficiency are as critical to small businesses as to large corporations but that small organizations lack the economy of scale to spend heavily in computer networks and in-house service staffs. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to provide the IT support expertise your business needs whenever you require it and at prices you can afford.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to help your business to plan and execute a sensible cloud strategy.
Core Technical Areas Supported by Progent for Business Networks in Inglewood, California
Progent's team of industry certified support professionals offers assistance for virtually all facets of network systems deployed by companies of all sizes. Technologies supported by Progent in Inglewood include:
Service Delivery Options Available for Inglewood, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering IT support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Model promotes fast response, thorough service documentation, consistent follow-up, and strict expense control for an array of IT support delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new customers to address urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus configuration, programming and training for business applications including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, longer term initiatives such as management analytics software development and support, relational database application programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible with the class of internal data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only provides the highest level of dependability and scalability but that is also simple for clients to migrate to a different service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for network information security and reporting.
The scope and depth of Progent's consulting staff bring a unique array of benefits to customers trying to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for fixing actual IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for quick solutions. An additional advantage of by-the-minute invoicing is that customers won't be inclined to allow incipient issues to fester until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by every consultant to each customer. The practice of detailing and archiving service records results in more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support personnel gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
In case your Inglewood, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).