Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Consultants for Businesses in Inglewood, CA
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical applications, providing high-value services like virtual data center hosting, invoicing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It network and reduce service costs. Progent recognizes that information system security, dependability, and efficiency are just as critical to small companies as to large enterprises but that smaller companies don't have the leverage to invest heavily in information networks and in-house service groups. Progent's basic value proposition is that no network support organization can match Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support personnel. This can cut costs and minimize technical risks for major projects like application development, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to design and implement a sensible cloud strategy.
Main Technologies Serviced by Progent for Inglewood, California Business Networks
As a Microsoft-certified Partner IT service firm with a world-class team of Cisco CCIE networking consultants and Apple certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Inglewood, CA businesses for a wide array of information technologies including:
Support Delivery Alternatives Available for Inglewood, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, consistent follow-through, and tight cost monitoring for a range of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details about Progent's remote network support services.
- On-site Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: in-person support professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from a professional Help Desk Call Center with effective phone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses typically have tight information technology funds and can provide scant management bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that business computer systems are always up and running. Learn more about Progent's Contact Center services.
- Consulting Expertise
Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability network engineering, virtual server solutions, plus configuration, customization and support for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, longer term initiatives like business analytics application development and customization, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is possible with the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also easy for clients to transfer to a different support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-qualified security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for network information protection and reporting.
The breadth and depth of Progent's engineering staff offer a unique set of advantages to companies wishing to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with proven methods for repairing real-world IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size invoices for quick fixes. Another advantage of by-the-minute billing is that clients will not be inclined to allow less critical issues to fester until they become big ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The practice of documenting and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Inglewood, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).