Fast, Affordable Remote Computer Network Help for Inglewood, California Small Businesses
For more than twenty years, Progent has focused on providing world-class computer support services to customers who have small-business budgets. Progent has developed a powerful support solution that features a cost-effective, tightly connected virtual office network, custom online repair technology, a large pool of engineers accredited in a wide array of IT practice areas, a Help Desk Call Center operational model that maximizes efficiency and ensures follow-through, a global team of remote troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos focused on solving technical issues in the least time and at the least cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network support staff. This can save money and help meet schedules for big projects such as application design and development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Business Networks in Inglewood, California
Progent's group of world-class consultants offers support for virtually all aspects of information systems deployed by companies of any size. Areas served by Progent in Inglewood include:
Service Delivery Alternatives for Inglewood, California Companies
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity documentation, reliable follow-through, and tight expense control for a range of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help customers to analyze and fix network issues without the expense or delay of on-premises support calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's online network support expertise.
- On-site Support
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's onsite network support.
- Help Desk
Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and reliable support from a professional Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare little management attention for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business information systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system design, virtual server solutions, plus integration, customization and support for business programs including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, extended projects like management analytics application programming and support, relational database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible with the class of on-site data center that is practical for most small organizations. Because Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also convenient for clients to migrate to another service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with mixed networks to save significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can support the multi- OS and loosely standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Inglewood, California Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise IT consulting allow small companies to sidestep the problems associated with excessive reliance on thinly staffed service firms or individual consultants.
Working with Progent enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For IT services, smaller businesses sometimes rely heavily on freelance engineers. Although freelance support engineers have lower overhead than larger support organizations and can typically bill nominally smaller fees, they are sometimes stretched to far to respond rapidly to critical situations. If an independent engineer is occupied with another client, sick, on travelling, or in training, the lack of replacement staff may require your business to wait for help during an emergency. As your company expands, system unavailability or difficulties with critical applications get more expensive. The money you believed you were saving on a freelancer can evaporate quickly because of lost output. Also, when freelance engineers confront new problems, the lack of a big consulting team to count on for help forces them to learn in place while your organization ends up footing the costs for their continuing training.
- Have Access to Expertise in Advanced Information Technology Issues
The majority of small service organizations or freelance consultants who concentrate on small business network support may excel at providing connect-the-dots solutions but lack the background to deal cost-effectively with complex network configurations with a variety of platforms, many locations, VoIP systems, mobile clients, integrated accounting and operational software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because enterprise networks are by nature complicated, support problems demand in-depth knowledge in many technical areas, and reaching a high level of stability, availability, and protection calls for industry-proven leading practices.
- Create a Firm Foundation for Seamless Growth
Small companies often start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid fixes commonly get piled onto of a weak structure. As a business grows, reliability and expandability problems can hinder the success of the business. These environments need proper assessment, smart strategic planning, and broad-based experience to migrate to an IT environment that can act as the reliable basis to handle current business requirements and support future growth.
- Partner with Solution Providers, Not Resellers
Smaller companies need guidance and insight to navigate through an increasingly complex maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical support services with the real interests of clients. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a customer.
Get in Touch with Progent
If your Inglewood, California business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).