Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can assist your Des Moines company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services that go from as-needed guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Des Moines, Iowa businesses to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support an at-home work environment can be especially complicated if you must accommodate a mix of personal hardware like PCs and notebooks, Internet routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering online support for both legacy and modern technologies in remote office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:

  • VPN technology makes it possible to create a safe tunnel for authorized at-home employees to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN tunneling for a wide range of devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to view and use a remote computer's desktop. This gives IT managers substantial control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier remote support for setting up routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to access their router for work. This can create throughput as well as security problems. Progent can help you to mitigate these problems by providing services that include Cisco Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup assistance.
  • Internet connectivity solutions affect the performance and reliability of connections between telecommuters and the corporate data center. Business-critical processes may require backup Internet connections in the event the primary connection fails. Progent can provide guidance for identifying Internet service providers, selecting appropriate service bundles, and setting up redundant Internet connections. Refer to Internet access solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Des Moines, Iowa business, call 1-800-993-9400 or go to Contact Progent.