Enlarging your remote workforce can have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Napa organization to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Napa, California businesses to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for a remote work environment can be especially challenging if you have to manage a mix of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both legacy as well as current IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers ready access to expertise for making necessary updates. Services offered by Progent to assist your company to create a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a safe connection for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent can assist you to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a data center computer's desktop. This gives IT managers substantial control over the digital ecosystem of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert online consulting for configuring routers from all major manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and guests, are commonly used by telecommuters to access their router for work. This can cause performance and cybersecurity issues. Progent can assist you to mitigate these issues by providing services like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity solutions affect the speed and reliability of connections between telecommuters and the company network. Mission-critical applications might require redundant Internet access in case the primary connection breaks. Progent offers expertise for picking Internet service providers, picking sensible service bundles, and setting up high-availability Internet access. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Napa, California company, call 1-800-993-9400 or go to Contact Progent.