Expanding your at-home workforce can have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Napa company to pick the right tools and follow best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Napa, California organizations to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home work environment can be especially complex if you have to accommodate a combination of personal equipment such as desktop computers and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background delivering online support for both outdated as well as modern technologies in remote office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Support services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to create a secure tunnel for authenticated remote employees to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can assist you to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect software for secure VPN connections for a wide range of devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and interact with a remote computer's desktop. This gives IT managers significant control over the digital environment of at-home employees and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, local wireless networks, and firewalls. Progent can provide top-tier online consulting for configuring home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting families and guests, are commonly utilized by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity problems. Progent can help you to mitigate these issues by providing expertise like Cisco Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity solutions impact the speed and availability of connections between at-home workers and the company data center. Mission-critical applications might require redundant Internet access in case the primary connection breaks. Progent offers expertise for picking service providers, selecting sensible service bundles, and setting up fault-tolerant Internet connections. See Internet connectivity integration services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Napa, California organization, phone 1-800-993-9400 or refer to Contact Progent.

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    Cisco has designed an extensive product line of routers including appliances designed to deliver the protection, bandwidth, and availability required by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.

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    Progentís National Support Center offers nationwide remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service experts offer phone help and remote direct network connection to isolate and resolve network problems rapidly and affordably. The breadth of technical expertise represented by Progent's team of nationwide service professionals makes it possible to escalate even the toughest network issues to appropriate experts as needed.

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    Progent offers three basic kinds of Contact Center support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your clients instant access to a dependable technical group with years of experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a key contributor to business productivity. Progent's goal is to resolve and not simply report problems.

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    Solaris with Windows Technology Professional

    Progent's UNIX family support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient one-stop source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent is among the most experienced IT support firms for integrating email solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies receive all the benefits of Microsoft Exchange Server 2000 under common scenarios including updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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  • RDBMS Support and Integration
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    Progent's certified database application developers can provide businesses of any size remote support for leading RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include software installation and configuration, database design and coding, administration support, synchronization strategies, capacity planning, tuning, data migration, information security, backup and recovery systems, problem solving, and webinar training.

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