Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Ottawa organization to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Ottawa, Ontario organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure required to support a remote work environment can be especially challenging if you have to accommodate a combination of personal equipment like PCs and notebooks, Internet routers, and Wi-Fi appliances from different vendors and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both outdated and current IT products in virtual office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement essential upgrades. Services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a secure connection for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent's consultants can help your company to configure and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a wide selection of devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and interact with a data center computer's desktop. This technology provides network managers more control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent offers expert remote consulting for setting up routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting families and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help you to mitigate these problems by providing expertise that include Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet access solutions affect the speed and availability of connections between at-home workers and the corporate data center. Line-of-business processes may demand backup Internet connections in the event the normal connection fails. Progent offers expertise for selecting Internet service providers, picking appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Ottawa, Ontario business, phone 1-800-993-9400 or visit Contact Progent.

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  • Specialists Microsoft SUS Microsoft SUS Engineers
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  • Support and Setup System Center 2016 Virtual Machine Manager Microsoft Certified Partner System Center 2016 Configuration Manager Help and Support
  • System Center MOM Engineer 24-Hour Comprehensive Event Management Consulting
  • Top Remote Workers Ottawa Consulting and Support Services - Infrastructure Consultants Gatineau, QC
  • Technical Support Services Threat Management Gateway Specialist Forefront TMG 2010

  • Dynamics GP Visual Studio Professional
    Dynamics GP Modifier Professional

    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to design custom mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that allow you to analyze your business more thoroughly, transforming raw information into valuable understanding of your company and customers.

  • Top Ranked Palo Alto Networks PA-3000 Series Firewalls Network Security Auditing Palo Alto Networks WildFire Security Firms

  • Award Winning Offsite Employees IP Voice Support Outsourcing
    At Home Workforce VoIP Network Consulting

    Progent can assist small and mid-size companies to deploy VoIP solutions to give their telecommuters the advantage of virtual extensions of the company phone infrastructure.

  • Top Rated CCIE Certified ASA and PIX Integration Support CCNP Expert Certified Adaptive Security Device Manager Consulting
  • Urgent Apple Mac Backup Services Backup and Recovery Software Consultant
  • Urgent Microsoft Presence Awareness On-site Support VoIP Integration
  • WatchGuard Firebox M470 Firewall Security Consultant WatchGuard Firebox M4600 Firewall Security Firms
  • Windows 7 Evaluation Consulting Services Microsoft Certified Expert Windows 7 Remote Support Services
  • Remote Workers Guidance near Ottawa - Integration Consultants Gatineau, QC
  • Windows Server 2008 DirectAccess Configuration Online Technical Support Windows Server 2008 DirectAccess
  • Windows Server 2012 R2 Network Consulting Group Ottawa Microsoft Windows Server 2016 Network Consultant Gatineau, Quebec
  • Windows Server 2012 R2 Server Manager Technology Consulting Specialist Windows Server 2012R2 upgrade
  • Wireless Link IT Consultants Ubiquiti WiFi access point Computer Consulting

  • Small Business Onsite Technical Support
    MCSE Expert Certified Small Business Network Configuration

    If you have a company network with 10 to 50 network users, Progent's network outsourcing services save your business from over-reliance on an individual independent service provider while giving you affordable and reliable access to high-quality technical support. By providing network consulting service when you require it, providing specialized knowledge for key technologies, delivering value-added support such as 24x7 server monitoring, and charging only for support you receive, Progent offers you an economical way for optimizing the productivity and profitability of your small business network. Progent is the smart way for small organizations to create and maintain a reliable and secure information system and to benefit from quick access to the experienced consulting typically available only to enterprises who are able to support a large internal IT organization.

  • Word 2016 Support Group Office 365 Outlook Server Recovery

  • Linux RedHat Remote Specialists
    Linux Phone-based Migrations

    Progent provides national online phone support and troubleshooting services for businesses who run environments based on variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online IT help offers optimum leverage for your IT budget by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated online support utilities and experienced technicians and engineers allow Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your network issues can be dealt with by telephone or through a combination of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help you with the toughest system issues.

  • Work from Home Conferencing Online Troubleshooting 24-Hour Remote Workers Video Conferencing Professional
  • Work from Home Employees Ottawa Expertise - Video Conferencing Solutions Guidance Ottawa Remote Workforce Ottawa Consultants - Conferencing Technology Consultants
  • Ottawa Remote Workforce Infrastructure Consulting and Support Services
  • macOS and Windows integration Technical Support MacOS and Windows Remote Support Services
  • wireless LAN controller Network Consulting 24-7 CCIE Expert Certified Consultant 2500 Wireless Controller
  • wireless VoIP phone and Aironet APs Computer Engineer On-site Technical Support Aironet 2700 Access Point

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