Progent's ProSight family of managed IT services are geared to offer businesses who maintain minimal in-house network administration and support teams with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include fixed IT maintenance expenses, smart automation of routine administrative processes, ongoing absorption of the latest technology, smooth migration from legacy systems to modern solutions, close alignment of computer technology with business objectives, access to seasoned network consultants, and freeing up management to focus on business rather than ever-changing information technology.
Progentís Microsoft-certified experts can provide businesses of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that uses web technology for efficiently connecting people, groups and information. Microsoft SharePoint Server offers a common location for your workers or clients to connect to, manage, share and interact with relevant data, files, and applications and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information theyíve developed in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can assist your organization to manage your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Progent provides national online phone support and troubleshooting services for businesses that operate UNIX or Linux environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows technology. Remote technical support offers maximum leverage for your IT dollar by extending client efficiency and limiting the hours charged for network repair services. Advanced online support tools and experienced service specialists and engineers combine to enable Progent to handle most IT problems without wasting time and money by going to your site. In most of situations your network issues can be dealt with by telephone or through a mix of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security professionals to assist with the most difficult network issues.
Progent delivered a wireless networking environment that enabled a school to improve efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution provided better performance and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it provided immunity to local interference.
Progent can help companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and also to integrate iPhones and iPads and Google Android handhelds.
Progent can show you how to plan, deploy, manage, and troubleshoot an efficient Wi-Fi LAN infrastructure, select appropriate products, and integrate wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a complete 802.11x system security plan that is well aligned with the security plan for your overall corporate network.
Progent's Cisco CCIE network infrastructure experts can assist your business to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Progent provides consulting for security testing products including Microsoft Baseline Security Analyzer for running a set of programmed network testing scans to identify possible security gaps. Progent has extensive experience with security analysis tools and can help you to understand testing reports and react effectively. Progent can show you how to design security into your company processes, install auditing software, define and implement a protected system environment, and suggest policies to optimize the security of your IT system. Progent's security professionals are ready to show you how to set up a firewall, implement safe remote access to email and business applications, and install VPN. Progent's accredited security engineers can also test the protection of web-based software and can run extensive information security assessments of company-wide security to determine your company's compliance with key industry security standards such as HIPAA, NIST, and ISO 17799.
Progent's Wireless Consulting Services provide a convenient, economical option for businesses of any size to integrate, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progentís experienced Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular gigabit appliances, Cisco PIX and ASA Firewalls offer advanced protection, performance, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating possible OS-specific security holes.
Microsoft Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated email components to lower hardware costs and administrative overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online support to assist your small businesses to evaluate the benefits of Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, carry out an efficient move from your existing Exchange system to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and technical support.
Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller technology.
Progent's Microsoft engineers can provide affordable remote technical support and programming services to help you to plan, implement, manage, and maintain Microsoft SharePoint 2010 environments that can feature web sites that can function as portals, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to promote and enhance collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's familiar office productivity applications like Office Excel, Word, PowerPoint, and Project. Progent can help you to upgrade from earlier versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.
Progent's Cisco CCIE-certified networking consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts while retaining your own brand as a transparent extension of your network services staff.
Microsoft Windows Active Directory requires significant practical experience to configure efficiently across an enterprise. Progentís Microsoft Premier consultants are skilled in planning, integrating, and supporting sophisticated Enterprise Active Directory installations. Progentís areas of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual beta software configuration objects in online Active Directory environments, and repair of failed configurations of Active Directory and AD-integrated programs.
Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of any size to build a manageable and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web meetings with application sharing and whiteboard, and both IP-based and PSTN calling across a wide range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or mixed topology appropriate for your current and long-term plans, implement Lync 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.
important features of Dynamics GP accounting include a modular design that allows you to buy only the components you need, a standards-based architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting services that permit you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the ability to integrate data from almost any db software or desktop application into Microsoft GP, and an open architecture that makes it easy to create specialized applications. Progent can show you how to set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP support professionals to help you turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Lync Server 2013, rebranded Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad assortment of desktop and mobile clients. Progent's certified Lync Server 2013 consultants and system architects can help you to assess the advantages of Lync 2013, design an in-house, cloud-based (via Lync Online) or mixed topology suitable for your present and future goals, deploy Lync 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your IT staff and end users. Progent has expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook and PowerPoint.
The Help Desk support model adopted by Progent's Technical Response Center offers small companies an dependable option to reliance on independent consultants by offering extensive expertise accessible to multiple support groups, optional round-the-clock availability of urgent assistance, escalation capability to appropriate experts for solving the most difficult issues, support consistency and reliability, prompt follow-up overseen by veteran support managers, a variety of convenient mechanisms for requesting service tasks, plus excellent progress transparency made possible by trouble ticket updates and accessible via a web portal.
Progentís Microsoft certified experts offer small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install critical software quickly and reliably to appropriate workers, reduce product expense and stay compliant by understanding patterns of usage, enhance Windows protection by increasing your knowledge of weak points and by installing critical patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by fully utilizing the management capabilities incorporated into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including software and hardware inventory.
Progentís Wireless Consulting Services provide a convenient, economical option for companies of any size to integrate, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent can assist your business in any and all facets of your upgrade to Exchange 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Progent's Microsoft-certified consultants can provide remote or onsite support to help companies of all sizes to design, deploy, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing especially challenging issues, or full project management services. Progent can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent's Microsoft engineers can provide cost-effective remote support and development services to assist your business to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 installations that can feature web sites able to function as portals, extranets, document and media management tools, blogs, data warehouses, business analytics, enterprise search engines, workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's popular office productivity applications including Office Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from previous versions of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.
Progent delivered a wireless integration solution that allowed a school to increase efficiency and eliminate the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote sites up to 2.5 miles apart and can extend to even greater ranges. This wireless solution offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and since it uses the 5.8Ghz band it offered immunity to outside interference.
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block ransomware or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.
Progent's Linux consulting services offer small and mid-size companies and developers support for managing and maintaining Linux computers that operate with Microsoft-powered networks. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of expertise provides you with an easy single consulting firm to help you build and maintain a secure and reliable cross-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Windows with major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support activity allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks.
Progent can provide economical online access to IT engineers with expertise in a broad range of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and smartphones. Progent can provide consulting support for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help your company to deploy, enhance, or troubleshoot backup/restore systems for a range of architectures including on-premises, edge to datacenter, cloud, or hybrid.
Microsoft Virtual Server 2005, hosted on the Windows Server 2003 operating system and based on technology originally produced by Connectix, delivers the performance necessary to carry out server consolidation, software migration, and server quarantine tasks via virtualization technology in an enterprise-class computing network with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at companies who want to improve operational efficiency in application development and piloting, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's professional Virtual Server consultants can help your business to assess and integrate Microsoft Virtual Server 2005.
Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and supporting messaging solutions for clients in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting support to make sure that your email system features compliance, service continuity, easy access for remote and wireless users, time-saving administrative tools, and seamless integration with telephony. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003, and Microsoft Exchange 2K Server. Progent can also assist small or medium companies to upgrade to Exchange 2016 Server or Microsoft Exchange 2013 Server.
Progent's Solaris platform consulting experts offer small companies and developers support for administering and supporting Sun Solaris systems that operate with Microsoft-based technology. Progent can give your business access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you an easy one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications environment that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.
Progent's Apple Mac networking engineers can help you with a broad range of system infrastructure areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies such as VoIP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, integrating, and maintaining a network architecture that is reliable, secure, productive and aligned with your business objectives. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan SAN solution. Progent can also give you access to certified experts to support Cisco routers and switches.
MS Office Communications Server delivers Instant Messaging and Real Presence in an extensible, world-class package offering advanced protection, seamless compatibility with other Microsoft software, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and elevated operational efficiencies, increased individual productivity, and stronger intellectual property protection. MS Office Communications Server has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises configuration support and mediation help for your Office Communications Server environment and can assist you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and carry out a smooth upgrade that will add business value to your information network
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send email, search the GAL, import addresses, sync up calendars, and alert people to meetings with your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web Access are working. Progent also can provide specialized onsite Entourage training.
Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks firewalls to provide a modern security environment that extends across your data center and cloud resources and guards all users at any location with any device.
Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and troubleshoot a system-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit applications which you intend to keep plus the new 64-bit editions of applications you plan to install.
Progent can help you to understand the many subscription options offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid ecosystems that seamlessly combine local and cloud-based products and services.
Progent's Microsoft-certified consultants can provide remote or in-person support to help companies of any size to design, implement, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent offers occasional help for resolving particularly stubborn problems, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-location migrations, Progent has the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design services include assistance with the integration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Progent's experts can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from OS X or earlier editions of OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also help you with Apple iPhone integration and iPad management, or moving to Apple's iCloud services. For business environments based solely on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and maintaining a network environment that is reliable, safe, fast and aligned with your company's business goals.
Progent's Sun Solaris platform support services provide small and mid-size companies and developers assistance with administering and supporting Solaris systems that run with Microsoft-powered technology. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise offers you a convenient one-stop consulting firm to help you build and manage a secure and robust cross-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux variations including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are designed especially for small businesses who require fast availability of a Help Desk Call Center with professional phone support and effective escalation capability but who must operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be deployed to monitor UNIX/Linux environments, Windows networks, or mixed-platform systems in which Linux and Windows run side by side. Nagios lets system managers to monitor network services including SMTP, HTTP, SSH, and PING. MRTG allows you to graph the traffic through SNMP-enabled network devices including processors, routers, and switches. Progent's network integration consultants can assist you to utilize both these programs to tune and repair your system.
Dynamics GP can help you expand and control your business better by offering deep availability of decision-driving information and a rapid return on investment. Microsoft Dynamics GP confers important business benefits such as its ability to extend the presence of your company, handle your accounting, automate financial operations, unify procedures throughout your company, improve inventory control, increase order accuracy, expand revenue and minimize lead-time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can offer experienced Dynamics GP consultants to make sure you derive all the advantages of your Dynamics GP/Great Plains business management system.
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can help you to design, deploy, and support an implementation of Forefront TMG or ISA Server 2006 on your network that delivers the firewall security, performance and manageability that your company needs.
Progent offers one-on-one education designed for individuals who wish to expand their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for macOS and Mac OS X application software.
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and archiving service records allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the benefits of adopting Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and show you how to centralize the administration of clustered servers.
For enterprise project management assistance, Progent can provide access to veteran IT professionals with years of experience in technology management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise customers adhere to leading practices to ensure that major projects are completed on schedule and on budget.
If your office network combines Linux platforms with MS Windows, Progent can assist you to integrate your IT resources into a cohesive environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high dependability, superior performance, and strong security. Progent's UNIX/Linux and Microsoft Windows coexistence support services include network architecture integration and service, support for Windows services for UNIX, online server monitoring and management, online network help and repair, on-site technical support, and Contact Center support.
Progent's certified Windows Server 2000 experts can provide network support and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and troubleshooting offerings include system design, deployment, documentation, on-site and off-site technical support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Progent's Cisco Meraki wireless AP consultants offer remote and onsite support to assist organizations of any size to design, deploy, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a seamless ecosystem that provides the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or computing device.
If your company has a Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire enterprise in a wide array of security areas including security management procedures, security design and models, connection control systems and methodology, applications development security, operations security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic skills and worldwide standards of performance that information security managers are required to possess. These accreditations offer IT management the assurance that consultants who have earned their CISM or CISSP certification have demonstrated the background and knowledge to offer effective security management and consulting help.
Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery plan to prepare for an IT system disaster. Progent can show you how to create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, fault-tolerant network solution that addresses availability issues involving a broad array of infrastructure technologies and processes.
Progentís Technical Response Center provides nationwide extended hours remote assistance for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers offer after-hours telephone support and online direct network access to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of nationwide support engineers makes it possible to escalate even the toughest network issues to appropriate experts as needed. For urgent issues, the Technical Response Center endeavors to answer your call for service in less than one hour.
Progent's certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, create pilot systems and migration plans, install Windows Server 2008 with your IT infrastructure and workload, train your IT staff how to run new administration utilities, and provide ongoing consulting and support via budget-friendly alternatives such as Helpdesk support and remote technical support.
Progent's CISSP-premier cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can implement efficient security solutions that guard a small business against modern malware attacks or Progent can design, configure, and manage an end-to-end security strategy for hybrid networks that accommodate local, remote, and mobile clients accessing IT resources distributed over multiple physical sites and public and private clouds.
Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can help you develop efficient processes and policies to manage handheld computers and smart mobile phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security plan that includes standards, procedures and technologies to keep your IT network protected.
Progentís National Support Center provides national remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support professionals provide phone support and remote direct computer access to isolate and repair technical problems rapidly and economically. The scope of IT experience available from Progent's team of country-wide support engineers allows Progent to escalate even the toughest problems to qualified specialists as required.
Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to enhance business operations so they align better with your business objectives. Your business can develop and implement a well conceived IT plan without absorbing the expense of a full-time senior IT executive.