Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These enhancements affect key areas including ease of administration, availability, compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, design an efficient validation and rollout plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to upgrade from a legacy release of SCVMM or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you get maximum business value.
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can help you to design, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, speed and ease-of-use that your business requires.
Remote continuous network monitoring, automated alerts, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical services created to help you to identify and fix a most network issues before they get big enough to hurt your business.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to provide a centralized solution for deploying and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy versions of VMM, develop processes for creating and installing virtual machines and VM hosts, design high-availability scale-out clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools make it possible to design specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that let you track your business more effectively, turning uncooked information into useful understanding of your company and customers.
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly restore the entire virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.
Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions affordably and successfully, eliminating the requirement for an internal BlackBerry specialist and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's proven online service delivery model, provides small companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their IT system.
Progentís IT outsourcing packages provide affordable network consulting for small organizations. Whether it includes planning system architecture, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or building a web-based business solution, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, permitting network support budgets to grow in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust network architecture for your vital applications powered by Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent is among the most qualified network support firms for designing email solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses receive the full advantages of Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact key areas like manageability, availability, security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create an efficient test and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.
Remote continuous network monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has advanced so far that businesses of any size can afford a level of network stability that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as low-cost services created to assist your company to detect and resolve a an array of network problems before they can disrupt productivity.
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of individual best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems quickly.
Small to middle size companies can now get all the benefits of Microsoft Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT support experts. With Progent's economically priced network support programs, mid-size businesses can select a basic co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to provide small business networks enterprise-class availability, security and productivity.
Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Progent's Microsoft certified experts provide several service programs to help mid-size and large businesses develop an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and improvement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations sift through the numerous top level Help Desk software packages available and determine which packages might be excessively costly, lack critical features, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who need to augment their in-house Help Desk team for occasional tasks or to fill in for absent or incapacitated workers.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's production servers in an environment that delivers the highest level of dependability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are built upon proven virtualization technologies that allow small businesses with mixed- platform environments to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Progent can provide cost-effective remote access to an Oracle-certified MySQL RDBMS DBA or software programmer and can assist businesses of any size to integrate and manage MySQL within a robust network infrastructure that offers advanced performance, expandability, and security. Progent also has proven skill helping businesses migrate applications from Oracle to MySQL.
Progentís Wireless Site Survey makes it easy to design and install a Wi-Fi wireless LAN customized for your environment, providing your business a wireless solution that delivers the coverage, performance, load-handling capability, QoS, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service.
Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange Server 2007.
ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's certified ISA Server 2006 engineers can show you how to plan, rationalize, test, implement, customize and support the Standard or Enterprise version of ISA Server on your network.
Progent's Microsoft and Cisco premier network consultants can provide expert support for a broad range of technologies and can provide that expertise remotely nationwide or in person in select cities across the United States and anywhere in . Progent provides remote help for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a mix of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the assistance of CISM-accredited security engineers to assist with high-level security design and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the United States.
Progent is structured to deliver comprehensive remote consulting for all major technologies common to todayís small business information systems and allows you to outsource an array of vital, as-needed services such as a part-time Chief Information Officer to provide advanced IT design and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical projects such as site moves orOS migrations, Cisco-certified consultants for building and maintaining fast and robust infrastructure, security engineers to verify data safety and compliance, disaster recovery specialists to create business continuity plans, and software programmers to write, enhance, or troubleshoot mission-critical application programs.
Progent's Citrix-authorized consultants can assist your company to understand the business benefits of XenServer and other Citrix platforms, and can help your IT organization to design, validate, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your current Citrix technology deployment and help you to enhance resource utilization, responsiveness, security and compliance, availability, and disaster recovery.
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Progent's Data Center engineers can show you how to select high availability data centers that match the specific needs of your business. Fault tolerant Internet Data Centers are particularly attractive to small companies due to of their low cost and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to design an on-site data center with even a minimum level of fault tolerance is financially prohibitive for typical small organizations. Progent can help you reap all the advantages of non-stop data centers and fault tolerant colo sites by offering a complete array of engineering and support services.
Progent's Cisco-certified wireless integration experts can assist you to configure, manage, and debug Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Small to mid-sized businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT support professionals. With Progent's economically priced IT support packages, mid-size organizations can select a basic co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small company networks world-class reliability, protection and productivity.
Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft certified IT support experts. With Progent's affordably priced IT service packages, mid-size organizations can select a simple co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small and midsize business information systems world-class availability, security and performance.
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent is one of the most experienced network support companies for integrating email solutions powered by Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Exchange 2000 under typical scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Progent's Microsoft-certified failover clustering consultants can help businesses to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for clusters composed of physical servers or virtual machines, and help you to automate the management of failover clusters.
Progentís Microsoft-certified engineers can help your organization to enhance your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of migrating to 64-bit processing, plan an efficient migration process that reduces operational disruptions, and provide economical, expert online help to assist you to configure 64-bit software and application programs on your existing computers.
Microsoft CRM helps small companies nurture positive client interactions. Built-in Sales and Customer Service modules allow in-house staff to share data to help improve sales success and deliver consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your marketing or customer support databases.
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, deploying, administering and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough testing and significant work with network security architecture. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security experts can help your business with all phases of secure network architecture.
Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN appliances such as the Raptor and Symantec VelociRaptor line or show you how to migrate to current firewall/VPN technology. Progent can also help you create and execute a comprehensive security strategy that can incorporate firewall/VPN appliances and utilities, outsourced security and network protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for on-going network support, administration, education, and security expertise.
Progent's webinar training classes offer small companies the affordability, ease, and flexibility of web-based learning and the effective pedagogic techniques of experienced teachers who use advanced technology to emulate real-time, interactive classrooms. Progent offers remote education for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Visio: Microsoft Dynamics accounting and reporting products including MS Dynamics GP (Great Plains); plus additional top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, developing efficient migration procedures, evaluating and optimizing performance, designing or validating disaster recovery solutions, resolving compatibility issues, and establishing training environments for new products and technologies. For Progent customers without sufficient internal resources to configure proper test environments, the lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 and local Exchange systems. This allows you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on schedule and on budget.
Progent's Cisco CCIE-certified wireless network experts can provide remote or onsite integration and troubleshooting support to help you to plan, implement, update, tune, manage and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is simple to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet wireless APs to accommodate your specific office layout, construction, and expected network traffic.
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and fixing SCOM solutions and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to fix serious issues detected by Microsoft SCOM 2012.
Progent's certified IT experts can provide Windows Server 2016 migration consulting to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Progent's Microsoft-certified consultants can provide remote or onsite support to assist companies of all sizes to plan, implement, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing especially challenging problems, or comprehensive project management services. Progent's consultants can also help your business to design Data Protection Manager into a comprehensive disaster recovery strategy.
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, in the trenches of IT service, performing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven collection of individual best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in critical areas including multitenancy, agile infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce IT expenses and improve productivity.
Progent's management team consists of industry veterans with years of experience providing computer consulting services, technical support, and strategic IT planning to businesses ranging in size from small offices to global enterprises. Great service calls for great people, and Progent has put together a management staff able to provide customers with the best service value available anywhere.
Progent's Cisco certified wireless networking experts can provide economical online and on-premises help for legacy and modern 802.11ac Aironet wireless access points (APs) and Progent can assist your business to design and manage wireless environments that include indoor and outdoor/ruggedized Aironet access points.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Progent can assist you in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning HA architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook.
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Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology. Progent can provide support for physical and software-based wireless controllers and can help you to decide which type makes sense for your Wi-Fi environment. For Wave 2 Wi-Fi controller appliances, Progent can provide Cisco 3504 wireless controller expertise, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.
Progent can assist your organization to utilize Cisco's networking products to create a robust foundation for your local, cloud-centric, or hybrid data center and streamline operations in vital areas including hardware utilization, security and compliance, versatility, availability, and disaster recovery.
Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
With Catalyst switches for small and mid-size companies, Cisco enables companies to realize all the advantages of bringing intelligence to their networks. Cisco's switching technology makes it possible to deploy capabilities to make your network infrastructure sufficiently robust to handle real-time needs, scalable to facilitate growth, safe enough to protect confidential data, and capable of prioritizing and controlling all traffic to optimize network performance. Progent's CCIE certified consultants can show you how to pick out and deploy Catalyst switches that make sense for your company. In addition, Progent's CISM and CISSP certified security specialists can show you how to develop a comprehensive protection plan and set up Cisco Catalyst switches so they powerfully enforce your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Progent has more than 10 years of background deploying, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help your organization to plan, configure, manage, and fix your System Center solution to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can help your organization to upgrade to the current version of Microsoft System Center from an earlier one or from a third-party IT management platform to deliver the benefits of enterprise-class provisioning, centralized management, security and compliance, plus infrastructure and application performance monitoring.
Progent's Microsoft-certified consultants can help you to assess the value of Lync Server for your business and can help you to design and carry out a rollout of Lync Server that unifies the administration of IM and Presence and improves the productivity of your in-house employees, at-home workers, and smartphone users. Progent's consultant's can in addition assist you to perform a smooth migration to Lync Server from Office Communications Server or Live Communications Server, integrate Lync Server with Exchange, SharePoint, and SQL Server, show you how you can use Lync Server to enhance the team-computing capabilities of Microsoft Office applications, and offer training and ongoing technical support for Lync and other Microsoft platforms.
Progent's Meraki wireless access point experts provide remote and onsite support to help businesses of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a seamless network infrastructure that provides identical access, performance, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device.
If your company computer system combines Solaris technology with Windows, Progent can assist you to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, enhanced performance, and tight protection. Progent's Solaris and Microsoft Windows integration assistance offerings include network infrastructure integration and service, consulting for Windows services for UNIX, online network monitoring and management, remote technical support and troubleshooting, in-person technical support, and Contact Center services.
Progent's Microsoft-certified consultants can provide online and onsite expertise for companies of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you design and validate a security environment for your Skype for Business deployment that meets regulatory standards.