Additional Topics of Interest

QuickBooks Pro Applications Consultant
24-Hour Applications Consulting Microsoft Dynamics 365 Finance and Operations

In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training classes tailored to address your particular requirements. Progent's experts also can show you how to build and support a secure, reliable network foundation to run your ERP, MRP and accounting solutions.

IT Outsourcing Examples Whitepapers
IT Outsourcing Best Practices Whitepapers

Progent’s IT outsourcing services provide affordable computer support for mid-size organizations. Whether it includes designing system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or building a web-based eCommerce solution, outsourcing your IT engineering services can smooth out expenses and minimize risks, permitting IT service budgets to increase in a more linear and manageable manner than is possible by assembling a large, all-purpose in-house network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available system architecture for your vital Windows-based applications such as Windows Server 2008, Exchange Server, and SQL Server.

Cisco Security Troubleshooting
PIX Firewall Migration Network Consulting

Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can also help you determine if you should adopt next generation firewall products available from Cisco. Progent's Cisco technology specialists can help your company design and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.

Exchange Server Upgrade Professional
Top Quality Microsoft Certified Exchange Server Upgrade Consult

Progent can provide comprehensive help for each step of your Exchange 2010 migration including end-to-end project management, site analysis, project planning, specification of new software and equipment required, recommended vendor sourcing, pilot testing at client location or at Progent's testing lab, managing temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old servers, and training for customer's support staff and users.

On-site Support System Center 2016 Configuration Manager
System Center 2016 Consulting Services

System Center 2016 delivers important enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

Mac Online Consultant Services
Mac Online Technical Support Consult

Progent provides nationwide remote phone support and consulting services for businesses who run Apple Mac OS X environments or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft products. Progent's consultants can provide Apple macOS and Mac OS X users a variety of services including desktop assistance, upgrading to the most recent version of OS X from legacy editions of Apple macOS and OS X, plus expertise with Apple macOS and OS X applications. Progent can also help you with iPhone and iPad integration and management, or migrating to iCloud services. Online technical support offers maximum return for your IT budget by protecting user efficiency and shortening the hours billed for network repair services. Sophisticated online support tools and skilled technicians and consultants allow Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be remediated over the phone or through a mix of telephone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help you with the toughest system problems.

Top Quality Exchange Server 2003 On-site Technical Support
Microsoft Exchange 2003 Computer Consultants

Progent's certified consultants provide computer help and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, integration, administration, and support expertise for Exchange Server include planning, deployment, documentation, onsite and remote troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive IT outsourcing.

Service Reports Technology Consulting
CISA Certified Security Expert Support Services Service Reports

Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of detailing and organizing support activity results in more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

24-Hour Mid-sized Business Designers
Information Technology Outsourcing Companies Midsized Business

Progent provides technical support for medium size businesses who have 100 to 250 network clients. The medium size business or work group has traditionally been an overlooked segment of the market for network consulting services. The cost structures and support delivery practices of major outside service firms make them excessively expensive for the typical small business or small medium business (SMB), which usually has a minimal IT budget with which to maintain an IT network whose complexity and sophistication are often comparable to the networks of far larger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual office technology and proactive network monitoring, significantly reduces the network support costs of an SMB while offering the mid-size company with big-company service from professional, world-class consultants knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is searching for the quality of IT support appropriate for a medium size office without paying enterprise costs, contact Progent.