For business network systems located throughout the state of Iowa, Progent's Microsoft and Cisco qualified technical team members can deliver remote phone help and remote troubleshooting to solve your network problems quickly and cost effectively. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to diagnose and repair computer network problems while avoiding the expense and time delays associated with in-person service calls.

If your Iowa business is situated outside of the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of clients. This means you get not just the technical know how needed for the task, but a professional with proven methods for applying that expertise to provide efficient network solutions.

Best Practices Applied by Seasoned Engineers
Many organizations situated far from cities with ample expert engineers utilize poorly trained or inexperienced local consultants for critical network support. This can result in a network that is unstable or unproductive. Progent’s team of Microsoft and Cisco certified engineers average over ten years of hands-on industry background, in the trenches of network support, providing a wide range of information system tasks for a broad selection of clients. This means that with Progent you get not just expert technical knowledge, but a consultant who follows computer industry leading practices in applying those skills to resolve real-world business system issues successfully and in a repeatable fashion.

Live Online Training Classes for Desktop Applications
Progent offers online instruction for popular productivity applications. Progent's Webinar training covers areas such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, Publisher collaboration, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Online education provides all the benefits of conventional in-person sessions, such as immediate interaction between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the schedules of multiple trainees.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service IT support company like Progent as opposed to an individual freelance consultant, your company is ensured fast access to experienced professionals whenever you require them. You no longer have to worry that illness, classes, time off, or conflicting priorities with other clients will cause you to be with no support during an emergency.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network. Learn about Progent's entire ProSight series of affordable network management outsourcing services for small organizations.

Project Server Expertise
Progent's Microsoft Project Server experts can provide advanced remote and onsite support services for Microsoft Project Server as well as for all Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting services provided by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance,Office Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to help you to optimize your environment to accommodate local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server to work together safely and efficiently. Progent's security consultants can help you to adopt and enforce security policies that safeguard important business data without disrupting the productive exchange of authorized information.

Cisco Small Business 100, 300 and 500 Wireless APs Planning and Support
Cisco's Small Business family of access points are Linux-powered devices intended as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or on-premises integration and debugging services to help you to plan, configure, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP deployments of any size or topology. To find out more about Progent's support for both current and legacy Cisco Small Business series of wireless access points, refer to Cisco Small Business 100, 300 and 500 wireless access points configuration and troubleshooting.

ProSight Network Audits for Checking Network Health
Prosight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable and safer Active Directory implementation. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. For more information about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

Cisco IOS Upgrade Support
If your network incorporates Cisco appliances, you could be running an old version of IOS, the operating system powering almost all Cisco router and the latest switches from Cisco. Cisco frequently offers updates to IOS in order to fix problems, plug security weaknesses, or improve functionality. Unfortunately, updating Cisco IOS and other Cisco control software can be tricky, depending on your Cisco equipment and your network infrastructure. As an example, there could be limitations of internal RAM that might cause a new software version to execute improperly. Progent's Cisco CCIE consultants offer a wide variety of support services related to updating Cisco IOS or any other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform version audits of your Cisco software, propose appropriate updates, prepare Cisco appliances, transfer software images/, activate and test your update, tune throughput, resolve problems, and train your network support managers how to get the benefits of any significant new capabilities.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration consultants can assist organizations of any size to plan, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent offers affordable remote or onsite expertise to assist businesses to move efficiently to a modern communications ecosystem that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

Web Site Development Services
If you want to spruce up your company web, create internal web sites for applications such as human resources or employee training, build a standout Web presence for a new venture, or build world-class, database-driven web applications, Progent can provide skilled and experienced web designers and developers. Progent's experts can also assist your company to host your web solutions by building and maintaining a secure, dependable server and communications infrastructure featuring remote and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for popular web site authoring tools. For database-intensive web sites, Progent can provide the services of certified SQL Server programmers, Oracle developers and database administrators, and MySQL experts.

Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

Contact a Progent Computer Consultant
To see how you can contact a Progent computer support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Online Network Help.