For office network systems located throughout the state ofIowa, Progent's Microsoft and Cisco qualified technical team members can provide phone help and troubleshooting to repair your computer system issues fast and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support knowledge bases to troubleshoot and fix network problems without the high cost and delays associated with in-person technical service visits.

If yourIowaorganization is situated outside of the larger urban areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your local computer support options may be limited in expertise, or unavailable during an emergency. This results in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of expert network engineers average more than ten years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a diverse range of customers. This means you get not just the technical competency needed for the task, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Juniper Support
Progent's Juniper-certified network engineers can help you to plan and implement Juniper Firewall/VPN technology, enhance and support your network infrastructure, and migrate smoothly from outdated equipment to current versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to enable you to streamline the management and improve the security of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you maintain environments that incorporate a mix of Juniper's OS platforms.

Design and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless AP consultants provide online and onsite support to assist organizations of all sizes to design, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as switches, routers and ASA firewalls to create a cohesive ecosystem that provides the same connectivity, responsiveness, security, ease of management and uptime for wired and wireless users regardless of their location or device. (See Meraki switches consulting services.)

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement a wireless network customized for your facilities, providing you a wireless solution that delivers the reception, speed, load-handling capability, QoS, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey features onsite walkthroughs, spectrum and security audits of your existing WLAN, evaluation of your buildingís floor plans, measuring for RF interference, signal propagation modeling, identification of the best locations for client-requested Wireless Access Points such as Aironet access points, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report defining the new wireless network.

Infrastructure Consulting Services for Remote Workers
Progent can help small and medium-size companies to plan, deploy and troubleshoot the network infrastructure to support remote workers. Areas of infrastructure where Progent's experts offer assistance include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and reliable Internet connections. For details about Progent's infrastructure expertise for an at-home workforce, go to infrastructure expertise for telecommuters.

SharePoint 2019 Server Configuration and Development Services
SharePoint 2019 offers the modern experience of SharePoint Online, serving as a transitional release that bridges the classic experience of SharePoint 2016 and the new SharePoint environment. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a seamless information management solution. To find out more, visit SharePoint 2019 planning and deployment services.

Design and Configuration Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can provide Aironet wireless access point consulting and Cisco Wi-Fi controller expertise to help you benefit from the 802.11ac Wave 2 WiFi specification to get three times the speed for your Wi-Fi network while extending the coverage.

Help Desk Call Center Services for Teleworkers
Progent offers small and medium-size companies overflow or comprehensive Help Desk Call Center support services for offsite workers. For information about Progent's supplemental or fully outsourced Help Desk Call Center support services for an at-home workforce, see Help Desk Call Center support services for at-home workers.

Consulting Expertise for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager is designed to promote top performance and dependable uptime for critical applications by providing centralized, cross-platform tracking of IT infrastructure installed throughout on-premises systems and cloud environments. Progent's consulting group can provide advanced remote and onsite support to assist organizations of all sizes to design, integrate, optimize, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consultants can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different monitoring platforms, or combine a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help you to design, integrate, manage and repair a backup and disaster recovery system based on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consultants.

Apple macOS and OS X Support Services
Progent's experts offer Mac clients a variety of services such as online Apple macOS and OS X desktop help, expertise with Mac software, Office 365 Outlook for Mac and Exchange integration, Apple macOS and OS X security and network infrastructure engineering, co-existence between Mac and Windows environments, and one-on-one training. For business systems based exclusively on Apple macOS and OS X or for systems that utilize a mix of Mac, Linux, and Windows-powered servers and workstations, Progent has the background and knowledge to deal with the challenge of architecting, configuring, and supporting an IT solution that is reliable, safe, efficient, and supportive of your company's goals.

Progent's Customer Testimonials
Progent has provided online or onsite network consulting service to organizations in every state in the United States. Many of these clients have shown their high regard for Progent in the form of testimonials to the excellence of Progent's support personnel. Check out Progent's customer testimonials to see what people have said concerning the quality of Progent's consulting services

Talk to a Progent Network Consultant
To see how to contact a Progent network support expert for online or onsite help, call 1-800-993-9400 or visit Remote Network Help.



An index of content::


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    Progent's Cisco-certified IT experts can help you build an economical, fault tolerant Internet configuration architecture that can achieve 24x7 Internet connectivity through a broad range of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the latest techniques for high availability Internet connections to build an economical, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet availability.

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    Consult Lync Server 2013 certificate management

    Lync Server 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications environment that supports a BYOD computing model with instant messaging, presence, web meetings with application sharing, and both IP and PSTN telephony across a broad assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist your company to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or mixed model suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your management staff and users. Progent has expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

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  • Open Now Meraki Management Integration Support
    Meraki Switch Stacking Remote Support Services

    Cisco's Meraki family of switches are intended for sites that go from small branches to large campuses. Progent's Cisco-certified consultants offer affordable online expertise to help your company to plan and deploy a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-centric management tools, define policies to maintain compliance, create and test a disaster preparedness plan, and troubleshoot issues associated with any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.

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    Progentís expert programmers, relational database designers, and project managers can help enterprise clients to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by providing database designers and software programmers skilled in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to incorporate SharePoint with additional applications like Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also can provide expertise with web development technologies and can assist clients to build, enhance, repair, or migrate web applications to take advantage of the latest advances in web technology.

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  • Des Moines, Polk County Consultant Services Gentoo Linux, Sun Solaris, UNIX Polk County Iowa Information Technology Consulting Mandrake Linux, Sun Solaris, UNIX

  • Enterprise Security IT Specialist
    Tech Enterprise

    For large businesses, Progent can leverage in-house IT groups by offering world-class background in deploying critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can act as a seamless local extension of corporate network management. Progentís enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and world-class support for multi-site network environments powered by Enterprise Windows 2000. Progent can offer on-site engineers and specialists to help with a site move or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or co-location site.

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  • Cisco TelePresence System 3210 Consultants
    Radvision XT5000 Services

    Progent offers the expertise of a senior specialist with extensive hands-on experience configuring, managing, and upgrading video conferencing platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network support group, your ISP, and your telepresence platform vendor to help your company maximize the business value of your telepresence ecosystem.

  • Des Moines, Polk County, Iowa Windows Consultant Services Des Moines, Polk County, Iowa Windows Computer Service Providers

  • Microsoft Certified Expert MOM 2007 Specialist
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    Remote 24x7 monitoring, proactive alerts, and periodic reports are crucial to maintaining the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers several RMM solutions available as low-cost services created to assist you to identify and resolve a an array of IT network problems before they can impact productivity.

  • Developer Firm Dynamics GP 2015 Dexterity Dynamics GP 2015 Security Consultancy

  • Infor SyteLine CloudSuite Conversion from SyteLine 6 to CloudSuite 9 Services
    Infor SyteLine CloudSuite Document Automation Consult

    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing, distribution and service organizations to simplify supply chains and improve the efficiency of key processes to get products to market fast and meet customer commitments dependably. Progent offers the skills of an ERP specialist with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from occasional guidance to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration.

  • Email Encryption Key Management Consultant Services Top Ranked ProSight Email Data Leakage Prevention Consulting
  • Emergency Technical Support Cisco VPN VPN IT Consultants
  • Exchange 2019 Disaster Recovery Professionals Professional Exchange 2019 Upgrade
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  • Des Moines, Polk County, Iowa IT Consultant
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  • Online Consulting UNIX with Windows
    Consulting Services Solaris with Windows

    Progent's UNIX family consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient single source to help you create and maintain a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    IT Consultant Microsoft SBS 2008

    Microsoft Small Business Server (SBS) is an affordable suite of server products that provides the basis for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT consultant with hands-on expertise and extensive experience in designing and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, managing, and servicing IT environments powered by the SBS suite of servers and applications.

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    Microsoft SQL Server 2016 introduces significant improvements in speed, scale, security and compliance, availability, mobile computing integration, and integrated BI. New features include PolyBase for handling structured and unstructured files simultaneously for big data applications, R language integration, Row-level Security, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist organizations of all sizes to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

  • Integration Services Firepower Services Support Cisco ASDM Firewall Management
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  • Network Security Auditing Cybersecurity Firms
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  • Microsoft Certified Windows and UNIX Engineer UNIX with Windows Outsourcing
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  • Iowa Server Integrators
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  • Microsoft System Center Operations Manager Support Outsourcing Microsoft System Center Operations Manager Remote Troubleshooting
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    Progent's ProSight portfolio of managed services are intended to provide businesses who maintain small in-house network support staffs with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include flat-rate IT maintenance costs, automation of common management processes, continual absorption of new technology, graceful migration from legacy technology to current solutions, improved alignment of computer technology with strategic goals, access to seasoned network consultants, and freeing up management to focus on business issues instead of ever-changing information technology.

  • Office SharePoint Server 2010 Computer Engineer SharePoint Configuration
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    Progent's Microsoft-certified consultants can provide remote or onsite support to help companies of any size to plan, deploy, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier versions of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging problems, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent can assist your business to plan and implement an efficient migration from a Solaris-based IT system to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development experts can help you preserve your information and reduce productivity disruption by designing an efficient transition plan that protects your current investments in Solaris application and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, migration strategy and validation, Microsoft Exchange migration expertise, data and application software porting, and server and media migration and consolidation.

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    Progent can provide the support of an accredited engineer with an extensive background integrating technology from the leading video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, install, upgrade, or maintain a telepresence solution that protects your current investment and optimizes the strategic value of your information network. Progent also offers the expertise of network infrastructure consultants able to help businesses of any size to build and troubleshoot a network that provides the speed, dependability, protection, and scalability you need to support your video conferencing/telepresence environment.

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    Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network calling. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises support services to help you to manage and repair your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new release of the product family. Progent can also help you to plan and execute a smooth Skype for Business migration.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

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    ProSight Managed Services Engineers

    Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain small internal IT administration and support staffs with low-cost help from enterprise-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable IT management expenses, automation of common management tasks, ongoing adoption of new information technology, smooth migration from older technology to modern solutions, close fit between computer technology with business goals, access to seasoned IT experts, and freeing up management to focus on business instead of fast-evolving network technology.

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