For small business computer networks located anywhere in the state of Iowa, Progent's Microsoft certified professionals can provide remote phone help and remote troubleshooting to resolve your network troubles quickly and cost effectively. Progent has acquired enterprise-class expertise, sophisticated tools, and support databases to identify and fix computer network problems without the expense and time delays associated with onsite technical service dispatches.

If your Iowa company is situated outside of the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a office network that is unusable or causing wasted time due to technical issues persisting for too long. Progent’s staff of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn about Progent's ProSight family of managed services for small and mid-size businesses.

SharePoint 2019 Server and SharePoint Online Expertise
SharePoint 2019 offers the modern experience drawn from SharePoint Online, providing a transitional release between the classic experience of SharePoint 2016 and the new SharePoint environment. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical online and on-premises consulting expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a seamless intranet system. To learn more, see SharePoint 2019 configuration and development consulting.

Immediate Help for Urgent Problems
With Progent’s urgent remote computer support services, your company can get immediate help for issues that are causing network disruption. Remote support eliminates the long wait and increased cost required for on-site network service. For ordinary IT management tasks, Progent’s off-site support consultants can complete most jobs within minutes of a request, instead of forcing your company to live with a problem for hours for on-premises help to arrive.

Cisco Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, is the core of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can assist with any facet of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent can provide easy, immediate, and affordable access to Cisco CCIE consultants. Cisco Certified Internetwork Experts are highly-qualified network gurus who earn this prestigious certification only after thorough testing by Cisco. CCIEs are able to handle even the most complex issues associated with network design, setup, troubleshooting, and service. Progent’s CCIE professionals work intimately with Cisco in-house staff in analyzing issues with Cisco's IOS platform and devising fixes or acquiring patches to correct problems. Progent can provide quick contact with a CCIE by phone so you are able to receive instant assistance for complex network troubles that are impacting business efficiency but are outside the expertise of your usual IT service resources.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to verify an IT professional's ability to plan, deploy, and support information system controls to reduce network risk. Progent offers the expertise of a CRISC-certified risk management consultant to assist your company to create and carry out a risk management strategy that follows leading practices identified by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.

Progent's Consulting, Development and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad range of remote services to assist you to design, program, test, install, manage, and troubleshoot business applications powered by any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to upgrade your existing Excel applications to the latest releases of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and identify and fix compatibility issues between different releases of Office Excel. Progent offers as-needed help to clients who need a fast solution to a stubborn issue associated with Office Excel and Progent also offers full project management services for migrating or creating mission-critical application software built on Office Excel. Progent's affordable webinar training for Excel can be custom tailored to address the special requirements of individuals or teams.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to assist you to design, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term jobs to help you get past specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a resilient, protected and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online or onsite training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the business value of your IT network.

Integration Expertise for Office 365 Applications and Services
Office 365 is Microsoft's expanding suite of client productivity applications and cloud services available on a subscription basis. Office 365 apps and cloud-based services are available in an array of product bundles targeted at customers from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android platforms. Progent can assist you to understand the many subscription plans available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud-based products and services.

System Center Data Protection Manager (SCDPM) Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive backup for key platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can assist you to plan, implement, administer, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver as-needed guidance to resolve technical bottlenecks or provide comprehensive project management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

Microsoft Dynamics GP Programming and Support
Dynamics GP 2015 R2 features a new architecture that enhances cloud readiness, supports popular handheld devices, allows single login with Azure Active Directory, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the broad technical skills and hands-on experience to resolve the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE configuration consultants can help you to design, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers cost-effective remote or on-premises expertise to assist companies to migrate smoothly to a modern unified communications environment that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.

Automated Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the advanced problem solving capabilities of Operations Manager, a cutting-edge network management software platform that monitors the reliability, speed and protection of your information system and detects problems before they can bring down your network. To give you additional insight about the performance and stability of your system infrastructure, Progent can help you deploy and manage leading network monitoring tools based on Linux.

Failover Clustering Consulting for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover server cluster feature set built into the latest versions of Windows Server is dramatically redesigned to simplify the installation, configuration, and administration of clusters and to offer greater levels of system dependability, security, performance, and versatility. New or enhanced capabilities include automated cluster Validation, revamped setup and installation, improved cluster administration, redesigned cluster architecture for increased uptime, hardened protection and quorum models, minimization of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual machines. Progent's certified failover cluster consultants can assist you evaluate the business benefits of Windows clustering, plan and execute an installation, train your network support staff to manage your cluster environment, deliver ongoing consulting and technical help services, and produce and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to design and build a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure public cloud.

Web Development Consulting
If you want to revamp your corporate web, create internal Webs for functions like human resources or employee training, build a powerful Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also assist your company to host your web environment by building and maintaining a secure, robust server and connectivity infrastructure featuring remote and mobile access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one classes for leading web authoring platforms. For data-intensive web applications, Progent can provide the help of certified MS SQL Server developers, Oracle developers and DBAs, and MySQL experts.

Contact a Progent Computer Support Expert
To see how you can contact a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Network Help.