For business networks located within the state ofIowa, Progent's Microsoft certified technical team members can deliver online support and troubleshooting to solve your computer network problems quickly and affordably. Progent has developed enterprise-level expertise, software tools, and support databases to troubleshoot and fix IT problems without the expense and time delays associated with on-site service visits.

If yourIowaorganization is situated beyond the larger metropolitan areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your local network systems support options may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progentís staff of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a varied range of clients. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying those skills to assist with cost effective network solutions.

Solutions for Managing the Remote Endpoints of Your At-Home Workers
Progent can assist small and medium-size organizations to install centralized remote endpoint management and monitoring systems for administering endpoint devices used by an offsite workforce. To learn about how Progent's consultants can help your organization to manage and monitor the remote endpoints of your at-home workers, visit solutions for managing the remote endpoints of your telecommuters.

PC Desktop Support Services
Progent can deliver a wide range of cost-effective services to help you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Windows 8.1 integration expertise, Windows 7 support, MS Office and Office 365 integration, and 64-bit computing upgrades.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device provisioning at scale, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, provides health reporting, enables secure self service, and delivers a single point of control for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help you with any facet of planning, implementing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid networks.

Online Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class online support for Microsoft Windows and Cisco-based systems anywhere in the U.S. Progent's certified engineers have the experience to help you to troubleshoot and solve complex network problems quickly and cost effectively. The scope of information technology expertise represented by Progent's staff of consultants makes it possible to escalate even the most difficult issues to appropriate specialists as required. Whether you require one-time phone support and remote repair or continuing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the high cost and management hassle of maintaining a big internal support organization.

Microsoft SQL Server 2012 Expertise
Progent can provide the expertise of certified SQL Server 2012 engineers and seasoned software developers, DBAs, project management experts, Cisco-certified network engineers, business continuity specialists, and certified security professionals to assist you to maintain your SQL Server 2012 environment and define an efficient and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also assist your company to upgrade to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for NetDocs Expert Support
NetDocuments is a cloud-based document management system built for the legal profession. Progent can provide access to NetDocs specialists who can deliver expert advice to assist your organization to design, configure, administer, tune, or troubleshoot a DMS environment powered by NetDocuments. To find out about Progent's consulting services for NetDocs, refer to
NetDocs DMS consulting services.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable online consulting to help you to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you get past occasional technical bottlenecks or major engagements to help you complete large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or support a highly available, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your information network.

ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services cloud backup provides small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about the complete ProSight portfolio of affordable outsourced network management services for small and mid-size businesses.

Advanced Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation network management software platform that tracks the reliability, speed and protection of your IT network and identifies anomalies before they can bring down your network. To give you additional insight concerning the performance and stability of your system infrastructure, Progent can help you deploy and manage leading network monitoring tools based on the Linux OS.

Linux Support Services and Linux/Windows Integration
If your organization's IT environment mixes Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your platforms to coexist peacefully for simpler administration, transparent dataflow, high availability, high throughput, and tight security. If you are developing Linux applications on a network that incorporates Microsoft Windows-powered servers, workstations, and applications, Progent offers comprehensive network outsourcing that frees you to concentrate on your area of expertise.

Palo Alto Networks PA-Series Firewall Planning and Integration Services
Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks firewall appliances to create a modern cybersecurity ecosystem that extends across your data center and cloud-based resources and protects any user at any location with any endpoint device. To learn more, visit Progent's Palo Alto Networks firewall integration services.

SharePoint Help
Progent's Microsoft-certified SharePoint Server 2013 specialists, Microsoft SharePoint Server 2010 specialists and Office SharePoint Server 2007 support professionals can show you how to evaluate the business case for deploying the current release of Microsoft SharePoint Server, consult with you on the most sensible edition of SharePoint Server for your circumstances, provide configuration and integration services, assist you to set up Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and custom application software to operate with Microsoft SharePoint Server, develop a company-wide security strategy that encompasses portal technology, and provide maintenance and Help Desk Call Center support.

Wireless VoIP Phone Integration and Troubleshooting
Integration of Cisco's wireless VoIP phones usually requires that you set up and fine tune numerous key pieces of your Wi-Fi infrastructure including APs, routers and switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants can provide remote and onsite assistance to help you build and maintain a Cisco wireless IP phone deployment by providing services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

Get in Touch with a Progent Computer Consultant
To find out how to get in touch with a Progent computer consultant for remote or on-premises assistance in #(state), phone 1-800-993-9400 or go to Online Network Help.



An index of content::

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    Progent offers the support of a senior consultant with years of hands-on experience configuring, managing, and upgrading video conferencing platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT support group, your ISP, and your telepresence platform supplier to help your organization maximize the business value of your telepresence ecosystem.

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    Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

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    If your business operates a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can help your whole organization in a wide array of security topics including security management practices, security architecture and strategies, access management products and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISM, CISSP and ISSAP define the core competencies and international standards of performance that information security professionals are required to possess. These accreditations offer executive management the assurance that those who have earned their CISM or ISSAP certification have the background and knowledge to deliver effective security management and engineering services.

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    Progent can help small and mid-size businesses to plan, implement, verify and maintain backup/recovery technology needed to support at-home workers.

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    VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.

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