If your company computer network is inIowayou can have quick remote help from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified expert to fix complex problems affecting your computer network. Progent offers the services of one of the largest teams of UNIX and CCIE-certified support professionals available by phone of any independent support firm in the United States. Rates are reasonable, charges are by the minute, sign-up is immediate, and service is world class.

If yourIowanetwork is based outside of larger urban neighborhoods such asDes Moines, Cedar Rapids, Davenport, or Sioux City, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers may be problematic during an emergency. This could mean a loss of income for your business, angry clients, idle employees, and distracted management. By contacting Progent, you have access to a Premier professional ready to offer assistance when you need it to get your computer network running.

Because Progent bills for phone help on a per-minute basis, your company pays only for support delivered. Progent asks for no initialization fee. Many remote service firms demand large minimum fees or charge for every fifteen minutes or more. Progent's fine granularity and straightforward pricing mechanism do away with big invoices for speedy fixes.

If your Iowa company requires online assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's remote support, call 866-776-4368, or visit Contact Progent.

Why is Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online consulting engineers offers a wide array of in-depth computer skills. This enables Progent's remote technical support experts to resolve the most complex network trouble more quickly than is possible with ordinary third-party service organizations or with the internal support resources usually found in smaller companies. Progent has developed the technology and skills to repair technical issues economically in many different network configurations that feature combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE consultants have qualified for advanced credentials including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service engineers also have a number of key Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To help companies that maintain networks featuring a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's online support group can provide the assistance of consultants who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering company-wide security expertise, Progent offers online support from professionals who hold important security credentials including Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers. The scope of Progent's technical knowledge combined with Progent's team-oriented approach to fixing technical problems allows service escalation, if appropriate, to specialists with sufficient competence to resolve particularly intractable problems. This speeds up resolutions of urgent network problems, prevents network disruption, and minimizes technical support invoices.

For organizations anywhere in Iowa, Progent offers immediate online communication with a UNIX/Linux, Solaris, Apple macOS or OS X specialist for urgent help to fix information system issues that are impacting productivity but are beyond the scope of your ordinary computer service group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Certified service team can interface with your system via state-of-the-art remote troubleshooting technologies that allow them to deliver fast and economical diagnosis and resolution of critical network issues.

Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Iowa Business
Progent's network engineers can deliver expert support for a comprehensive array of UNIX, Apple Mac, Cisco, and Windows products and technologies including:

Online Support Services for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based technical service team can help Iowa companies to maintain a comprehensive assortment of IT products and technologies that include system infrastructure, messaging support, security expertise for networks and company processes, Microsoft Windows integration with UNIX, Linux, Solaris, or macOS and OS X platforms, virtual server technologies for processor consolidation and centralized management, and moving from outdated systems to contemporary environments based on newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or MS Windows.

Progent's service experts can provide remote technical help for computers powered by major variants of UNIX such as: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or mainstream Linux packages including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Technology
Progent leads the network support industry for providing immediate and affordable communication with Cisco CCIEs. CCIEs are elite networking professionals who earn this prestigious credential by passing strenuous examinations supervised by Cisco. Most Cisco CCIEs are employed by large enterprises or nationwide Internet service providers (ISPs), and so their skills are not easily available to small and medium-size businesses.

Cisco Certified engineers from Progent can assist your business to architect, configure, and support a converged network infrastructure that can streamline operations, lower costs, and accelerate time to productivity. By combining Cisco integrated services routers experience with Cisco Catalyst switches consulting services and Aironet wireless technology configuration help, Progent can dramatically increase the business value of your connectivity environment in Iowa. To learn additional information on Progent's services for Cisco network appliances, see Cisco Network Consulting Expertise.

Microsoft Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-certified remote support professionals offer network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology practice areas such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 support, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting and Lync 2010 maintenance, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

Certified Network Security Professionals
Progent provides you the services of accredited CISM, CISA and CISSP security engineers who offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against assaults or assist you to recover promptly from an assault. Security solutions available from Progent include: comprehensive security evaluation using platforms such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; efficient recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock automated monitoring. To read more on Progent's security support for small and medium-size businesses, refer to Progent's Professional Services for Network Security.

Applications Support: Webinar Training, Custom Programming, Troubleshooting
Progent's Mac technology consultants can support the creative aspect of Mac computing by providing help services and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Group offers in-depth consulting expertise and education in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. For more information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

Call Center Service and Outsourcing Options
Progent offers a variety of service offerings for Call Center assistance including UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Process Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended primarily for companies who require the timely accessibility of a professional Call Center but who have limited funds and IT management resources. Progentís Virtual Help Desk is a transparent supplement to your current Helpdesk team. Progent can operate as a primary Call Center for your organization, represent an escalation alternative for tough technical issues, or be available in those situations when your ordinary resources are too busy. Progent's Help Desk Consulting Services can assist you in establishing an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk software products to address the special requirements of your company, or providing supplemental staff to operate remotely in conjunction with your internal Help Desk Call Center group during demanding events like system upgrades. To read more about Progent's Call Center support and outsourcing services, go to Progent's Help Desk Call Center Services.

Progent's Online Service Technologies
Progent has developed a set of customized tools, evolved during years of field experience, dedicated to enabling the most advanced quality of efficiency for providing online technical support and repair for small and midsize company IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN offsite connectivity allows the engineers of Progent's online support team to link to your system without breaching network security.

Progent's powerful service reporting software stores extensive histories of all service provided to Progent's clients. Each active Progent team engineer has access to the details of services provided to every customer by any team member. This database of trouble tickets and resolutions is organized as a conveniently retrievable internal database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's certifications with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases as well as to manufacturers' internal support personnel that enable Progent's online service specialists to find the best solutions promptly.

Talk to a UNIX/Linux or Cisco Network Support Specialist Immediately
To learn how to get in touch with a UNIX/Linux engineer or a Certified CCIE for emergency phone-based professional support in Iowa, phone 1-800-993-9400 or visit Urgent Remote Network Help.


An index of content::

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  • Network Consultant Small Company Small Office Network Consultant
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  • Progent Offices Progent Offices

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup safeguards critical business data produced locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help your business to plan, integrate, operate and repair a backup and disaster recovery system built on Barracuda Backup.

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    Progent can assist companies of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and resources and make sure you avoid the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and to manage Apple iOS devices and Android handhelds.

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    Progent's Microsoft-certified Intune consultants can assist your company to understand the strategic case for utilizing Microsoft Intune for administering your web-facing mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help your company to define security policies, set up test environments to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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    Progent's Cisco-Premier network engineers can assist you to use Cisco's management tools along with a variety of specialized third-party applications to create a comprehensive network management strategy in order to keep your environment running reliably, fully utilize expensive resources, protect your data, revive rapidly from hardware failure or deliberate attacks, and enable you to expand or reassign network resources sensibly and economically as your business grows.

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    Progent can assist small and medium-size companies to set up IP voice solutions to give their remote workforce the advantage of seamless extensions of the company phone infrastructure.

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    Progent's Microsoft-certified consultants offer remote or onsite expertise to help organizations of all sizes to plan, deploy, manage, and repair a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for resolving particularly stubborn issues, or full project management services. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the heart of Cisco's collaboration platform. CUCM and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified network consultants offer efficient and affordable remote and onsite expertise to assist businesses of any size to create and administer CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server failover systems for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to assist organizations of all sizes to design, deploy, administer, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing especially challenging issues, or comprehensive project management support. Progent's consultants can also assist your business to design Data Protection Manager into a comprehensive disaster recovery strategy.

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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security capabilities such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.

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  • Case Study Wireless
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    Progent provided a wireless integration solution that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing remote sites up to 2.5 miles apart and can reach even longer ranges. This wireless alternative offered better bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it uses the 5.8Ghz spectrum it offered protection against outside interference.

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