For office network systems located in the state ofIowa, Progent's Microsoft authorized technicians can deliver online support and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to diagnose and resolve IT problems without the high cost and time delays normally associated with on-site technical service dispatches.

If yourIowabusiness is situated beyond the larger metropolitan areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of seasoned network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.

Google Android Smartphone Integration
Progent's Android smartphone and tablet integration expertise have extensive experience delivering online and onsite assistance for businesses of all sizes who need to incorporate Android phones into their information systems so that mobile clients can be productive while on the go. Progent has the breadth of know-how to resolve technical issues that span numerous vendors and that represent a combination of older and current technology. Progent offers cost-effective online consulting to help you with any facet of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to resolve especially challenging technical problems, or Progent can provide comprehensive project management support to help you complete major IT projects on schedule and on budget. Progent can help with local, cloud-centric, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones securely and productively.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for Advanced Project Management Consultants
For enterprise
project management support, Progent can provide access to veteran information technology experts with decades of background as IT project managers for program development, information systems deployment, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer world-class management skills to assist enterprise clients to adhere to leading practices to make sure major projects are successfully completed on time and within budget.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage deployments quickly and affordably based on leading practices.

Consulting and Troubleshooting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to offer a unified solution for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from legacy versions of VMM, develop processes for creating and installing virtual machines and VM hosts, design high-availability compute and storage clusters, connect your private cloud resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi expertise.

Microsoft Teams Solution Design Experts
Teams replaces Skype for Business Online as Microsoft's flagship cloud service for real-time communications and cooperation. Progent's Teams experts can assist you to design an upgrade to Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is a recognized qualification that signifies mastery in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential has candidates pass a comprehensive test given by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the areas of IS audit process, IT governance, systems and architecture lifecycle, IT support, protection of data resources, and business continuity preparedness.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software deployment at scale, streamlines security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, enables secure end-user self service, and offers a common point of control for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

Responsiveness of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the highest quality of online computer support services available for emergency as well as standard issues. For urgent problems that impact multiple workers, vital personnel, or a line-of-business application, the Technical Response Center can respond in one hour or less. For standard problems, the TRC is committed to respond in less than two hours. In all cases, your trouble ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding every resolved problem to verify you are satisfied with the resolution and ready to close the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Consulting Support for Network Service Companies
Progent's consulting for network support providers enables you to take advantage of Progent's consulting experts while retaining your own brand as a transparent extension of your IT consulting team. For information about Progent's expertise for network support firms, see Progent's consulting support for network support providers.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

Help Desk Services for Teleworkers
Progent offers small and medium-size organizations overflow or comprehensive Help Desk support for at-home employees. To learn about Progent's overflow or comprehensive Help Desk Call Center services for at-home workers, visit Help Desk Call Center support for an at-home workforce.

Management Support for Lync Server 2013
Lync Server 2013, renamed Skype for Business Server, is a self-hosted platform that allows businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can assist you to support your current Lync deployment or plan and carry out a cost-effective upgrade to a modern solution by offering Skype for Business Server expertise. Progent can also assist create a hybrid cloud network model that integrates on-prem Skype for Business Server with Skype for Business Online or with Teams cloud platforms.

Cost-effective Network Support Solutions
Many small organizations rely on flawed metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take many times longer to complete the same job than an experienced IT expert. For example, charging 30% less per hour, but taking three times longer for the same task is not a bargain. Still worse, a badly designed or implemented IT infrastructure that is undependable and difficult to administer or expand can cost a small business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied companies across the United States confirm the efficiency of Progent's service model and the expertise of Progent's staff of engineers.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's Microsoft-certified Windows Server 2012 consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT support, staff, create an enterprise-wide security plan, streamline IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan. If your organization is considering moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can assist you to assess the value of Windows Server 2016 for your business and plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Contact a Progent Network Support Expert
To find out how to contact a Progent network consultant for online or onsite assistance, call 1-800-993-9400 or go to Remote Network Help.



An index of content::


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    Progent can provide advanced online consulting to help businesses integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

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