For business networks located throughout the state ofIowa, Progent's Microsoft and Cisco authorized technical team members can deliver phone assistance and remote troubleshooting to solve your computer system problems fast and cost effectively. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to identify and resolve computer network problems without the cost and time delays associated with on-site technical service visits.
If yourIowaorganization is situated outside of the larger metro areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network systems support options may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a extensive range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.
CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to validate a consultant's ability to design, implement, and maintain IS control mechanisms to mitigate network risk. Progent offers the expertise of a CRISC-certified risk management expert to assist you to create and carry out a risk management strategy based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent's certified Cisco experts are configuring domain name, DHCP, routing tables, logging, and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing configuration, and line settings; upgrading router's IOS image; validating router failover; fixing VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus security and availability strategy.
Best Practices Followed by Seasoned Engineers
Many businesses situated far from areas with ample expert engineers resort to less qualified or inexperienced local consultants for critical network support services. This can result in a system that is undependable or inefficient. Progentís team of Microsoft and Cisco certified consultants average over a decade of hands-on industry background, in the trenches of network support, performing an extensive range of technical services for a broad selection of clients. Consequently, with Progent you receive not just high-level network engineering knowledge, but a consultant who follows computer industry best practices in using that knowledge to solve real-world business network issues successfully and in a consistent way.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced remote expertise for disaster recovery/business continuity planning, validation, and training to help you to respond to potential disasters, minimize service disruption for your vital IT operations, eliminate lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can team with your executive and IT administration group to provide business impact evaluation, define interdependencies, specify the assets required to operate your business, prioritize crucial IT services and specify allowable recovery times, qualify colocation centers, configure safe offsite connectivity for crucial workers, plan emergency notification mechanisms and define responsibilities for staff, document a comprehensive recovery and test plan, and train key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's Azure public cloud.
Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a range of consulting services to help companies of all sizes to maintain, administer, and repair networks that incorporate desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration support.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network. Read about the complete ProSight series of value-priced network monitoring and management services for small and medium-size organizations.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts offer Cisco UC540 consulting support to help you to manage your legacy UC500 VoIP system or design and carry out a smooth migration to a current IP telephony and voicemail solution.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles apart. Progent can provide access to a NetApp MetroCluster expert who can help your business to plan, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove compliance with information assurance standards and regulatory requirements.
Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization technologies reduce the effort required for network administrators to deploy applications so that they are standardized throughout a corporate user base, offer the power to control access to business data, and enable quick deployment of new or upgraded desktops. In Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services streamlines client connectivity, improves performance, strengthens data security, unifies administration, and provides an almost transparent client experience. Progent's Windows Server 2016 consultants can assist your company to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure test and on-line deployments, optimize your network architecture to support virtual desktops efficiently, evaluate and resolve security problems, and train your IT administrators to utilize industry best practices to achieve a fast ROI from client virtualization.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Management Consulting for Microsoft Lync Server 2013
Microsoft Lync 2013, rebranded Skype for Business Server, is a self-hosted software platform that allows businesses of all sizes to create a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing model with chat, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and handheld devices. Progent's certified Lync 2013 experts can assist you to maintain your legacy Lync deployment or design and carry out a cost-effective upgrade to a more current system by offering Microsoft Skype for Business consulting. Progent can also help you build a hybrid cloud solution that combines self-hosted Skype for Business with Skype for Business Online or with Teams cloud platforms.
ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about the entire ProSight portfolio of affordable managed services for small businesses.
64-bit Computing Upgrade Help
Progentís 64-bit upgrade support experts can help your organization to update your application servers and workstations efficiently from 32 to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit processing, plan an economical upgrade process that reduces business interruptions, and offer responsive online support to assist you to configure 64-bit software and application software on your current hardware. Progent's Microsoft-expert engineers can assist you to install the 64-bit versions of Microsoft platforms like Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.
Design, Deployment and Support Expertise for Microsoft System center 2012 R2
Progent's Microsoft System Center consultants have more than 15 years of background configuring, maintaining and troubleshooting the key components that make up Microsoft System Center and can assist you to plan, configure, manage, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent also offers System Center 2016 migration planning and support to help you to transition to the current edition of System Center from an earlier release or from another IT management platform to deliver the benefits of enterprise-class deployment, management automation, security and compliance, plus datacenter and application performance monitoring.
Exchange Server 2013 Upgrade Consulting
Exchange Server 2013 includes significant improvements to the functionality of Exchange Server 2010 and introduces powerful new features plus a redesigned structure. These improvements favorably impact key areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can deliver remote or on-premises expertise to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.
Microsoft Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management, team, develop an enterprise-wide security plan, automate IT management, assist with application development, and generate and test a DR/BC plan. If your organization is considering upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to assess the benefits of Windows Server 2016 for your business and design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.
Get in Touch with a Progent Computer Support Expert
To find out how to contact a Progent computer support expert for remote or onsite support, phone 1-800-993-9400 or visit Remote Computer Help.