Ipanema 24/7/365 Urgent Crypto-Ransomware
Infection Assessment and Recovery Services
For Critical Computer Networks
Case Study: Crypto Malware Removal and Business Resumption
Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware has become an escalating cyber pandemic that poses an existential danger for organizations unprepared for an attack. Different versions of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for years and continue to cause destruction. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor, as well as frequent as yet unnamed newcomers, not only do encryption of online files but also infect any configured system restores and backups. Information synched to the cloud can also be held hostage. In a vulnerable data protection solution, it can make automatic recovery impossible and basically sets the network back to zero.
Getting back online programs and information after a ransomware outage becomes a sprint against the clock as the victim tries its best to contain the damage, cleanup the ransomware, and resume mission-critical activity. Because ransomware takes time to move laterally, penetrations are often sprung during nights and weekends, when successful attacks may take more time to notice. This compounds the difficulty of promptly assembling and coordinating a qualified mitigation team.
Progent has a variety of solutions for protecting organizations from ransomware attacks. Among these are staff training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of the latest generation security gateways with machine learning technology from SentinelOne to detect and quarantine new cyber threats intelligently. Progent in addition can provide the services of veteran ransomware recovery consultants with the talent and perseverance to re-deploy a breached system as urgently as possible.
Progent's Ransomware Restoration Support Services
Subsequent to a ransomware invasion, even paying the ransom in cryptocurrency does not ensure that criminal gangs will provide the needed keys to unencrypt all your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms are commonly several hundred thousand dollars. For larger organizations, the ransom can be in the millions. The fallback is to re-install the mission-critical elements of your Information Technology environment. Without the availability of full system backups, this calls for a wide range of IT skills, professional project management, and the capability to work continuously until the task is over.
For decades, Progent has provided expert Information Technology services for companies across the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has expertise in financial systems and ERP software solutions. This breadth of expertise provides Progent the capability to knowledgably determine necessary systems and re-organize the remaining parts of your computer network system following a ransomware event and rebuild them into a functioning network.
Progent's security team of experts deploys best of breed project management systems to orchestrate the complicated recovery process. Progent knows the urgency of working quickly and together with a customer's management and IT staff to prioritize tasks and to put key applications back online as fast as humanly possible.
Client Case Study: A Successful Ransomware Penetration Recovery
A business contacted Progent after their organization was taken over by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored criminal gangs, suspected of using approaches leaked from America's National Security Agency. Ryuk attacks specific companies with little or no room for disruption and is among the most profitable instances of ransomware. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer based in Chicago with around 500 workers. The Ryuk intrusion had frozen all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the start of the intrusion and were damaged. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but in the end made the decision to use Progent.
Progent worked hand in hand the client to quickly assess and assign priority to the essential services that had to be recovered to make it possible to resume departmental functions:
- Microsoft Active Directory
- MRP System
Within 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then accomplished reinstallations and storage recovery of critical applications. All Exchange Server ties and attributes were intact, which accelerated the rebuild of Exchange. Progent was also able to locate local OST files (Microsoft Outlook Offline Data Files) on user desktop computers in order to recover email data. A recent offline backup of the businesses accounting software made it possible to recover these required services back servicing users. Although a large amount of work was left to recover completely from the Ryuk attack, the most important services were returned to operations rapidly:
During the following month key milestones in the restoration process were completed through tight cooperation between Progent consultants and the client:
- In-house web sites were returned to operation with no loss of information.
- The MailStore Microsoft Exchange Server with over 4 million archived emails was brought on-line and accessible to users.
- CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were 100% operational.
- A new Palo Alto Networks 850 security appliance was installed and configured.
- 90% of the user workstations were functioning as before the incident.
Conclusion
A possible business-ending disaster was dodged due to results-oriented experts, a broad array of subject matter expertise, and tight teamwork. Although in retrospect the ransomware attack detailed here could have been shut down with modern cyber security technology solutions and recognized best practices, staff education, and appropriate security procedures for data backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware incident, remember that Progent's team of professionals has a proven track record in ransomware virus blocking, mitigation, and data recovery.
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Crypto-Ransomware Protection Services Available from Progent
Progent offers businesses in Ipanema a variety of online monitoring and security assessment services to help you to reduce the threat from ransomware. These services utilize next-generation artificial intelligence capability to detect zero-day variants of crypto-ransomware that are able to evade traditional signature-based anti-virus products.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services. - ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT management staff and your Progent technical consultant so potential problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services. - ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth management reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms. - ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
Progent has partnered with advanced backup technology providers to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services. - Progent's Outsourced/Shared Help Center: Support Desk Managed Services
Progent's Call Desk services permit your information technology team to outsource Call Center services to Progent or split activity for Service Desk support transparently between your internal network support team and Progent's nationwide roster of IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk provides a transparent extension of your internal network support organization. End user access to the Help Desk, delivery of support services, escalation, ticket generation and updates, performance metrics, and management of the service database are consistent regardless of whether issues are resolved by your core support organization, by Progent, or both. Read more about Progent's outsourced/co-managed Service Center services. - Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. Progent ASM services protect local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and recovery services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service. - Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend physical and virtual endpoint devices against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
An index of content::
White Papers IT Outsourcing Example
Urgent IT Co-sourcing White Papers
Progent's IT outsourcing packages offer budget-friendly computer support for mid-size organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or developing a web-based business solution, outsourcing your IT technical services can reduce expenses and minimize uncertainties, allowing network service budgets to grow in a more moderate and controlled manner than is feasible by amassing a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and flyers show how Progent can help you build a protected and robust system foundation for your critical Windows-based applications such as Windows Server 2008, Exchange Server 2007, and SQL Server.
ProSight Remote IT Management Services
Immediate ProSight Remote Network Management Consultants
Progent's ProSight portfolio of managed services are designed to provide organizations who maintain small internal IT administration and support teams with low-cost help from enterprise-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed IT services include flat-rate network management costs, smart automation of common administrative processes, ongoing adoption of the latest technology, smooth transition from legacy technology to up-to-date solutions, improved fit between computer technology with business goals, access to veteran IT consultants, and freeing up management to concentrate on business rather than fast-evolving network technology.
Microsoft Certified Company-wide Standards for Best Practices Small Business Outsourcing IT
Computer Consultancy Firm Access to External Support Databases
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of individual best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems efficiently.
Computer Engineer wireless LAN controller
Best Network Engineer 5500 Wireless Controller
Cisco's Catalyst wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, optimizing wireless throughput by limiting the effect of RF congestion, improving wireless availability with fast failover, and hardening data security by identifying threats and filtering traffic content according to user type and location. Progent can help you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern wireless controller technology.
Horizon3.ai NodeZero Penetration Testing Compliance Audit
24 Hour Horizon3.ai NodeZero Certified PEN Testing Firewall Configuration
Progent's certified security experts can perform NodeZero-based threat assessments to verify your security monitoring and protection tools and policies are correctly configured and effective.
24x7x365 Amazon EC2 AMI Design Firm
Development Firm Amazon enterprise hybrid cloud solutions
Progent offers cost-effective remote support to help companies to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.
WLAN Site Survey Remote Support
Urgent Wi-Fi RF Coverage Maps Remote Support Services
Progent's Wi-Fi site survey services help you to plan, implement and troubleshoot a Wi-Fi network optimized for your environment, providing your business a wireless solution that delivers the reception, performance, density, Quality of Service, security, and hand-off ability your company needs. Wireless survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.
SQL Server Replication Consultants
Microsoft Certified Partner MS SQL Server Developer Firms
SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of high-end programs that can provide your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Job Opportunities Virtual Office Microsoft Consultants
Virtual Office Microsoft Consultant Freelance Jobs
Progent is convinced that a carefully architected and executed information system is a pivotal factor for enabling any firm's success, and Progent follows this philosophy in our corporate network environment. Progent has built a fault-tolerant virtual office network that allows our in-house consultants and certified contractors to deliver fast and effective support, collaborate easily on challenging projects, and gain from professional and personal maturity by acting as a member of a dynamic business ethos of personal drive and independence.
ProSight Spam Filtering Specialist
Email Allow Lists Engineers
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall.
Network Monitoring Support Outsourcing
24x7 System Center Operations Manager Computer Consultants
Even if your business has a small computer services group and a limited technology budget, your information network can still have the same high availability and performance that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network professionals, the most recent system management software for proactive monitoring and alerts, and economical support programs such as a help desk call center to keep your vital business applications and hardware up and running.
ransomware business recovery Specialist
Spora ransomware hot line Consultants
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Windows Server 2019 Windows Time Service Online Help
Windows Server 2019 PowerShell Network Engineer
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers major improvements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Data Protection Manager 2016 and Windows Server 2016 Online Technical Support
Data Protection Manager 2016 Storage Spaces Direct Network Engineer
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery capabilities for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for critical platforms like Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, deploy, manage, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management or co-management support to make sure you finish your SCDPM 2016 initiative on time and within your budget.
MSP360 Desktop Backup Network Consultants
Open Now Support MSP360 SQL Backup
Progent can help you to design, implement and manage a backup/restore plan built around MSP360 Backup software to protect your resources residing on any major public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss resulting from human mistakes, system error, ill-intentioned insiders, and malware assaults like ransomware.
Microsoft SUS Technology Professional
Microsoft SUS Specialist
Microsoft Windows Server Update Services enables IT administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT personnel can completely and effortlessly manage the installation of patches that are published via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
MS SQL Server Development
Professional Microsoft SQL
SQL Server 2005 offers powerful, standardized tools to IT experts as well as to network users, lessening the difficulty of designing, integrating, managing, and using company information and analytical programs on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Windows Server 2008 R2 Support and Help
Integration Support Windows Server 2008 R2
Windows Server 2008 represents an important step forward in making information systems more secure and available, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can help your company get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, support, education, staffing, monitoring, and security engineering expertise.
Access Integration Companies
Microsoft Office Access Design
Progent can provide cost-effective remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for Access application development, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide custom online training for Office Access application development and DBA services.
Compliance Audit Juniper Junos os
Cybersecurity Companies Juniper Junos CLI
Progent's Juniper Networks-certified network consultants can assist you to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help your business to simplify the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain networks that incorporate a combination of Juniper's OS platforms.
Support and Setup SharePoint 2013 Web Parts
SharePoint Online Network Consultant
Progent has been providing SharePoint consulting services since the initial SharePoint product was released more than 20 years ago, and Progent has the breadth and depth of technical knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; determine whether an in-house, online or hybrid configuration is best suited for your organization; and select the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in specific jobs related to your SharePoint 2013 migration.
Online Help Offsite Managed Data Backup/Recovery Services
ProSight ECHO Managed Cloud Backup Services Online Technical Support
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information.
Company-wide Standards for Best Practices Service
Company-wide Standards for Best Practices Technical Support Outsource
Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
Consulting SentinelOne Ransomware Defense
Ransomware Recovery Readiness Review Consulting
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable and more secure AD environment. Both options also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.
24-Hour Windows Server 2003 Consultant
Windows 2003 Online Troubleshooting
Progent's certified Windows 2003 Server consultants can provide network help and expert consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, configuration, update, and support offerings include network planning, deployment, project management, on-site and off-site network support and repair, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
SMS Server 2003 Upgrade Support and Integration
SMS Server Migration Information Technology Consulting
Microsoft Systems Management Server provides added capability for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software products by making it simpler to install system images, manage mobile computers, and operate management utilities. In addition to advising you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT projects that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and standards to manage handheld computers and intelligent portable communication devices so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates standards, processes and technologies to keep your IT network safe.
Cisco VoIP Phones and Unified CM Technology Consulting
Cisco VoIP Phones and Contact Center Computer Consulting
Progent's Cisco-certified IP phone and video IP phone experts can help you to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.
Massachusetts Migration Company
Maine Computer Consultancy Services
Progent's Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support experts offer telephone help and remote direct computer access to isolate and repair technical problems quickly and affordably. The breadth of technical experience represented by Progent's team of nationwide support engineers allows Progent to escalate even the most difficult network issues to qualified experts as needed.
24-Hour CISSP Certified Expert Help Desk Online Support
Microsoft Help Desk Computer Consultant
The Contact Center service model adopted by Progent's Technical Response Center gives small and midsize businesses an dependable option to dependence on independent consultants by offering broad expertise accessible to numerous engineering groups, optional 24x7 access to urgent help, fast escalation to appropriate engineers for solving even the most intractable problems, service consistency and dependability, prompt follow-up enforced by veteran service managers, a variety of convenient mechanisms for initiating support tasks, plus excellent progress visibility enabled by trouble ticket updates and accessible via a web-based portal.
ProSight Virtual Hosting Services
Virtual Machine Hosting Consulting
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the maximum level of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting services are based upon proven virtualization techniques that allow small and midsize businesses with multi- platform IT systems to economize dramatically on the costs of capital investments, system support, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
Aironet AP Management Information Technology Consulting
Cisco Prime Infrastructure Outsourcing
Progent's Cisco certified Wi-Fi consultants offer affordable remote and onsite support for legacy and modern 802.11ac Aironet wireless APs and Progent can help you to plan and manage Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet APs.
Remote Support Services Dynamics GP Power BI
Dynamics GP Great Plains Software Network Consulting
Progent's Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and ERP platform built, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Dynamics GP offers an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and configure, and with its segmented design you are able to license only the functions you currently require, with the option to add clients and enlarge capabilities in the future. Progent's Microsoft Dynamics GP support engineers can show you how to deploy, configure and manage the latest version of Dynamics GP or upgrade efficiently from an earlier release.
24/7/365 Setup and Support Telecommuter
Call Desk for Remote Workforce Online Troubleshooting
Progent has two decades of background assisting small and mid-size businesses to design, implement, optimize, manage, and troubleshoot IT networks that incorporate teleworkers.
Instruction Entourage
Top Rated macOS Training
Progent offers one-on-one training designed for people who wish to broaden their understanding of the macOS and OS X platform, Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac application software.
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