Fast and Affordable Online Help for Ipanema Rio de Janeiro Networks
For businesses located in Ipanema Rio de Janeiro, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast repairs somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which promote the highest level of effectiveness for remote engineering help and repair for computer networks of any size. Progent's remote service group can connect to your company's environment without violating network security.
Progent's powerful technical support reporting system maintains comprehensive documentation describing all support that Progent's clients have received. Progent's team consultants have access to the details of assistance delivered to each Progent client by any Progent engineer. This archive of anomalies and solutions is structured as a conveniently retrievable internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote service experts can determine the most efficient solutions quickly.
Online services offered by Progent to companies in Ipanema Rio de Janeiro include:
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Certified Windows Experts
Progent's Microsoft-premier online support engineers can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to help your business to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and indicates a person's network technology knowledge at the master level. CCIEs can deal with the most stubborn problems surrounding network design, installation, administration, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs are an exceptional value because their broad expertise allows them to fix problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your network by means of advanced remote support technology in order to provide fast, secure, and economical analysis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
City |
Address |
Phone |
Link |
Barra da Tijuca |
Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 |
Barra da Tijuca Network Support Services |
Ipanema |
Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 |
Ipanema Network Support Services |
Niterói |
Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 |
Niterói Network Support Services |
Rio de Janeiro |
Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 |
Rio de Janeiro Network Support Services |
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products by offering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses to locate and quarantine breached devices and guard clean assets from being penetrated. If your Ipanema network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Ipanema company to restore a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists bring the wide range of knowledge required to rebuild all critical components of a targeted network quickly and with minimal loss of data. To find out more, visit Progent's ransomware removal and business continuity experts.
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CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly after a serious breach. Security services available from Progent include: comprehensive network security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and instituting 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide range of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and fast recovery of critical files, applications, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
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Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your computer users in Ipanema Rio de Janeiro rapid contact with a dependable technical support group with years of experience delivering phone support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to business productivity, and Progent's intent is to fix rather than just document technical problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. For additional information about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Ipanema Rio de Janeiro online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By exposing looming problems before they cause network outages, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
How Your Ipanema Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Ipanema Rio de Janeiro, Progent's online network support specialists can deliver effective and economical IT support the moment your organization needs it. Over 20 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Ipanema organization has a local freelance consultant or maintains a full time IT staff that can handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the experience to solve unexpected network crises or particularly complicated integration problems.
Features of Progent's Online Network Services for Ipanema Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Ipanema Rio de Janeiro unparalleled leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Ipanema Rio de Janeiro and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and asks for no monthly retainer for support services delivered during normal working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Design
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the special needs of your business.
- Sophisticated Online Access Software
Secure remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity software and expert engineers together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for High Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of network support, executing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.