Fast and Affordable Online Support for Ipanema Rio de Janeiro IT Networks
Urgent Remote Help for Ipanema SystemsFor organizations in Ipanema Rio de Janeiro, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve most network issues quickly. This lowers immediate costs since solutions require minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow end up as major tabs. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies which promote the maximum degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to communicate with your company's system without violating system security.

Progent's advanced service reporting system includes detailed documentation for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to each Progent client by any Progent consultant. This database of problems and repairs is stored as a readily retrievable internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional massive technical databases and allow priority response from vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions quickly.

Online technical services provided by Progent to customers in Ipanema Rio de Janeiro include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight line of outsourced network management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of vital files, apps, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or improving your established one, selecting or customizing Help Desk software to meet the unique needs of your corporation, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to deal with high-demand events like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of veteran network professionals offers your computer users in Ipanema Rio de Janeiro quick assistance from an efficient support group with years of background providing phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's goal is to solve instead of just document technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Ipanema Rio de Janeiro remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By exposing looming issues before they expand into network outages, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Ipanema Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Ipanema Rio de Janeiro, Progent's phone-based computer support engineers can provide effective and affordable IT help the instant your business has to have it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Ipanema company relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve sudden network crises or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Ipanema Rio de Janeiro
Progent's remote support services allow your Ipanema company to realize the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by being more available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Ipanema Rio de Janeiro, local network service resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, major troubles might strike when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these instances, Progent's online support specialists offer an easy, fast, and affordable way to supplement your local help and to pass on useful knowledge to increase your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While independent consultants carry less internal costs than big service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may require your business to wait for help during an emergency. As your company expands, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. Such badly built environments need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to provide the stable foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated array of technology options capable of accelerating business success and improving productivity. Businesses do not need a network consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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