Fast Online Help for Ipanema Rio de Janeiro Computer Networks
For organizations located in Ipanema Rio de Janeiro, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they have the real-world experience and have access to the advanced technology required to solve the majority of information system issues quickly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs somehow end up as large bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to link to your environment without violating system security.
Progent's powerful service database application keeps comprehensive records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support provided to each client by any Progent consultant. This archive of anomalies and solutions is structured as a conveniently searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Online technical support services available from Progent to businesses in Ipanema Rio de Janeiro include:
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can deal with the most challenging issues surrounding network infrastructure planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs offer exceptional value because their deep experience enables them to fix problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your network via state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking products. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers support Services, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly following a serious breach. Security solutions offered by Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide array of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Ipanema Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent’s shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced information technology experts provides your customers in Ipanema Rio de Janeiro fast assistance from an effective network service group with years of experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's intent is to resolve rather than just document IT problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply online and in-depth engineering support and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Ipanema Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple OS platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Ipanema Rio de Janeiro, Progent's online network support engineers can provide professional and cost-effective system support the moment your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person service visits.
Even if your Ipanema office works with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to address sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Support for Ipanema Rio de Janeiro
Progent's online help, Internet-based repair, system security expertise, and network administration services give companies in Ipanema Rio de Janeiro the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Ipanema Rio de Janeiro and is also ideal for customers in geographic regions that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone support and imposes no ongoing retainer for support services delivered during normal working hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Development
MySQL Database Administration and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the special needs of your business.
- State of the Art Online Access Tools
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive personal service call. State-of-the-art online connectivity tools and experienced technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoft’s powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The practice of documenting and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.