Fast Online Help for Ipanema Rio de Janeiro Computer Networks
Immediate Online Support for Ipanema NetworksFor organizations located in Ipanema Rio de Janeiro, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they have the real-world experience and have access to the advanced technology required to solve the majority of information system issues quickly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs somehow end up as large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to link to your environment without violating system security.

Progent's powerful service database application keeps comprehensive records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support provided to each client by any Progent consultant. This archive of anomalies and solutions is structured as a conveniently searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Online technical support services available from Progent to businesses in Ipanema Rio de Janeiro include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts provides your customers in Ipanema Rio de Janeiro fast assistance from an effective network service group with years of experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's intent is to resolve rather than just document IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering support and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Ipanema Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple OS platforms.
How Your Ipanema Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Ipanema Rio de Janeiro, Progent's online network support engineers can provide professional and cost-effective system support the moment your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person service visits.

Even if your Ipanema office works with a regular freelance consultant or maintains an in-house IT staff that know how to handle common network problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to address sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Support for Ipanema Rio de Janeiro
Progent's online help, Internet-based repair, system security expertise, and network administration services give companies in Ipanema Rio de Janeiro the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent can show you how to plan, configure, manage, and repair an efficient Wireless LAN infrastructure, select appropriate hardware and software, and integrate access points, bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a thorough 802.11ac wireless network security plan that is well aligned with the security plan for your entire business network.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and repairing System Center Operations Manager solutions and offer companies of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to fix critical problems uncovered by SCOM 2012.

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    Citrix has developed a comprehensive family of platforms that deliver advanced manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the business benefits of Citrix virtualization products and show you how to plan, test, deploy, troubleshoot, and support Citrix solutions.

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    Progent can supply small businesses with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate technology to enhance business operations so they align more closely with your corporate goals. Your business can create and install a well conceived information technology plan without absorbing the cost of a full-time Chief Information Officer.

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    • Exchange 2013 Management Computer Consultant
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    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a revamped structure. These improvements favorably impact key IT areas such as ease of administration, availability, security and compliance, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management for Microsoft Exchange Server 2013.

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    Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to implement your migration to Exchange Server 2010, produce comprehensive documentation of your upgraded messaging environment, train your network support team and users to get them up to speed rapidly on Microsoft Exchange 2010, and provide ongoing management consulting and technical help. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.

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    Exchange Server 2013 includes significant enhancements to the functionality of Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements affect vital IT areas such as ease of administration, availability, security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.

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    Progent’s IT outsourcing services for small businesses feature designing Windows XP, .NET Server, and BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises troubleshooting, fixing stubborn integration issues, and producing a comprehensive security plan. Progent can show you how to enhance system availability and performance via zero-downtime technologies, resilient network architecture, and proactive network monitoring. Progent also provides special project help for major upgrades and can assist with requirements assessment, product identification, bill of materials production, vendor selection, purchasing coordination, and complete documentation. Progent’s IT outsourcing service also includes education for office productivity software such as Microsoft Office.

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