Ipanema Remote Workforce Connectivity Consulting Experts
System Planning, Configuration, Administration and Troubleshooting Consulting Experts
Enlarging your at-home workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Ipanema organization to select the right technologies and follow best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Ipanema, Rio de Janeiro companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required for an at-home workforce can be particularly complicated if you must accommodate a mix of personal hardware like PCs and laptops, routers, and wireless APs from various manufacturers and with a mix of OS software and firmware releases. Progent's experience providing online support for both legacy as well as current technologies in virtual office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making essential updates. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:
- VPN connectivity allows you to create a secure tunnel for authorized remote employees to access IT resources located at your company datacenter or in the cloud. Progent can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect client software for safe VPN tunneling for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a telecommuter to view and use a data center computer's desktop. This gives IT managers more control over the computing environment of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers expert online consulting for setting up home routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by an entire household and guests, are commonly used by telecommuters to access their router for work. This can cause performance as well as cybersecurity problems. Progent can assist businesses to mitigate these issues by delivering services like Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti WiFi access point integration assistance.
- Internet access solutions impact the performance and reliability of connections between telecommuters and the company network. Mission-critical processes might require redundant Internet connections in the event the primary connection breaks. Progent offers expertise for picking service providers, picking appropriate service bundles, and setting up fault-tolerant Internet connections. Refer to Internet access solutions.
IP Voice Integration for an At-Home Workforce
Extending the company PBX environment to accommodate teleworkers is critical to maintaining an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses optimize their current Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, see CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver as-needed deployment and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading technology companies enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize multiple conferencing products to meet the needs of their different partners and clients. Progent can help your organization to manage your existing conferencing ecosystem and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist your business to optimize your network infrastructure to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of applications that deliver a consistent user experience for sharing information throughout a corporate network and on a wide selection of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange since their first releases and can help your company to configure these flagship collaboration platforms to maximize the productivity of your at-home workers.
SharePoint uses web sites to facilitate collaboration and information delivery by providing policy-driven delivery of data, business processes, and utilities for searching through enterprise-wide business data. SharePoint permits you to build secure web portals that enables at-home workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, refer to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can access them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables remote employees to jointly author files. Revisions created offline are synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, go to Microsoft Onedrive integration experts.
Public Cloud Integration for Telecommuters
Progent offers advanced online assistance for helping businesses to build, maintain and repair cohesive hybrid network architectures that include internal data centers, teleworkers, branch offices, plus public cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve problems with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading platform for public cloud services that enables you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Azure includes over 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's expertise for Azure, go to Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud services offered by subscription. Office applications and cloud services are provided in a selection of bundles designed for customers ranging from individuals and small offices to major corporations. Progent can provide fast and affordable online access to consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription bundles available for Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 integration support.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, enabling you to create hybrid cloud/onsite networks. Progent's Exchange consultants can provide as-needed assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management services to ensure your remote workers have easy and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's leading provider of cloud-based services. Progent can provide quick and economical online access to cloud integration experts who can assist your business to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network model so your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access management for at-home workers with Google Cloud Identity services. Progent's experts can also assist you to use GCP's unified management tools to control and monitor your Google Cloud ecosystem. For details, see Google Cloud Platform integration support.
Help Desk Call Center Services for Remote Workers
A sudden, organization-wide transition to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, add information, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your company to augment your current Call Desk staff by sharing responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class IT support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own computers and often work in a poorly secured physical area. This multiplies their susceptibility to cyber attacks and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user education, and the development of policies built on best practices. Progent's seasoned team of cybersecurity solutions consultants can assist you to plan, configure and manage a compliant cybersecurity solution that guards vital IT resources in environments that include remote workers.
Firewalls allow you to create a network environment that can be safely accessed by on-premises users as well as by teleworkers, mobile users, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate access rights to various groups of users and to scale your network and modify your security profile as your business evolves and as network attacks grow increasingly complex. Progent works with both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, go to firewall integration and support expertise.
Online Endpoint Monitoring makes it easy to watch over the disparate computers used by telecommuters and either block or identify and mitigate modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the infected device from the network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for remote workers.
Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can assess the vulnerability of your network to all types of external and local security threats for an environment that incorporates at-home workers. Progent can deploy remote, automated security inventory scanning for quickly and affordably detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by data security professionals with top certifications including CISA, ISSAP, and GIAC, can assist you to evaluate your operations and policies and assess your network architecture to enable you to implement the highest level of security for your an at-home workforce.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can find, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal network in order to determine your current security posture. Progent can also help you to harden your existing network security and can help you to plan and deploy a cohesive cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability assessment solutions powered by on NodeZero's PEN test products, visit Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about critical areas to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time in the event of storage failures due to equipment issues, programming hiccups, user mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and at-home workers.
- Backup/Recovery strategies for remote workers must address multiple kinds of user-owned endpoints. Progent offers quick online access to consultants familiar with a wide range of platforms for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that require a rapid changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity specialists can assist you to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized platform for safeguarding corporate information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and software. Managed endpoint computers can be user owned or company owned. Network admins managing the endpoint devices of teleworkers can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, configure rules for accessing information and networks, set passwords, establish VPN connections, determine how teleworkers share data, set up threat defense, verify security compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, visit Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network managers to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery platform for authorization control, application management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a one-time purchase. Key features of VMware Workspace ONE include fast remote provisioning of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Ipanema, Rio de Janeiro company, phone
An index of content::
24x7x365 Citrix Essentials Consulting
Citrix StorageLink Gateway Engineers
Progent's Citrix-certified consultants can help your organization to assess the potential strategic value of the available versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials to enhance the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while lowering the cost of resources and operations and streamlining administrative processes.
Professionals Email Outbound Content Filtering
Consult Email Intent Analysis
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Technology Professional Remote Network Monitoring
ProSight Managed IT Services for Small Businesses Technology Professional
Progent's ProSight family of managed IT services are intended to offer businesses who maintain small in-house network administration and support teams with low-cost access to world-class management tools and technical experts. Benefits of the ProSight line of managed IT services include flat-rate network maintenance costs, automation of common management tasks, ongoing adoption of new information technology, graceful transition from legacy systems to current solutions, improved alignment of computer technology with strategic objectives, guidance from veteran network experts, and freeing up management to focus on business instead of ever-changing network technology.
ASP.NET Development Firm
24x7x365 .NET macOS Coder
Progent's application experts have worked for two decades with .NET tools and the Visual Studio development environment and can create or update .NET applications quickly and at low cost.
Support Outsourcing Edge Routers
500 Router Online Consulting
Cisco has designed a full array of routers including routers designed to deliver the protection, performance, and reliability required by organizations ranging from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to build a reliable foundation for your network and to make it easy to expand as you support new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
Remote Office Computer Consulting
Consultants Branch Offices
Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique ability for serving branch offices that require network help with the responsiveness associated with with small organizations but which offers effective client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a remote office located anywhere in or any area served by Progent's consultants, Progent can provide a broad array of onsite and off-site network consulting services and system architecture assistance.
Identity Authentication Remote Technical Support
ProSight Duo MFA Consulting
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Support Services RV Series VPN Router
24x7x365 ISR Router Remote Consulting
Cisco offers a full product line of routers including routers built to deliver the protection, bandwidth, and availability demanded by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, such as Cisco's 800 series of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
iPhone 5 Support Services
MobileMe Support Outsourcing
Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad synchronization, or migrating to iCloud services. For business environments based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your organization's objectives.
CRISC Risk Identification On-site Support
Top Risk Assessment Online Help
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan in case of an IT network catastrophe. Progent can help you develop a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, high-availability network architecture that addresses reliability issues covering a wide array of infrastructure technologies and processes.
Information Technology Consulting Firm Microsoft Intune
SCCM Repair Installation
Progent's Microsoft-certified engineers can assist your company to streamline desktop update and patch deployment by delivering support for administration tools like Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.
Amazon MWS development Expert Development
Amazon Marketplace Web Service integration Development Group
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
Fortinet FortiGate Firewalls Remote Troubleshooting
Remote Consulting Fortinet Firewall Sandboxing
Fortinet next-generation firewalls are industry leaders in offering top throughput for encrypted data inspection. Progent's Fortinet firewall experts can help your business to deploy your Fortinet FortiGate firewalls to protect all your IT resources at the network edge, within the data center core, at branch locations, and in the cloud.
Business Continuity Testing Consultant Services
network piloting Lab Engineers
The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, planning or verifying business continuity strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot systems, the lab reduces capital outlay and engineering risk while keeping critical IT projects on schedule.
Microsoft Skype for Business Consulting Services
Skype for Business Web Apps Server Consult
Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts offer online and onsite support to assist you to maintain and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help your organization to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
MCSE Expert Certified Exchange Server 2010 Migration Engineer
Exchange Upgrade Specialists
Progent offers comprehensive support for every phase of your Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, specification of new software and hardware needed, suggested sourcing, pilot testing at customer location or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old system, and webinar training for client's support staff and end users.
Integration Services Ekahau Analyzer Wi-Fi Network Troubleshooting
Urgent Ekahau Wi-Fi Troubleshooting Technology Consulting
Progent's Ekahau-certified Wi-Fi consultants can help you to design, implement, optimize, manage and troubleshoot a Wi-Fi network optimized for your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.
Juniper SSG Series Router Cybersecurity Group
Juniper SSG5 Router Technical Support Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Catalyst 802.11ax AP Upgrade Remote Technical Support
Catalyst 9100 Series AP Management Network Consultants
Progent's Cisco Catalyst Wi-Fi 6 Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.
Consultants Google GCP hybrid cloud integration
Microsoft Services Google Cloud Linux
Progent offers affordable online and on-premises consulting to assist businesses of any size to move all or part of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware costs and allow the use of Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security.
Ubiquiti UniFi XG Security Gateway Engineer
Ubiquiti UniFi Controller Consulting Services
Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances installed across multiple venues with any number of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can assist you to assess the benefits of Ubiquiti's UniFi technology for your business and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem.
Meraki MR20 Access Point Information Technology Consulting
Meraki MR57 Access Point Computer Consultants
Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to assist you to design, configure, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent can also assist your organization to plan and deploy hybrid environments that combine on-premises and cloud-based services and that deliver easy access, enhanced security and compliance, streamlined management, and consistent performance for all your wired and wireless endpoints.
Windows, UNIX, Solaris IT Consulting
Largest Windows and Solaris Technical Support
If your company is producing UNIX-based software in an environment that includes Microsoft Windows-based processors, PCs, and office applications, Progent offers full-service network support outsourcing that frees you to concentrate on your area of high-value know-how without the continual distraction of maintaining your company information system. Through the use of automated server monitoring and by providing remote and on-site support when your business needs it, Progent offers an affordable alternative for managing an information system that provides excellent availability, protection, and performance. Progent's developer assistance offerings include comprehensive it outsourcing, virtual infrastructure, remote and in-person service and troubleshooting, proactive network monitoring services, and Help Desk Call Center outsourcing.
Professionals Microsoft Dynamics GP System Upgrade Akron, US
Dynamics GP Update Planning Specialists Akron
Progent has delivered support for Dynamics GP and Great Plains software for more than 20 years and Progent has delivered integration, customization, education, and troubleshooting since the product's debut. Progent can provide high-level expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to design, pilot, and carry out an efficient upgrade from a an outdated release to the current version of Dynamics GP.
Comprehensive Event Management Online Troubleshooting
On-site Support Remote Monitoring and Reporting
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager and also have fast access to Progent's Microsoft certified network support experts. With Progent's economically priced network service packages, mid-size organizations can choose a basic co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small and midsize business information systems enterprise-class reliability, security and productivity.
Integration Citrix VM desktops
Citrix NetScaler Technical Consultant
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can help your company to plan a XenDesktop environment that improves the business value of your information system; integrate XenDesktop technology with your servers, user devices, and peripherals; upgrade your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your network managers to follow industry leading practices to manage your XenDesktop solution efficiently.
Microsoft Exchange Specialists
Biggest Exchange Server 2007 Help and Support
Progent's expert support team can help you design and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent offers the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange Server 2007 that are in keeping with your business needs.
Dynamics GP Software Technology Consulting Services
Great Plains Network Consultants
Dynamics GP 2010 accounting is a comprehensive business management solution that integrates data and processes across your company, communicates easily with other applications, and brings together workers, clients and suppliers unrestricted by time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP 2010.
Windows Server 2019 Kubernetes Containers Computer Consulting
Windows 2019 Hyper-V Integration Services
Progent's Windows Server 2019 disaster recovery planning consultants can help your organization to plan and deploy a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
IT Services Risk Mitigation
Microsoft and Cisco Certified Expert Remote Troubleshooting Risk Response
Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network solution that addresses availability issues covering a broad range of network technologies and processes.
Remote Professional Data center Monitoring
Integration Datacenter Monitoring
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric and both Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious problems uncovered by SCOM 2012.
Dynamics GP 2015 Security Technology Professional
Dynamics GP 2015 SQL Server Analysis Services Developer
Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, supports popular smart phones and tablets, permits single sign-on with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to address the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the return on your investment in this mission-critical product.
Remote Desktop Technical Support
24x7x365 Migration Consultant Mobile Laptop
Progent's remote access and smartphone synchronization experts can help you to plan and configure secure access solutions for off-site desktops, laptops, and wireless handhelds so they integrate seamlessly with your information network, allowing you to optimize the efficiency of your remote workforce.
Virus Protection Consulting
Microsoft, Cisco and Security Certified Experts Small Business IT Consulting Firm Fault Tolerant Email
Progent's Microsoft-certified consultants average over 10 years of experience providing unified communications support for customers ranging from small offices to large enterprises. Progent provides affordable support for all versions of Exchange Server to strengthen email and virus protection, design high availability email systems, and facilitate remote and wireless email connectivity. Progent's Exchange support services can help you in planning and carrying out a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent also provides integration help for Windows 10 and Windows 11 desktops using Outlook and can show you how to configure Microsoft Outlook Web App for all major browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard managed services.
Microsoft Teams Specialists
Microsoft Teams SIP trunking Professionals
Progent can help your business to design a migration to Microsoft Teams from Skype for Business or Lync Server and install, administer, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Software patch management services Consultancy
Specialists iPhone patch management
Progent's support services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances like switches and wireless access points, and Internet-of-Things (IoT) devices like alarms and health monitors.
Citrix virtual desktops Consulting Services
Citrix HDX Network Consultants
For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop solution that maximizes the business value of your information network; integrate XenDesktop software with your servers, user devices, and printers; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop efficiently.
Work from Home Cloud Integration Specialist
Teleworkers Cloud Integration Outsourcing
Progent can help small and medium-size companies to set up their home-based employees with reliable access to cloud resources.
Windows Server 2008 DirectAccess Support and Integration
Windows Server 2008 Hyper-VI Consulting
Progent's certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot systems and rollout strategies, install Windows Server 2008 with your IT infrastructure and workload, train your support staff how to run enhanced administration utilities, and deliver ongoing consulting and troubleshooting via budget-friendly options such as Help Desk Call Center support and online technical support.
2500 Wireless Controller Technology Consulting Services
CCIE Expert Certified 5520 wireless controller Online Help
Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, enhancing wireless availability with fast auto-failover, and strengthening security by identifying cyber threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or carry out an efficient transition to Cisco's latest Wi-Fi controller solutions.
Fortinet Firewalls IT Consulting
Professional Fortinet 400 Series Firewalls
Fortinet next-generation firewalls are industry leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help you to deploy your Fortinet FortiGate firewalls to safeguard all your digital assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
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