For small and midsize businesses in Ipanema Rio de Janeiro, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions take up a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick fixes manage to end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your business saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that allow the highest level of efficiency for online consulting and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your computer system remotely without compromising network security.
Progent's advanced customer support reporting system stores extensive documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help provided to every Progent client by every engineer. This database of issues and fixes is organized as a conveniently searchable proprietary database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' internal product engineers so Progent's online service experts are able to determine the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Ipanema Rio de Janeiro or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support engineers offer advanced credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's consultants to handle almost any problem that may occur in a small or midsize business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to clients in Ipanema include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from older applications to the latest Windows or Linux environments. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to resolve the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a CCIE so you can get urgent assistance for severe network infrastructure problems that are impacting worker efficiency but are not within the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network using advanced remote troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-expert online support professionals can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security engineers can provide a variety of security services that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover rapidly following a damaging breach. Security solutions available from Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies often need. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Ipanema Rio de Janeiro Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for smaller companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want fast response from a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your existing organization, selecting or modifying Call Center application software to address the special demands of your business, or providing occasional online personnel to work with your existing Call Center group during demanding scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of veteran information technology professionals gives your computer users in Ipanema Rio de Janeiro rapid assistance from an efficient technical support group with extensive experience providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a key enabler of company performance, and Progent's aim is to fix and not just annotate network problems.
Applications Support: Training, Development, and Integration
Progent's Applications Experts staff can supply online advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To read more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the creative aspect of Apple Mac environments by offering remote consulting support and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Ipanema Rio de Janeiro remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive and automated. By detecting possible trouble spots before they expand into downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Amťricas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterůi, RJ 24020-125
|+55 (21) 2018-1202
||Niterůi Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services