For small and midsize companies in Ipanema Rio de Janeiro, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs somehow end up as major bills. Progent's skill at disposing of problems efficiently translates into your business saving cash.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes that ensure the maximum degree of efficiency for online technical support and repair for small and midsize business information systems. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's online support team to communicate with your company's computer system without violating corporate security.
Progent's powerful technical support database system maintains extensive histories for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to each customer by any engineer. This archive of issues and solutions is organized as a conveniently exploitable proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service experts are able to determine the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Ipanema Rio de Janeiro or to learn additional information about Progent's online support programs, call Progent at
Remote Technical Services Offered Progent
Progent's phone-based network support engineers offer advanced credentials in a comprehensive array of disciplines. This broad range of capability enables Progent's engineers to handle almost any crisis likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to customers in Ipanema include:
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent also can deliver a full array of remote PC desktop support services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your established organization, selecting or enhancing Help Desk Call Center software products to address the special requirements of your corporation, or adding temporary online personnel to reinforce your in-house Call Center team to deal with demanding situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network experts provides your clients in Ipanema Rio de Janeiro rapid communication with an efficient support group with substantial experience providing phone support and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's intent is to solve instead of simply annotate technical problems.
Progent's Apple Mac experts can promote the creative facets of Apple Mac environments by delivering phone-based help support and education in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Ipanema Rio de Janeiro remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your network support is proactive and automated. By spotting emerging problems before they cause crashes, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a variety of platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |