For small businesses located in Ipanema Rio de Janeiro, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems rapidly. This reduces direct costs since solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to end up as big tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your environment without breaching network security.
Progent's highly evolved customer support reporting system maintains thorough documentation for all support that Progent's clients have received. Progent's team engineers have access to the details of services rendered to each Progent customer by any engineer. This database of anomalies and fixes is stored as a conveniently exploitable internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Ipanema Rio de Janeiro or to learn more about Progent's online support options, call Progent at
Online Technical Support Services Provided by Progent
Progent's phone-based technical support experts possess certified skills in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to address practically any emergency likely to occur in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to small businesses in Ipanema include:
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent in addition offers a full array of remote desktop consulting and support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center application software to handle the unique demands of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center group to handle high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Ipanema Rio de Janeiro instant assistance from an efficient technical support group with years of experience delivering telephone-based support and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's target is to fix rather than simply document technical problems.
Progent's Apple Mac experts can promote the artistic components of Mac computing by offering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Ipanema Rio de Janeiro remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, automated monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support multiple OS platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |