For small companies located in Ipanema Rio de Janeiro, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls require a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick fixes somehow turn into major tabs. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest level of efficiency for remote consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to interface to your computer system remotely without compromising network security.
Progent's sophisticated customer support database system stores extensive documentation for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help rendered to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is structured as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Ipanema Rio de Janeiro or to find out more about Progent's online support options, call Progent at
Online Technical Support Services Available from Progent
Progent's online consulting engineers have credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage virtually any emergency that may take place in a small business network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-operating system environments, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to companies in Ipanema include:
Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues surrounding network infrastructure design, integration, management, security, and repair. CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. CCIEs represent an excellent value since their broad expertise enables them to resolve even the most complex problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get timely help for complex network infrastructure issues that are hurting worker efficiency but are beyond the comfort zone of your regular network service resources. Progent's Cisco CCIE consultants can communicate with your computer system by means of advanced remote support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Progent's Microsoft-expert online service experts can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of platform support services including Windows Server 2022 planning and integration support,
Microsoft Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop support services including Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security services offered by Progent cover in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your business, or adding occasional online staff to supplement your internal Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts offers your computer users in Ipanema Rio de Janeiro immediate assistance from a reliable support resource with extensive background providing telephone-based support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's aim is to fix and not simply record network issues.
Progent's Mac consultants can promote the imaginative components of Apple Mac computing by providing remote consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Ipanema Rio de Janeiro online computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, remote monitoring can head off stressful and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a mix of platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
| City | Address | Phone | Link |
| Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
| Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
| Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
| Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |