For small businesses in Ipanema Rio de Janeiro, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. This reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of customized tools and field-proven processes which ensure the highest level of efficiency for online help and repair for small company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.
Progent's proprietary customer support reporting application keeps detailed histories describing the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find the best solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Ipanema Rio de Janeiro or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote consulting professionals have advanced credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to address almost any problem likely to occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Ipanema include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle the most complex problems encountered in network design, installation, administration, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of expertise permits them to find solutions for even the most intractable problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive timely assistance for complex network infrastructure issues that are hurting business productivity but are outside the scope of your ordinary computer service providers. Progent's CCIE consultants can communicate with your network using advanced remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-expert online service experts offer network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and ISSAP security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate quickly following a serious breach. Security consulting services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Ipanema Rio de Janeiro Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are ideal for smaller businesses who lack the resources to create an internal Call Center but who want quick response from a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk or revamping your current organization, evaluating or enhancing Call Center software products to address the special needs of your company, or adding occasional online staff to work with your in-house Call Center group to handle unusually busy scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk team of veteran network experts provides your workers in Ipanema Rio de Janeiro immediate assistance from a large technical support group with extensive background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key enabler of company success, and Progent's target is to fix rather than simply annotate technical problems.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering expertise and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To find out more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the creative facets of Mac computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Ipanema Rio de Janeiro remote network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential issues before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a variety of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Amťricas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterůi, RJ 24020-125
|+55 (21) 2018-1202
||Niterůi Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services