For small businesses in Ipanema Rio de Janeiro, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. This reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of customized tools and field-proven processes which ensure the highest level of efficiency for online help and repair for small company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.
Progent's proprietary customer support reporting application keeps detailed histories describing the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can find the best solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Ipanema Rio de Janeiro or to learn more about Progent's phone support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's remote consulting professionals have advanced credentials in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to address almost any problem likely to occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Ipanema include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Progent also offers a wide array of remote desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk or revamping your current organization, evaluating or enhancing Call Center software products to address the special needs of your company, or adding occasional online staff to work with your in-house Call Center group to handle unusually busy scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk team of veteran network experts provides your workers in Ipanema Rio de Janeiro immediate assistance from a large technical support group with extensive background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key enabler of company success, and Progent's target is to fix rather than simply annotate technical problems.
Progent's Mac experts can support the creative facets of Mac computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Ipanema Rio de Janeiro remote network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential issues before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a variety of platforms.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
City | Address | Phone | Link |
Barra da Tijuca | Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 | Barra da Tijuca Network Support Services |
Ipanema | Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 | Ipanema Network Support Services |
Niterói | Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 | Niterói Network Support Services |
Rio de Janeiro | Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 | Rio de Janeiro Network Support Services |