Immediate Phone Help for Ipanema Rio de Janeiro UNIX or Linux SystemsFor small businesses located in Ipanema Rio de Janeiro, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems rapidly. This reduces direct costs since solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to end up as big tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less cash.

Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your environment without breaching network security.

Progent's highly evolved customer support reporting system maintains thorough documentation for all support that Progent's clients have received. Progent's team engineers have access to the details of services rendered to each Progent customer by any engineer. This database of anomalies and fixes is stored as a conveniently exploitable internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best solutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Ipanema Rio de Janeiro or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based technical support experts possess certified skills in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to address practically any emergency likely to occur in a small business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help businesses with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based services available from Progent to small businesses in Ipanema include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center support alternatives for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who lack the money or time to create an in-house Help Desk but who need quick access to a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center application software to handle the unique demands of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center group to handle high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Ipanema Rio de Janeiro instant assistance from an efficient technical support group with years of experience delivering telephone-based support and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's target is to fix rather than simply document technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the artistic components of Mac computing by offering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Ipanema Rio de Janeiro remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, automated monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support multiple OS platforms.

How Your Ipanema Rio de Janeiro Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.

Onsite IT Consulting
Progent locations in Rio de Janeiro Metro

City Address Phone Link
Barra da Tijuca Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
Brazil
+55 (21) 2018-1122 Barra da Tijuca Network Support Services
Ipanema Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
Brazil
+55 (21) 2018 1137 Ipanema Network Support Services
Niterói Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
Brazil
+55 (21) 2018-1202 Niterói Network Support Services
Rio de Janeiro Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
Brazil
+55 (21) 3500 1614 Rio de Janeiro Network Support Services




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    Server growth puts pressure on network budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower TCO of hardware and faster ROI, more leveraged utilization of physical computers, streamlined operations, increased network availability, and easier management. Typical uses for virtual servers are resource consolidation, low-cost hosts for mission-critical legacy applications based on obsolete operating systems, and affordable isolation of program development or evaluation environments from on-line systems.

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