Fast Remote Help for Ipanema Rio de Janeiro Computer Networks
Immediate Remote Support for Ipanema NetworksFor businesses located in Ipanema Rio de Janeiro, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the practical background and are equipped with the advanced tools needed to solve the majority of information system issues rapidly. This reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe only for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor solutions manage to turn into major bills. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which allow the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your network remotely without compromising system security.

Progent's proven technical support database application keeps extensive documentation of the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of all help delivered to each client by any Progent engineer. This archive of anomalies and responses is structured as a readily accessible internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to determine optimal resolutions promptly.

Remote support available from Progent to customers in Ipanema Rio de Janeiro include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different network channel. A wide range of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or improving your established organization, identifying or modifying Call Center software to meet the particular needs of your corporation, or adding temporary phone support staff to supplement your internal Help Desk team to handle demanding events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants offers your customers in Ipanema Rio de Janeiro rapid communication with a large support group with years of experience providing telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of business performance, and Progent's goal is to solve rather than simply document technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Ipanema Rio de Janeiro online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by multiple operating systems.
How Your Ipanema Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Ipanema Rio de Janeiro, Progent's phone-based computer support engineers are ready to deliver effective and affordable system support the instant your company needs it. Over two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Ipanema company deals with a local freelance consultant or maintains a full time IT staff that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Ipanema Rio de Janeiro
Progent's online IT consulting services enable your Ipanema organization to enjoy the advantages of timely, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Ipanema Rio de Janeiro, nearby computer service resources, whether made up of freelance consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, major troubles may occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call service specialists give you a convenient, fast, and affordable solution to augment your local resources and to transfer useful knowledge to improve your capability to handle downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices commonly depend on individual freelance consultants. While freelance consultants have smaller overhead than larger consulting firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture able to provide the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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