Immediate Online Troubleshooting for Ipanema Rio de Janeiro IT Networks
Urgent Remote Technical Support for Ipanema SystemsFor businesses in Ipanema Rio de Janeiro, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to end up as major bills. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which promote the highest level of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your system without compromising system security.

Progent's advanced technical support database application includes comprehensive records of all service that Progent's customers have received. Progent's staff engineers have access to the history of all help provided to every client by any engineer. This database of issues and resolutions is structured as a conveniently retrievable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast technical databases and allow priority access to vendors' internal product engineers with the result that Progent's online service specialists can find the most efficient resolutions quickly.

Remote support services offered by Progent to clients in Ipanema Rio de Janeiro include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your current organization, selecting or modifying Help Desk software to meet the unique needs of your company, or adding occasional phone support staff to reinforce your internal Call Center resources to handle demanding events like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of experienced network professionals offers your clients in Ipanema Rio de Janeiro immediate contact with a large support group with substantial experience providing phone support and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's aim is to solve instead of merely annotate network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Ipanema Rio de Janeiro online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they result in crashes, automated monitoring can avoid stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of OS platforms.
How Your Ipanema Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Ipanema Rio de Janeiro, Progent's phone-based network support engineers are ready to provide effective and economical IT help whenever your company requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Ipanema office relies on a local freelance consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Ipanema Rio de Janeiro
Progent's remote technical help services enable your Ipanema company to have the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most businesses in Ipanema Rio de Janeiro, nearby computer support resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call service specialists provide a convenient, fast, and economical solution to supplement your local help and to convey useful knowledge to increase your capability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants have less internal costs than larger service firms and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your business expands, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such poorly built environments need careful assessment, smart long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to handle current business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of network support, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The practice of detailing and organizing service activity results in more effective service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who won't release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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