Expert Remote Troubleshooting for Irvine, California Networks from World-class Consultants
Small companies have traditionally been ignored by large network support firms. Some small businesses permit themselves to grow excessively reliant on individual engineers or small support firms who lack the bandwidth or comprehensive skill sets to react promptly or effectively to technical crises. Still other small businesses resort to mass-market support firms staffed with personnel taught to offer by-the-numbers fixes for ordinary issues but who do not have the background and versatility to deal with the variety of configurations and lack of standards typical of small business information networks.
Progent's proven methodology for delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's customer testimonials).
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT support staff. This can reduce expenses and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to help your company to design and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for Office Networks in Irvine, California
Progent provides the support of certified consultants for all aspects of information technology deployed in small and midsize organizations. Technologies supported by Progent's consultants include:
Service Delivery Options for Irvine, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Service Model ensures rapid response, thorough service records, consistent follow-through, and tight expense control across an array of IT service delivery options that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small businesses the optimal solution: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and support for business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including office relocations and massive software upgrades, longer term projects like business analytics application programming and customization, relational database software development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible using the class of internal data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and performance is continually tracked, and systems are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in a setting that not only delivers the top level of dependability and scalability but that is in addition convenient for customers to transfer to another service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network administration while achieving world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory requirements for IT data security and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to companies trying to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big invoices for quick fixes. An additional advantage of granular billing is that customers won't be inclined to allow less critical issues to fester until they become big ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The practice of documenting and archiving service activity results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Irvine, California company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).