Professional Remote Troubleshooting for Irvine, California Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by large network support firms. Some small businesses permit themselves to grow overly reliant on freelance engineers or small consulting firms who lack the bandwidth or extensive knowledge to respond quickly or effectively to technical crises. Other small companies resort to giant service firms that employ technicians taught to provide standardized solutions to common issues but who are missing the background and versatility to deal with the variety of environments and absence of standards typical of small business information networks.
Progent's proven methodology for delivering low-cost and effective network service to small companies has made Progent among the premiere Microsoft-certified IT consulting firms in the United States. Progent has delivered online help to small businesses in every state in the country (See Progent's customer testimonials).
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to help your company to design and execute your cloud strategy.
Key IT Areas Supported by Progent for Businesses in Irvine, California
Progent's group of world-class engineers provides help for virtually all facets of network technology used by businesses of any size. Areas served by Progent in Irvine include:
Support Delivery Options for Irvine, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough service records, consistent follow-up, and tight expense monitoring across a range of IT service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems. To learn more, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus integration, programming and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and major system migrations, extended projects such as business information application development and support, relational database software development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of reliability, protection, and performance than is possible with the class of internal data center that is practical for most small companies. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Irvine, California Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on small service organizations or individual engineers.
Working with Progent allows your business to:
- Avoid Over Reliance on Freelance Support Consultants
For IT services, small businesses often rely heavily on individual consultants. Although freelance support engineers carry lower overhead than more substantial support organizations and can typically charge nominally lower fees, freelancers are sometimes too busy to react rapidly to critical problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of replacement staff may require your company to wait for assistance in case of an emergency. As your company expands, network unavailability or problems with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can disappear fast because of lost productivity. Also, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to fall back on for advice requires them to learn in place while your organization winds up footing the costs for their continuing education.
- Have Access to Expertise in Complex IT Solutions
Many small service firms or freelance consultants focused on small business IT consulting are capable of delivering routine fixes but don't have the seasoning to work cost-effectively with complicated network configurations that have a variety of platforms, multiple sites, VoIP implementations, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's large group of experts can benefit your company because enterprise environments are characteristically complex, integration problems require thorough knowledge in many technical disciplines, and achieving a high level of robustness, reliability, and protection requires enterprise-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with a network cobbled together on a shoestring budget. Without a proper architecture, a sequence of band-aid repairs often get piled on top of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the productivity of the organization. These environments need thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT environment that can act as the reliable basis to handle current business requirements and support future expansion.
- Work with Solution Finders, Not Product Resellers
Small businesses need direction and insight to work through an increasingly complicated array of technology options available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support services with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a client.
How to Contact Progent
If your Irvine, California business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).