Immediate, Affordable Remote Network Troubleshooting for Irvine, California Small Companies
For over twenty years, Progent has specialized in delivering world-quality IT support services to customers with small-company budgets. Progent has built a unique support system that includes a low-overhead, tightly connected virtual office infrastructure, custom online repair tools, a large team of engineers certified in a broad range of technical disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a worldwide group of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company ethos focused on fixing network problems in the shortest time and at the least cost to customers.

Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.

Los Angeles Metro Area Onsite IT Consulting
Progent locations in the Los Angeles Metro Area

City Street Address Contact Information
Anaheim 3333 Michelson Drive
Suite 300
Irvine, 92612
Sales Phone: 657-999-1717

Link: Anaheim Network Support Services
Beverly Hills 468 N Camden Dr
#200
Beverly Hills, 90210
Sales Phone: 424-354-0123

Link: Beverly Hills Network Support Services
Irvine 2102 Business Center Dr
Irvine, 92612
Sales Phone: 949-447-5557

Link: Irvine Network Support Services
Long Beach 3780 Kilroy Airport Way
Suite 200
Long Beach, 90806
Sales Phone: 562-314-4498

Link: Long Beach Network Support Services
Los Angeles 355 S Grand Ave
Suite 2450
Los Angeles, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Manhattan Beach 1500 Rosecrans Ave
Suite 500
Manhattan Beach, 90266
Sales Phone: 310-421-4766

Link: Manhattan Beach Network Support Services
Mission Viejo 27201 Puerta Real
Suite 300
Mission Viejo, 92691
Sales Phone: 949-429-4589

Link: Mission Viejo Network Support Services
Ontario Ontario Airport Center
337 N. Vineyard Avenue
Suite 400
Ontario, 91764
Sales Phone: 909-687-2199

Link: Ontario Network Support Services
Pasadena 1055 E Colorado Blvd
5th Floor
Pasadena, 91106
Sales Phone: 626-243-2233

Link: Pasadena Network Support Services
Santa Monica 2425 Olympic Blvd
Suite 4000W
Santa Monica, 90404
Sales Phone: 424-299-8822

Link: Santa Monica Network Support Services
Sherman Oaks 15260 Ventura Blvd
Suite 1200
Sherman Oaks, 91403
Sales Phone: 818-666-3781

Link: Sherman Oaks Network Support Services

For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your internal network support team. This can reduce expenses and help meet schedules for big projects like software programming, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Companies in Irvine, California
Progent's nationwide group of industry certified support professionals offers assistance for all facets of network systems used by businesses of all sizes. Practice areas supported by Progent in Irvine include:

Service Delivery Alternatives for Irvine, California Businesses
Progent has a variety of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and strict cost control across an array of IT support delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support experts to give small companies the best of both worlds: hands-on support technicians when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Help Desk Services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, non-stop network design, virtualization solutions, plus integration, programming and support for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, longer term initiatives like business analytics software programming and support, relational database software programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for most small organizations. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to another service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system support, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks common with small businesses, and retains control of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Irvine, California Businesses
Progent's size, breadth of technical expertise, and experience with corporate network support enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on small service organizations or freelance consultants.

Teaming with Progent allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, small companies sometimes rely excessively on independent engineers. Though freelance support engineers have lower expenses than larger support firms and can afford to charge apparently smaller fees, they are often spread too thin to respond quickly to critical network problems. If a freelance engineer is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may require your company to wait for help in case of an emergency. As your company grows, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost output. Also, when independent consultants encounter new technologies, the lack of a large engineering group to rely on for advice requires them to learn in place while your business ends up with the bill for their continuing education.

  • Have Access to Experts in Complex IT Solutions
    Many small service organizations or freelance consultants specializing in small company IT support are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated IT configurations with mixed platforms, multiple sites, Voice over IP systems, mobile clients, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complicated, integration problems require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Without a strong architecture, a series of improvised repairs often get piled onto of a tenuous structure. As a company grows, reliability and expandability issues can hinder the success of the business. These networks need thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the solid foundation to handle current business needs and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Small businesses need guidance and education to work through an ever more complex maze of IT options offered for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align technical services with the genuine needs of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
In case your Irvine, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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With Cisco Catalyst switches for small and mid-size companies, Cisco allows organizations to gain the full advantages of adding smart traffic control into their networks. Cisco's Catalyst switch product line allows you to deploy capabilities that make your IT network sufficiently robust to handle time-critical requirements, expandable to facilitate future growth, secure enough to protect restricted information, and designed for differentiating and managing traffic flows to optimize system operations. Progent's CCIE certified consultants can help you pick out and deploy Cisco switches that make sense for your company. In addition, Progent's CISM certified security specialists can help you develop a strategic protection plan and set up Cisco switches so they help enforce your security policies. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.

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VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

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Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

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Progent's Intune consultants can help your organization to assess the business case for utilizing Microsoft Intune for managing your mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help your company to configure security policies, plan and deploy test environments to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune across your enterprise, integrate Intune with SCCM for unified change management, and maintain your Intune solution.

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If your company is developing UNIX-based software on a network that includes MS Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your field of strategic expertise while avoiding the constant hassle of maintaining your company information system. By using smart server monitoring and by providing remote and in-person assistance as your business needs it, Progent offers an affordable solution for managing an information system that provides excellent reliability, protection, and performance. Progent's developer assistance services include comprehensive it outsourcing, virtual server infrastructure, online and on-site support and repair, network monitoring, and Helpdesk support.

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Progentís team of expert programmers, database architects, and program managers can assist large businesses to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by providing relational database architects and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with other applications like Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also can provide experience with web development tools and can help clients to create, expand, repair, or migrate web-based applications to take advantage of the most current web technology.

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Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the center of Cisco's communications and collaboration platform. Unified CM and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver efficient and affordable remote and onsite expertise to help businesses of any size to build and administer CUCM environments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can help with any aspect of Unified CM setup and troubleshooting in areas that include integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, creating UCS server failover systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

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Progent offers national online technical support and consulting services for businesses that run Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows technology. Progent's consultants can provide Apple macOS and OS X clients a range of IT services including desktop support, upgrading to the latest edition of macOS from legacy versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to iCloud. Online technical support provides maximum return for your IT dollar by extending user efficiency and limiting the time billed for computer analysis and repair. Advanced remote support tools and experienced service specialists and consultants combine to enable Progent to solve most network problems without wasting time and expense by going to your site. In most of cases your IT problems can be remediated by telephone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security professionals to assist with the toughest network issues.