Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Irvine, CA Online Support from Certified Computer Troubleshooting Professionals
Progent's network support services can provide your Irvine, CA company affordable and dependable support from enterprise-class technical professionals. By providing IT support help when you require it, providing advanced knowledge for vital technologies, offering value-added support such as automated network monitoring, and invoicing only for services you use, Progent gives your Irvine, California company an affordable alternative for optimizing the profitability of small office information systems. Whether you run a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and support a reliable and safe IT system and to benefit from fast access to the seasoned help usually restricted to corporations who are able to set up a large internal information technology staff.
For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to help your business to plan and execute a sensible cloud computing strategy.
Primary IT Areas Supported by Progent for Business Networks in Irvine, California
Progent's group of certified support professionals offers help for virtually all aspects of network systems used by companies of any size. Technologies served by Progent in and around Irvine include:
Service Delivery Alternatives Available for Irvine, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service records, reliable follow-up, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: in-person support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to a professional Help Desk with effective telephone support, remote repair capability, and enough technical strength for all needed escalation. Since smaller companies usually have tight information technology funds and can spare little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business computer systems stay up and running. Read more details concerning Progent's Help Desk services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and support for business applications such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and major software migrations, longer term initiatives like management information software programming and customization, database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the type of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for customers to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet business standards and government requirements for IT information protection and incident reporting.
The scope and size of Progent's engineering staff offer a powerful array of advantages to companies trying to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for repairing real-world IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. Another benefit of granular pricing is that clients will not be tempted to allow minor problems to stay unaddressed until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by each consultant to every client. The practice of documenting and organizing support records results in more effective support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Irvine, California company needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).