Professional Online Technical Support for Irvine, California Small Business Computers from Certified Engineers
Small companies have traditionally been overlooked by major network service organizations. Some small businesses allow themselves to grow excessively dependent on individual consultants or small consulting firms who lack the size or extensive skill sets to respond quickly or efficiently to network emergencies. Other small businesses turn to mass-market service providers staffed with personnel trained to provide by-the-numbers solutions to common issues but who are missing the background and technical scope to deal with the diversity of configurations and absence of standardization typical of small business information systems.
Progent's proven approach to providing low-cost and effective technical support to small businesses has made Progent one of the premiere Microsoft-certified IT service organizations in the United States. Progent has provided remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
For larger businesses, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your business to design and implement your cloud strategy.
Key IT Areas Serviced by Progent for Businesses in Irvine, California
Progent offers the services of certified experts for all facets of network technology deployed in small and midsize organizations. Technologies supported by Progent include:
Support Delivery Options Available for Irvine, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing network support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity records, consistent follow-through, and tight expense control across a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network problems without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how to sign up for Progent's in-person network service.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable support from a professional Contact Center with effective phone support, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller companies typically are constrained by tight IT funds and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient option to make sure that small business computer systems stay up and running. Learn more concerning Progent's Help Desk services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability network design, virtual server solutions, plus integration, programming and support for business programs including accounting, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects including site relocations and major system upgrades, longer term initiatives like management information software programming and support, database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL to provide small companies with greater degrees of dependability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is also convenient for customers to transfer to another service provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Irvine, California Businesses
Progent's size, scope of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed service firms or freelance engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Dependence on Freelance Consultants
For network services, smaller companies sometimes depend excessively on independent engineers. Though individual service engineers carry lower overhead than more substantial IT service firms and can typically charge nominally lower rates, they are often stretched to far to react quickly to critical network problems. If a freelance engineer is occupied with different customer, sick, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance during an emergency. The more your small business expands, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on an independent consultant can evaporate quickly due to lower productivity. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to depend on for assistance forces them to learn on the job while your organization winds up footing the costs for their continuing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Issues
Many small support firms or independent consultants specializing in small company IT support may excel at delivering routine fixes but lack the experience to work efficiently with complicated IT environments with mixed platforms, multiple locations, Voice over IP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large group of specialists can benefit your small business because enterprise networks are by nature complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of stability, availability, and protection calls for enterprise-tested leading practices.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes commonly get piled on top of a tenuous foundation. As a company evolves, stability and scalability issues can obstruct the success of the business. Such environments require proper assessment, smart business planning, and broad-based expertise to migrate to an IT environment that will act as the reliable foundation to meet current business needs and support downstream expansion.
- Partner with Solution Providers, Not Resellers
Small businesses require direction and education to navigate through an increasingly complex maze of technology options offered for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical services with the genuine interests of customers. Combining network support and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a customer.
How to Contact Progent
In case your Irvine, California business needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).