Irvine, California Microsoft and Cisco Certified Consultants

Support Delivery Options Available for Irvine, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and network management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough activity records, dependable follow-up, and tight expense control for a range of network service delivery modes that include remote repairs, in-person help, and top-level consulting.

• Remote Service
  Progent's Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting expertise.

• On-site Support
  Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: on-premises support technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person network service.

• Help Desk
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Help Desk Services.

• Help Desk Co-management Services
  Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

• Consulting Expertise
  Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects like customizing an older MRP system to a modern MS Dynamics or Dynamics 365 solution, database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

• Network Infrastructure Guidance for Telecommuters
  Progent can assist small and medium-size companies to design, implement and troubleshoot the network infrastructure for at-home workers. Aspects of infrastructure for which Progent's consultants can provide support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and implementation, and robust Internet access. For information about Progent's network infrastructure expertise for an at-home workforce, refer to infrastructure support services for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is also convenient for customers to transfer to another service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of small companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent offers advanced remote support to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for IT information security and reporting.

The breadth and size of Progent's engineering team offer a unique set of advantages to clients trying to increase the business value of their information network within a realistic budget. These benefits include:

• Best Industry Practices
  Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the forefront of network support, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for solving actual IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. An additional advantage of granular billing is that customers are less inclined to allow incipient problems to stay unaddressed until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Network Support
  Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by every consultant to every client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Irvine, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).