Irvine, California Microsoft and Cisco Premier Consulting

Support Delivery Alternatives for Irvine, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering computer support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive service records, consistent follow-up, and strict cost control across an array of IT service delivery modes that include online repairs, on-premises support, and high-end consulting.

• Online Service
  Progent’s Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support expertise.

• On-site Service
  Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite network service.

• Help Desk
  Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, see Help Desk Services.

• IT Consulting Expertise
  Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network consulting, virtual server solutions, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software migrations, longer term projects like management information software development and customization, relational database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and malware cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also simple for clients to transfer to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the multi- platform and non- standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Support
  Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Irvine, California Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate IT support enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on small support organizations or individual engineers.

Working with Progent's Experts enables your small business to:

• Avoid Over Dependence on Freelance Consultants
  For IT services, small companies sometimes depend excessively on freelance consultants. Though individual support providers carry lower expenses than larger IT service firms and can afford to charge nominally smaller rates, freelancers are occasionally spread too thin to respond rapidly to urgent situations. If an independent engineer is busy with different client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for help during an emergency. The more your company grows, system unavailability or problems with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lost productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a large engineering group to fall back on for assistance forces them to train on the job while your business winds up footing the costs for their ongoing training.

• Have Access to Experts in Complex Information Technology Solutions
  Many smaller service organizations or freelance consultants specializing in small company network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complicated IT infrastructures with a variety of platforms, multiple offices, VoIP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can benefit your company because enterprise environments are characteristically complicated, integration problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable degree of stability, reliability, and security requires enterprise-tested processes.

• Create a Solid Foundation for Growth
  Small businesses typically start with a network cobbled together on a tight budget. Lacking a solid basis, a series of improvised repairs commonly get piled onto of a weak foundation. As a company grows, stability and scalability problems can undermine the success of the organization. Such environments need proper evaluation, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable basis to meet current business needs and ease downstream expansion.

• Work with Solution Consultants, Not Resellers
  Smaller companies need direction and education to navigate through an ever more complicated array of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to match technical support services with the real interests of clients. Combining network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a customer.

How to Contact Progent
In case your Irvine, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).