On-premises and Online Computer Consulting

Immediate Remote Support for Irvine California Computer Networks
For organizations in Irvine California, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated technology needed to resolve most network problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's online support team can connect to your company's system remotely without compromising network security.

Progent's advanced customer support reporting system stores detailed histories describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services delivered to each Progent client by any Progent engineer. This database of problems and responses is organized as a quickly retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the most efficient solutions quickly.

Online support services offered by Progent to customers in Irvine California include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert remote service professionals can provide computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Microsoft Access Programming, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of affordable PC desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs can deal with the most difficult problems occurring in network planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to fix problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using state-of-the-art remote support tools to provide efficient, secure, and economical diagnosis and remediation.

  Orange County Contact Information:
  Progent offers consulting services and onsite technical support throughout Orange County.
  

  Progent locations in Orange County

  City	Address	Phone	Link
  Anaheim	155 N Riverview Drive Anaheim, CA 92808 United States	(657) 999-1717	Anaheim Network Support Services
  Huntington Beach	17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States	(657) 464-2560	Huntington Beach Network Support Services
  Irvine	2102 Business Center Dr Irvine, CA 92612 United States	(562) 583-3336	Irvine Network Support Services
  Mission Viejo	27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States	(949) 429-4589	Mission Viejo Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure devices by providing consulting services such as:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Debugging
  • Cisco Routers Engineering Expertise
  • Catalyst Switches Deployment Expertise
  • Nexus Switches Support and Troubleshooting Expertise
  • Meraki MS Switches Configuration and Maintenance Expertise
  • Cisco Aironet APs Deployment Services
  • Cisco WiFi Controllers Integration Consulting
  • Meraki Wireless APs Deployment Support
  • Cisco Unified Communications Manager and CallManager Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Wireless IP Phone Integration
  • Cisco VPN Integration Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses to locate and isolate breached servers and endpoints and guard clean resources from being penetrated. If your Irvine system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Services
  Progent's ransomware recovery experts can assist your Irvine company to reconstruct an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity experts have the broad selection of skills required to reconstruct all vital facets of a compromised system quickly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration expertise.

• CISM and CISSP Premier Network Security Consultants
  Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly after a damaging breach. Security solutions offered by Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that include Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can provide emergency phone-based assistance analyzing problems affecting UNIX/Linux networks based on leading versions of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX OS
  — HP-UX
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT personnel and your Progent consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

• ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Center Services
  Progent's Shared Help Desk Service provides a transparent supplement to your core network support resources. User interaction with the Service Desk, provision of support, escalation, ticket creation and updates, efficiency metrics, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your in-house network support staff, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your part of technical support activity as needed. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

  Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or improving your current organization, evaluating or customizing Help Desk software to handle the special needs of your corporation, or adding temporary phone support staff to reinforce your internal Call Center resources during high-demand events like software migrations, mass updates, or rolling out new applications.

  Progent's Call Center team of seasoned information technology consultants gives your computer users in Irvine California rapid contact with an efficient technical support group with substantial background offering telephone-based consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a solid driver of company performance, and Progent's policy is to fix rather than simply annotate network problems.

• Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Experts staff provides phone-based professional consulting support and education in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

• Centralized and Automated Management of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Support
  Progent offers businesses in Irvine California online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating looming issues before they expand into crashes, system monitoring can minimize disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that support a mix of OS platforms.

Even if your Irvine business deals with a local freelance support technician or employs an in-house organization that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Irvine California
Progent's remote technical help services enable your Irvine business to have the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will derive added business value by becoming more reliable, efficient, and secure. Benefits to your company include:

• Seamless remote expansion of your local support resources
  For most companies in Irvine California, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, IT crises sometimes spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service specialists give you an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful information to increase your capability to resolve downstream problems in-house.

• Less Dependence on Freelance Service Providers
  For IT support, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system remains available.

• Build a Solid Foundation for Seamless Growth
  Businesses often begin with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get piled onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed environments require careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the stable foundation to handle current business demands and ease downstream expansion.

• Interact with Problem Solvers Rather Than Technology Resellers
  Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to sell a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

• Proven Methodology
  Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of IT support, performing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.