Fast and Affordable Online Technical Support for Irvine California Networks
For organizations located in Irvine California, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick fixes manage to end up as big bills. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to communicate with your company's computer system without compromising network security.
Progent's sophisticated customer support reporting system maintains comprehensive histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to every client by every engineer. This archive of anomalies and fixes is organized as an easily searchable support database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the most efficient solutions in the least time.
Remote technical support services provided by Progent to businesses in Irvine California include:
Authorized Windows Expertise
Progent's Microsoft-certified online service engineers offer computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to help you company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and validates a consultant's technical knowledge at the master level. CCIEs can handle even the most difficult problems surrounding network design, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs provide excellent value because their depth of expertise allows them to solve problems quickly. In common cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using state-of-the-art remote support tools in order to provide quick, secure, and economical diagnosis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances by providing services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security services offered by Progent cover thorough information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Irvine Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants provides your customers in Irvine California immediate communication with an effective network service resource with extensive experience delivering phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a key contributor to company productivity, and Progent's target is to fix rather than merely annotate IT problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Irvine California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your computer support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Irvine California, Progent's online network support engineers are ready to provide expert and cost-effective IT help the moment your company needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Irvine company has a regular freelance consultant or maintains an in-house organization that can deal with common computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or especially complex integration problems.
Features of Progent's Online Network Services for Irvine California
Progent's phone support, remote troubleshooting, system security expertise, and system administration services offer businesses in Irvine California unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Irvine California and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and requires no ongoing retainer for support services provided during normal business hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that fit the unique requirements of your business.
- Sophisticated Remote Access Software
Protected remote connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and expert technicians together allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained offices whose workers need instant access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, performing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each consultant to each customer. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.