Immediate Remote Technical Support for Irvine Networks
Urgent Phone Help for Irvine NetworksFor businesses located in Irvine or anywhere in the state of California, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated technology required to solve most information system problems quickly. This reduces immediate expenses because solutions require minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and proven processes which permit the maximum level of effectiveness for online engineering help and repair for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to communicate with your company's system remotely without violating system security.

Progent's advanced technical support database application stores comprehensive documentation for the service that Progent's customers have received. Progent's team service personnel have access to the details of all help provided to each Progent customer by every Progent engineer. This database of anomalies and fixes is organized as a readily exploitable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Online support services provided by Progent to companies in Irvine and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an internal Help Desk but who require quick access to an effective Call Center with proficient telephone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your current organization, evaluating or customizing Call Center software to meet the particular demands of your business, or providing temporary online personnel to work with your existing Help Desk Call Center resources to deal with high-demand events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Irvine or anywhere in the state of California rapid contact with a large network service group with substantial background delivering telephone-based support and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's goal is to fix and not just track IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Irvine, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your computer support is proactive rather than reactive. By anticipating looming problems before they expand into downtime, remote monitoring can avoid disruptive and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on multiple platforms.
How Your Irvine Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Irvine or throughout the state of California, Progent's online network support specialists can provide professional and cost-effective system support whenever your organization requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Irvine company has a regular independent consultant or maintains an in-house organization that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to address sudden system emergencies or particularly tough integration problems.

Features of Progent's Online Computer Services for Irvine
Progent's phone help, Internet-based repair, network security expertise, and system administration services offer offices in Irvine or anywhere in the state of California unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a broad variety of IT projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.