Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Online Troubleshooting for Irvine Computer Networks
For businesses located in Irvine or anywhere in the state of California, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where quick repairs manage to turn into large invoices. Progent's skill at handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes that allow the maximum level of efficiency for remote technical support and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system remotely without breaching corporate security.
Progent's advanced customer support database application maintains thorough records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of support provided to every client by any Progent consultant. This history of problems and fixes is stored as a readily searchable support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' internal product engineers so Progent's online consulting experts can come up with optimal resolutions quickly.
Online support services offered by Progent to clients in Irvine and anywhere in the state of California include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to resolve even the most challenging issues encountered in network infrastructure design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional value because their depth of experience enables them to fix problems quickly. In many instances, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of advanced remote support technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of connectivity appliances by offering consulting services that include:
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security services available from Progent cover in depth network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize local resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online help diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Irvine Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the money or time to create an in-house Help Desk but who require quick access to a reliable Help Desk with professional phone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or improving your existing one, evaluating or modifying Call Center software to address the unique demands of your corporation, or adding occasional phone support personnel to supplement your in-house Call Center team to handle demanding situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network experts offers your clients in Irvine or anywhere in the state of California rapid communication with an efficient support group with substantial background providing phone help and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a key enabler of company performance, and Progent's goal is to resolve rather than merely record technical problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Irvine, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your IT maintenance is proactive and automated. By exposing looming issues before they cause crashes, system monitoring can ward off stressful and expensive network failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Irvine or anywhere in the state of California, Progent's online computer support engineers are ready to provide effective and cost-effective IT help the moment your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Irvine business relies on a local independent consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected system crises or particularly complicated integration projects.
Features of Progent's Remote Network Services for Irvine
Progent's phone help, remote repair, network security expertise, and network management services give companies in Irvine or anywhere in the state of California the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Irvine and is also ideal for networks in more remote areas of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no monthly subscription fee for services delivered during regular working hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized professionals with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services include system integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that meet the unique requirements of your company.
- State of the Art Online Access Software
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise demand a costly personal visit. Sophisticated remote access tools and experienced engineers together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The discipline of detailing and archiving support activity results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.