Immediate Online Help for Irvine IT Networks
Urgent Phone Consulting for Irvine SystemsFor companies located in Irvine or anywhere in California, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the real-world background and have access to the advanced technology necessary to resolve most network issues quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the services that you receive. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast solutions somehow end up as major bills. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that ensure the highest level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to interface to your network remotely without compromising network security.

Progent's proven technical support database system keeps comprehensive records of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support delivered to every Progent client by any engineer. This archive of anomalies and repairs is structured as a conveniently exploitable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.

Online support services offered by Progent to clients in Irvine and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to create an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center application software to meet the unique requirements of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center resources to deal with demanding events like software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology professionals gives your customers in Irvine or anywhere in the state of California immediate contact with a dependable network service group with extensive background providing telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a solid enabler of company success, and Progent's intent is to fix and not merely record network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Irvine, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they grow into downtime, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support multiple platforms.
How Your Irvine Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Irvine or throughout the state of California, Progent's phone-based network support engineers are ready to deliver effective and economical system support whenever your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Irvine company deals with a local freelance consultant or employs a full time organization that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Irvine
Progent's remote technical help services enable your Irvine company to have the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most companies in Irvine or anywhere in California, nearby computer service resources, whether represented by freelance consultants or a full-time IT staff, can handle the majority of network issues. However, serious problems sometimes strike when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support specialists offer a convenient, quick, and affordable way to augment your local help and to transfer valuable information to increase your capability to handle future issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance service providers. Although independent service people have smaller overhead than big service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for help during an IT crisis. As your business expands, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built systems need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to meet current business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and improving efficiency. They hardly need a network engineer who is attempting to sell a certain vendor's products. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, performing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.