Fast and Affordable Remote Support for Irvine Computer Systems
Fast Phone Support for Irvine NetworksFor organizations in Irvine or anywhere in the state of California, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system problems quickly. This lowers immediate costs since solutions accumulate fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's powerful service database application stores detailed documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help provided to each Progent customer by every Progent consultant. This history of issues and resolutions is structured as a quickly searchable internal database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service specialists can determine the most efficient resolutions promptly.

Online technical support services available from Progent to clients in Irvine and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software products to handle the special demands of your corporation, or providing occasional phone support staff to reinforce your internal Call Center resources to handle unusually busy situations such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Irvine or anywhere in the state of California quick contact with a large network service group with extensive background offering telephone-based support and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a significant enabler of business success, and Progent's policy is to solve instead of just record IT problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering support and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Irvine, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in network outages, system monitoring can minimize disruptive and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of operating systems.
How Your Irvine Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Irvine or anywhere in the state of California, Progent's online network support engineers are ready to provide expert and affordable IT help the moment your company needs it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to repair IT problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Irvine office deals with a regular independent consultant or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Irvine
Progent's remote network troubleshooting services enable your Irvine organization to experience the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Irvine or anywhere in California, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical problems. However, IT crises can strike when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call service specialists give you a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices commonly rely on independent freelance consultants. While independent consultants carry less overhead than big service firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an emergency. As your business expands, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a strong framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly designed systems require careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to sell a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, in the trenches of network service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.