Immediate Remote Technical Support for Irvine Computer Networks
For companies located in Irvine or anywhere in California, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated technology needed to resolve most information system issues rapidly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs somehow turn into large invoices. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that allow the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your system remotely without compromising network security.
Progent's advanced customer support database application keeps comprehensive histories of the service that Progent's clients have received. Progent's staff consultants have access to the history of services rendered to each client by every engineer. This database of issues and resolutions is organized as a conveniently retrievable internal database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the best resolutions quickly.
Online support services provided by Progent to businesses in Irvine and throughout the state of California include:
Certified Windows Expertise
Progent's Microsoft-expert remote service engineers can provide network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most difficult problems encountered in network planning, installation, maintenance, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional value because their broad expertise permits them to solve problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated on-line support tools to perform fast, secure, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Irvine Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your established one, identifying or enhancing Call Center software to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your internal Call Center team to deal with demanding events such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of experienced network experts provides your computer users in Irvine or anywhere in the state of California rapid access to a dependable network service resource with years of background providing telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's intent is to fix instead of just record IT problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Irvine, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer maintenance is proactive and automated. By exposing emerging issues before they grow into network outages, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Irvine or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver professional and economical system help whenever your company needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Irvine office has a local independent consultant or employs a full time organization that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to handle sudden network crises or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in Irvine
Progent's online IT consulting services enable your Irvine business to experience the benefits of on-call, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most businesses in Irvine or anywhere in California, nearby network service providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical technical issues. However, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call service experts give you an easy, quick, and budget-friendly solution to augment your regular resources and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have smaller internal costs than larger service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to insure your IT system stays available.
- Create a Scalable Basis for Seamless Expansion
Organizations often start with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful analysis, smart long-term planning, and wide technical knowledge to evolve to a system architecture able to provide the solid foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses need advice and technical training to negotiate an ever more complicated array of technology options capable of promoting business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of documenting and archiving support activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.