Fast and Affordable Remote Help for Irvine Networks
For companies in Irvine or anywhere in the state of California, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most network problems quickly. This reduces immediate expenses because solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in incidental costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where quick solutions somehow end up as big invoices. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that promote the maximum level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to link to your system without violating network security.
Progent's proven customer support database system maintains extensive records for the service that Progent's clients have been provided. Progent's team service personnel have access to the history of assistance rendered to every Progent client by any engineer. This database of issues and repairs is stored as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house product engineers so Progent's remote consulting experts can find the best solutions in the least time.
Online support services provided by Progent to customers in Irvine and anywhere in the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a person's technical skills at the expert level. CCIEs know how to handle the most difficult challenges associated with network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs are an excellent cost-effectiveness since their broad expertise permits them to find solutions for problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of sophisticated on-line support tools in order to provide fast, safe, and affordable diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points engineering help, Cisco wireless controllers consulting, Cisco VPN and Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can enhance the immunity of your Windows, macOS and OS X, or Linux network against assaults or help your business to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a wide array of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Irvine Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk Call Center application software to address the particular needs of your business, or adding occasional phone support personnel to supplement your internal Help Desk Call Center team to handle demanding scenarios like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Irvine or anywhere in the state of California instant contact with a reliable technical support resource with years of background offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a crucial contributor to company productivity, and Progent's goal is to fix rather than simply report technical problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Irvine, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By detecting looming problems before they evolve into crashes, system monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Irvine or anywhere in the state of California, Progent's phone-based computer support engineers can deliver expert and affordable IT help the instant your organization needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Irvine business deals with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to address sudden system crises or especially challenging integration projects.
Benefits of Progent's Network Help for Organizations in Irvine
Progent's remote technical help services enable your Irvine company to experience the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by being more reliable, productive, and secure. Benefits to your business include:
- Seamless remote extension of your on-site support resources
For most businesses in Irvine or anywhere in California, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can handle typical network issues. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support specialists provide a convenient, fast, and economical solution to supplement your local help and to pass on useful knowledge to improve your ability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses often depend on independent freelance consultants. Although freelance consultants have smaller overhead than larger support firms and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may force your company to wait for help during an emergency. As your company grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.
- Create a Solid Basis for Smooth Growth
Organizations often start with an IT system created on a modest budget. Lacking a robust framework, slap-dash fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to offer the stable foundation to handle critical business requirements and facilitate downstream growth.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations require guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business growth and enhancing productivity. Businesses do not need a network engineer who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the front lines of IT support, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to each customer. The practice of documenting and organizing service activity results in more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.