Fast Online Troubleshooting for Irvine California Information Networks
Immediate Remote Consulting for Irvine SystemsFor businesses in Irvine California, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they possess the real-world background and are equipped with the sophisticated technology required to resolve most information system problems quickly. This reduces immediate expenses since solutions use up minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that promote the highest level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your environment without breaching system security.

Progent's advanced service database application stores detailed histories of all support that Progent's customers have received. Progent's team engineers have access to the specifics of services delivered to every customer by every Progent engineer. This history of issues and repairs is structured as a conveniently retrievable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.

Online services available from Progent to customers in Irvine California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of experienced network experts gives your customers in Irvine California instant access to a dependable support group with extensive experience providing phone support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business productivity, and Progent's policy is to resolve rather than simply track network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Irvine California online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM for your environment so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, remote monitoring can ward off inconvenient and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of platforms.
How Your Irvine Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Irvine California, Progent's phone-based network support engineers can provide expert and affordable IT support whenever your company requires it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Irvine office works with a regular independent consultant or employs a full time organization that can handle the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network crises or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Irvine California
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Irvine California unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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