For small companies in Irvine California, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where fast repairs manage to turn into big bills. Progent's penchant for dealing with problems efficiently translates into your business saving money.
Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized tools and field-tested processes that promote the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's proprietary service database system includes extensive records for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance rendered to every Progent client by any engineer. This history of problems and solutions is organized as an easily retrievable support database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Irvine California or to find out more about Progent's online support programs, call Progent at
Online Network Support Services Provided by Progent
Progent's online technical support professionals have certified skills in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to tackle almost any emergency likely to occur in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-operating system environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to clients in Irvine include:
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing problems within UNIX/Linux networks based on popular versions of UNIX including:
Progent in addition offers a wide range of online desktop support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk application software to meet the unique demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Irvine California quick assistance from a large network service resource with substantial background offering phone help and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's target is to solve and not just track technical problems.
Progent's Apple Mac consultants can support the imaginative facets of Apple Mac environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Irvine California remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |