For small and midsize companies located in Irvine California, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most information system issues quickly. Efficient support lowers immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs somehow end up as large bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest level of efficiency for online help and troubleshooting for small and midsize business information networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's online support team to connect to your company's environment without violating system security.
Progent's advanced customer support reporting application includes comprehensive records describing all support that Progent's clients have been provided. Progent's team engineers have access to the details of all help delivered to every Progent client by any Progent engineer. This archive of problems and fixes is organized as a conveniently retrievable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to determine optimal solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Irvine California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's online support professionals offer certified skills in an extensive array of technologies. This wide range of capability permits Progent's consultants to tackle virtually any problem likely to crop up in a small or midsize business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support services provided by Progent to small businesses in Irvine include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to current Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and certifies an individual's technical skills at the expert level. CCIEs can resolve the most intractable issues associated with network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to fix the most difficult problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely assistance for complex network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your ordinary computer service personnel. Progent's Cisco CCIE consultants can communicate with your environment using advanced remote support technology to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help you to recover quickly after a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Irvine California Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are intended for small organizations who don't have the budget to create an internal Call Center but who require fast response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your existing organization, selecting or modifying Help Desk Call Center application software to address the special requirements of your business, or providing occasional online personnel to supplement your internal Help Desk group during demanding events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Irvine California immediate contact with an effective technical support resource with substantial background offering phone support and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major driver of company success, and Progent's goal is to solve and not simply record IT issues.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Excel. To find out more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the creative aspect of Macintosh computing by providing remote help services and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Irvine California online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By uncovering possible issues before they cause full-scale emergencies, remote monitoring can avoid disruptive and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by multiple operating systems.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County