For small businesses in Irvine or anywhere in the state of California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value because they are equipped with the real-world background and the advanced technology to resolve the majority of network problems quickly. This reduces direct costs because solutions require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you owe just for the support that you receive. Unlike many remote service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where quick repairs somehow turn into big tabs. Progent's penchant for solving technical issues quickly results in your business spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that allow the highest level of effectiveness for remote consulting and repair for small company information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to connect to your company's computer system without violating corporate security.
Progent's advanced service database system stores detailed records of all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of services rendered to every Progent client by any consultant. This archive of trouble tickets and fixes is stored as a quickly exploitable support database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow fast response from vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Irvine or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote technical service experts possess credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's consultants to tackle virtually any crisis likely to crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services Offered by Progent to customers in Irvine and anywhere in the state of California include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of computer technology including system infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. CCIEs can deal with even the most complex challenges encountered in network infrastructure planning, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience permits them to solve the most difficult problems quickly. In typical cases, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so you can get urgent support for severe network problems that are crippling worker productivity but are outside the experience of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment using the latest on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and integration,
Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate quickly after a serious breach. Security solutions available from Progent cover thorough security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Irvine Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast access to an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or enhancing your current organization, evaluating or modifying Call Center software to handle the unique needs of your company, or adding occasional online staff to work with your existing Call Center team to deal with unusually busy situations such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of experienced network professionals provides your clients in Irvine or anywhere in the state of California quick access to a large support group with substantial experience providing telephone-based consulting and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a key contributor to company productivity, and Progent's target is to solve instead of merely document network problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online professional consulting expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. For additional information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can nurture the artistic facets of Mac computing by delivering remote consulting support and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Irvine, or anywhere in the state of California, online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your computer support is proactive and automated. By spotting looming issues before they expand into crashes, remote monitoring can minimize disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services