For small and midsize companies located in Irvine or anywhere in California, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve most information system problems rapidly. This reduces immediate costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with technical issues efficiently translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for remote consulting and repair for small company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the staff of Progent's online support team to interface to your company's environment remotely without compromising corporate security.
Progent's proprietary service database system maintains thorough histories of the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help provided to each client by any Progent consultant. This history of issues and responses is stored as a conveniently exploitable internal database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Irvine or anywhere in California or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical service experts have credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to address almost any crisis likely to take place in a small company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support businesses with multi-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to companies in Irvine and anywhere in the state of California include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a person's technical skills at the master level. CCIEs know how to handle even the most intractable issues encountered in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value because their depth of expertise allows them to resolve even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive urgent help for serious network problems that are impacting worker efficiency but are not within the comfort zone of your ordinary network maintenance providers. Progent's CCIE engineers can communicate with your computer system using state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recuperate quickly after a serious penetration. Security consulting services available from Progent cover comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Irvine Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the money or time to support an in-house Help Desk but who want fast response from an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or revamping your established one, identifying or customizing Call Center application software to handle the special needs of your corporation, or adding occasional online personnel to reinforce your in-house Call Center team during demanding scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts offers your customers in Irvine or anywhere in the state of California fast access to an effective technical support group with years of background offering telephone-based help and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of business performance, and Progent's goal is to solve and not just track network problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group provides online professional engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative components of Apple Mac environments by providing remote help services and training in graphics, sound, and video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Irvine, or anywhere in the state of California, online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting possible issues before they grow into crashes, automated monitoring can minimize stressful and expensive information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services