For small companies in Irvine California, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where fast repairs manage to turn into big bills. Progent's penchant for dealing with problems efficiently translates into your business saving money.
Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized tools and field-tested processes that promote the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's proprietary service database system includes extensive records for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance rendered to every Progent client by any engineer. This history of problems and solutions is organized as an easily retrievable support database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Irvine California or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online technical support professionals have certified skills in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to tackle almost any emergency likely to occur in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-operating system environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to clients in Irvine include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing problems within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn issues associated with network design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for severe network infrastructure issues that are hurting worker efficiency but are outside the experience of your regular network support resources. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art remote support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-premier remote support experts can provide network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up rapidly after a serious breach. Security solutions offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small companies often need. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Irvine California Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk service options for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the resources to assemble and manage an in-house Call Center but who require quick response from a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk application software to meet the unique demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Irvine California quick assistance from a large network service resource with substantial background offering phone help and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's target is to solve and not just track technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To learn more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative facets of Apple Mac environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Irvine California remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County