For small companies in Irvine California, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast solutions manage to end up as major invoices. Progent's penchant for handling problems quickly translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online help and repair for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's online support team to access your company's environment without compromising network security.
Progent's proprietary technical support database application keeps extensive records describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services delivered to every client by every consultant. This database of issues and responses is structured as an easily searchable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online service experts are able to find optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Irvine California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online support experts possess certified skills in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to tackle virtually any emergency that may crop up in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help customers with multi-operating system networks, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical services Offered by Progent to small businesses in Irvine include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with even the most difficult issues encountered in network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to solve the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely help for severe network infrastructure issues that are hurting business productivity but are beyond the scope of your ordinary network maintenance resources. Progent's Cisco CCIE engineers can communicate with your environment via the latest on-line support technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-expert online service experts can provide computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and ISSAP security engineers offer a range of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly after a serious penetration. Security support services available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Irvine California Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk software products to address the special requirements of your business, or adding occasional online personnel to reinforce your in-house Help Desk team during high-demand events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of experienced information technology professionals gives your computer users in Irvine California instant contact with an effective support group with extensive experience providing telephone-based help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's policy is to solve and not just record technical issues.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative aspect of Apple Mac environments by offering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Irvine California remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting potential problems before they expand into network outages, system monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by a variety of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County