For small businesses in Irvine California, Progent offers help for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most information system problems quickly. This lowers direct expenses since solutions take up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management.
Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for disposing of technical issues quickly translates into your business spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and proven processes which permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to interface to your company's environment remotely without compromising network security.
Progent's proprietary service database application stores thorough documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services rendered to every customer by any Progent engineer. This history of issues and resolutions is organized as a quickly exploitable support knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' internal support staff with the result that Progent's online consulting specialists can find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Irvine California or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Technical Services Offered Progent
Progent's phone-based consulting professionals offer advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve almost any crisis that may take place in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support companies with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to small businesses in Irvine include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Progent also offers a full range of remote desktop support services including Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your existing one, selecting or enhancing Call Center software to meet the special requirements of your business, or providing occasional online personnel to reinforce your existing Call Center team to handle high-demand events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Irvine California quick assistance from an efficient network service resource with years of experience delivering telephone-based consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's target is to resolve rather than just record network problems.
Progent's Mac experts can promote the imaginative components of Macintosh environments by offering remote help services and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Irvine California online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By exposing emerging problems before they grow into downtime, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a variety of platforms.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |