For small and midsize companies located in Irvine California, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to resolve most network problems rapidly. This reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the highest level of effectiveness for online help and troubleshooting for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's proprietary customer support reporting system keeps thorough histories of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of support rendered to every customer by every Progent consultant. This history of anomalies and responses is structured as a readily exploitable support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Irvine California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote network support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of technical skills enables Progent's consultants to resolve almost any crisis likely to occur in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to companies in Irvine include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can handle the most complex problems occurring in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to resolve even the most difficult problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting organizations make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can receive immediate support for serious network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of advanced on-line support technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-premier online support experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Irvine California Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who need fast access to a dependable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals provides your computer users in Irvine California quick assistance from a reliable technical support resource with substantial experience delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key contributor to company productivity, and Progent's goal is to fix instead of just annotate network problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff offers phone-based professional consulting support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic components of Macintosh systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Irvine California remote computer system monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they evolve into network outages, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County