For small and midsize companies located in Irvine California, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to resolve most network problems rapidly. This reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the highest level of effectiveness for online help and troubleshooting for small company computer systems. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's proprietary customer support reporting system keeps thorough histories of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of support rendered to every customer by every Progent consultant. This history of anomalies and responses is structured as a readily exploitable support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to other massive technical support databases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Irvine California or to find out additional information about Progent's online support programs, contact Progent at
Remote Technical Support Services Available from Progent
Progent's remote network support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of technical skills enables Progent's consultants to resolve almost any crisis likely to occur in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to companies in Irvine include:
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals provides your computer users in Irvine California quick assistance from a reliable technical support resource with substantial experience delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key contributor to company productivity, and Progent's goal is to fix instead of just annotate network problems.
Progent's Apple Mac consultants can promote the artistic components of Macintosh systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Irvine California remote computer system monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they evolve into network outages, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |