For small and midsize companies located in Irvine or anywhere in the state of California, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to resolve most network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where fast repairs manage to end up as large invoices. Progent's skill at handling problems quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized technologies and proven processes which promote the maximum degree of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to access your computer system remotely without violating network security.
Progent's sophisticated customer support reporting system maintains detailed documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help provided to every Progent client by any consultant. This history of issues and responses is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Irvine or anywhere in California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of disciplines. This broad scope of IT skills allows Progent's consultants to address almost any problem that may crop up in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-OS environments, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to companies in Irvine and throughout the state of California include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies an individual's technical skills at the master level. CCIEs know how to resolve the most intractable problems occurring in network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness because their deep experience enables them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive urgent assistance for serious network issues that are crippling worker productivity but are not within the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest remote support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent include: thorough security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Irvine Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick communication with an efficient Help Desk with professional telephone assistance plus the technical depth to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or revamping your established organization, evaluating or enhancing Call Center software products to handle the particular demands of your company, or providing temporary phone support staff to work with your in-house Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of seasoned information technology experts offers your clients in Irvine or anywhere in the state of California instant communication with an efficient network service group with years of experience offering telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a key driver of company efficiency, and Progent's goal is to resolve instead of simply report IT issues.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Office Excel. To read more concerning Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the artistic facets of Macintosh environments by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Irvine, or anywhere in the state of California, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing potential problems before they cause full-scale emergencies, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate a combination of operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County