For small and midsize businesses located in Irvine or anywhere in California, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced only for the services that you receive. Unlike many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into major bills. Progent's skill at handling technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies that permit the highest level of effectiveness for remote help and troubleshooting for small business information systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to connect to your network remotely without violating system security.
Progent's powerful service reporting application includes detailed records describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services delivered to every client by every engineer. This archive of issues and fixes is stored as a conveniently accessible proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with optimal solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Irvine or anywhere in California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical support experts have advanced credentials in a comprehensive set of technologies. This broad scope of technical skills allows Progent's engineers to manage practically any problem that may crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support companies with multi-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to clients in Irvine and throughout the state of California include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems associated with network design, deployment, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness since their deep experience allows them to fix the most complex problems rapidly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few service firms make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive immediate help for severe network issues that are lowering business productivity but are not within the scope of your regular IT maintenance providers. Progent's CCIE support experts can tie into your network via the latest on-line troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online support professionals offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP security engineers offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help you to recuperate rapidly following a serious breach. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Irvine Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center support alternatives for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who lack the money or time to create an in-house Help Desk Call Center but who require fast access to an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation alternative for the most difficult network problems, or be ready in hectic circumstances when your ordinary resources are too busy.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or improving your current organization, evaluating or enhancing Call Center application software to meet the unique demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during unusually busy situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your customers in Irvine or anywhere in the state of California rapid assistance from a reliable technical support resource with substantial background offering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a significant driver of company productivity, and Progent's policy is to fix instead of merely document IT issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Word, and Office Excel. To learn more about Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can promote the imaginative facets of Mac computing by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Irvine, or anywhere in the state of California, online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they result in full-scale emergencies, system monitoring can minimize disruptive and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services