Immediate Online Support for Irvine Computer Systems
Urgent Phone Consulting for Irvine SystemsFor companies located in Irvine or anywhere in the state of California, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most network problems quickly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. Unlike typical online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes that ensure the highest level of efficiency for remote consulting and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without breaching network security.

Progent's advanced customer support reporting application includes extensive documentation for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to every client by every engineer. This history of issues and repairs is structured as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can determine optimal solutions promptly.

Online support services provided by Progent to customers in Irvine and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or improving your current one, selecting or customizing Call Center software to meet the particular needs of your company, or providing occasional online staff to work with your existing Help Desk Call Center team during demanding scenarios like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants provides your computer users in Irvine or anywhere in the state of California rapid contact with an efficient network service resource with substantial experience providing telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a key driver of business success, and Progent's intent is to resolve instead of merely annotate technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Irvine, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into crashes, remote monitoring can ward off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
How Your Irvine Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Irvine or anywhere in the state of California, Progent's phone-based computer support engineers can deliver professional and affordable IT support whenever your business has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Irvine company works with a regular freelance support technician or employs an in-house IT staff that know how to handle common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Online Network Support for Irvine
Progent's online help, remote repair, system security expertise, and network administration services give offices in Irvine or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.