Immediate Online Help for Irvine California IT Networks
For organizations in Irvine California, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven methodologies which ensure the maximum level of efficiency for online help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's sophisticated service reporting application maintains thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each Progent client by every engineer. This history of problems and repairs is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Remote technical support services offered by Progent to customers in Irvine California include:
Certified Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies a person's technical knowledge at the expert level. CCIEs can deal with the most difficult challenges associated with network planning, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional value since their depth of expertise enables them to fix problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment via advanced remote support tools in order to provide fast, secure, and affordable diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly following a serious breach. Security support services available from Progent include: comprehensive network security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile communication; defending your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad spectrum of information technologies including network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Irvine Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your established one, selecting or modifying Help Desk Call Center software to meet the unique needs of your company, or providing temporary online personnel to supplement your internal Call Center group to handle high-demand scenarios such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology professionals gives your customers in Irvine California fast communication with a reliable support resource with years of background providing telephone-based support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company success, and Progent's target is to solve instead of merely record network problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff offers online professional engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Irvine California online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Irvine California, Progent's phone-based computer support engineers can provide expert and cost-effective IT support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Irvine company relies on a local freelance support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the time or the experience to address sudden network crises or especially complex integration problems.
Features of Progent's Online Network Services for Irvine California
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Irvine California unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Irvine California and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone support and asks for no monthly retainer for services provided during regular working hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support offerings consist of technology integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that match the special requirements of your company.
- State of the Art Online Connectivity Tools
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly personal service call. Effective remote connectivity tools and experienced engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose clients need instant access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.