Immediate Remote Support for Irvine California Computer Systems
Urgent Phone Technical Support for Irvine SystemsFor companies located in Irvine California, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where fast solutions manage to end up as big invoices. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and field-proven processes which promote the highest level of effectiveness for online consulting and repair for computer networks of any size. Progent's Technical Response Center can link to your network remotely without compromising corporate security.

Progent's sophisticated service reporting application maintains detailed records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each customer by any engineer. This archive of trouble tickets and fixes is stored as a readily accessible proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional extensive support databases and permit quick access to vendors' internal support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Remote services available from Progent to customers in Irvine California include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files, apps, system images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center software to meet the particular needs of your company, or providing occasional online staff to work with your internal Help Desk group during demanding scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Irvine California rapid assistance from an effective network service resource with substantial experience offering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's intent is to fix instead of just document technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Irvine California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.
How Your Irvine Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Irvine California, Progent's online network support specialists are ready to provide effective and economical system help whenever your company needs it. Over 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Irvine office has a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progent's Microsoft certified engineers can offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Irvine California
Progent's remote technical help services enable your Irvine organization to experience the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Irvine California, local network service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of network issues. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service experts give you an easy, quick, and affordable way to augment your regular help and to transfer valuable information to improve your ability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices often depend on independent freelance consultants. While independent consultants carry smaller overhead than big support companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of reserve help may force your business to go without help during an emergency. As your company grows, system downtime and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an IT architecture created on a modest budget. Without a robust framework, band-aid fixes often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the success of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex array of technology options capable of accelerating business growth and enhancing productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of network support, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to each customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Email Guard by Postini offers constantly updated spam and virus filtering, data filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and support firm. If your company is too small to qualify for a standard Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard antispam and anti-virus service offering. Progent's expert email security professionals can help you develop an email security plan that includes spam filtering and virus defense technologies and policies.

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