Fast Remote Technical Support for Irvine Computer Networks
For companies located in Irvine or anywhere in the state of California, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most network problems rapidly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without breaching system security.
Progent's sophisticated customer support database application includes thorough histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance rendered to each client by every Progent consultant. This database of issues and fixes is structured as a conveniently exploitable proprietary database that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts can come up with optimal resolutions promptly.
Remote support offered by Progent to companies in Irvine and anywhere in the state of California include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts offer computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and indicates a person's technical skills at the expert level. CCIEs can handle the most difficult challenges associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value because their broad expertise enables them to fix problems quickly. In common cases, less qualified engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line troubleshooting technology to provide quick, safe, and affordable analysis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity products. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a serious penetration. Security services offered by Progent cover thorough information security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Irvine Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk Call Center application software to address the unique demands of your company, or adding occasional online staff to supplement your internal Help Desk team to handle demanding events such as software migrations, major updates, or installing new business software.
Progent's Call Center team of experienced information technology professionals provides your computer users in Irvine or anywhere in the state of California quick contact with a dependable technical support resource with substantial experience delivering telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's intent is to resolve rather than merely report technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Irvine, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they grow into crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on multiple OS platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Irvine or throughout the state of California, Progent's online computer support engineers are ready to provide effective and affordable IT help the moment your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Irvine organization has a regular independent support technician or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly tough integration problems.
Features of Progent's Online Computer Services for Irvine
Progent's phone support, Internet-based repair, system security consulting, and system management services offer companies in Irvine or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Irvine and is also ideal for networks in more remote regions of California that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online service and requires no ongoing subscription fee for services provided during normal business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that address the specific requirements of your business.
- Sophisticated Remote Access Tools
Protected remote access permits Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly onsite service call. Effective remote connectivity software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every client. The practice of detailing and archiving support activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.