Fast Remote Technical Support for Irvine Computer Networks
Fast Remote Support for Irvine SystemsFor companies located in Irvine or anywhere in the state of California, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most network problems rapidly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without breaching system security.

Progent's sophisticated customer support database application includes thorough histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance rendered to each client by every Progent consultant. This database of issues and fixes is structured as a conveniently exploitable proprietary database that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts can come up with optimal resolutions promptly.

Remote support offered by Progent to companies in Irvine and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk Call Center application software to address the unique demands of your company, or adding occasional online staff to supplement your internal Help Desk team to handle demanding events such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of experienced information technology professionals provides your computer users in Irvine or anywhere in the state of California quick contact with a dependable technical support resource with substantial experience delivering telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's intent is to resolve rather than merely report technical problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Irvine, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they grow into crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on multiple OS platforms.
How Your Irvine Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Irvine or throughout the state of California, Progent's online computer support engineers are ready to provide effective and affordable IT help the moment your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Irvine organization has a regular independent support technician or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly tough integration problems.

Features of Progent's Online Computer Services for Irvine
Progent's phone support, Internet-based repair, system security consulting, and system management services offer companies in Irvine or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Progentís Microsoft certified experts offer a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial software in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is easy to install and integrate, and with its modular design you can license only the functions you currently need, with the option to add users and increase capabilities in the future. Progentís Dynamics GP Software support experts can help you install, customize and administer Dynamics GP/Great Plains 2010 as well as older versions of Microsoft Dynamics GP.

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    Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, data security, uptime, mobile computing support, and integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational files in one appliance for big data applications, R language support, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to assist organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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    Cisco has developed an extensive array of routers including appliances designed to deliver the security, bandwidth, and reliability demanded by customers from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.

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    Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to create a centrally managed and protected communications ecosystem that permits the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 consultants and system integrators can help you to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your management staff and users. Progent has expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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    For small organizations considering Progent's network support outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide online or onsite configuration and debugging services to help your organization to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless ecosystem with your wired network and cloud-hosted resources to build an enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless access points to work with your specific office design, building structure, and anticipated network traffic.

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    Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

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    Key characteristics of Dynamics GP software include a modular design that allows you to license only the functionality you need, a standardized architecture based on Microsoft technologies to protect your investment and offer a tightly integrated environment, enhanced reporting services that allow you to monitor all operations, revenues and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the ability to process data from virtually any db software or workstation software into Microsoft GP, and an open design that makes it easy to develop specialized programs. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains support professionals to show you how to turn the powerful features of Dynamics GP accounting into a productive business management solution.

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