Immediate Online Troubleshooting for Irvine IT Networks
Immediate Phone Help for Irvine SystemsFor organizations located in Irvine or anywhere in California, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent value because they have the practical experience and have access to the advanced tools needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. Unlike many remote support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies which permit the maximum level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to access your environment without breaching system security.

Progent's advanced service reporting application includes detailed histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services delivered to every Progent client by any Progent consultant. This history of anomalies and resolutions is structured as a readily retrievable support database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow fast access to vendors' in-house support staff so Progent's online service experts are able to come up with the most efficient solutions promptly.

Online support services offered by Progent to customers in Irvine and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk application software to meet the particular requirements of your business, or providing temporary online personnel to work with your in-house Help Desk Call Center team during unusually busy scenarios such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of veteran network professionals offers your workers in Irvine or anywhere in the state of California instant assistance from an efficient support group with extensive background delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's policy is to solve and not just annotate IT problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote advanced consulting expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Irvine, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your IT maintenance is proactive and automated. By spotting emerging problems before they grow into crashes, system monitoring can head off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Irvine Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Irvine or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system help the moment your company has to have it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Irvine business has a local freelance support technician or employs a full time organization that can handle day-to-day network issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to address unexpected network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Irvine
Progent's online technical help services allow your Irvine business to realize the benefits of timely, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Irvine and throughout California, nearby network service resources, whether consisting of freelance consultants or an internal maintenance staff, can deal with typical technical problems. However, IT crises can occur when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support people. In these situations, Progent's on-call support professionals give you a convenient, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often rely on independent freelance consultants. While freelance consultants carry less internal costs than larger support firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network is always available.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an IT system implemented on a modest budget. Without a strong infrastructure, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly designed systems need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a network architecture able to deliver the stable foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical training to negotiate an ever more complicated array of product options available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.