Immediate Online Help for Irvine California IT Networks
Fast Phone Consulting for Irvine NetworksFor organizations in Irvine California, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven methodologies which ensure the maximum level of efficiency for online help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your computer system without violating corporate security.

Progent's sophisticated service reporting application maintains thorough records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each Progent client by every engineer. This history of problems and repairs is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available other vast support databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services offered by Progent to customers in Irvine California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or improving your established one, selecting or modifying Help Desk Call Center software to meet the unique needs of your company, or providing temporary online personnel to supplement your internal Call Center group to handle high-demand scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology professionals gives your customers in Irvine California fast communication with a reliable support resource with years of background providing telephone-based support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company success, and Progent's target is to solve instead of merely record network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers online professional engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Irvine California online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of platforms.
How Your Irvine Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Irvine California, Progent's phone-based computer support engineers can provide expert and cost-effective IT support the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Irvine company relies on a local freelance support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the time or the experience to address sudden network crises or especially complex integration problems.

Features of Progent's Online Network Services for Irvine California
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Irvine California unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progentís IT outsourcing services provide affordable computer support for small organizations. Whether it includes designing network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based eCommerce application, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, allowing network service budgets to grow in a more moderate and manageable manner than is possible by building up a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust system architecture for your critical business software powered by Microsoft Windows such as Office XP, Microsoft Office 2003, and Office 2000.

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    Progentís IT outsourcing services for small companies feature designing Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving stubborn integration problems, and producing a comprehensive security strategy. Progent can help you maximize system availability and throughput via zero-downtime technologies, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can help with requirements assessment, product identification, BOM development, vendor selection, procurement coordination, and complete documentation. Progentís IT outsourcing service also features training for office productivity programs such as Microsoft Office XP.

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    Secure Application Publishing with ISA Server 2006 allows more protection of intranet applications while supporting increased efficiency by making these resources accessible to legitimate remote or mobile users. ISA Server can guard business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can show you how to plan, install, configure, and maintain Internet Security and Acceleration Server 2006 on your system so that your business achieves a highly functional and economical combination of protection, convenience, and performance.

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    In addition to providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training classes customized to address your particular requirements. Progent's experts also can help you build and support a secure, robust server and communications foundation to run your ERP, MRP and accounting solutions.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with continual replication to deliver fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent's team of seasoned IT consultants can assist you to design, deploy, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing help with procedures like assigning disk pools, determining plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to show compliance with industry standards and government mandates.

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  • Microsoft Exchange Server 2016 Migration Planning Computer Engineer
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    Progent can assist you in any and all facets of your upgrade to Exchange 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Windows Server 2016 Storage Replica Online Technical Support Consulting Windows Server 2016 Disaster Recovery
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    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and fixing SCOM solutions and offer companies of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.

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  • Polycom ATX Telepresence Consulting Services
    Mirial Consulting Services

    Progent can provide the support of a certified consultant with an extensive background integrating products from the major telepresence providers including Cisco, Polycom, and LifeSize and can help your company to design, configure, upgrade, or troubleshoot a telepresence solution that preserves your current investment and optimizes the business value of your IT network. Progent can also provide the expertise of network infrastructure engineers who can assist businesses of all sizes to build and troubleshoot a network that provides the speed, dependability, security, and expandability you need to support your telepresence solution.


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