Immediate Online Help for Irvine Networks
Fast Phone Technical Support for Irvine SystemsFor organizations located in Irvine or anywhere in California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most network problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes which promote the highest level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to access your system without breaching system security.

Progent's advanced technical support reporting application stores extensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of support provided to every customer by any engineer. This database of trouble tickets and responses is stored as an easily accessible internal knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other massive support databases and allow fast access to manufacturers' in-house support staff so Progent's online service experts are able to come up with the best resolutions quickly.

Remote technical support services available from Progent to customers in Irvine and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to support an in-house Help Desk but who need fast access to a reliable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center software products to address the special requirements of your business, or adding temporary phone support personnel to supplement your existing Call Center team during demanding events like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology experts gives your clients in Irvine or anywhere in the state of California instant communication with a dependable technical support group with extensive experience providing telephone-based support and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's aim is to fix instead of merely record network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Irvine, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they cause network outages, automated monitoring can minimize disruptive and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that support multiple platforms.
How Your Irvine Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Irvine or throughout the state of California, Progent's online computer support specialists are ready to provide professional and cost-effective system support the instant your organization needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Irvine office has a regular independent support technician or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to fix sudden network crises or especially complex integration problems.

Features of Progent's Online Computer Services for Irvine
Progent's online help, Internet-based repair, system security consulting, and network administration services offer companies in Irvine or anywhere in the state of California unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.