Immediate Online Support for Irvine Computer Systems
Fast Remote Support for Irvine SystemsFor businesses in Irvine or anywhere in California, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions accumulate minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-proven processes that ensure the highest degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system without violating network security.

Progent's powerful customer support reporting system keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to every Progent client by any Progent engineer. This archive of anomalies and solutions is stored as a conveniently retrievable proprietary database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' in-house product engineers so Progent's online service experts can arrive at optimal resolutions promptly.

Remote services offered by Progent to businesses in Irvine and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the budget to create an in-house Call Center but who require quick response from a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your current Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource to handle the toughest network challenges, or be ready in hectic instances when your other resources are too busy.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Irvine or anywhere in the state of California instant assistance from a dependable network service resource with years of background providing telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a key contributor to company productivity, and Progent's aim is to solve rather than simply annotate IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group offers online advanced consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Irvine, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your IT support is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and expensive network failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by multiple platforms.
How Your Irvine Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Irvine or throughout the state of California, Progent's online network support specialists are ready to deliver expert and affordable system help the moment your company needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Irvine organization deals with a regular freelance consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Offices in Irvine
Progent's remote network troubleshooting services enable your Irvine company to realize the advantages of on-call, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will derive added business value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    For most offices in Irvine and throughout California, local computer service resources, whether represented by independent consultants or an internal IT staff, can take care of typical technical problems. However, major troubles can strike when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists provide a convenient, quick, and affordable way to augment your regular resources and to transfer useful information to improve your capability to deal with future problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. While independent service people have smaller overhead than big service organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may force your business to go without help during an IT crisis. As your business expands, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system is always available.

  • Build a Scalable Basis for Seamless Growth
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the business. These badly designed systems require careful analysis, smart long-term planning, and wide IT expertise to upgrade to a network architecture that can provide the stable foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complicated array of product options available for promoting business growth and improving efficiency. These companies do not need a network engineer who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the forefront of IT support, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every consultant to every client. The practice of documenting and archiving support records allows more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.