Fast Remote Troubleshooting for Irvine California IT Networks
For companies in Irvine California, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve most information system problems quickly. This lowers direct costs since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at solving technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes that permit the highest level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your system remotely without violating corporate security.
Progent's sophisticated technical support reporting application stores detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each Progent client by any Progent consultant. This database of trouble tickets and repairs is stored as a quickly accessible proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions promptly.
Remote technical support services provided by Progent to businesses in Irvine California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most complex problems occurring in network infrastructure planning, deployment, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value since their depth of experience permits them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system via the latest remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover in depth information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Irvine Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned information technology experts gives your workers in Irvine California fast assistance from an efficient support resource with years of experience providing phone help and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's aim is to resolve instead of simply track network issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Irvine California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they grow into downtime, automated monitoring can ward off disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of operating systems.
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Irvine California, Progent's phone-based network support specialists can deliver professional and economical system help whenever your business requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Irvine organization works with a regular freelance consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to deal with sudden system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Offices in Irvine California
Progent's online technical help services enable your Irvine organization to enjoy the benefits of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by being increasingly available, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most companies in Irvine California, nearby computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network issues. On the other hand, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and economical solution to supplement your regular help and to pass on useful information to improve your capability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller businesses commonly depend on independent freelance service providers. Although independent service people have less internal costs than big service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Growth
Organizations typically begin with an IT system implemented on a modest budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such poorly built environments require proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle critical business demands and ease future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses need guidance and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving service activity allows more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.